|How to cancel your wireless contract|
Laughing All the Way
Hall of Shame
ATTENTION ALL VERIZON CUSTOMERS. IF YOU ARE MISTREATED IN ANY WAY,FLOOD THE PRESIDENTIAL APPEAL HOTLINE AT 1-800-483-7988. THIS WILL PISS THE COMPANY OFF AND GET YOU BETTER SERVICE HOPEFULLY. IF THIS DOESNT WORK, I SUGGEST YOU SWITCH PHONE PROVIDERS AS SOON AS POSSIBLE. AND BY THE WAY,VERIZON WILL BE ON STRIKE ON AUGUST SECOND OF THIS YEAR. VERIZON IS TRULY SCUM|
- Tuesday, February 26, 2008 at 05:29:14 (EST)
Signed up for Fios back in December. Got my free TV today...but its not the Aquos I was promised...no big deal though...not compared to the HOURS I have spent on the phone in the past 2 months because Verizon has overcharged me over $170 in the first two months of the billing cycle. Hold times have been as long as 45 minutes!!! After having three different employees on three different occasions that my DSL was cancelled, I found on my last credit card bill that it wasn't! (This is three months later after the first request!) I finally demand to speak to a supervisor. I have to leave a message and I am promised a call within 24 hours. Did that call ever come? Hell no. So I call back on my own...speak with a supervisor who informs me that the person I spoke with three days before never issued the credit on my account that they promised to....I have to stop typing now cause I can feel my blood pressure rising.
- Saturday, February 23, 2008 at 19:15:36 (EST)
Tonight at 5:30 p.m EST I called Verizon's 800 billing department and was on hold for 15 minutes before someone came on the line to tell me I had the wrong department and was transferred. After another 15 minutes on hold at 6:01 I was switched to an automated message stating that the billing office was closed and to call back on Monday morning. My billing question was this: After signing up for Verizon Freedom Value for $14.99/month on October 26, 2007 and not receiving a bill, I called on February 18, 2007 and asked them why I hadn't seen a bill. The billing department stated that they had never put the order through. I just received my bill for service from October 26 through February 12 and was billed for $252.74. Even with local taxes, there is no way this excessive amount should be charged to me for 3 months and 18 days of service When I signed on to the website to view my bill, I needed a temporary PIN called to my home phone before I could sign up. The website stated a call would be made to my phone number within 20 minutes to give me that PIN. It has now been over an hour since I requested a PIN number. Well, it has been 1 hour and 15 minutes and I just got a call giving me my Verizon Temporary PIN number only to have the automated voice come on and say if you are not the person authorized for telephone number...........and disconnected me. I can't win with this company.
- Friday, February 22, 2008 at 20:17:06 (EST)
The telephone line to my elderly father's home had been hanging low, possibly 8 foot above the street, for months. Repeated calls to Verizon, yeilded no results. Finally, the line was torn down by a delivery truck last Tuesday, February 19, 2008. It is now Friday, February 22nd and we cannot get the line fixed, even though we have told the Company that my father is elderly, has health problems, including his heart, and uses a medical alert system that is connected to the telephone line. I cannot get any results at all, despite repeated calls to Verizon and messages to them via E-mail. They were supposed to be here today but the latest from them is that it is put off until tomorrow because of a heavy work load. I know that tomorrow will not bring any results, either. I just cannot believe that this Company is getting by with this shabby treatment. I have contacted the Better Business Bureau but still have no results.
- Friday, February 22, 2008 at 19:59:59 (EST)
In May 2007, we switched from a Verizon land line and DSL to Voicewing and Fios. I didn't receive a bill until August: $462. I paid it via EFT through my bank's bill payment service. Unfortunately, it was credited to the (closed) landline account instead of the new Fios one (admittedly my mistake for not noticing they had changed my account number). After many fruitless calls from me and my bank trying to get Verizon to switch the payment from one account to the other, I paid the bill a second time in order to protect my credit. Many calls later, I finally received a refund check in early November. In early February, I received a statement on the (closed) land line account stating I owed them, you guessed it, $462. Turns out in addition to sending me a check for $462, they also sent one to my bank, Citibank...with no account number, no explanation, no nothing. Citibank returned it to Verizon, but Verizon insited I had been credited twice. I finally got them to admit I owed them no money, and they assured me that I had not been reported to collections or the credit reporting agencies. Another lie. They did report me to the credit agencies, and I am now trying to get Verizon to remove it.
- Friday, February 22, 2008 at 15:39:18 (EST)
My internet Fios service was disabled on February 20 TH, 2008 without prior notice, email or any kind of reason. It took over 2 hours on the phone to speak with an intelligent customer service rep. who finally admitted they had screwed up and will restore the service within 24 hours and waive the reconnecting charges. OH ! thank you, like they were doing me a big favor. It is now over 24 hours and you guessed I still do not have Internet service. Stay tuned I post a note indicating actually how long it is going to take to flip the switch... Further more we will see what kind of a credit I'll get for the service interruption?
- Friday, February 22, 2008 at 08:59:32 (EST)
ON AUGUST SECOND OF THIS YEAR VERIZON UNION EMPLOYEES WILL GO ON STRIKE. IF THE CUSTOMERS THINK THE SERVICE IS BAD NOW, WAIT UNTIL ALL THE MANAGERS HAVE TO FILL IN AND DO THE TECHNICIANS JOBS. MOST OF ALL THE MANAGERS ARE UNEDUCATED, AND ARE MERE PUPPETS FOR THE UPPER LEVEL SCUMBAGS. THIS COMPANY USED TO BE THE INDUSTRY LEADER BUT IS NOW JUST A CRUMBLING BUSINESS IN WHICH THOUSANDS OF CUSTOMERS ARE LOST EVERY MONTH. WHETHER ITS DSL,FIOS, CELL PHONE OR LAND LINES, CUSTOMERS ARE REALIZING THAT THIS COMPANY DOES NOT CARE ABOUT THE CUSTOMER. I AM A UNION MEMBER AND AM ASHAMED TO SAY I WORK FOR THIS COMPANY BECAUSE WHILE SOME UNION MEMBERS CARE ABOUT THE CUSTOMER, MOST DONT CARE AND ARE JUST MANAGERS PETS AND DO WHATEVER THEY TELL THEM TO DO. IF YOU ARE A VERIZON CUSTOMER I STRONGLY SUGGEST YOU SWITCH CARRIERS AND AVOID A WHOLE LOT OF HASSLES.
- Tuesday, February 19, 2008 at 18:59:30 (EST)
My husband was deployed with the Army to Iraq in Dec 2005 to Oct 2006. He went a week before he was deployed and suspended his wireless service with Verizon. He gave them his ID and a copy of his orders and everything was fine. That is until we relized that his account was not suspended and we were still being charged $100 a month. Over the next year, we spent countless hours on the phone to Verizon (my husband called Verizon from Iraq atleast 3 times), faxing them his ID and deployment papers 3 other times. We were assured by every service rep we talked to that my husbands account would be suspended but never was. He was put into collections and paid about $1200 and used 0 minutes. We come to find out about 7 months into the ordeal that his deployment papers did not have his SSN on them, so they would not work. This was the first time anyone had even hinted to this being the problem. We got a letter from his Commander (which is not easy to do) stating the dates he was in Iraq and still we got no response from Verizon. I am planning on taking them to small claims court, but I am worried that I dont have enough 'hard' evidence, since most of the conversations took place over the phone. Please let me know (i will post this on the Forum too) if anyone has had similar problems or what i should do to get more concrete evidence. I am going to be mailing them everything again thru certified mail and I will make ONE MORE phone call to them pleading my case. Then it is off to court cause this is bullshit....
- Tuesday, February 19, 2008 at 18:41:25 (EST)
I DO NOT KNOW WHO HANDLES THAT ARAEA BUT CALL 1-800-483-7988 AND CONSTANTLY HOUNG THEM UNTIL YOU GET RESULTS. AS AN EMPLOYEE I CAN SAY THAT GETTING A GOOD MANAGER IS ALMOST AS HARD AS HITTING THE LOTTERY SO CALL YOUR LOCAL PUBLIC UTILITIES COMMISSION,LOCAL CONGRESSMEN AND SENATORS AND THE NUMBER I POSTED. BEST THING TO DO IS TO SWITCH TO ANOTHER CARRIER FIRST THEN CALL THEM AND TELL THEM ITS BECAUSE OF THEIR POOR CUSTOMER SERVICE. I HAVE WORKED FOR THIS SHIT HOLE COMPANY FOR 14 YEARS AND CAN HONESTLY SAY THAT ITS ONLY BECAUSE OF THE PAY AND BENEFITS. I USED TO BE PROUD TO SAY I WORKED FOR VERIZON BUT NOW I AM ASHAMED. I MYSELF DROPPED ALL VERIZON SERVICS BECAUSE OF CRAPPY SERVICE AND PRODUCTS. HIT THEM WHERE IT HURTS, IN THE POCKETBOOK.
- Sunday, February 17, 2008 at 22:26:04 (EST)
Question, Please post the name of the person who is the manager for verizon that handles the area of virginia that includes Middlesex county. I want to pester this prick and all of his prickly helpers that refuse to help the customers of Verizon. JerryD. Urbanna, Va.
- Sunday, February 17, 2008 at 17:44:10 (EST)
Verizon is the phone company from hell. They have schemed and created a company that will not help you resolve problems unless you have hours to wait to speak to monkees all over the world, they delay you with robotic confusing recordings that are designed to discourage you from calling with a problem. They make it easy to join any plan, people will actually answer the telephone for any type of order or renewal of a plan, but the bastards will be nowhere tio be found to assist you with anything else. I despise the management of this UN-AMERICAN COMPANY. Jerry d. Urbanna, Va.
- Sunday, February 17, 2008 at 17:38:06 (EST)
IN REGARD TO THE LAST POST, IF YOU ARE NOT GETTING THE SERVICE YOU DESERVE CALL THE PRESIDENTIAL APPEAL HOTLINE AT 1-800-483-7988. YOU CAN ALSO CALL YOUR LOCAL PUBLIC UTILITIES COMMISSION AND YOUR LOCAL SENATORS AND CONGRESSMEN. WHILE THIS MAY SEEM LIKE A LOT OF WORK IT REALLY DOES WORK AND GIVES THE COMPANY A BLACK MARK AGAINST THEM. AND BY THE WAY, ON AUGUST 2ND OF THIS YEAR THE UNION OF VERIZON IS GOING ON STRIKE AND SERVICE WILL GET EVEN WORSE.(IF THATS POSSIBLE) THE BEST THING TO DO IS GO TO THE COMPETITION BECAUSE AS AN EMPLOYEE I CAN HONESTLY SAY THAT I AM ASHAMED OF SAYING I WORK FOR THIS COMPANY BECAUSE OF THEIR LACK OF RESPECT FOR THEIR CUSTOMERS. I EVEN WENT TO THE COMPETITION! GET OUT NOW AND SAVE YOURSELF A LOT OF AGGRAVATION
- Saturday, February 16, 2008 at 19:51:55 (EST)
on 2-5-08 i had fios tv installed on my home. during that process verizon changed my phone number without my consent. it is now 2-16-08 i have spoken to 14 operators and 3 supervisors and have gotten nowhere in resolving this problem. verizon has placed the blame on everyone but them. if anyone has any quicker solutions on resolving this matter it would be greatly appreciated. at this point verizon does not care as this is a minor problem that will be resolved soon, so they say. you may email me at firstname.lastname@example.org
- Saturday, February 16, 2008 at 09:41:29 (EST)
I had a joined plan with my sister in georgia and moved to Hawaii in January of 2002. I changed my number to a Hawaii number and they told me I would keep the same plan. Well about a month after I moved I got my bag stolen including my cell phone but I thought it was ok because I had gotten phone insurance. When I called to turn off my phone and report it stolen they told me that with the move they had lost my phone insurance so I was not in fact insured and had to pay full price for another phone. So then I went to the Verizon branch (which conveniently closed down shortly after) to cancel my plan and pay my last bill and the lady customer service rep said that I was not in the system anywhere. She checked with my phone number, social security number, addresses...nothing, she only found my sister. Being young and dumb I was kind of relieved that I didnt have to pay my last bill, I just though when I called to report it stolen they cancelled it altogether. So the customer service rep said that there was nothing left for me to do. Well about 6 months later I moved back to Georgia and went to get another phone and they said I still had a contract and that I was behind my payments of six months. So even though I hadnt even had a phone the whole time, I never recieved a bill, and never recieved anything in the mail, I owed about $800. The biggest problem I had was that it destroyed my credit. Needless to say they couldnt do anything about any of it because the store that I had went to in Hawaii was shut down. I still have this on my credit and now that I see this site Im wondering if there was something I could have done.
- Friday, February 15, 2008 at 23:47:33 (EST)
. On Feb. 4, two installers came to my home to install FIOS TV, phone and Internet service. They told me they would be working outside for a few hours before coming in to make connections, etc. After a while, I noticed there had been no sounds of activity anyplace. I also noticed the absence of my indoor pet. I went to the basement to check where the men had last been working. They were gone, with my basement door and garage door left wide open to the outdoors. I looked for their truck in back of our house and in front as well, but the truck was gone too. However, I did see my indoor pet outside at the edge of our property. Thankfully, I was able to retrieve him, avoiding a heartbreaking disaster, before he reached the nearby highway. When the men returned, they said they had gone to lunch. Common courtesy would be to tell me and to at least shut the doors behind them. They continued their “installation” , spending the next 1 ½ hours in their truck. When they finally came back inside, they began to connect the TV, DVD player, and the new STB box. They told me that my TV was broken and that the DVD player could not be connected; they said there was “no audio”. They told me I would need to disconnect the wires from the box and transfer them onto the DVD player in order to ever view a DVD. I asked them how this could be, when everything worked fine the night before. They told me to get the TV repaired, or get a new one. I asked them to please try again-maybe it was their wires. They said their wires were just fine, and folded them up and took them away. They used my old red, white, and yellow wires to connect the new box to the TV. I asked them for help setting up my Outlook e-mail and for the phone number for the voice messaging system. They told me they could not help and to call the toll free number. There was no paperwork for me to review or to sign off on, and they left, taking the new wires with them. Although I waited on hold for one hour that evening and I was given the wrong voicemail phone number, these issues were resolved that evening, for the most part. The following day, I called to see about the cables the installers had taken away, thinking I might need them if I got the TV repaired, or when I received my new free Fios TV from Verizon. I spoke to Nick Massi, who transferred me to a Ms. Tolliver, who transferred me to Cassandra. Cassandra assured me that, based on the ticket written by Nick, a field supervisor would be contacting me to come out and review the work done. No one contacted me that day or the next. I was able to connect all three devices, TV, DVD player, and STB box together so that they worked. The problem now was that the DVD only played in black and white- no color. By Wednesday, Feb. 6, there was still no call. I called again and spoke to Michelle. She assured me repeatedly that the field supervisor would absolutely be calling me by 10 AM the next day. By 11 AM the next day, Feb. 7, the only call I got was one regarding voicemail, stating the problem seemed to be fixed. The repair person who left this message said there was no alternate number at which to reach me, even though I had given my cell phone number three times. However, there was still no call from the supervisor and no cables from Verizon. I called and spoke to Maggie. She had me hold while she was on hold waiting for a supervisor in DRC. We both were on hold for 35 minutes. She came back on to say she would connect me with her supervisor, Scott R. Scott told me he’d call me back in 30 minutes or less, while he contacted DRC. After 45 minutes, he called to tell me that a field supervisor would definitely contact me in the next “couple of hours”. This was at 12:43 PM. Scott had told me I’d be able to reach him at the toll free number by just asking for Scott R. By 11 AM the next day, Feb. 8, when there was still no call, I tried to reach Scott and nobody had heard of him. I spoke to Andrew. He checked and told me a field tech would be calling me and coming here in one hour. This time the tech Dan Bartkowicz, KO1, did call, but did not have the cables on his truck, nor was he familiar with video. He said he’d call me back. After waiting 30 minutes, I called him back and he said maybe a different tech would get this assignment and he was waiting to hear. At that point, I insisted to be connected to the field supervisor. He had me hold on again. When he came back on, he told me that he and another tech would be over in a few minutes. Brian May, OD3, was the other tech. They brought in the same wires the first installers took away, and connected everything successfully in minutes, including color on the DVD player. These two techs were gracious and knowledgeable and should be commended for their quick response and customer service. They were patient and asked me more than once of I had any other questions. I realize this letter may take a while to read, as it took me a while to write. Each time I phoned Verizon, the wait time was long and each time I had to repeat this whole story. The experience was horrendous. I missed out on working and pay the entire week because of all the useless waiting for Verizon to act. There seems to be no accountability, responsibility, consistency, or resolution. Scott R. , the supervisor who nobody knew, assured me he would follow up on his end. The original installers, who could have avoided all of this, demonstrated total lack of responsibility and courtesy.
- Friday, February 15, 2008 at 22:01:29 (EST)
IF YOU ARE A CUSTOMER WHO HAS BEEN MISTREATED OR CANT SEEM TO GET GOOD SERVICE CALL THE PRESIDENTIAL APPEAL HOTLINE AT 1-800-483-7988. IF THIS NUMBER IS NOT IN SERVICE PLEASE POST HERE SO I CAN GET NEW NUMBER AND POST. COMPANY IS THREATENING TO CHANGE THE NUMBER BECAUSE OF BEING INUNDATED WITH CALLS. THANK YOU
- Friday, February 15, 2008 at 12:23:52 (EST)
ON JULY 10TH A EMPLOYEE WROTE ABOUT CALLING ETHICS ON THE COMPANY. I ALSO AM AN EMPLOYEE WHO HAD THIS PROBLEM. IF YOU WOULD LIKE TO CONTACT ME, EMAIL ME AT NHRASPEED1 @YAHOO.COM AND WE CAN TRADE STORIES. THANK YOU
- Wednesday, February 13, 2008 at 20:21:25 (EST)
just wanted to say that verizon has fallen from a company who was once regarded as the industry leader to nothing more than a 2 bit player. they have terrible customer service and products that dont work. as far as the techs go, i have not had one work on my line that was capable of fixing it. i have left and went to cox who has tremendous customer service and techs who are courteous, knowledgeable and professional. i shall NEVER go back to verizon for land line or cell phone service.
