Can anyone help me get out of my Verizon contract and its fraudulent billing?
I joined Verizon to get a discount on an HP laptop at Best Buy. The computer had to be junked out and I never used their wifi. I have a new router w/wider range and have no need for their service.
From the start the billing was strange: they wouldn't send me bills and I had to call and ask about my bill. Even when it had been less than a month somehow my bill was always late and had rapidly compounding fees. Not knowing what to do for a service for a computer I no longer had, I suspended the account for 3 months. Yet somehow the suspension didn't go through and I got another bill with huge late fees. When I threatened to got the BBB, the customer service rep. Only refunded a tiny portion of the fee. Still not knowing what to do I suspended the account for another 3 months-'til June of this year. Yet, I have gotten bills with late fees for May and June?!
I have thought of just paying the cancellation fee yet I can see that not going through and getting more and more fees and bills still. I have heard of people online getting much worse from Verizon.
I emailed the PUC, but haven't heard back. I just want to pay what I actually owe, not more good money after bad, and NEVER ever have to deal w/Verizon again.
Website tips sound helpful. Are my experiences similar t o others? Is there really anything I can do?