Verizon Wireless Users Sue Over Disabled Bluetooth
By Shelley Solheim
A lawsuit filed in California claims that the wireless carrier disabled some
of the advertised Bluetooth features in Motorola's v710 phone in order to
charge additional service fees. Verizon Wireless customers in California
are suing the Bedminster, N.J.-based mobile phone operator for disabling some
of the Bluetooth capabilities in a Motorola Inc. handset.
According to the class action lawsuit, Verizon disabled some of the advertised
Bluetooth features in Motorolas v710 phone.
"Verizon Wireless has enjoyed enormous financial gains by marketing and
selling the popular Bluetooth v710 phone then disabling almost all of its
Bluetooth capabilities, resulting in a degraded phone, which requires the
customer to use other Verizon paid services in place of the Bluetooth
capabilities that were supposed to be part of the phones Bluetooth features,"
the lawsuit said.
The v710 handset, which Verizon released in August, allows users to use their
phones with a Bluetooth headset and with compatible Bluetooth car kits;
however Verizon Wireless has disabled the file-sharing capability, which
allows users to transfer photos or other files via Bluetooth to their PCs,
printers or other devices.
Verizon says it disabled the Bluetooth file-transfer capability because it
conflicted with contractual agreements it has with content providers
participating in its "Get It Now" application download service offered with
"The v710 includes Get It Now, our virtual mall of games and productivity
tools that customers can download. The agreements we have with our content
providers preclude our allowing anyone to download these applications beyond
the phone. The open architecture of Bluetooth could also allow customers to
download Get It Now applications beyond the phone," said Verizon Wireless
spokesperson Brenda Raney.
However, to use Verizons Get It Now service, Verizon Wireless users must pay a
fee to download applications, while users could, for example, transfer photos
for free using Bluetooth.
The lawsuit refers to a v710 product advertisement from Verizon Wireless that
said, "With Bluetooth wireless technology you can make hands-free eyes-free
calls, and connect to your PC or PDA whenever and wherever you want."
Motorola, for its part, said the decision over what Bluetooth capabilities to
include in handsets is solely up to the wireless operators.
"Those decisions are left to the wireless network operators, and they vary
from operator to operator," said Motorola spokesperson Alan Buddendeck. "There
are myriad reasons why a wireless operator would provide a certain level of
service or of the Bluetooth profile, such as what their network will support,
what they are willing to support as a business, as well as contractual
"There are myriad factors that can affect the decisions by a carrier about
what levels will be a free experience or paid for," Buddendeck said. "Nobody
ever said Bluetooth would always be cost-free."
The Bluetooth Special Interest Group, which establishes the Bluetooth
profiles, sympathized with frustrated v710 users.
"The Bluetooth SIG is very disappointed in this implementation decision and
believes many consumers who purchased this phone for the Bluetooth
capabilities are frustrated and confused as a result," said Michael Foley,
executive director of the SIG. "Users have realistic expectations that
Bluetooth-enabled mobile phones will work with their other Bluetooth enabled
devices including cars, headsets, PCs, printers, PDAs, etc.," he said.
"While we on the technical side understand that certain profiles must be
implemented to enable various usage scenarios, we shouldnt expect consumers,
for example, to realize their phone does not have the OBEX or file-sharing
profile. They just know they want to send a picture from their camera phone to
their PC and cant. And they dont know why."
The Bluetooth SIG this year plans to publish a "best of breed" list for
Bluetooth-equipped mobile phones and other devices, Foley said.
"These documents will outline the profiles that the SIG (based on consumer
expectations) would expect in a best-of-breed device and the profiles that
would be expected in a basic device. The intent is to set the bar and match
the expectations of consumers with the features implemented by manufacturers,"
"To give a snap shot, the SIG suggests a basic mobile phone with Bluetooth
technology include the following profiles: hands-free, headset, device ID,
file transfer, object exchange, service discovery, dial-up networking and
serial port. A best-of-breed mobile phone is recommended to also include
profiles such as advanced and generic audio distribution, audio/video remote
control, SIM access, human interface device, cordless telephony, PAN and
printing," he said.