1. I received a package from Verizon that I did not order. I found out it contained an improved router. I did not open the package It took e several phone calls to find out what to do with it without paying the postage back to them. I got another answer every time.
2. I received my bill and it was different so I called Verizon to have it explained. In the midst of the conversation I was asked if I liked the package I had and if not what could be improved. I said I did not use all the channels and she asked what was necessary for me to have. I told her that the cheaper package did not have Fox news. She said yes it did so I switched.
The following day I turned my tv to Fox Business and I could not get it. I did get Fox News but not Fox business. So I called back today and said I wanted to go back to my original ""preferred" so that I could get Fox Business. Then I got an email with the bill that I would get and it did not contain the $99.99 but went to $109.00. My last month's bill was $125.00 and the new one was $143.00. No one could help me today even though I spoke to four different people. Every time I was put on hold I got a dial tone and I would have to start all over again. I was never told that changing the plan would mean I would lose the $99.99 special.
I cannot find an email for Verizon so I could explain my situation. I am at a loss how to get anyone to talk to me about it.
I don't know what this website does but I have to get it off my chest. I am 73 years old and do not need this situation. Please advise.