- Wednesday, February 13, 2008 at 20:17:57 (EST)
Ok, so my old phone completely died on me, and I decided that I should switch to Verizon because they seemed to have better service. Since I don't have credit yet, (I'm 18, BARELY,) we decided we'd open up a family plan with both his phone and my new phone, and he'd pay for the bill if I'd pay him cash every month. We went into the Verizon Wireless store this morning at 10, and my boyfriend had to go to work at 11. After picking out a phone and a plan, we proceeded to check-out. A mere 5 minutes. HERE'S THE SHOCKER. (And listen closely because it's confusing.) We were not able to buy the phone and add my line to his family plan due to an 4 YEAR OUTSTANDING FEE that Verizon had never contacted my boyfriend about. When my boyfriend used to work at Best Buy, he was a wireless dealer inside of the store working under a Verizon rep, (who supplied him the phones and gadgets to sell.) The rep told him to cancel his personal service with Verizon, and use a demo-phone to use for personal use and as a selling tool. He still had to pay for service, but the phone was free. When he moved to the computers department of Best Buy, he was told to give the phone back. He was told that the cancellation fee would be waived, and the phone would be instantly turned off. No harm no foul?? Keep in mind this was 4 YEARS AGO, and the only information that the Verizon people could give us over the phone was the billing amount, and the phone number to which is was associated. WE only know the first name of the Verizon representative that gave my boyfriend the phone and who's responsible for this outrageous fee, and we don't ever know if he WORKS for Verizon anymore. Bad news is, if he doesn't work for Verizon, theres no way to track him down. I have spent the last couple of hours driving all across the county to both Best Buy stores my boyfriend worked at and this Verizon rep came to. They both passed the buck to one another, and then when I called Verizon wireless, I was misdirected to a woman who shoved me BACK to Best Buy. After talking to this really sweet guy in Consumer Relations, we still couldn't figure out what to do. I don't even have a way of fixing this other than paying the fee with is UNACCEPTABLE considering the phone was LITERALLY out of my boyfriends hands and NOT his responsibility. I keep keep thrown back between these companies who claim to have our best interests in mind!! Can someone help me with a phone number or a name? I'm sick of being denied contacts by these companies!
- Tuesday, February 12, 2008 at 15:09:19 (EST)
Once again here we go. My religious institution, for whatever reason, insisted on switching from comcast to verizon fios. I guess there was an offer which would help save money blah blah blah. I begged, pleaded, cried, and all around offered sexual favors to keep them from doing it..(I volunteer my services as an IT tech for them)...but nope, they went ahead and did it anyway. Techs were here and gone, supposedly after "Testing to ensure functionality". Guess what. No internet. Not since the day it was installed. I've spent the last hour trying to get someone on the phone, going from hold queue to hold queue...these people are absolutely ridiculous!!! So now this religious institution is being double billed: for their old comcast which, thankfully, had not been disconnected yet...and the now worthless verizon fios. The head of this group called Verizon and explained the situation and was dismissed with an "I can see your modem". He's not a tech, what does he know? So now I'm sitting in our server room on hold with 2 ethernet cables ready to go...one to the cable box, one to the FIOS box (which, incidentally, may be receiving internet, but it aint giving out fucking IP addresses). Verizon is evil. I hope they all rot in hell.
- Monday, February 11, 2008 at 20:23:50 (EST)
FOR ALL COMPLAINTS CALL 1-800-483-7988. THIS NUMBER WILL GET YOUR PROBLEM RESOLVED.
- Sunday, February 10, 2008 at 00:39:12 (EST)
My story is all detailed here: http://www.jackassery.com/news/504/
- Saturday, February 09, 2008 at 16:27:33 (EST)
UPDATE TO POST - Wednesday, December 12, 2007 at 15:00:45 (EST) Updates: Comcast installed, trying to cancel Verizon services: 12/11/07 4:12pm called 888.553.1555. On hold from 4:12 – 4:25 pm. Mrs. Pantin transferred me somewhere. On hold from 4:25 - 4:26 pm and I was disconnected. Called 800.427.9977 at 4:33 pm. On hold from 4:33 - 4:38 pm when Mr. Fazal picked up and transferred me to a FIOS rep. On hold from 4:38 – 4:52 pm when Mr. Fazal came back and said that a FIOS rep would be with me in a few more minutes. I said that I had to leave work so he gave me the FIOS number 800.688.2880 to call when I got home. I hung up and left to go home. Called 800.688.2880 at 6:34 pm and the department to cancel was closed. 12/12/07 12:23 pm called 800.688.2880. On hold from 12:23 – 12:28 pm. Ms. Drawn picked up and said that I had not called a FIOS number. I repeated the number and she said that yes in fact, that was a FIOS number but that she was not a FIOS rep. I said that that’s the number I had called! She said she was transferring me to FIOS. On hold from 12:28 – 12:31 pm. I was then told I was being transferred to “Disconnection Services.” Told them one of the three account numbers that had been assigned to me, system not recognizing. On hold from 12:31 – 12:34 pm when Miss Howard (did not need FIOS account number) and told me that I need to be transferred to the “FIOS Cancellation” department. On hold from 12:34 – 12:36. 12:36 pm Miss Bogin needed my account number and scheduled a pickup date for the equipment. February 5, 2008 (I no longer keep track of the dates and times because I’m SICK OF IT! I had to carry around a log and pen FOR MONTHS just in case some new Verizon torture ensued. I’m not doing it anymore.) About one week later, a Verizon person came by to pick up my cable boxes (2), remotes (2) and internet modem (1). When I asked him about the white boxes (one on the outside of my apartment building, one in my kitchen) he said he was only their for the other gear. He said I’d have to call Verizon to have a tech come out and remove the white, wall boxes. I spent some time (over a period of days as described above) trying to get someone to schedule yet another pick up to no avail. The battery back up is plugged into the wall outlet in my kitchen and I’ll be damned if I’m going to pay electricity to run this Verizon contraption. I unplugged the battery back up from the wall and within about 20 minutes, it started to scream, alarm sirens blaring. I plugged it back in. I spent the next several weeks trying to reach someone to have it removed. At the end of January 2008 I finally got someone appropriate on the phone who told me that Verizon does and will not come by to uninstall these wall boxes. I told him about the electricity and he didn’t think it would make my electric bill go up. VERY FREAKING ENVIRONMENTALLY RESPONSIBLE OF YOU VERIZON!!!!! I told him I wanted it out of my house now. He said that I could unplug it and wait anywhere from four to eight hours for the siren to stop screaming. I told him to scratch. No way was that going to happen. He then told me how to disconnect a red wire from the battery and that should do it. I repeated that I wanted it out of my apartment. He repeated that it wasn’t going to happen. I then said how about I just remove it myself, fantasizing about cracking it into a million pieces with a crowbar as I pried it off of the wall in one fell swoop. He simply said, “I wouldn’t advise that.” Now it’s Tuesday, February 5, 2008. I thought I was done with this, AGAIN! The idea of adding anything to this document fills me with dread. Yesterday, Monday, February 4, 2008 I received a bill from Verizon for $186.43. As you can probably tell, I NO LONGER HAVE AN ACCOUNT WITH VERIZON! The bill states that I have a previous charge of $75.30 and $99.99 for “Un-returned Wireless Router (Jan 11, one time charge).” The guy picked up all the equipment I had except of course for the wall boxes which you don’t apparently want back! FORGET IT! YOU’RE NOT GETTING ONE RED CENT FROM ME EVER! LEAVE ME ALONE!
- Tuesday, February 05, 2008 at 10:20:28 (EST)
Just wanted to give this out there. The Verizon Presidential hotline # is 1-800-483-7988, it is actually call Verizon Executive Customer Advocacy. They are very nice.The other # 1-800-780-0753 is only a tech line they do not have the complaint #. As a former operator we were instructed to not give out this # because every call center is allowed so many presidential complaints against them. So i would advise using this # because they take care of business, and no manager wants a executive complaint filed on there center. I call my local 411 (were I had work) yesterday and today no one could give me this # 1-800-483-7988. Executive complaints do get taken care of. I'll keep posting more info. A411queen@verizon.net
- Thursday, January 31, 2008 at 17:32:36 (EST)
I was a Verizon Operator that became disabled. I have every kind of doctors form filled out, was told by managment that they'll work with my condition. Ya right the very day I was having a surgical procedure to help they fired me violating my FMLA & American's With Diablities rights. If they don't care about employees how do they give a damn about customers??????? I am still fighting with them. I recieved treatment to go back to work. Called up Verizon (my local human relations person) and was told we're not hiring any former employees. They work people like dogs, to them point that if your answering machine takes a message that they need you to work ot and you do not show up you're still written up, even if you did not get the message in time!!!!!!! If any other former employees especially IBEW that have had similar problem please e-mail email@example.com
- Wednesday, January 30, 2008 at 21:54:17 (EST)
AS A TECHNICIAN FOR VERIZON I CAN SAY THAT THE COMPANY DOES NOT CARE ABOUT NOISY LINES OR ANY OTHER PROBLEM YOU MAY HAVE. AS A CUSTOMER YOU MUST EITHER GO TO ANOTHER COMPANY OR CALL YOUR LOCAL PUBLIC UTILITIES COMMISION OR CALL THE VERIZONS PRESIDENTS OFFFICE AT 1-800-780-0753. CALL EVERY HOUR UNTIL THE PROBLEM IS FIXED AND THIS COMPANY WILL CONTINUE SCREWING CUSTOMERS UNTIL CUSTOMERS BEGIN TO MAKE THEIR VOICES HEARD AND MAKE THE PROPER CALLS. YOU CAN ALSO CALL YOUR LOCAL NEWS STATION AND ASK FOR THE INVESTIGATIVE UNIT. BAD PUBLICITY AND THOUSANDS OF COMPLAINTS WILL FIX THIS PROBLEM BUT MOST PEOPLE DO NOT PURSUE ANY ACTION ,WHICH THE COMPANY IS COUNTING ON. THEY COLLECT YOUR MONEY AND DO NOT CARE ABOUT CUSTOMERS OR EMPLOYEES. AS TECHNICIANS WE ARE TOLD TO TRY AND FIX THE LINE BUT IF YOU CAN NOT DO IT IN 2 HOURS OR LESS JUST LEAve AND SAY BE BACK TOMORROW. THEN WE DO NOT GO BAck. THIS COMPANY IS TRULY A BUNCH OF SCUM SUCKING PIGS AND ITS ABOUT TIME THE PEOPLE BE HEARD. HEY IM AN EMPLOYEE AND I LEFT THEM FOR ANOTHER COMPANY...WHATS THAT TELL YOU? THE HEAD SCUM IS IVAN SEIDENBERG AND GOES RIGHT ON DOWN TO THE LOWEST MANAGER WHO S NOTHING MORE THAN A COMPANY PUPPET. BE LOUD AND OBNOXIOUS AND DEMAND SERVICE OR CALL THE CORRECT PEOPLE.
- Wednesday, January 30, 2008 at 20:08:02 (EST)
I live in Jersey and I am NOT a Verizon customer BUT since Verizon OWNS 90% of the cable and phones lines My Provider has to lease Verizon lines. I live in a very old apartment complex and I have cable underground cable lines that connect my telephone and are located in the basement. I often have NO DIAL TONE and LOUD STATIC on my line, other tenants in my blg. have had the same problem. I recently (1-2008) placed a trouble ticket with MY PROVIDER and the repair man reported that there was NO trouble on my line. Verizon through my provider charged me $121.86 + taxes. I had to place another trouble ticket soon after because the loud static persisted. Another repair man came directly to my door, hooked up a device on my phone jack and I directed him to the basement. A half hour later he returned and told me that there WAS TROUBLE within the wires located in the basement and he had to replace them. The phone has been working ever since but for how long I don't know. He also told me that since the cables are under ground they are probably wet causing the trouble. I am DISBUTING this charge. A supervisor with My provider told me that he would REVERSE the charges. He lied!!! I have contacted BPU and the FCC if they don't get these charges reversed I will be contacting my attorney general as well. I will fight these Verizon charges til the end. One other thing my neighbor had the same phone problem the same time I did and she IS a VERIZON CUSTOMER. Verizon customers are chared a monthly fee of $25.00 whether they have an inside or outside problem !!!! When she called repair they told her, "TO GO IN THE BASEMENT AND FIX IT HERSELF" !!!!!
- Wednesday, January 30, 2008 at 07:58:20 (EST)
FOR YOUR INFORMATION......I RECENTLY TOOK ADVANTAGE OF VERIZON'S WONDERFUL FIOS TRIPLE PLAY; PHONE, INTERNET, AND TELEVISION SERVICE, INSTALLED 12/26/07. A SIMPLE TRANSITION FROM VERIZON DSL INTERNET, "DRY LOOP" VONAGE PHONE SERVICE USING VERIZON DSL's LANDLINE, AND DIRECTV WENT TERRIBLY WRONG. HAVING 12 YEARS TELECOMMUNICATION OUTSIDE PLANT AND HOME WIRING EXPERIENCE, THE INSTALLATION AND DISCONNECTION OF THE VARIOUS EQUIPMENT WENT FLAWLESSLY. TROUBLE IS...VERIZON DSL INTERNET SERVICE AND VERIZON FIOS INTERNET SERVICE ARE TWO COMPLETELY DIFFERENT DEPARTMENTS, COMPLETE WITH BILLING AND CUSTOMER SERVICE. NEEDLESS TO SAY...BILLING CONTINUED FOR VERIZON ONLINE (DSL) AS WELL AS VERIZON ONLINE/ (FIOS TRIPLE PLAY). SO....MY MISTAKE....I CALL VERIZON ONLINE TO DISCONTINUE THE ONLINE DSL BILLING. NO PROBLEM! WITH NUMEROUS DISCONNECT ORDERS, OFFICES, X-FERED CALLS & ONE QUICK CLICK OF THE MOUSE!!!! VERIZON ONLINE DSL BILING HAS BEEN DISCONTINUED. TADA!!! ALONG WITH THIS DISCONNECT COMES THE UNEXPLAINED FACT THAT MY ONLINE ACCOUNTS HAVE BEEN WIPED OUT. ALL CURRENT & PENDING E-MAIL HAS BEEN LOST, 3 VERIZON ONLINE ACCOUNTS ARE UNAVAILABLE AND AN ORDER NEEDS TO BE PLACED TO REACTIVATE ALL JUST RECENTLY DISCONNECTED ACCOUNTS. WELL...ONE HOUR ON HOLD PER DAY, THREE!!! WEEKS LATER, NO ACCOUNT ACCESS, NO E-MAIL~... HOME BUSINESS, BANKING, PayPal, CREDIT CARDS, CONFIRMATION E-MAILS, PASSWORD CHANGES....CUSTOMERS....LOST, FOREVER. THE REP ON THE "PRESIDENT" HOTLINE WANTED TO KNOW WHERE I GOT THE NUMBER AND SIMPLY REFERRED ME TO A DIFFERENT BOGUS PHONE #. 1/29/08~ STILL NO ORDER TO REACTIVATE THE ACCOUNTS. CAN YOU HEAR ME NOW????
- Tuesday, January 29, 2008 at 20:45:52 (EST)
I recently moved to New York City from Michigan and on Jan. 11, 2008, my van was parked when a Verizon truck hit it and ran, leaving my van destroyed. Initially I was told by a lawyer, just call Verizon insurance company because I probahly would not need a lawyer. I called Verizon's liability company, they required me to come up with the police reports insinuating that their truck may not have been involved. With great difficulty walking with my cane, I got the police report and the Verizon truck license plate was included along with the names and addresses of witnesses. Later, the Verizon insurance guy says the Verizon truck was stolen and that they are not liable and will not compensate me for my loss. I am sick with arthritis and totally dependent on my own transportation to get around. I did not do anything wrong, yet I am being victimized by this huge corporation who left their parking lot with their valuable equipment unprotected to the point where a thief not only got in, but found the correct keys to drive a truck off their lot, yet they don't feel they are liable. Here I am a poor widow living on a fixed income in a economically poor part of this big city and I'm supposed to suffer more because Verizon does not want to cover damages caused by one of their trucks. I am so disappointed in Verizon's stance. Like life isn't already hard enough, now I've got to struggle even more. Where is justice and fair play?
- Tuesday, January 29, 2008 at 15:05:19 (EST)
PROBLEMS WITH BAD SERVICE CALL THE PRESIDENTS OFFICE AT 1-800-780-0753. COMPLAIN UNTIL YOU GET YOUR PROBLEM RESOLVED OR JUST DO THE BETTER THING AND SWITCH PHONE PROVIDERS . IN AUGUST,THERE WILL BE A LONG STRIKE AND THE MANAGERS WILL BE DOING THE JOBS AND WITH ANY LUCK,MAYBE A FEW WILL LOSE THEIR LIVES LIKE THE POOR TECHNICIANS WHO WERE RUSHED SO MUCH THAT THEY DIED ON THE JOB. VERIZON YOU ARE TRULY SCUM AND IVAN SEIDENBERG IS THE HEAD ASSHOLE.
