VERIZON IS BACK IN MY LIFE. Received an email from a lawyer this AM requesting that I sign a document to vacate the default judgment and capias order. Verizon Communications denies it ever received notification for the Small Claims Complaint from the court , and their defense is the "account is handled by Verizon New England Inc." I never once heard anyone from Verizon refer to themselves as Verizon New England, Inc. How is a customer to know this? "IT'S A SECRET!" Verizon encourages us to combine our landline/wireless accounts but when the trouble starts they do not acknowledge each other. There is no mention of this on the bill either. When one is filing a suit against Verizon in court it has to be addressed to a PERSON and the only name that was available to me was the VERIZON CEO, Lowell Mc Adam, in NY. I was unable to get any other info from Verizon as to who was responsible for receiving notices of lawsuits. Even when I called to get a name for the Sheriff to serve the Capias they gave me a FAX #. Today I spoke to a very nice Verizon lawyer, who incidentally has a name, and I will meet him for a court hearing in several weeks. I could have allowed him to sign my name to the final documents to vacate the lawsuit and capias, but I wish to inform the court how utterly impossible it is to get a name so the legal documents can be served. The lawyer told me there is a state agency that lists the people responsible for each company, but who on God's green earth would know this exists? Verizon most certainly does not tell us, and in all the research I did I have never once come across this "list." I am still asking myself "Was it worth it?" The reply is "YES!" They now have to pay the attorney to come to court. I know they can well afford it but they should not be allowed to get away with this nonsense. For along time it seemed like a daunting, impossible task but it was worth it. I am also going to send a summary of this case including this recent info to my AG rep. Perhaps their is something on that level that can be accomplished so that customers will not be so frustrated when trying to resolve their V. issues. When they get enough complaints they are able to deal with big companies so I encourage one and all to "go for it".