When I received my bill, it was $399.58! That is $170.00 more than my original plan. I called them again and was advised that since I switched in the middle of the month that they automatically bill you the current month you are responsible for as well as a month in advance and they have no way to fix this. As I continued to research this issue, I found out that the plan they enrolled me in is actually $255.00, not the $190.00 I agreed to. They have no way to bring me back down to the rate or adjust my bill. I told them it was ridiculous to be responsible for 2 months. When I found out that the plan was $255 I became unhinged. They will not do anything to fix this issue. I have had 2 reps straight out lie to me. They were completely dishonest and would not do their due diligence to fix the issue. Now I am stuck with a $399.58 bill that I am not sure how I am going to pay.
They switched me back to the original plan, however they can't guarantee that one of my lines that had unlimited will get it back. I would have NEVER switched to a plan that was more expensive than the plan I was already on. I don't know what to do. Why isn't this company responsible when they lie to their customers?