- Sunday, January 27, 2008 at 23:38:27 (EST)
It was Valentine's Day 2 years ago, and my girlfriend wanted a new phone. We went to the Verizon store and wanted to pay for a phone that she was interested in. (At this time all was good w/ Verizon and we had about 8 months left in the contract) An associate approached us and asked if we needed any help. All we wanted was a phone, NOT A NEW CONTRACT. They stated, "Sir, in order to activate this phone you will need to sign this contract." I had no idea that I was signing a New 2 Year contract that didn't include all the perks that I had previously. We paid the full price, not the price with a 2 year contract and were screwed for 2 years. The first 2 months I did not understand why my monthly payment had increased $40-$50 dollars. When I would call vERIZaRAPE, they gave me the run around, and said that we went over our texts and minutes and I have signed into a new 2 year contract. Soo... They gave me a basic family plan with the lowest minutes and no texts. Before all of this I had more minutes and I had unlimited Texts on the plan. I went through this for 3 months, and every time I called VerizArapE, a customer service representative SWORE that everything was fixed. And guess what happened... IT WASN'T! So again I paid over minute and over text fees... what a Fu%#ing disaster! I hate them, I hate them, I hate them! Not to mention! I wanted to update my phone and they said that I used that up already. So what did they do on that wonderful Valentine's Day ... they kept the rebate money for themselves and charged me full price and screwed me into a contract. I called Verizon to do something about it and they said, "We can't do anything because you signed the contract sir. What I can do for you is write a letter to that particular store"... Okay what the Fu#K is that going to do for me? I am glad that I was able to speak about Verizon and their CRAPPY service. I hate them and am glad to say that on Feb. 15, 2008 I will NEVER EVER EVER be a Verizon Customer Again!! Thank you for your time. :)
- Sunday, January 27, 2008 at 18:24:10 (EST)
Approx. 6 employees from the Taunton ofc. had filed a sexual lawsuit against Verizon and won. Would anyone know what the name of the firm or the lawyer that took this case?
- Sunday, January 27, 2008 at 08:29:45 (EST)
After having Verizon phone service for the last 26 years and a dialup connection with AOL, I decided to take the plunge and get DSL service. I called Verizon on Jan 11, 2008 and go set up for the bundle package. Well after being on the phone for 1 hr setting everything up the sales rep put the ticket in. She asked me if I had a wall phone and said she would send me out the filter for it along with the other filters and my wireless modem. Well two days later my package was delivered and it went downhill from there. I opened the box and there were no wall mount filter. Again I called the 800 number as stated on the start up paper and was on the phone for another 1 ½ hours. After a rep came on she said this was not the right number and to call my local business office for the filter. Well by this time it was 5:30 PM on Friday. She said the business office was opened til 6:00PM. I hung up and immediately called our local office. I was on hold for another 25minutes and finally got a rep by that time it was 5:55. Getting very aggravated, I asked to speak to a supervisor. When he got on he said the rep could have handled placing the order for the filter. I tried explaining to him what had happened. He said he understood and was sorry for what had happened and put the order in for a wall mount filter. Well Monday came around and the UPS truck came. When I opened up the package, I was sent 2 REGULAR FILTERS. NO WALL MOUNT FILTER. I proceeded to call our local office and was on hold for another 45 minutes before getting a rep online. I proceeded to tell her the story and insisted talking to another supervisor. (Mrs. Krazkhalan). She said she was very sorry for the inconvenience and was sending out another filter and gave me her extension number in case there was a problem. I finally received it 2 days later on Thursday and thought everything would be o.k. From Thursday til Saturday, my DSL was running great until Saturday afternoon, the DSL light started blinking. At 6:00PM, I called tech support, waiting about another 45 minutes, a foreign rep came on. He told me to turn the modem on and off but it did not resolve the issue. He said I would have to disconnect all 4 phones in my house and one by one turn them back on again. He said he would hold on while I did it. I told him I would have to move furniture in order to get to the jacks and it would not take 5 minutes. He proceeded to say he would call back in 1 hour , in which he didn’t. Sitting here for approx. 1 ½ hours , WITHOUT A PHONE OR CABLE, I decided to call tech support back. A really nice rep, Jason, said I didn’t have to go through all of that and told me to disconnect the modem and plug it into another jack to see if the light was still blinking, in which it was. He wrote up a ticked and someone would be out on Monday. After hanging up with Jason, my husband took the modem and plugged it into our main jack, the light stopped blinking. On Sunday, I went out and purchased a longer Ethernet cable to reach the main box. I thought the problem was solved. It stopped blinking. The service guy came out on Monday and tested my lines coming in my house, he said everything checked out and said the signals outside going to the office were weak. He went to the pole and returned and asked if Verizon CHECKED OUR LINES BEFORE THEY PUT THE SERVICE ON. I SAID NO THEY DIDN’T. He then said a splitter guy would be out either on Monday or Tuesday. Luckily the guy came on Monday and called me from the pole he said I was initially set up for 300MG, our area could only hold 760MG and said I would have to call tech support and tell them to keep it at that speed. Another 40 minutes later I finally got through to a rep She was another FOREIGNER WHO COULD NOT UNDERSTAND WHAT I WAS TRYING TO TELL HER. I WAS SO DISGUSTED I REQUESTED YET AGAIN TO SPEAK TO A SUPERVISOR who took care of lowering my speed. After hanging up, I called my local billing office and told them what I went through, that I had interipputed DSL service or No Service at times. The rep put her supervisor on the phone (Terry Bradshaw) and she said I would receive 3 months of free DSL for the inconvenience. It didn’t stop there. On Thursday I received an animated phone call from Verizon stating my service was lowered and I would be pro rated for it. If I had any questions to call and it gave a number. I WAS BOILING! I proceeded to call the number and AGAIN ANOTHER HOUR WENT BUY BEFORE I SPOKE WITH A REP WHO WAS AGAIN FOREIGN AND COULD NOT UNDERSTAND. SHE SAID IT WAS NOT MY PROBLEM THAT I SIGNED UP FOR A 300MG SERVICE AND YES I WOULD BE PRORATED 2X’S. I REQUESTED YET AGAIN TO SPEAK TO A SUPERVISOR (MR. GREEN) GOT ON AND I WAS EXPLAINING THE SITUATION AND HE RUDLY HUNG UP ON ME! I immediately called my local office again, waiting another hour I told the rep what happened. I said I do not wish to speak with anyone from another country. I live in the US and want to speak to someone in the United States. She said she cant control where the phone goes but she would stay on the line until a supervisor gets on. Well, she got someone from India and the HUNG UP ON HER. She told me to hold on so another 30 minutes went by before a supervisor from Delaware (Shelby Green) came on she said the rep explained the situation and she would help me. She apologized for the way I was treated and said they should have never said I wold be prorated 2x’s. They gave false information. My DSL was still working fine until Thursday night at 6PM when the light started blinking, yet again. I was so disgusted I proceeded reinstalling the disk for Verizon and again called Tech support. While waiting for a rep the light went steady. I proceeded to tell him what I did and he said he would write another ticket for Verizon to come out again. The same guy from Verizon (Jack) came out, he said he doesn’t know what the problem is . He said he would call me on Friday to check on my service and also gave me his Supervisor’s cell number. He said his supervisor wont be back until Tuesday. Well, on Friday I woke up and I DID NOT HAVE SERVICE AGAIN FROM 8:00AM TIL 10:00AM. THE DSL LIGHT WAS BLINKING YET AGAIN! I AM SO DISGUSTED WITH VERIZON. YOUR CUSTOMER SERVICE DEPARTMENT SUCKS! IF THERE ARE ANY MORE PROBLEMS I WILL REPORT YOU TO THE PHILADELPHIA PUBLIC UTILITIES COMISSION AND I WILL CALL OUR LOCAL TV STATION. I HAVE NEVER ENCOUNTERED A COMPANY LIKE YOURS AND NEVER HOPE I DO AGAIN.
- Saturday, January 26, 2008 at 00:54:30 (EST)
PAUL SEAMUS,KEN LEWIS, MARYANNE RYAN AND THE REST OF YOU VERIZON SCUMBAG MANAGERS. WHAT YOU GONNA DO WHEN I COME FOR YOU?
- Friday, January 25, 2008 at 22:09:38 (EST)
BOB BELLOWS IS MY MANAGER AND HE IS A SCUMBAG ALSO.....SEEMS LIKE VERIZON HAS A LOT OF UNHAPPY EMPLOYEES
- Thursday, January 24, 2008 at 08:00:35 (EST)
YOUR NOT A VERIZON EMPLOYEE, YOU ARE A VERIZON PUSSY WITH NO BALLS. JUST ANOTHER MANAGEMENT KISS ASS
- Wednesday, January 23, 2008 at 20:21:46 (EST)
I am a Verizon Employee....And for all of you who want to B!%#$ and moan like little girls....WE ARE GETTIN YALL'S MONEY, AND WILL CONTINUE TO GET IT!
- Wednesday, January 23, 2008 at 18:54:24 (EST)
RHODE ISLAND MANAGER MIKE OHARA IS A SCUM SUCKING COCKROACH
- Wednesday, January 23, 2008 at 09:18:50 (EST)
I was a Verizon Land Line user for 8 years until I dropped them about 7 months ago. I signed up with a cell phone company also a number of years ago (not Verizon). About a year ago I noticed my Verizon bill jumped from around $39 a month to over $43.. an increase of $4.50 a month. I looked the bill over and after a call to the Verizon office I was told that since I wasn't using my Verizon Long Distance (I was using cell for LD) they were charging me for non-use. All LD calls up until I reached $4.50 would cost me $4.50. Once I exceeded that the rates were normal. I decided to switch to Brighthouse as they were already giving me Cable TV and Internet. For $7-8 a month more they added Unlimited Domestic Canada and Puerto Rico Telephone service. I paid Verizon (they stated that all charges except LD are IN ADVANCE)for the month I switched and I dropped them 3 days after the payment. They refused to give me a refund for 27 days. I ultimately received a $1.21 check from them and am not sure what it represented. In calling fior the refund I was bumped around to no less than 5 reps and the last said why don't you call this number. It was the very FIRST number I called in this entire scenario. In my book, these people are thieves and rotten SOBs.
- Monday, January 21, 2008 at 22:58:21 (EST)
CALL 1-800-780-0753 FOR THE PRESIDENTS OFFICE. THIS LINE GETS ACTION FAST. ALSO, WHENYOU HAVE A PROBLEM, CALL VERIZON EVERY 2 HOURS AND COMPLAIN. SAY YOU HAVE A SICK CHILD OR AN ELDERLY PERSON AND SERVICE WILL BE FASTER. REMEMBER,THE SQUEKY WHEEL GETS THE OIL. AND ALSO,VERMONT NEW HAMPSHIRE AND MAINE WILL HAVE ITS LANDLINE SERVICE SOLD TO FAIRPOINT COMMUNICATIONS IN THE NEAR FUTURE. AND ON AUGUST 9 2008,THE IBEW AND CWA WILL STRIKE AGAINST VERIZON AND ITS UNETHICAL,IMMORAL AND UTTERLY HORRENDOUS SERVICE POLICIES WHERE PRODUCTION IS A HIGHER PRIORITY THAN SAFETY AND CUSTOMER SATISFACTION. VERIZON MANAGERS ARE TRULY SCUMBAGS AND NEED TO GET INTO THE OCTAGON AND GET THEIR ASSES KICKED
- Monday, January 21, 2008 at 20:29:08 (EST)
We unfortunately changed from Charter Communications ( which we HATED) and went with a Bundle Package with Verizon. We have internet, phone and TV (FIOS) what a JOKE. At this point, Charter Commuications are Angels, and their customer service is A+. That STUPID answering service recording that Verizon has is SO IN ACCURATE, AND WASTES VALUABLE TIME. Everytime I've called Verizon which has been more than I can count I'm on hold for over 20 minutes at a time. And when you talk with someone, everyone of them as a different answer. They say when they reboot the DVR that you won't loose your Recorded items, well that's a CROCK, everything gets erased, and all the old recordings that you've already watched and erased come back, but all the new stuff is gone. And Verizon's answer to that is, "well they are gone, it's not suppose to do that". Got my second bill from verizon, and it was $100.00 more than what the Bundle pkg stated, finally got a hold of someone in billing, and they said, "you're not on a bundle package, that's why your bill is what it is" So they had to make changes on that which brought the bill down considerably. The billing dept said you only get the bundle when you register on line. Well I tried to do that, and couldn't, so I called a Rep, she said you can do it over the phone, and set up everything for me. She did a fine job.... NOT... she didn't know what the hell she was doing. I am so aggravated with the company, that if my next bill does not show what I was told I was going to pay I'm Canceling this piece of shit service. A month ago we were having problems with the TV and tried calling the number for service, only to get messages stating "Please put in your message box #". What the hell does that mean. We tried for 3 hours only to hear that message. When we called the next day, the service department could care less about what their recording said when you called the day before. When we first got the service we were told it wasn't in our area yet, which we didn't understand, the neighbor across the street from us has the service and he was the one who told us about it. The tech was her the day after Thanksgiving, and said he couldn't hook up any boxes because there's no service to our house. They had sent some guy a week before out here with advising us, and he was in a beat up old truck and he was in old jeans a beard and had no idenfication. I tried to call Verizon to see who in the heck was this guy, and I was on the phone for over 45 minutes for them to find out who he was. I finally told them, I could have been killed by now, and the guy has left. Again, they could of cared less, and had no idea who this guy was, except they did mention that they do have sub contractors come out to hook up to the pole, but had no references to look at to see who they sent out. Luckliy my husband was home, but this could have been a bad situation. They should of notified us someone was coming out. I could go on on and on about this, but my blood presure is going up, so I'm going to quit. All I can say is VERIZON IS SHIT!!!! and if your questioning yourself if you should switch to this COMPANY.. I WOULD SAY.... DON'T DO IT......
- Monday, January 21, 2008 at 13:46:29 (EST)
verizon screwing you with bad service? call 1-800-780-0753 this is the presidential appeal line and this number will get you service
- Monday, January 21, 2008 at 04:55:46 (EST)
ATTENTION CUSTOMERS,EMPLOYEES,AND MANAGERS OF VERIZON IN THE STATES OF MAINE VERMONT AND NEW HAMPSHIRE. VERIZON IS SELLING OFF ITS LANDLINE OPERATIONS IN THESE STATES AND IN AUGUST OF 2008 THERE WILL BE A STRIKE BY VERIZON WORKERS BECAUSE OF THE MISTREATMENT OF WORKERS. CUSTOMERS, GET INTO A NEW PHONE COMPANY BEFORE THIS TAKES PLACE OR YOU MAY NOT EVEN GET THE SHITTY SERVICE THAT VERIZON PROVIDES.
- Monday, January 21, 2008 at 04:40:23 (EST)
okay well since we got out 1st computer(about 1994) we've had many internet providers, among them At&t worldnet, Prodigy, AOL, CompuServe, adelphia powerlink, and time warner roadrunner but of all of them the worst, most unreliable is Verizon DSL. I swear to God it has gone out more times in a week than powerlink/roadrunner did the whole 5 years we had it. we had a verizon employee at our house 2wice and that accomplished absolutley nothing. i warn you, to anyone whose gonna swich to verizon dsl, ur making a huge F'ing mistake. MAY VERIZON DIE!!!!!!!!!!!!!!!
- Sunday, January 20, 2008 at 23:07:44 (EST)
IF YOU HAVE ANY PROBLEMS WITH VERIZON SERVICE CALL 1-800-780-0753. THIS NUMBER GOES DIRECTLY TO THE CEOS OFFICE AND ARE TAKEN VERY SERIOUSLY. CALLING THIS NUMBER WILL GET ACTION IN A HURRY, BELIEVE ME. CALL AND HARASS THEM, THEY DO NOT CARE ABOUT YOUR SERVICE, THEY CARE ABOUT PROFIT. THIS IS A REAL NUMBER SO CALL WHEN YOU FEEL YOU HAVE BEEN OVERLOOKED.
- Friday, January 18, 2008 at 17:12:11 (EST)
I would like to know HOW many in here have Had Harassing phone calls from Verizon Wireless , we pick the phone up They hang up we caller ID that’s how I know its the same number Thank you very muck Verizon Wireless 8003105479 This is happining around 5 times a night
- Friday, January 18, 2008 at 14:01:42 (EST)
I would like to know HOW many in here have Had Harassing phone calls from Verizon Wireless , we pick the phone up They hang up we caller ID that’s how I know its the same number Thank you very muck Verizon Wireless 8003105479 This is happining around 5 times a night
- Friday, January 18, 2008 at 14:01:42 (EST)
A year ago I added a third line to our cell phone plan. What I didn't realize was that this started our contract all over again and began a new 2 year contract for all 3 phones! When adding the new line, I was never given the option to stay on our old plan. I could understand putting the new phone on a 2 year contract. But we had already had our original 2 phones for a year, so I thought we only had 1 year left for them. I discovered this when I tried to cancel one of the original 2 phones this week. They said I still had a year left on it, and I'd have to pay a termination fee of $110 if I canceled it. Yeah I should have read the fine print last year. But I really wasn't expecting such underhanded behavior! It's fraud. They really suck. I told them that they lost me forever as a customer, but they couldn't give a damn. What goes around comes around though, so sooner or later they will fall like Enron.
- Friday, January 18, 2008 at 13:46:44 (EST)
Was on line and on hold with customer service for an hour and a half. Longstanding customer/sucker for 10 years. Wanted to be made whole for defective LG 8600. Was told 4 different things by 4 different reps. They are no longer a phone company. They just want to sell insurance and change service levels to play "gotcha." I am leaving. I am leaving.
- Wednesday, January 16, 2008 at 22:41:09 (EST)
SINCE MAY 26.2007 I NO LONGER HAVE VERIZON!!! THANK GOD. BUT THEY OWE ME $93. THEY SEND ME STATEMENTS EACH MONTH, LETTING ME KNOW I HAVE THIS CREDIT. AND EVERY MONTH I CALL TO REQUEST IT. THEY KEEP TELLING ME 2 BILL CYCLES. GUESS THEY CAN'T COUNT.
