As of yesterday, our last conversation with them, they have removed charges for the "bundle" and even a @2.50 late charge, but will not remove the charge of $1488.09 for two unreturned boxes that we do not have and never had. I have spoken with Verizon every two weeks since the aborted installation. They are good about saying okay we will remove it, but it's still here. They even closed the ticket because there was no proof that we did not have the boxes??????? The burden of proof is ours?
Last week they pushed me over the edge. I told them what I was going to do and am still working on it. First I wrote to the California Public Utilities Commission, then the BBB, then the local Public Cable TV Authority (by phone). Next, thanks to you, I will contact the State Attorney General's office, and then Small Claims.
Check this out! While I was working yesterday, a supervisor of billing issues called. She told my husband she is very concerned about the letter sent to the PCU wants to resolve the problem quickly. She wanted to know if we would recognize the installers who did the work. My husband said no. They were here a long time but not working in the room where we were. We have no documentation of that day because they just took everything and left.
In yesterday's conversation with Tacoma from Verizon, she asked if our house had been searched and would we be willing to have a Verizon representative search it? (If anyone out there has had this experience, please post!)
My first thought was NO WAY. Then I thought, if they want to come and check out the aborted installation and to find and punish the installers who were the last to have those boxes, maybe I should say yes. I don't know.
In the meantime, I am going to pursue this harassment in the most public way possible.