- Wednesday, January 16, 2008 at 14:13:06 (EST)
just some advice from an employee. if you do not get the customer service u believe is just, call your local public utilities commission. they look into these things and when verizon wants to raise rates or get into the cable market, these strikes affect them. also you can call tv channel help lines and they are like bulldogs when it comes to big companies like verizon who screw the little man. if you are really mad, call your local senators and congressmen and let them know your problem. all this may seem like a waste of time but believe me, it goes up their ass ten miles. good luck and dont let them be the unethical,immoral company they are.
- Tuesday, January 15, 2008 at 06:18:20 (EST)
I hate verizon, hate is a strong word but I have wasted at least 30 hours on hold trying to rectify problems w/ dsl and my landline. It's impossible to speak to a customer service rep and/or supervisor. Some bitch named Sandra (refused to give me last name or employee number) will not straighten bogus charges on bill and when i ask to speak to supervisor, she refuses to transfer me and puts me on hold. My mother has cancer, is legally blind and these fuckers are refusing to speak to only her since the account is in her name. i will sue these bastards because this undue stress is giving her anxiety. Something somebody with a terminal disease doesn't need.
- Monday, January 14, 2008 at 16:46:26 (EST)
In November, I mistakenly sent a payment for my Verizon wireless account to my Verizon landline account. When I realized what I had done, I contacted Verizon and explained what had happened and asked to have the money transfered to my wireless account. I was told that although landline and wireless were the same company, they could not transfer my payment?????? (but they did ask if I wanted to combine my landline and my wireless accounts so I cound send 1 payment to my landline account to pay both accounts ??????)I would have to be sent a reimburment and that would take about 8 weeks?????? needless to say, after 3 months and countless phone conversations with Verizon's crack staff or should I say,on crack staff, I have not yet seen a dime of the money they stole from me. I have spoken to 4 supervisers since then and got a different answer from each. No one at Verizon could tell me why I havent gotten my money back. It is pretty obvious to me now, they have no intension of giving the money back. What gives them the right to take money that does not belong to them.
- Sunday, January 13, 2008 at 15:11:32 (EST)
Dear Reader: if you are someone who is contemplating Verizon as your phone/internet/tv company PLEASE SPARE YOURSELF THE EXPENSE, HUMILIATION and AGGRAVATION by choosing someone else. Verizon is a useless bloodsucking monster. I had a Verizon Wireless contract that I wanted to downgrade from several hundred minutes per month to one that had less than a hundred minutes. I wanted to remain a customer, but I was only using like 60 minutes a month so I didn't need the bigger package. The best they could offer me was a $375 termination fee! Needless to say I cancelled that contract and paid the fee. But because they'd put all my services (landline, DSL and Wireless) on this new "onebill", the termination fee payment somehow never got calculated in, and about a month later I got a letter saying that if I didn't pay some $400+ my landline would be disconnected. The disconnect date was listed as the next day-- huh?! Even if I did owe the money, which I did not, how was I going to send a check in one day from when I received the letter? Also, on a day when a technician was scheduled to install DSL at my apartment, my wife and I left a note on the door for him to call our cellphone, since there is no buzzer on our building (Brooklyn). Instead he came and left. We called Verizon the next morning to find out why nobody showed, and they said he could not gain access to the location. I asked why the technician did not read the note and call our cell phone. I was told VERIZON TECHNICIANS DO NOT CARRY PHONES AND CANNOT MAKE PHONECALLS. Whaaaaa?!?! This is the phone company, right? Verizon sucks. I have cancelled all my services with Verizon and I recommend you stay away from this company, they just want to bill, bill, bill and not give any service.
- Thursday, January 10, 2008 at 13:19:05 (EST)
Business tale of woe. Took a new job as CFO of a medium size manufacturing concern on the east coast. Eventually got around to pricing out landline phone service. We were spending @ $3K month w/ Verizon. Went to an aggregator, changed over all our service, EXCEPT DSL, and monthly bill went down to @ $1K. Good move for us. All of a sudden, with no warning, no DSL service. No internet, no e-mails, couldn't do our banking, pay taxes, pay vendors, get paid from customers, etc. Two days, 9 hours, 16 Verizon rep's lying, and changing the lies as I shot each lie down. Bottom line, they would not acknowledge they fu*ked up (or did it intentionally), would not accept responsibility for what they did, and, the best, they would no even start the "NEW" service process for 3 more working days while the "termination" of service for our number went through their system. THAN, it would be THREE to TEN WORKING days to get service restored (and be bound for some commitment of time). Our solution, since our phones were fine, was to call Cablevision, Optimum-on-line, and take their service. They showed up within 24 hours, wired the building as needed, activated the service with a static IP address, and the service is 30% cheaper at 4 times the speed. Though we are now running, it is far from over. We will file complaints with every office available to us, and are considering legal action when the cost of our losses are calculated to see if it is viable. We have also contacted some news sources some of us have, to see if we could get the story some traction on the air, in print, whatever. Verizon really stinks. They have no customer service. They still think they are G*D.
- Wednesday, January 09, 2008 at 20:18:05 (EST)
its hunting sason at verizon........boom boom.......then what scum bags?
- Wednesday, January 09, 2008 at 13:05:00 (EST)
mikey ohara, you have been found guilty of crimes against humanity. therefore you must pay for your sins in time. could be today,could be tomorrow, could be next year, but sooner or later you shall be destined to hell for your sins
- Wednesday, January 09, 2008 at 04:16:50 (EST)
FUCK VERIZON!!! THEY CHARGE WAYYYYY TOO MUCH MONEY! I'M ANGRY @ VERIZON 4 IT'S LACK OF RESPONSABILITY! VERIZON'S JUDGEMENT DAY WILL BE COMING VERY VERY SOON!!! btw, thank you for posting this site, I definantly agree wit u on verizon.
- Tuesday, January 08, 2008 at 21:38:32 (EST)
I signed up for Verizon's triple play last summer (FIOS TV, phone and Internet). What a mistake. Needless to say, they screwed up my bill and it was impossible to speak to anyone that had a clue. I canceled my service a month later and went to return the equipment. They did not accept it saying I did not have a valid order number. An order number to return THEIR equipment. Anyway, I called them back and received an order number an returned the equipment. I thought I was done however, 5 months later I'm still getting billed on usage for a service that was disconnected and which I have no equipment to access even if I wanted to. I've made numerous attempts to contact them to resolve the charges and nothing has helped. I can't believe this company is still in business. How can they handle their internal payroll if they don't know how to discontinue an account. I'm sure they don't continue to pay employees that no longer work there so why are they unable to stop billing customers who no longer use their services?
- Monday, January 07, 2008 at 16:40:39 (EST)
Unfortunately my story is not short but I will try. It started with billing inconsistences. I switched my phone services to Vonage and kept my DSL. Verizon charged my when I didn't have phone service with them any more. The bill then came with just totals, no itemization. I called and request new bills. They never came. I paid my bill so I wouldn't have late charges and three days latter they shut off my service. A two and a half phone call took place that still gives me chills when I think about it. I spoke with six people and explained the story six times. A few of their staff were nice but unable to assist me. Most of their staff were nasty. I was told all kinds of lies from "you signed a contract and we don't have to tell you we are shutting off your service", I told her to show me the contract as I never signed one. She said she would be right back and I was instead transferred to someone else. I was told my service was cancelled on three different dates by three different staff. All the dates were incorrect. I was told they received the payment on a different date then was posted by my bank. When I explained that I made the payment online, as my service was not shut off, and followed up the day it went through on line and two days latter it was shut off I was switched to someone else. To add insult to injury they completely tried to manipulate the situation by telling me that all my information was taken off their system so I would have to sign up for services from the beginning. This would mean I would have to contract with them. I was exhausted by the end of the phone call and sail I would take the FIOS service.They didn't come out till two weeks latter, didn't finish the service, were suppose to come out the next day,didn't.I missed work,sent two emails and received one back stating they couldn't help me I would have to call,call 2times from work and had to hang up after waiting both times for 1and a half hours. I cancelled the service which took another 2hrs!
- Monday, January 07, 2008 at 13:13:34 (EST)
the fios five shall rise up and conquer the corporate scum of verizon. managerial scum at verizon shall pay for their sins against humanity. the unethical,immoral and illegal actions of these people shall be revenged in one form or another. you have been tried and found guilty in the court of public opinion and therefore must pay for your sins. its all fun and games until someone snaps and then the party will be over. managerial loyalty to a company that doesnt give a rats ass about customers,employees or even managers shall be severley tested. be afraid, be VERY VERY AFRAID
- Sunday, January 06, 2008 at 11:20:55 (EST)
lots of time. but sooner or later.....BOOM
- Sunday, January 06, 2008 at 08:52:28 (EST)
I recently started working in Verizon's landline billing dept. I would have to say I HATE MY FUCKING JOB!!! I didn't realize how fucked up Verizon was until I started this job. I could go on and give several stories of how I witnessed Verizon ripping off their customers so I'll just tell the worst of them all. This customer had what's called Inside Wire Maintenance (IWM). What this is is insurance in case something happens to your phone lines and a technition needs to come out and repair your phone lines. IWM saves you from having to pay for the repair which can be pretty costly. Anyways this customer needed to have his phone lines repaired because his phone stopped working and he had IWM on his account. The customer still got charged for the tech coming out. It turned out that it wasn't Verizon's phone lines that were fucked up. It was Earthlink's equipment that was fucked up. Well it turned out there was a loophole in what is covered by IWM that I never knew about till I had to deal with this call. Most Verizon employees are not aware of this loophole. Verizon employees are not taught about this loophole in training class. This tech visit was not covered by IWM because it was not Verizon's equipment that messed up, it was Earthlink's. This guy was charge even though the tech did absolutely no work on the lines. The customer had no idea that Earthlink own some of the lines and he needed to call Earthlink the have the lines repaired which did eventually happen. I found out about the loophole of IWM when I called over a supervisor and asked why the repair charge was on the bill when he had IWM. The supervisor explained the loophole and would not grant any authorization to issue credit. I argued with the supervisor to try to get authorization to issue credit. I hated having to explain this to this guy. He said he would complain to the PUC. I hope the PUC fucks over Verizon and does justice for this guy.
- Friday, January 04, 2008 at 23:13:17 (EST)
Before i heard of the bad stuff of verizon, i got a cotract with verizon. First of all, verizon gave me a long distance number and had to get it changed within an hour. When i got my bill, it was double (Four hundred dollars). I was mad and called to see why, and they said it was because my number changed. That is a crock of S*@t but maybe it's in their contract but idk. I still love Verizon. I love Verizon!!!!!!!!!!!!!! We never stop working for you!!!
- Friday, January 04, 2008 at 06:24:49 (EST)
MIKE OHARA...MIKE OHARA...MIKEOHARA...MIKE OHARA...MIKE OHARA
- Sunday, December 23, 2007 at 21:10:10 (EST)
YES ALL VERIZON MANAGERS, YOU HAVE ALL SOLD OUT TO THE CORPORATE SCUM WHICH RUNS OUR COUNTRY. THIS IS A MORTAL SIN AND MUST BE DEALT WITH. WHAT WILL VERIZON DO FOR YOU AND YOUR FAMILIES WHEN YOU ARE DEALT A BLOW WHICH CANT BE DEALT WITH. THINK ABOUT IT, LIFE IS SHORT AND THERE ARE A LOT OF UNSTABLE PEOPLE OUT THERE WAITING TO EXPLODE. WHAT WILL VERIZON DO FOR YOU IF YOU ARE THE INTENTED TARGET? CLICK CLICK BOOM BOOM
- Saturday, December 22, 2007 at 22:01:02 (EST)
VERIZON HAS BEEN FOUND TO BE IN CONTEMPT OF HUMAN ETHICS AND MORALITY. THIS OFFENSE CARRIES A STIFF SENTENCE AND JUSTICE WILL BE HANDED OUT SEVERELY. ALL VERIZON MANAGERS SHOULD BEWARE. ENJOY YOUR HOLIDAYS......HAHAHA
- Thursday, December 20, 2007 at 17:17:38 (EST)
GDI I'm so frustrated. I recently got the Motorola Phone Tools (MPT) program to transfer files to and from my computer to my phone, a Motorola Razor V3C. Everything installs correctly, everything updates correctly, most of the features work like the calendar and modem, but I can't figure out how to transfer stuff to the phone. After some quick googleing, I discover that there is a "missing" Multimedia Shop button that is supposed to be included with MPT. I also read that Verizon instructed Motorola to disable this button for their phones. If I've learned anything from working with technology, it's that there is always a way to do something you want to do, you just have to find it. I end up reading a bunch of articles about how horrible verizon is and how they control your phone just to get more money. Blah blah blah, anyway - I finally get the hidden button to show up and everything seems like it is going to work correctly. I start transferring a song I wanted on my phone and it fails. After some more online reading, I discover that Verizon has gone to great lengths to disable any kind of file sharing from my phone (and a bunch of their others) by not allowing file transferring in their firmware. Why the fuck would they do this!?! Oh yeah, that's right... they want me to pay $0.25 + airtime for each file I transfer. More reading: "... the newest firmware from verizon for the v3c enables bluetooth..." oh yay! I flash the new firmware on, everything loads up fine, I connect through another device that has the song I want and begin the transfer. It transfers over alright on the sending device, but my phone doesn't change or recognize anything. I learn that yet again, even though Verizon has finally "enabled" bluetooth, they have crippled it tremendously by making it ONLY work with a headset with their firmware. :evil: I end up trying a couple other things that don't work and am still in awe of how much work they would have to go through to make it this hard for people to not have control over their phones. I call Verizon and talk to two different people that give me the run around. I got transferred to a manager because I started screaming at the lady when she told me that Verizon does this to "ensure the safety of its customers." I realized I wouldn't solve anything by calling them, I think I just wanted to yell at someone. It did make me feel better... I don't even care about my phone this much! I've had the same ringtone for the last 3 years and all I wanted to do was transfer the motherfucking Tetris theme to my motherfucking Verizon phone. I've watched friends and co-workers, that don't use Verizon, transfer hundreds of files to their phone and have no trouble at all. It really shouldn't be this fucking difficult. I'm at the stage now where I should just give up and pay the quarter or whatever to do it, but I'm so pissed that I feel like I can't let them win. I'll fucking figure out how to do this! From what I've read, it seems like I'll have to flash my phone to another carrier (ANY other carrier it turns out. FUCK YOU VERIZON) and use some type of emulator to make it still compatible with the Verizon network.
- Thursday, December 20, 2007 at 16:10:43 (EST)
First of all, the service worked great and I didn't have any problems.....until... When I originally got the service hooked up, I had long distance turned on. I RARELY use my home phone for long distance. I use my cell phone. The first bill I got from Verizon had a 2 dollar sur charge because I DIDN'T use my long distance enough. Called them and said let me get this straight your charging me for NOT making any long distance calls.....yes that's correct sir in order to cover the cost as a carrier you have to make so many long distance calls. I had them turn it off completely so I had no long distance service. No problems...yet. At the beginning of November, November 1st to be exact, I called them to turn my long distance back on because my cell phone doesn't work that well at the house since I'm in a valley. I also signed up for their 3 for 33 deal which is the same as Comcast. NOW the fun began. It took me 5 phone calls to Verizon to get them to turn on my long distance service. They did not have to come to the house, I didn't need any additional equipment, just enable my ID on the router as I was told by one of the customer service reps. After every phone call I was told...everything set it will be on by 5 PM that evening. Went home.....and it wasn't on every time. I even had a phone message at home saying to call...they had a problem that needed resolved before they could hook up my long distance. I had the customer service Rep listen to the message and he said "That's not true.....I am looking at your account and everything is set.....there is no issue....it will be on by 5PM tomorrow....it WASN'T ON!" The 4th phone call I unloaded the "f" bomb on the customer service rep and she hung up on me. :-) By the 5th phone call and 2 weeks later I had long distance.....whew that was easy. Not to mention that EVERY time you call it takes 10 minutes to go through their automated BS before you can actually talk to a real person. I tried to circumvent the system many ways but was not successful....had to go through that every time. Ok, that was brutal. So while on the phone the5th time, I had already decided I'm going back to Comcast due to the fact that I wondered how long it would've taken them to fix a REAL problem if I had one. While on the phone I asked them how many days I had to decide to accept the service before I would be bound to the 2 year contract.....answer 30 days. So on December 12th I called them and said I want to disconnect all my service with Verizon (phone, internet, and TV). The 1st Rep, "Your account shows that there's a $200 disconnect fee." Response "No, not true, you have been sending me emails to accept your bundle package and I NEVER accepted the package plus I was told I had 30 days to decide to accept the service." "I'm sorry Sir I don't know who told you that by they were wrong." "I need to speak to a supervisor." Put on hold for an extended amount of time and got a supervisor. She started into the same spiel. She said that the acceptance emails that I got were for the bundle discount, not the service. The clock starts ticking when they hook up my service. Told her that I was told I had 30 days to accept and even if that's true, they hooked up my service November 14 and today is December 12th....less than 30 days. Response "Oh your correct." This ORDEAL took 1 HOUR and 52 MINUTES on the phone! I surely was not hanging up and going through the 10 minute automated BS again to talk to a person. The Supervisor set it up so that my data and TV service would be disconnected the 14th so I wouldn't have to pay the two hundred disconnect fee. I wanted to transfer my number so she left that active but assured me that this would not mean that I would have to pay the $200 disconnect fee. It would be disconnected automatically when it is transfered over to Comcast. I also informed her that my cell phone was bundled in with this service and make sure NOT to turn off my cell phone. "Oh I'm glad you told me that I'll make sure they don't disconnect your cell phone." GLAD I TOLD YOU THAT.....YOU'RE looking straight at my account....can't you see that!! The only thing that happened quick and on-time with Verizon was the disconnect! It was turned off at 4AM on the 14th. I called Comcast, got the service I wanted (TV,Phone,and internet), and set up the install within 15 minutes for the 19th...their 1st available time...between 1 and 5. The technician showed up at exactly 1, and was done by 1:30....everything installed and working.
- Thursday, December 20, 2007 at 09:36:09 (EST)
After 50 minutes of being on hold with Verizon DSL billing, I just got disconnected. Ill back up a bit...I have dry-loop service (dsl but no phone connection) since my roommate and I have cell phones. Our service was knock out over the weekend as a result of construction workers building on a lot behind our apartment. I called up Verizon to talk to billing about a credit. Since I was calling from my cell phone, the voice prompt asked if my cell was the number i was calling about. it wasnt, so i said, no, which it interpreted as "yes." i started pressing zero to get to the main menu, and after 10 minutes of being on hold got through; however the rep couldnt help me because i am in nyc and she only services VA and West virginia, so she transferred me to a ny rep. another 10 minutes later I got through to someone in new york. i started to tell her my situation, but apparently i had been TRANSFERED TO VERIZON VOICE BILLING NOT DSL. this rep assured me that she would stay on the line with me and connect me right away to dsl billing. TEN FREAKING MINUTES LATER (mind you Im on a cell phone) SHE COMES BACK ON THE LINE TO TELL ME THAT SHES ADDED ME TO THE WAITING LIST. IT TOOK 10 MINUTES TO TRANSFER ME ONLY TO PUT ME BACK ON HOLD!?!?!?!?!?!? Fine. So, now Im on hold for another 10 minutes when i get through to someone. Im obviously livid at this point and as calmly as possible I tell the service rep that I would like a credit both for the time my service has been down and for the incompetence of those who came before her. (Yeah, I know, but it was worth a shot). She said she couldnt help me with that, so I asked to speak to a supervisor. She graciously transferred me, at which point, after 50 minutes of more or less being on hold, I WAS DISCONNECTED, WASTING 50 MINUTES OF MY TIME AND MY MONTHLY CELL PHONE PLAN. WHY DOES THIS GOD FORSAKEN COMPANY FEEL THE NEED TO TORTURE ITS CLIENTELE?!?!? HOW DOES THIS MAKE FOR A SATISFIED CUSTOMER BASE? SERIOUSLY? More to the point, this is probably the 5th time something like this has happend to me? Why do I keep thinking that the next time will be better?
- Monday, December 17, 2007 at 17:51:31 (EST)
tick tick tick tick.........boom........just another employee on the verge of kickin ass and takin names. beware verizon management, you are in the cross hairs of justice
- Friday, December 14, 2007 at 19:39:53 (EST)
LET THE BODIES HIT THE FLOOR....HAHAHA
- Wednesday, December 12, 2007 at 18:08:55 (EST)
I just received a "Settlement Offer" from a CBCS collection agency out of Columbus OH. This is in regards to Verizon DSL service that I had in NY state for a few months in 2000 - 2001. The service itself was so-so and was cancelled during a trial window. Installation was supposed to have been free, but Verizon was unable to coordinate the credits properly bewteen their DSL and local phone services. I made numerous calls on repeat occasions to Verizon's customer service for both divisions. I was told it would be taken care of , but next month another incorrect bill would show up and I'd repeat the process. After a few go rounds with this, they finally stopped billing for it, and I thought it was finally resolved. Now about 6 years later I get this "settlement offer". What a pathetic excuse for a major company !!!! I have sent CBCS written notification that I don't owe Verizon anything , so they shouldn't be sending me settlement offers; and that I will be more than happy to file a complaint with the state Attorney Gereneral's office if they continue the harassment. URGGGHHH !!!!
- Wednesday, December 12, 2007 at 17:16:38 (EST)
Here is my letter to the only muckety muck I could find. I got these names from porting my home phone number over to Comcast in preparation for a complete Comcast install. The DAY after I put in the request, I received an overnight letter from Verizon with a big red stop sign in the upper right corner of the letterhead begging me to stay. There was a name at the signature line and another one on the return address of the express envelope: December 3, 2007 Andrea L. Custis and/or Douglas N. Smith VC11E205 One Verizon Way Basking Ridge, NJ 07920 Dear Ms. Custis and/or Mr. Smith, I will shortly be getting rid of everything Verizon in my home. I am gladly running back to Comcast. I switched to save money and try Verizon’s services. Sometimes you do get what you pay for. The money I would have saved staying with Verizon pales in comparison to the level of service I received with Comcast. I have had a list of questions and grievances that I never had the chance to discuss with Verizon. Now I never will and no longer care. My time is valuable and I will not spend another moment attempting to navigate Verizon’s horrendous phone system; which quite frankly, says a lot about a company whose primary business is phone service! Right now I resent the time it’s taking me to document my experience. I can’t wait to be rid of Verizon completely. Below you will find a detailed timeline of my experience which is why I’m going back to Comcast. Then I will list my grievances. Sometime between November 12 and 16 (I don’t have the date or time since I didn’t think I’d need it again) I was solicited by Verizon to switch my home telephone over to them from Vonage. The woman I spoke to convinced me saying that my bill would only rise one dollar a month. All of a sudden sometime between Monday, November 19th and Wednesday the 22nd my home phone stopped ringing. I called from my cellphone to test it and the number simply rang and rang off into oblivion. Verizon had ported over the number from Vonage. I called Verizon and was not able to get anyone on the phone. A tech showed up to turn on my phone service which was apparently scheduled when I was first solicited to sign up for phone service. He told me that he was a copper tech and couldn’t turn on the FIOS phone service. He called dispatch and found out that they made a mistake in sending him. He told me to call Verizon to set up a FIOS appointment. I shouldn’t have had to do this. Verizon should have automatically corrected their mistake and scheduled a FIOS tech appointment. I tried to reach Verizon for the rest of that day, Wednesday the 21st to no avail. I didn’t call on Thursday since it was Thanksgiving. Friday the 23rd is when I started to document my phone calls: Friday, November 23, 2007 @ 10:49 am: Called 888.553.1555. Voicemail hell. The recording told me that FIOS was available in my area (which I already knew and had!) and then spent the next two minutes trying to sell me more services and gave me the website address. I was prompted to enter my information two times. The system looked up my account information two times. I finally got Miss Lawrence on the phone who told me that I was a copper customer. I told her that this was not possible since I had FIOS and I was simply moving my phone number from Vonage. Turns out, the woman who solicited me on the phone as a FIOS representative and convinced me to switch to Verizon, set me up as a copper customer! Miss Lawrence then transferred me right back into the same voicemail mobeus loop. I kept asking for an operator to get out. I reached Miss Collins in the FIOS department who then transferred me to customer service. I was on hold from 11:14 am to 11:58 am. I gave up and hung up. Saturday, November 24th, 2007 @ 1:17 pm: 888.553.1555 1:17 – 1:23 pm on hold. At 1:23pm I got a rep who told me to call the FIOS Fiber Center at 888.244.4440. I called at 1:23 pm and was on hold from 1:23 – 1:25 pm when a recording told me that the FIOS customer line was closed so I called 888.553.1555 to try again. 1:35 – 1:54 pm on hold after recording told me that I would be on hold for 20 minutes. Off hold at 1:54pm and spoke with Tim. He said he’d look into the problem. I was on hold from 1:54 to 2:08 pm. Tim came back and said that an order was created to port my number and they made it a copper order. The tech who came by to install closed the order out and didn’t complete the copper order since I wanted FIOS. As a result my home phone number was in limbo, ringing nowhere! Tim said that copper and FIOS don’t talk to each other, don’t share records, etc. He said the only department that can help is billing since they are the only department that can liaison with both sides of Verizon. He told me to call 800.688.2880 on Monday when they open. Monday, November 26, 2007 @ 10:04 am: 800.688.2880 – Billing 10:07 am, after I punched in my account information, I was disconnected. I redialed. 10:07 – 10:29 I was on hold and then disconnected again. On hold from 10:29 – 10:34. I realized that this was a useless exercise and hung up. I tried a different number: 888.224.4440 and was on hold from 10:34 – 11:00 am. I was disconnected yet again. I called 888.553.1555 and was on hold from 11:21 – 11:26 am and then someone answered who suggested I call 800.281.8584. I was on hold from 11:33 – 11:36 when a recording told me that there were no reps available at this time and disconnected me. I decided to take a chance and call my local office at 908.474.9728. I was on hold from 11:39 am – 12:15 pm and was disconnected again. 12:15 pm I called 908.474.9728 back. I got through to someone named Alexandria. Told her my story and she said that she was getting a supervisor. I was elated. I was on hold from 12:15 – 12:24 and was disconnected. I called back 908.474.9728 and was on hold from 12:24 – 12:42 pm when a Miss Wolburn picked up. I told her I was holding for Alexandria who said she was getting a supervisor. Miss Wolburn sent a message to Alexandria who responded to Miss Wolburn saying, “I don’t deal with internet and cable customers.” She lied saying she was getting me a supervisor and dumped me right back into voicemail, hold hell! I got angry and Miss Wolburn said that she was trying to help me. She told me that my order number was #########. The first date that she could get me an install appointment to turn on the FIOS phone was December 3rd. I told her that this was unacceptable. By that time I will have been without a home phone for two weeks. She lowered her voice and said, “just between you and me, try this number. It’s the Solutions Center. Give them a call this afternoon. 888.660.3666.” I thanked her profusely and hung up. I dialed 888.660.3666 which had a recording that the number was not in service!!!!! Tuesday, November 27, 2007 @ 10:44 am: 800.427.9977 On hold from 10:44 – 10:47 when Mr. Anderson came on the line. Told him my story and he put me on hold. On hold from 10:47 – 10:52 am. I hung up. ENOUGH! The next number I called was Comcast. List of grievances: 1. I have been informed that the emails that I send from my account at Verizon.net are riddled with HTML characters. 2. All Verizon email customers are not receiving my emails when I send from Verizon’s webmail at www.verizon.net. 3. Verizon does not give me the option to automatically send a copy of all outgoing emails to myself. I need this so that whatever I send out when I’m away from my home connection will be sent to my account so that I can keep my outgoing correspondence indefinitely. Verizon deletes my emails way too quickly on their website. Comcast provides this service. 4. Email drafts: Keeps creating new copy of draft every time I update it which fills up the drafts folder with unnecessary emails. It should overwrite any changes so that there is only one copy of each draft, not 25 of the same email. 5. TV: The guide is horrible! Looks like an archaic DOS screen. I’ve been a customer for four months constantly being promised it will be updated and streamlined. 6. Can’t check On Demand schedule on line. Comcast provides this service. 7. Can never view my billing activity online! System always down. Plus the billing site is convoluted and impossible to navigate. I will cancel my internet and cable services once Comcast reinstalls my service with them. I hate the fact that it will probably take me at least two hours via phone to do this. Also, I swear to God I better not get a bill for the telephone service. Sincerely, My Name Account # ########## Updates: Comcast installed, trying to cancel Verizon services: 12/11/07 4:12pm called 888.553.1555. On hold from 4:12 – 4:25 pm. Mrs. Pantin transferred me somewhere. On hold from 4:25 - 4:26 pm and I was disconnected. Called 800.427.9977 at 4:33 pm. On hold from 4:33 - 4:38 pm when Mr. Fazal picked up and transferred me to a FIOS rep. On hold from 4:38 – 4:52 pm when Mr. Fazal came back and said that a FIOS rep would be with me in a few more minutes. I said that I had to leave work so he gave me the FIOS number 800.688.2880 to call when I got home. I hung up and left to go home. Called 800.688.2880 at 6:34 pm and the department to cancel was closed. 12/12/07 12:23 pm called 800.688.2880. On hold from 12:23 – 12:28 pm. Ms. Drawn picked up and said that I had not called a FIOS number. I repeated the number and she said that yes in fact, that was a FIOS number but that she was not a FIOS rep. I said that that’s the number I had called! She said she was transferring me to FIOS. On hold from 12:28 – 12:31 pm. I was then told I was being transferred to “Disconnection Services.” Told them one of the three account numbers that had been assigned to me, system not recognizing. On hold from 12:31 – 12:34 pm when Miss Howard (did not need FIOS account number) and told me that I need to be transferred to the “FIOS Cancellation” department. On hold from 12:34 – 12:36. 12:36 pm Miss Bogin needed my account number and scheduled a pickup date for the equipment.
- Wednesday, December 12, 2007 at 15:00:45 (EST)
OR YOU CAN CALL THE PUC, THE LOCAL NEWSPAPERS.OR CALL ON THE PEOPLE WHO HAVE BEEN SCREWED TO RISE UP AND ABSOLUTELY CRUSH VERIZON...BOOOM, ONCE AAND FOR ALL DO IT IF YOU GOT ANY BALLS
- Tuesday, December 11, 2007 at 23:42:37 (EST)
I had DSL (Damn Slow Line) which was under a one-year contract (Any time I tested my line speed online, however, it barely toppped 56K. So much for "high speed"). 8 months into my contract, I moved. Two VZ reps I spoke to said they don't offer DSL at my new address, so I didn't have to pay any termination fee to end my contract, but I had to call back on the day I wanted to cancel my service. I did that, and got routed to Michelle Decker, manager in cancellations or something special like that. Decker contradicted what other reps told me-- she said I had to pay the 79$ fee no matter what. I argued with her and finally told her 1. NOT TO CANCEL MY SERVICE and 2. MAIL ME MY CONTRACT. Naturally! She cancelled my DSL service and did not mail me the contract. VZ had a record of the call and they subsequently acknowledged that she agreed to both those statements, but *because I hung up the call, and she didn't verify my address, nothing was binding.* OMFG. She never asked for my address! AND MY ADDRESS WAS ON RECORD, WASN'T IT? They'd been mailing me bills for eight months, right???????????????????????????????????????????????????????? When I finally got my bill for the termination fee, it had a different account number on it than the one I'd had during the time I actually had "service" from VZ. How can they just make up an account number and collect on it? The only reason I paid the termination fee at all was so that my credit wouldn't get jacked. I hate Verizon so much. There does not exist within the English language a way to express how much I hate them. All I can do is file a complaint with my state attorney general and hope VZ is forced to refund my money. OMFGWTFBBQ. -p.
- Tuesday, December 11, 2007 at 20:47:07 (EST)
i can relate to same exact problem, if you would like to chT ABOUT THIS, EMAIL ME AT NHRASPEED1@YAHOO.COM
- Tuesday, December 11, 2007 at 03:25:41 (EST)
18 year employee, I was fired for taking too many sick days due to a depression/anxiety issue I was dealing with through Drs shrinks, psychotherapy. I played by the rules, but couldn't get the paperwork right for legitimizing my absence, which was exacerbated by management hasseling me evertime I was "welcomed" back to work. I started out as one of the 1st male operators and have customer commendations for going above and beyond the call of duty. I trasnferred arount Ny State even working in Vermonts customer service center. I had a great working knowledge of the ins and the outs of the company.
- Monday, December 10, 2007 at 10:28:13 (EST)
This story goes back more than a year, to October '06 when we switched from modem to Verizon Wireless DSL so we could have "high speed" internet. The week after the service was installed, we kept having problems with the modem going down. It would happen sometimes 30 or 40 times a day; then it might not happen for a week. And, of course, every time you call, what do they tell you? Turn off the modem and reboot your computer. Do you know what it's like when you work from home to have to reboot your computer 30 or 40 times a day! (No, I am NOT exaggerating!) Since signing up for this pitiful service, we have been through three modems (two supplied by Verizon, one I purchased myself in frustration), had technicians out to the house three times--one of whom just smiled and said, "Sorry, everything looks fine." Another who said, "the signal seems a little weak this far from the control center, call and them them to slow down your connection." Which I did; so now I have not-so-fast Internet speeds and STILL the connection is totally totally undependable. I think I've called their stinking 800 number over 100 times in the past year; and, of course, that infuriating bitch of an automated operator is enough--even if you weren't pissed when you called--to have you in a blind rage by the time you're done with her--she is definitely "Miss Verizon"--personifies the company and their customer-be-dammed attitude perfectly. Verizon is the most totally incompent company (after Comcast) in the entire history of american business. As soon as my contract period is up with these buffons, I'm going back to my old slow but totally dependable 56k modem.
- Wednesday, December 05, 2007 at 20:15:33 (EST)
Starting yesterday at 12:30 PM PST I called & texted my husband and received no response. After work, I had to go to school and still unable to reach my husband. I finally heard from him, 7 hours later! Around that same time he started having problems with his phone, he tried to call me several times & every time it would read, “FAILED CALL! TRY AGAIN!” He had full service!! When I got home, I called Tech Support & the Rep that helped me was very helpful. I advised her that my husband’s phone is used for his business so he needed a phone in order for his clients to get a hold of him. I suggested about switching it out for a brand new one and she agreed, since she was unable to troubleshoot the problem on her end. When I get the store, I advise the Rep what has been going on & I want to replace the phone for a new one. She picks up the store phone & calls the cell that is not working. The call goes through & she says, “There is nothing I can do.” It will take up to two business days to get a replacement & no one has one in town. Did not even bother to call other stores or look at her computer! This is the second time I have gone to this store and the employees are no help. They treat you as if you are stupid and do not know how to use your own phone. This morning I texted my husband, he received my text & he replied to me & I did not get the text back! I was finally able to get a hold of him through my work phone & he told me that he is going to break his phone, take it back to Verizon and demand a new phone. That is why we pay insurance. To make things better, the Manufacturer’s Warranty expires tomorrow!! Not only is it his phone, but mine as well. We have had nothing but problems with the service, dropped calls and not being able to receive text messages. We are paying too much for something that does not work!
- Tuesday, December 04, 2007 at 10:53:55 (EST)
On November 21st, my internet DSL went down. I have had Verizon DSL for at least two years and never had a problem. On November 24th, I called tech support. Tech support asked me if I had a phone line. I said, no, I did not have a phone line however; I had not had a phone line for 4 weeks prior to this problem. Tech support told me that I had to have a phone line for my DSL to work. I once again explained that for 4 weeks, I did not have a phone line and I did have DSL so I didn’t think that was the problem. They assured me that once I had a phone line, my DSL would work. On November 29th, I spent four hours getting my phone line reconnected. I talked to 14 people at Verizon and was transferred from person to person 18 times. Four hours later, the operator assured me that by 6PM, my phone line and my internet would be working. At 6:30PM, my phone line was working but my internet was not. I once again called Tech support. After talking to 6 more people, I was told that someone would come out on Friday to fix my DSL. I spent all day on Friday waiting for someone to come out to fix my DSL. No one showed up. I called support again and was first told that I needed to reconnect my DSL. I asked why no one told me this on Thursday. I was then transferred to the person I needed to reconnect my phone line. I was transferred at 7:34 and I got a message that said ‘please hold. This office closes at 8pm. If you don’t talk to someone by 8pm, call back on Monday.’ I waited on the phone until 8pm. At 8:03, someone picked up my line, asked me for my phone number and then promptly hung up on me. I called tech support again and was told that there was no need to reconnect my DSL line, it was already connected. I was told that the person who filled out my ticket on Thursday night did not fill it out correctly and that someone will come out to me on Monday to fix my DSL. It is now ten days later and I still do not have DSL. Even more frustrating is that in the last three days, I have spent over 20 hours on the phone with Verizon and have spoke with at least 32 people. I am still paying for my DSL even though I have no internet access. As a freelancer, I rely on the internet for work. I have lost much money in the last ten days not only not being able to be online but also spending so many hours on the phone with Verizon.
- Saturday, December 01, 2007 at 22:08:48 (EST)
verizon is scum, do all you can to hold these scum responsible for their crimes against humanity. sooner or later they will be judged for their ills.......boom
- Friday, November 30, 2007 at 20:17:14 (EST)
I work for this lousy company. Morale is horrible because the company does not care about the employees. There is no respect, value, care, or common courtesies that are supposed to be bestowed onto the workforce. We have been through 6 waves of layoffs and countless offshoring episodes that have piled work on employees in extremely unfair amounts. It is common for employees to work 60+ hour weeks with no overtime or comptime. More services are being offerred, and instead of arranging for more labor to cover it, they layoff! Or offshore which involves training and transfer. There are constant re-orgs as they relentlessly cut budgets, and this adds to the workload as we transfer knowledge of our existing responsibilities to the new group and take on the new ones. Getting work supplies requires special ordering, equipment is hard to come by, the offices are old and delapidated, they removed the plants to avoid plant service, and removed the bulbs from the vending machines to save electricity. They discontinued the employee association. There is no prestige at all as part of this company. It's awful, it's run by foreigners, and it's a labor camp. Horrible shame..
- Thursday, November 29, 2007 at 16:48:00 (EST)
I want to post this because I consider that Verizon has engaged in fraud, false advertising, misrepresentation. In a classic case of bite and switch, Verizon has charged amounts that were not stated in the contract that I had signed. Therefore, I would like to warn others about it before they fall for the same scam, and I also will like to know if anybody else has suffered the same treatment from Verizon. About a month ago I decided to change cell telephone services and joined on line one of Verizon packages. This package included the cell phone services and unlimited long distance on my landline for a low monthly charge. The deal sounded good so I signed and joined the plan. The contract states that Verizon will change any other long distance carriers I might had to Verizon long distance including international calls. Acceris the long distance carrier being replaced is a lot less expensive on international calls. Verizon charges for those calls average $1.65 a minute compared to $0.07 to $0.10 for Acceris. However, I figured that the deal was still good as we make about one international call every two month, but spend over $50.00 on local long distance monthly. The second day after joining Verizon package we made two international calls and to our surprise were charged $4.80 per minute for a total of $427.00. The same call would have cost $10.00 with my previous carrier. After the usual run around calling Verizon, I was informed that in order to have lower rates I should have had to join a Verizon International plan which offers the better rates. The contract does not state whatsoever this fact, or that otherwise I will be hit with a $4.80 a minute charge, and it is nowhere else in their site. The lower rates should have been either part of the plan or it should have been stated clearly in the contract. In summary, they are refusing to lower the charge and I refuse to let a corporate giant steal money from me under the extortion that my credit standing will be affected. Verizon extremely questionable practice could cost me, other unaware retirees, and the general public considerable amounts of money and destroy a perfect credit rating.
- Thursday, November 29, 2007 at 14:44:55 (EST)
Executive Relations Verizon Wireless PO Box 553 Warrendale, PA 15086 To Whom It May Concern: This letter is to complain about service I received today from a Verizon Wireless customer service representative at a local retail store in Omaha, Nebraska. I am unable to recall the associates name; however the store is located at 7215 Dodge Street, in Omaha, Nebraska. I went into the store today around noon, it was not overly busy, but I used the in-store kiosk to register. The kiosk asked for my intentions, and I noted that I planned to add service and buy/upgrade to new phones. While signing up one of the reps at the main desk told me they would be right with me. Within 2 minutes, a young lady called my name and asked what she could do to help. I told her that I was interested in adding a new line to my service for my teenage son, possibly upgrading my phone, and considering the same for my wife’s phone. Before I was able to completely state my intentions, I was interrupted and told that she was unable to help me due to my account being Past Due. I informed her that this must be a mistake, that I had made my monthly payment and that her information was not accurate. She then stated, in a very loud an embarrassing tone that there was nothing she could do until the Past Due amount was paid. At this point, I notified her that I had recently made the payment, in the Full Amount due of roughly $158. This did not deter her, and again in a tone that was unnecessarily aggressive and loud told me that there was an unpaid balance of $58 that was past due. At this point, one of her colleagues interceded, noticed something on the account screen and offered to help me if I was willing to wait for a few minutes. By the time this offer was made, I was no longer interested in extending my service, buying phones or giving Verizon ONE RED cent more than the bare minimum required. The original rep then made a comment about the system not being updated until the next billing cycle, and so my account would remain in this status until November 7, 2007. I declined to carry on any further discussion in the store and left. I called the store when I returned to my office to find out how to deal with this situation and spoke with a manager named Brent. Brent on several occasions apologized and tried to help identify the rep for a coaching opportunity and told me that dead-beats are a big problem. While I understand that, I do not happen to be a dead-beat. He then shared a story about getting out of his $110,000 H1 vehicle and having a similar experience at Best Buy, and now he will never shop there again, showing empathy, but not offering a resolution to my situation. I expected a much higher level of service from your company and your representatives, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am planning to cancel my Verizon Services as soon as I find a replacement, and I expect that you will waive any and all cancellation penalties, which I understand to be $170 per phone, as the result of the mistreatment I received. In addition, I will be canceling the Verizon Service that I chose as my corporate account, and moving that to another provider. I will be informing my friends and family about this experience. I had every intention of buying one of those fancy new phones (the iPhone competitor) as soon as they came out, but unless something dramatic happens, that will not occur. My average monthly spend with Verizon is probably $200+, counting the work phone. I would think your representatives would value the customers more than this one did.
- Monday, November 26, 2007 at 12:09:26 (EST)
This morning I woke up and saw a Verizon truck sitting in front of our house. I didn't know what was happening, until my mom came to our house saying she tried to call us several times. I then proceed to pick up the phone, and there is no dial tone. My mother then goes back to her house and tries to get ahold of Verizon several times, they told her that there is nothing they can do, and they had no one scheduled out our way to work that day. The woman then told us they couldn't send anyone out since it is their "holiday". We have payed all of our bills and paid them on time, we have been loyal Verizon customers for a very long time, and this is how we are treated. Our service lately has also been very horrible, most of the time we get a static tone instead of a dial tone, and we can't call out and no one can call us. This is very pathetic, and very hurtful, since we did absolutely NOTHING to deserve this. I'm doing everything in my power to solve this problem. I hope Verizon goes straight to HELL where they belong.
- Wednesday, November 21, 2007 at 18:50:45 (EST)
VERIZON MANAGAEMENT MUST PAY FOR THEIR SINS...NOGHTY NIGHT MOTHER FUCKERS
- Monday, November 19, 2007 at 20:56:22 (EST)
verizon is scum, plain and simple......time to take action
- Monday, November 19, 2007 at 05:02:52 (EST)
Not for nothing, and I hate to link to another site but...this pretty much says all you need to know about Verizon. http://gizmodo.com/gadgets/cellphones/amusing-but-sad-video-shows-verizon-reps-misquoting-rates-93-percent-of-the-time-323827.php?autoplay=true
- Friday, November 16, 2007 at 16:54:52 (EST)
the writings on the wall, upper new england states being sold to fairpoint communications. verizons plan is to illiminate land lind business totally in the next few years.they dont want to pay union members anymore,they just want ununionized people in the wireless division. as an employee just do as little asyou can and make as much money as you can because this company is run by unethical,immoral and illegal management. as a customer,get rid of verizon services or if you have problems with service issues make sure a technician comes out to fix it. when you call in let the rep know that you do not want a front end close out. also call every 2 hours until line is fixed, squeaky oil gets the wheel.can also call the fcc, the puc and local news channels to give them as much bad press as possible. dsl is known to technicians as ds hell because of the problems that occurr consistently. reps having to meet quotas,technicians having to rush through jobs, which has killed at least 4 techs over the past 18 months. this company is losing lines to competing companies like comcast and cox and they cant stop the bleeding because of the management based customer service which is horrendous.it started with outsourcing jobs to india and once it begins,it only gets wworse.......verizon does suck huge monkey dick and so do the managers who are nothing but corporate puppets who do whatever they are told. absolutely no testicular fortitude. bye verizon, fios sucks,dsl sucks, u have nothing left and soon you will be no more
- Friday, November 09, 2007 at 05:40:52 (EST)
Verizon is increasingly replacing longtime company people, management, many of whom worked their way up from "real" jobs, with spreadsheet jockeys who haven't a clue about how the business of making dialtone actually works. "Customer service" is not the priority, I can tell you that, as a longtime employee. It's "what cock-eyed foolishness can I dream up and dictate, that will make MY numbers look good to my boss, thereby increasing my bonus?" Case in point...we have to call for every single instance of overtime we'd like to work. That is, we have volunteered to work, because a trouble is going to extend past the end of our shift, or one comes in too late. Ok, fine. Don't trust us to make a decision on our own. But when I have identified the trouble, know what I need to do to fix it in five minutes' time, but it's right at the end of the day and will run into maybe fifteen minutes' overtime, and I have to request permission to stay fifteen minutes longer so I can restore the customer's service. Fine, but then will be told "no" because there's someone working a later shift who can come do it instead, when she gets around to it. Which could be several hours later. All just to "save" paying fifteen minutes overtime. The customer has to wait much longer, when I would've gladly fixed their line then and there. It has been suggested by management that in those situations, I work without being paid and do it without putting this on my timesheet! Because, oh, "customer service blah-blah" and "work as a team blah-blah" and so on...well, if I am caught in traffic and am two minutes later, I get written up for that. Because "that's Company time!" Well, my time is just as valuable to me. And I would have no problem at all "being flexible" and simply doing the work "off the clock" by a minute or so, if they were "flexible" as well, and didn't stick me for the minute up front if I were to walk in sixty seconds past the hour! Funny how it's a dire sin to be two minutes late, but it's ok to expect me to "give" the company a couple minutes of "my" time. They need to learn, it is a two way street. You make the rules, we have to play by them. So you can't have it both ways. Write me up for two minutes' lateness one day, then the next time you want ME to "let something slide" off my time, you can bet I'm not going to go along with it.
- Tuesday, November 06, 2007 at 23:54:16 (EST)
well unfortunately another verizon worker was killed on the job in october. this brings the total to around 8 workers killed while working for verizon. the company rushes you every chance they get and this is what happens. what a shame.
- Friday, November 02, 2007 at 07:47:32 (EDT)
well nothing new here. verizon is known to be dishonest. they have been fined many times. also,as an employee, they dont care about you wheteher your management or union. they care about the bottom line...money. the sad part is these uneducated managers think they are so smart but when they become expendable, the company wont help them. this company will recieve a wake up call very soon and business will fail even more. land line business has 5 years maybe before itssold off just like the upper northeast states.
- Thursday, November 01, 2007 at 04:28:08 (EDT)
well nothing new here. verizon is known to be dishonest. they have been fined many times. also,as an employee, they dont care about you wheteher your management or union. they care about the bottom line...money. the sad part is these uneducated managers think they are so smart but when they become expendable, the company wont help them. this company will recieve a wake up call very soon and business will fail even more. land line business has 5 years maybe before itssold off just like the upper northeast states.
- Thursday, November 01, 2007 at 04:27:56 (EDT)
hundreds of verizon employees on stress leave, only a matter of time before one explodes......boom
- Wednesday, October 31, 2007 at 23:21:15 (EDT)
verizon is known for fees,late fees and overcharging. look at all bills closely. they also have a practice of cancelling trouble tickets for repair work . ask a verizon rep. about the process of scrubbing jobs. ivan seidenberg gets millions of dollars plus perks while the customers and employees suffer. the only way to send a message is to go to someone else and most rhode islanders agree because the land line business is shrinking gradually. if you are an employee who was mistreated i would love to see comments here. this company needs to be stopped and held accountable for their crimes. call the fcc, puc and any other person who could help you.verizon is in a free fall, the writings on the wall. fios was stopped in mass before completion because the company realizes that they have got into the cable market too late and the bad relationship they have with customers is deteriorating fast. hurt verizon in the most important spot, the pocket book. die verizon scum.
- Tuesday, October 30, 2007 at 03:58:43 (EDT)
I sent my payment (due 21 October) on 17 October to Verizon Wireless. They waited until 24 October to cash my check and have just charged me a late fee. There is no way it took four days to get to a Texas office. Has anybody else noticed them doing this? They also have a notice that they will report late payments to credit companies. I was considering switching to Verizon for my wireless as well (I have DSL, phone and satellite with them). After this experience as well as truly exorbitant charges for an overseas call (I will never use them again when I can call with a card for one third of the price), I will be doing all I can to ditch them as soon as possible after my contract is up. Don't trust them! Wish I had found this site earlier!
- Monday, October 29, 2007 at 21:31:20 (EDT)
local 2323 in rhode island is corrupt from top to bottom. william mcgowen is the business manager and he could care less about the employees. what a shame. keep payin dues union idiots
- Monday, October 29, 2007 at 18:23:37 (EDT)
as an employee i can vouch for unfair firings. i was out on stress and i was fmla approved and one day i went to d and d for a coffee and security followed me and filmed me. i then was notified that i was terminated because i left the house. unreal,all i did was go out for a coffee and they canned me. its been over a year fighting this and they are literally bankrupting me. the process takes so long and is in the companies favor. they can hold out until you go broke then they offer you a small amount of money to leave. and if you win the grievance,they say ok come back but never get in any trouble or have to be accountable for their wrong actions. if an employee is not liked or makes his or her voice heard, the company then targets you and looks for a reason to terminate you. the company is unethical,immoral and do things which i believe is criminal. if you are an employee or a customer,the company does not care about you. sad sad company and i feel that the post about losing the land line business is right on. what a shame this company is.
- Monday, October 29, 2007 at 10:18:17 (EDT)
WOW, I haven;t looked at this in a long time. I am a Verizon employee, please do not shoot me! I am ashamed that many of these issues are not resolved
- Monday, October 29, 2007 at 08:31:07 (EDT)
5 years only in long distance? that doesn't make sense why would they only be in long distance? they're gonna sell theback bone of their company off to someone else? as for the contract up in 08, i'm part of cwa, i have little faith in them that they can negotiate something good, i wouldn't be suprise for a extension, wouldn't mind it. but as far as a strike, i could either see a long one happening or a short one, i can't see verizon being that dumb to let reps not be in work, when billions of sales are at stake with fios, they don't want customers going to cable for that, but than again, i know they have been out selling lines, calls are going to india and outsides countries, somedays it is very very slow b/c vendors get our calls. sales perqs used to be unbelivable, 3500+ a month insales, some use to bring in 100,000+ a year in. Now your lucky if you get 70k still ok. people are getting fired and suspended like crazy reps, that brought millions in, they just don'tcare. it's all about their bonuses. i've mad a mistake by questioning them to their face when the big top managers came in, they since than have listened to almost everyone of my calls and asked me why my sales are not as strong as last years (give me calls and stop givin them to vendors and than you'll get more sales idiots) i could care less, i'm young so they don't intemidate me, i do my jobs well, i don't lie to customers, so if they fire me bc i voice my open screw them i'll go the cbalevision or comcast and get hired, my sales are in the top 10 % of the state. it's all about their bonuses thats all they care about. it's ashame the company is going thru this, i think verizon is a wonderful company, but the current status is why it's like this, and i'm not just talking about customers being mad b/c their bill is high or the tech didn't show, it's not about that, inside stuff. it's ashame a good company like verizon is corrupt now with the managers. The company will always have some corruption what company doesn't but it's way way outta hand.
- Sunday, October 28, 2007 at 19:00:58 (EDT)
yes yes yes......as a technician for the land line part of verizon i can say that all that is here is correct. verizon does not care about fixing anything, yet they get baffled when they lose sales. most of the managers are only interested in their bonus at the end of the year which is based on number of jobs completed, repeats,etc. we are told that you have two hours to complete a job, after 2 hours you are to call your boss and get permission to finish the job.......is that not poor business practices? i can list off at least ten people who have been unjustly suspended,fired,or given warnings. the company is unethical at best and on the border of doing things illegally. the company is crumbling from within and when the contract comes up in august 2008, there will be a long strike. within five years ,verizon will only be in long distance, the writings on the wall. they have already sold off their landlind business in the three upper n.e. states. new hampshire,vermont and maine and only A matter of time before the rest is sold off. and as usual, the upper bosses of the company rake in huge money and perks while the corruptness and unfairness continues. this company needs a wake up call and very soon they will get it as they are losing customers by the droves.if any employees are reading this and have been unfairly treated, i would like to hear from you here and then we can exchange numbers and chat, thank you all for reading and thanks to the creator of this site.
- Sunday, October 28, 2007 at 09:09:53 (EDT)
you think verizon is awful? just a few customer conversations.... "ok and how may i help you today" ya my mom's moving ina nursing home i need you to get her services "ok no problem i'll be glad to help you, so what's gonna be the address?" sunvalley retirment community "ok actually i need the physical location if you could please" i just told you sunvalley retirement community "oh i'm sorry m'am i can't look it up unless i have phone number at the location of the actually house number and street name and city" YOUR THE PHONE COMPANY I GAVE YOU ALL YOU NEED PUT IT IN YOUR SYSTEM AND IT'LL COME UP IT'S NOT THAT HARD, I'VE BEEN ON THE PHONE ALL MORNING WITH YOU PEOPLE "ok whats thebilling address of this location?" it's being sent to my house at... "ok so if i were to write a letter to the main office of this retirement community what would that address be? "WHY WOULD YOU WRITE A LETTER I JUST NEED SERVIES!!" well i'm trying to get the address and your not telling me" YOU KNOW WHAT FORGET IT ILL JUST CALLCOMCAST UP" "how may i help you today" ya theres a charge in my bill for 2 dollars what is this? "ok let me see, ok it looks like thats your basic long distance charge" i never requested that ever how long have i been paying that "well looks like about 7 months" ok well credit me that amount right now or i leave your company right now and i write a letter to the newspaper b/c you people have scammed me and i am not standing for it, i have a very very close friend with the NY times, and i can have an article printed on the scam your pulling on customers. "ok i can credit you 1 month this month 2 dollars the rest i can't its your responsibilty as a customer to look over your bills" HOW COULD I SEE IT? "its been on yourbill everymonth" NO it wasn't!! "sir yes it was on your bill everymonth" fuck your company and fuck you i'm tired of this shit with you people give me my money back or i'm report yous. "ok sir first off, i'm gonna resend all your past 7 bills, look them over if you can see onthere where there isn't a charge for 2 dollars, write a letter to you supposed friend in the ny times, and second off, please autograph your article if it actually gets in the ny times and send it to me so i can frame it" (funny thing is i woulda gave these a hole 30 dollar credit but his i will report you attitude got him shit) so many more idiotic customers but i can't waste more space
- Sunday, October 28, 2007 at 00:44:20 (EDT)
i'll tell you what sucks about this company i work for them so i know. i work for the landline dept sales, not vzw. the managers are the worst, the are incredible moronic, i'm not just saying that bc their my bosses. i'm sure i'd dislike them no matter what, but they can't figure out simple things, for instance they went around in a frenzy one month b/c dsl sales didn't stick (basically meaning if 10 people buy dsl, and 7 cancel the next month only 3 of them stick) well the morons can't figure out that some reps send out dsl without the customer request or permission, so what happens to these reps? they get rewarded, not punished. There are many other issues too but that'll take too long, another problem is customers, fcc charges...you hate them? that's life, get over it. don't call up complaining about them. And please don't go to cable for your phone, b/c 80% of the customers that go to them for the phone come right back in 3 months or less
- Sunday, October 28, 2007 at 00:26:07 (EDT)
Verizon can not or will not service what they sell. Their equipment is outdated. The phone lines rotten and coroded. They cannot provide a clear signal. After 40 years as coustmer I believe the above is true.
- Saturday, October 27, 2007 at 14:12:05 (EDT)
Below is a copy of an email I sent to the Peoria,IL newspaper, most people in my address book and the small local paper I frequently write for. The editor there suggested I write a column on my recent experience with Verizon, and my attempts to Rage Against the Machine. The email was entitled "My Verizon Nightmare." After I sent it out, I had a voicemail from the verizon local manager saying he would be out tonight or first thing tomorrow morning. We'll see. Starting early last week, I informed the great folks at Verizon that I was hearing a loud buzzing noise on my line, which was also audible to those with whom I was engaged in phone conversation. I explained this was a problem since I live in a remote rural location without cell phone communications. I rely on my phone line not only for business purposes (I'm a free lance writer and reporter) but also for the safety of myself and my family if, God forbid I would have to contact the police, 911 or the fire department in the event of an emergency. Over the past week, the problem has gotten worse in that I am now often not able to dial out because I hear other people's conversations when I pick up the phone. When I am on the phone, as I was today with a business colleague, sometimes I will start hearing other people's conversations, or attempts to dial their phone or log on to their computer via a dial-up connection. Obviously, this noise disrupts my conversation and effectively ends my phone call. What has been Verizon's response to my unfortunate predicament? In one word, nothing. They are unmoved by my concern's for my family's safety. When I initially called them last week, they said they would be out by 7:30 the following night. Although I needed to go grocery shopping, I sat home all day and waited for them. The appointed time came and went. No one called and no one came over. When I called them, they said I was in fact scheduled for 8 days later. When I asked them why they lied to me, they said they'd be there as soon as they could. When I asked what that meant and could I have a specific appointment time, they got snippy and said they's be there "by the 30th," over a week later. I hung up. Today I called again and talked to Kathy in customer service. She said they already had a report online and could I add anything to it. I asked for her last name as I would be writing an editorial on my Verizon experience for the paper(s) I write for. No dice. I asked for her supervisor's name and number. No dice. She was adamant that she did not have access to the schedule of the people who would service my phone. Apparently, they are accountable to no one. When I asked who did have access to that information, she had no answer. When I asked who handled media inquiries, I was transferred to an affable young man named Andrew, who apparently had to access several computer screens trying to find the name and number of a media representative. Here as best as I can recall is a snippet of my conversation with Andrew: Andrew: Hi ma'am. Kathy: Hi Andrew. Do you handle media inquiries? Andrew: No, hang on, I'll get you a number. (long pause) Kathy: No number yet? Verizon must really not like talking to the media. Andrew: That's not it. It's here somewhere. I have to go from screen to screen. (long pause) Andrew: So, how's the weather where you are? Kathy: Cold. Clear and cold. (long pause) Still no number? Andrew: It's hard to find out about anything, to tell the truth. (long pause) Can I call you back? Kathy: Well, I don't know if you'll be able to call back or not Andrew, what with my phone problems. Andrew: I'll call you back. From the above encounters, I deduce the following: Verizon doesn't care about it's customers. They have me right where they want me as there is no other source of phone service where I live. I cannot get Vonage (internet phone) I learned this week since cable television is not available in my area and Vonage does not operate with a satellite television system. They have me over a barrel and they know it. Customer service is populated by people who appear not to have access to basic information needed by customers, such as what time they can expect to get service. These people are either buffoons - highly trained to frustrate customers, but not help them, or they are not given the proper tools and information to do their jobs effectively. Some of the buffoons are amiable and some are not. Verizon does not like to talk to the media. I will tell this story to as many people as I can.
- Thursday, October 25, 2007 at 19:13:35 (EDT)
I hate to sound uncaring but to all you verizon wireless employees...........if you don't unionize then you get what you get end of story
- Wednesday, October 24, 2007 at 23:32:07 (EDT)
Not to turn this into a blog, and I'm sure verizon sucks (I have my own reasons for disliking them), but did it ever occur to you that you were terminated due to your inability to write a coherent sentence that even comes close to passing for English? I mean, yeah spelling mistakes I get...but come on, try and get some English lessons...THEN tell me that your issue is being wrongly terminated. re: - Tuesday, October 23, 2007 at 14:53:03 (EDT) -------------------------------------------------------------------------------- Used to work for VZW as well, believe me is a nightmare to see how they treat their employees just as bad they treat customers. They monitored phone calls for quality asurance, but that is only to qualify us and let us know how bad or good we are selling customers products, and every month we have this list coming out and depending of you're numbers you can get a better schedule every 6 months, and yeah all what they care is aout sale and psuh people to buy. recently I just got "terminated" as they call it, for some paper work I need to get in order to go back, they are just making excuses, I never felt so humiliated and victimized of discrimination on my life, I call HR since 3 weeks ago no one calls me back or nothing, that is really rude, this company is always talking about "You're problem becomes Our problem" yeah right...I don't believe in this company anymore and I'm glad Im not working for them bunch of liars.
- Tuesday, October 23, 2007 at 17:57:53 (EDT)
I was called on a Monday from Verizon to purchase a DSL hookup. I did not want this, and told the telemarketer no. Of course, on Wednesday, a package arrived, containing my new DSL equipment. I called that Wednesday, and was put on hold for 20 minutes, and of course by this time it was after the 6PM closure time for the company. So, I had to call them at 8AM the next morning. After 30 minutes, I finally spoke to a human, and explained that I wanted to send back the package that I did not order, and was told that I had 30 days to do so without charges. Ok, fine, they e-mailed me the UPS sticker so that I could send beck the package at their expense. I also sent an e-mail to the company telling them of this story, and requesting that Verizon remove my name from their calling list. I then received a very nice letter from the company, saying how sorry they were for their mistake and my misery. I thought it was all over. this morning at 8:20, I got a phone call. It was Verizon, asking me if I wanted DSL!!!!!
- Tuesday, October 23, 2007 at 14:53:03 (EDT)
Used to work for VZW as well, believe me is a nightmare to see how they treat their employees just as bad they treat customers. They monitored phone calls for quality asurance, but that is only to qualify us and let us know how bad or good we are selling customers products, and every month we have this list coming out and depending of you're numbers you can get a better schedule every 6 months, and yeah all what they care is aout sale and psuh people to buy. recently I just got "terminated" as they call it, for some paper work I need to get in order to go back, they are just making excuses, I never felt so humiliated and victimized of discrimination on my life, I call HR since 3 weeks ago no one calls me back or nothing, that is really rude, this company is always talking about "You're problem becomes Our problem" yeah right...I don't believe in this company anymore and I'm glad Im not working for them bunch of liars.
- Sunday, October 21, 2007 at 22:09:48 (EDT)
used to work for VZW as well, believe me is a night mirror to see how they treat their employees just as bad they treat customers, recently I just got "terminated" as they call it, for some paper work I need to get in order to go back, they are just making excuses, I never felt so humiliated and victimized of discrimination on my life, I call HR since 3 weeks ago no one calls me back or nothing, that is really rude, this company is always talking about "You're problem becomes Our problem" yeah right...I don't believe in this company anymore and I'm glad Im not working for them bunch of liars.
- Saturday, October 20, 2007 at 16:06:38 (EDT)
I had a tale of woe with verizon wireless customer service with billing issues, but, the trick is - go to the top. Email every verizon and verizon wireless executive. http://consumerist.com/consumer/top/14-verizon-executives-phone-numbers-239216.php If it's the wireless division, don't forget to add the President and CEO. Lowell McAdam, President & CEO Verizon Wireless firstname.lastname@example.org Explain your problem in detail nicely but firmly and ask for a resolution. When I did, 30 minutes after I sent them, I got a call from their Executive Offices. Not only were the billing charges fixed, they gave me one month service for free. Apparently, the guy who fixed my issues was sent my email buy one of the execs with a note "Fix this and fix this now". Boy was I impressed. I am a happy verizon wireless customer again. The alacrity of the response was amazing. Go to the top. Executives HATE to get emails about problems with their departments.
- Friday, October 19, 2007 at 17:05:15 (EDT)
It's been over three months that I've been dealing with Kipany Telesales, the sales arm for Verizon Wireless. I'm trying to activate an "aircard" in my laptop and Verizon is the bundled carrier. Kipany keeps losing the orders, needs a ton of personal information (social, drivers license, address, copy of utility bill, credit check, major credit card) to start a new service (which they keep losing) that you'd think you were either applying for citizenship or that surely your identity will be stolen in no time. Nobody ever calls back. Can't seem to get the order done. Amazing. Verizon? You listening? Why don't you try ordering your own products or services from your telesales folks and see if you're getting that same warm and fuzzy feeling the rest of us get when we get given the 2-hour runaround over and over and over again....
- Wednesday, October 17, 2007 at 09:00:37 (EDT)
verizon management are the most incompetent,lazy,uneducated, no skilled people you will ever encounter. they got convicts running departments, drugs bein done on company property,thefts being made by management and a whole slew of other unethical practices. sooner or later verizon will be gone for good.....then ivan can live off his first communion money .the management team in verizon is the worst set of humanoids you will ever meet. this is why the company is losing thousands of customers. ha ha....by by verizon scum
- Monday, October 15, 2007 at 04:05:24 (EDT)
I have been a Verizon (slave) customer for years. My family have been (in bondage) customers for years before me, as well. My first cell phone was with Verizon. Where shall we start? When I was 19, my Dad and I decided to get Treos (smartphones) when we went into a Verizon (slavemaster) store for our discounted upgrades (otherwise known as "a close to reasonable price"). My father purchased the unlimited data connection for his Treo, since he runs his own business and would use it. I simply got a Treo with a normal voice plan. Directly after leaving the store, we headed out to a car show. While on the way, my father said, "Check movie times on MY [his] phone for tonight." Oh, and the fun starts... HIS phone - you know - the one with the unlimited data plan - wasn't able to access the internet. Guess whose was? You guessed it - MINE! Now, if that was where the story ended, so be it. Mistakes happen - same phones - could happen to anyone. Except the (brainless idiots) customer service reps at Verizon, of course. We called and, sure enough, they had messed up our plans, but "fixed" it. Next month, we added unlimited text & pic messaging to my father's phone and mine. We had fun for a month sending stupid text messages across the room to each other and taking pictures of everything from roadkill to toilets. Then, the bill came... $450. Called (the devil) Verizon. They claimed that we asked for unlimited text & picture on my MOM's phone. [A little info - my Mom, I love her, can't use a mouse on a computer, doesn't know how to send an e-mail, & doesn't understand the speed dial, LET ALONE TEXT & PIC MESSAGING.] Verizon offered to refund HALF the bill. Most of you know how the rest goes...argue, argue, supervisor, argue, higher supervisor, things get "fixed" until next month. Next month... $400 bill. Apparently, MY phone was accessing the internet that it didn't have a plan for (hence HUGE rapes - ahem - rates). Call (the scumsuckers) Verizon, argue, argue, supervisor, argue, higher supervisor, and then found that there's a "slight glitch" in their system with Treos and Pic messaging: when the Treo sends a pic, it "turns the data connection on for just a moment to send the picture...but sometimes it doesn't shut it off." So, basically, the data connection would stay ON in my pocket ALL DAY LONG. Luckily for us, I only sent a few pictures at the end of our billing cycle (the initial fun had worn off by then). So, we decided to put a WEB BLOCK on my Treo and cancel the text and picture messaging for good. If that wasn't enough... My father went to cancel his unlimited data plan about 3 months after we purchased our phones because he just wasn't using it as much as he thought (not to mention the connection rate was about as fast as a dead slug). Guess what? Verizon could "certainly cancel that for him" but he'd have to pay for the remaining discounted amount of his phone ($200) because the discount was only for people who purchased the data plan with the phone FOR THE LIFE OF THE CONTRACT. Ouch. So, he had to pay. [Verizon life lesson - READ THE FINE PRINT WHEN YOU SIGN WITH THE DEVIL!] A couple years later, I moved out on my own. Took my number and got my own (rape in the butt) Verizon contract. First bill? DISCLAIMER: I am not responsible if you have a heart attack. I AM NOT KIDDING YOU, I HAVE THE BILL... $13,710.99 I AM NOT KIDDING YOU. AND I ACTUALLY HAD TO FIGHT THEM TO GET THEM TO REFUND MY MONEY. To this day, they STILL cannot tell me what the charges were for other than "for carry over fees." FOR WHAT? A CAR?! Oh, but the nightmare goes on... I purchased an UNLIMITED data plan. UNLIMITED. Webster's Definition: "lacking any controls, unrestricted, boundless, infinite, not bounded by EXCEPTIONS, undefined." Next bill... $240.74 Apparently, I had used EXTRA data on top of my UNLIMITED data plan. Hmm. And, believe it or not, the (hollow headed) Verizon customer service rep DIDN'T UNDERSTAND THE CONCEPT. "Yes, sir. I see you have an UNLIMITED data plan, but the bill shows that you have extra kilobyte useage." Argue, argue, supervisor, argue, higher supervisor, READ WEBSTER'S DICTIONARY TO HIM, then refund. A year later, canceled the data plan...yeah, we all know where it's going... $2005.90 Apparently, I had used the data feed virtually NON-STOP after CANCELING it. Oh, and this is the best part. Verizon says they can CONFIRM it. How? They have a "data verification department" that confirms I used the data feed. How? Their computers show the times. What sites? They don't know. Guess what? The times they stated, I WAS AT WORK AT A HOSPITAL WHERE THEY WOULD FIRE ME IF I WAS ON IT EVEN AT ALL (CAMERAS CAMERAS). Argue, argue, supervisor, argue, REFUSED TO GIVE ME TO HIGHER SUPERVISOR, and, apparently as a snide joke, they transfered me to the FRAUD department. Called back, transfered to voice mail. Never received return call. Called back, SCREAMED AT THEM ON THEIR VOICEMAIL. No call back. Called back, was basically told I was a liar, except they only have their department-that-says-so as proof and told I HAD TO PAY. Waited a few days, called back and offered to pay the charge for one month of unlimited access to make it all go away and to PUT A WEB BLOCK ON MY PHONE. Told that was fine and the remaining would be refunded within a DAY. Two days later...$2005.90 Called back. "The credit department denied your claim." I demaded they refund my money or I'd file a lawsuit for fraud against them...and added that "I'm sure there are far more people you've done this to than just me. And I'm sure they'd love to get in on it, not to mention every newspaper, TV network and reporter I can contact." After two supervisors, I was told that my original agreement would be honored and a WEB BLOCK would be placed on my phone, as well. Remember the WEB BLOCK, ok? You'll see it again. Next bill, $244 Guess what for? I'll give you ONE GUESS. DATA ACCESS. Argue, argue, supervisor, REFUND but told "VERIZON WILL NOT REFUND ANY MORE MONEY TO YOUR ACCOUNT FROM HERE ON." I told them that if they messed anything up again, they would or face court time. Reply: "YOU WILL RECEIVE NO MORE REFUNDS EVER." Since then, they've messed up charges for my wife's phone, too. But, that's another story and another phone. MY ADVICE: STAY FAR FAR AWAY FROM VERIZON WIRELESS. If you haven't, I'm guessing you're nodding your head, wishing you had, just like me.
- Sunday, October 14, 2007 at 21:45:50 (EDT)
have been a Verizon wireless customer for over 7 years. I went to upgrade my phone after my 2 year contract expired. While I was at the store I got talked into trying the PC broadband card. I took it home and tried it. The card had a $59 monthly rental fee with unlimited use. Good connection. I do have a wireless network at home but thought the idea of having internet connectiivity from my PC anywhere would be cool. I tried the card in Hawaii -- it woked well. I made a trip to Montreal (Canada) and accessed the interenet 3 times a day -- four days. I received a vm to call customer service. On the 4th day my broadband service was dsiconnected. I came to the US and spoke to CS. They indicated that they had disconnected it because they thought my card might have been stolen. A few days I received a bill for $3200. I called Verizon CS - and was told that these were roaming charges - since my plan did not cover Canada and was only good in US., I spoke to CS -- they offered to take half the bill off. I asked for more -- take $2500 off. They said that could only be authorized by a supervisor. If I escalated - the offer to take half the bill off - would be off the table. I took my chances and talked to a supervisor. Was told Verizon cannot take anything off. RIght now - what is my best course of action? I think accessing e-mail a few times day of r 4 days -- should not cost be $3200. I did not download, transfer files - I cannot under stand how all this came to 17m Kb translating to $3200. Help, please Regards Syed 408-655-1096
- Wednesday, October 10, 2007 at 02:15:38 (EDT)
heres a couple of phone numbers to call if verizon gives you the dick in the ass. 1-908-559-3673 daryl douglas, ethics................1-800-997-3287 verizon security, call if u see techs sitting in truck doing nothing. manager macnabb...781-251-4400.......and of course the number for a presidential appeal 1-800-780-0753... can also call the public utilities commish and the fcc. verizon does not care about customers,employees,suppliers. they care aBOUT money and thats it. i cant get a clear phone line but im sure ivan seidenberg still got his 20 million last year. everybody must speak up and barrage these numbers with caLLS and if you have a phone problem, call every 2 hours until its fixed aND TELL THE REP YOU DONT WANT A FRONT END CLOSEOUT, THIS WILL INSURE A TECH GOING OUT TO HOUSE....I HATE VERIZON, AND IF YOU DO ALSO, JOIN THE CAUSE AND KEEP TELLING HORROR STORIES HERE.
- Saturday, October 06, 2007 at 06:54:10 (EDT)
I was happily whistleing my way through life when I decided to order Verizon DSL at my residence in Emmaus, Pa. All went well and I was a happy surfer, forgetting all the pain that dial-up caused me through my computer literate life. And then it happened......I Moved! I called Verizon to arrange transfer of my DSL service. They approved my new address as being DSL compatible and ready and they would transfer my service. I moved to my new address in Allentown, Pa. I hooked up my DSL equipment and found I could not access the internet. I called Verizon and took a ride on their endless loop till I spoke to a person from Pakistan (maybe India) or somewhere overseas. I was put on hold for at least an hour all total and was told they will resubmit my order and I should wait to hear from Verizon. Nothing happened and I repeated the above scenerio two more times until I finally was told that DSL is not available at my address. I should wait a few months till they install cable in my area. I waited two weeks and decided to put in a new order as a new customer and see what happens. Shortly thereafter I received my new DSL kit and was given an in-service date and was connected to the internet as promised. I have a dry-loop which means I don't have a home phone and they just connected me direct through my telepone outlet. So fine. But now I have not account number and didn't receive a bill. So I couldn't register my DSL account on line. In the third month I notice Verizon deducted $90. from one of my credit cards which I don't remember ever submitting to Verizon and no bill was sent to me. I called Verizon tech support and was given a phone number that is assigned to me as an account number. Great. Now I can go on line and register. So I thought. But on the register form they ask for a three didgit ID number that is associated with your account number and no one at Verizon could tell me that number. So now I still can't register and can't get a bill. I call Verizon again and Sandesh told me he would arrange having a bill sent to me. This was a week ago. Still no bill. I dread calling Verizon again because I may lose my composure if I don't get a satifactory answer. So I am in limbo at this time. I don't want to stop payment on the credit card to get their attention because I don't want my DSL service to be interrupted. I don't think that a customer should have to go through this much pain to purchase a service or product. If it were possible I would sue Verizon for Pain and Suffering. If it started costing them money I bet they would get their act together really fast. Signed, Jerry, A battered and bleeding customer!
- Friday, October 05, 2007 at 18:41:31 (EDT)
I looked at my bill and wondered why the $99 bill for verizon telephone, internet and tv was almost 200 dollars. When I called in the past they explained but made me feel like a moron. I called again and asked the guy to explain to me why my bill was so much higher than originally advertised. I told him, my husband and I have called and always feel stupid afterwards with no answer. I said I think the only solution is for us to switch to another service, because I cannot understand my bill with you. Apparently, there was a "major computer error" and I have been overcharged since May!!! I asked would I have been made aware of this - Oh yes Ma'm. I asked if anyone knew this was going on - like the State. Is there any watchdog over this company. How can one customer take on a Goliath like Verizon? Thank you NC email@example.com
- Thursday, October 04, 2007 at 17:59:24 (EDT)
I posted this at VerizaRape.com, but want to get wider notice in the pathetic chance Verizon gives a shit. I was a Verizon Wireless customer. My contract had expired but I called to verify. The rep confirmed it had and offered to have me speak with another person to see if they could convince me to stay with Verizon. I figured, why not? It wouldn't hurt to hear what they had to say. I was ready to go to Sprint, but was in no hurry and was curious if Verizon could match them. The second rep looked over my bill and said "we could lower your bill here and there" and I said sure - after all I didn't need the data service any more - AS LONG AS I DIDN'T GET A NEW CONTRACT. I was very clear about that: NO NEW CONTRACT. We ended the call with him saying he'd send me an offer via email, and I would use it to decide if I wanted to renew my contract with Verizon. AT NO TIME DID I AGREE TO A NEW CONTRACT. I WAS VERY CLEAR I DID NOT WANT A NEW CONTRACT. I HAD BEEN INTENDING TO SWITCH AT THE TIME OF THE CALL AND NO WAY WOULD HAVE I AGREED TO A NEW CONTRACT. You can guess where this is all going. I finally signed up with Sprint, and cancelled my Verizon account. A week later I got an email from Verizon: a contract cancellation bill for $169. I called Verizon and nearly got into a screaming match with them. Apparently because I had agreed to getting my bill reduced, I had agreed to a new contract! They said that they even sent a letter confirming that. Here's where I feel totally screwed: I DID NOT WANT A NEW CONTRACT. I was completely clear about this. No matter what letter was sent to me (which I never read, since I KNEW I hadn't agreed to a new contract), what I "implicitly" agreed to by accepting a lower cost - NONE of that matters at all because I DID NOT AGREE TO A NEW CONTRACT. To simply sign me up for a couple more years WITHOUT MY EXPLICIT PERMISSION is completely wrong. Having the rep tell me that I HAD agreed to a contract when there is absolutely no uncertainty I DID NOT is utterly insulting. She even told me that I "must have agreed to a new contract" because I ended up with one. The bill went through before I could decide what to do. I'm sure Verizon doesn't give a shit since they got theirs, the rep who signed me up got his commission for screwing me and the final rep didn't have to take me seriously. But even now, a few weeks later, I am seriously considering making a vividly lettered posterboad with the words "Verizon screwed me" and standing with it in front of the biggest Verizon store I can find in San Francisco. If a Verizon rep wants to reach me to discuss a refund (I can always dream, ha ha) they can email me at: verizon (at=sign) curl [one dot] net
- Tuesday, October 02, 2007 at 15:33:24 (EDT)
Up until this last weekend (9/23/07) my wife and I had been loyal Verizon customers since 2003... We had problems with our phone batteries and we went to a local mall store to see if we could have something done about it. (The problem being the phone won't hold a charge. Fully charged and then talk for 15 minutes and the phone is dead. Not good.) My wife went into the store while I waited outside with our daughter. She came back out frustrated and pretty upset. First the guy behind the counter was on the phone with a friend and told my wife to wait. Strike One! Then he look at her phone, said it looked to be in excellent condition but probably needed to call the warranty phone number to find out for sure what was wrong and most likely the battery was the issue but she would need to wait until February to get a new working phone and also re-up the B.S. two year contract. This was the best he could do. No phone calls. No check on the battery. Just a stupid warranty exchange number that won't help because we've had the phone for over a year. Strike 2! So she knew of a kiosk that was in another spot because wanted to find how much it would cost sever Verizon contract because she was curious and still ticked. We went to the Verizon kiosk and ask the guy behind the what it would cost to sever the contract. He looked up the account, laughed and the told her $150 and then the other guy behind the counter also laughed and stated "per line". You do not disrespect my wife or any other customer who is asking a simple question about the service being provided. Strike 3! Verizon can count on this story being retold to everybody possible. I'm now stuck with a crappy phone and service provider that apparently doesn't believe in customer service and treating customers as people. I hate Verizon and now I'm stuck with the S.O.B.s until 2009. Flippin' wonderful!
- Tuesday, October 02, 2007 at 11:36:48 (EDT)
I was a former Verizon customer for over 5 years at the current address and was upset when Verizon not only raised my rates but refused to acknowledge my loyalty with so many years when I was considering switching to Charter. Not only did Verizon do nothing to save my business but when I attempted to switch back after a week with Charter I was made considerable offers to bundle my services. Here is how my horror story has gone on from July 17th to current. I called on July 17, 2007 to switch and see what kind of offers Verizon would provide if I agreed to switch my home phone, internet, and cable to Verizon. I was promised that all of these services would cost no more than approximately 112.00 per month. When I agreed to the service, I was told that everything would be activated the following day on July 18, 2007. I called Charter and cancelled all my existing services with them on that day. I called on July 18, 2007 and spoke with Brianna at Verizon to find out what I didn’t have any phone service at my home. I was informed that Charter would not release the number and that Verizon had requested another release to Charter for July 25 but they could not guarantee that I would have phone service even on that date The time of this call was 5:46pm. On July 18, after being disconnected with Brianna, I called back and spoke with Rob at Verizon to see if I could just get a new phone number since I was using my wireless phone at this time. I was disconnected by Rob and since it was now after 6pm, I could not reach a representative. On July 19th, at 8:13am I called and spoke with Andy, who agreed to switch the original order out and I was told that Tiffany should have never promised that I could have all the services working within 24 hours. He completed a new work order now 0C5750827 and I was told that my internet service would be working once my phone service was up and running. I was told that if I was unhappy with my service that I could get a 30 day money back guarantee. On July 23, I spoke with Jennifer at Verizon at 8:31am to verify that my service with Charter was cancelled from a pending order. Line with Charter was still showing active even though I placed my order with Verizon. While waiting for resolution I was disconnected. July 24, 2007 – I called and spoke with Marty at 8:19am for phone repair and since the lines needed to be tested and this could take up to 48 hours I was told to wait. The phone lines should be up and working by July 25 by 7pm. July 30, 2007 – Called and spoke with Grace at DSL Technical Support. I was told that a technician would be out to find out why I still did not have internet. I was told a technician was supposed to be dispatched on 7/29 and when I called I received a recording on my home phone that a technician would arrive on Monday, July 30th before 6pm. August 27, 2007 – I called and spoke with Paula at Verizon to find out where my phone bill was. Paula told me that it takes up to three months to bundle my bill and all three discounts should be reflected at some time. I was apologized to for Tiffany not telling me this when I signed up for service in July. I was also informed that I would be receiving my first 30 days free for local and internet service. When I receive my first bill, I can call back and any credits will be applied at that time for my internet and phone. Since no bill was currently showing in their system, she could not apply the credits for me. August 31, 2007 – Called and spoke with Maria to discuss my first bill in which no credits were applied, I was disconnected while she was checking. August 31, 2007 – Called and spoke with Lou Ann who provided me with a list of phone numbers of different departments I should call to have the credits applied since billing can not apply a monthly credit for my phone service or internet service since they don’t have “codes” for that. I was told to contact the Local Business Office or Sales to see if they have a Welcome Back Offer, a Porting Offers, or something else for switching back. I was transferred to Shane in Sales who told me that his department did not offer this service and I should call Billing or Local Business Office. I was on the phone for more than 2 hours. Shane did tell me that my bill would not combine or show any discounts for my bundled service until I had zero balances with Direct TV. My balance was at 0.00 with Direct TV. I was called my Financial Services about my outstanding bill and told to pay it or be disconnect on September 27, 2007. I called on September 21, 2007 and spoke with Edward who was putting my bill in dispute since no one will take ownership of my billing issue. I was told this will keep it from being disconnected. I called on September 21, 2007 and spoke with Gina in the Billing department and explained my situation about waiting for my first months service to be credited since that is what I was promised. She refused to offer my anything. When I asked to speak with a Supervisor, I was given a Senior Representative by the name of Suzie. I again tried in vain to explain my situation. She told me that the credits would not be given, that no such offers were made by Verizon and to pay my bill. When I asked to speak to her Supervisor, I was told, that she was as high as I could go. I explained I simply want what was promised to me by Paula and that I didn’t want to pay my bill unless it was corrected. I was told that since no notes were made on the account, they couldn’t offer me anything. I explained it wasn’t my fault offers were made, they had been made to me from the beginning and I was tired of mis-information and lack of ownership for a simple issue that could be resolved from the first call. She did mention, I could do through DSL and see if they offer free monthly service but she wasn’t going to offer anything on her end. She transferred me to Stephanie in the Retention department who offered to make sure that from September to October I would not receive a bill for my internet service. October 1, 2007 I called and spoke with Mr. Vencer, a billing supervisor in DSL who refused to offer me the credit for my DSL service that is now showing on my bill. I called to dispute this charge and was told that it would appear on my October bill. He refused to apply a manual credit and offered to transfer me to the cancellation service. I was disconnected instead. I was on the phone for over one hour. Most of it waiting. I called the number for cancellations and spoke with a Mr. Rogan who assured me he will resolve my issue today. I was told he would place me on hold while he got the appropriate department on the phone. One hour and 19 minutes later, I was on the phone with someone else who hung up on me. Still no resolution. Help, what should I do....Frustrated in California!!
- Monday, October 01, 2007 at 18:46:51 (EDT)
WHAT THE HELL IS USBI? I DO NOT KNOW HOW LONG WE HAVE BEEN CHARGED YET,(15.27 PER MONTH, FOR ? MONTHS),AND I WANT ALL MY MONEY BACK! CLASS ACTION SUIT ANYONE? DANIEL BROOKS MITCHELL,IN
- Monday, October 01, 2007 at 16:44:53 (EDT)
BEST PERSON TO COMPLAIN WITH IS THE FCC OR PUC. YOU CAN ALSO CALL THE COMPANY HEADQUARTERS WHOSENUMBER IS ON THE WEBSITE AND ASK FOR A PRESIDENTIAL APPEAL SO THAT YOUR COMPLAINT CAN BE HEARD.
- Monday, October 01, 2007 at 05:00:04 (EDT)
I wish I knew before what I know now about Verizion. WHAT A JOKE!!!!!!!!!!!!!
- Friday, September 28, 2007 at 11:17:22 (EDT)
Worse customer service and management ever. The supervisor I spoke to was extremely rude and no help at all. It took me 4 people before I could even get to her. 3 out of the 4 customer service reps had very strong accents and were very hard to understand. I'm all for equal opportunitly, but when it comes to customer service, you should at least be able to undertand them. Why is there no complaint department? Who can I complain to at verizon about this?
- Friday, September 28, 2007 at 10:05:23 (EDT)
YES THAT IS VERY TRUE ON WHAT THE PERSON SAYS BELOW HERE ABOUT THE VERIZON MANAGEMENT, THEY DO NOT CARE FOR THE COMMON WORKER AT ALL, ITS A $ GAME. FOR INSTANCE IS SOMEONE LIED TO GET A SALE OR LETS SAY ALL SALES, THEY SELL 20 INTERNETS, AND 3 PEOPLE CALL BACK AND SAY "HEY WHATS THIS I DIDN'T ORDER THIS, OR SAY "HEY THIS PRICE IS WRONG FROM WHAT HE/SHE TOLD ME" WELL GUESS WHAT THE OTHER 17 PEOPLE DIDN'T CALL IN AND ARE PAYING THERE BILLS, BUT ON THE OTHER HAND IF A REP TELLS THE TRUTH, QUOTES PRICES RIGHT BUT SELLS 10 INTERNETS GUESS WHO MANAGEMENT IS GONNA TRY HARD TO SUSPEND? AND GUESS WHAT HAPPENS 3 MONTHS DOWN THE ROAD? MANAGEMENT GETS ALL CRAZY WITH THE HEADS CUT OFF LIKE A CHICKEN WONDERING WHY THOSE 10000 INTERNET SALES THAT HAD LAST MONTH, 0VER 40% CANCELLED AND DIDN'T ACTUALLY KEEP IT? MMMM I WONDER WHY. NOW I WILL RANT ON CUSTOMERS, CUSTOMERS ARE NOT ALWAYS RIGHT, THEY ARE MORONS AND ASSHOLES, WHEN YOU CALL INTO TALK TO VERIZON OR ANY COMPANY FOR FACT DO NOT TELL THE REPRESENTIVE ":SIGH: YOUR THE 5TH PERSON I TALKED TO TODAY" GUESS WHAT THEY DON'T GIVE A SHIT, I KNOW I KNOW YOUR THINKIN THEY TRANSFRD ME ALL AROUND, WELL I'M SORRY BUT THE SMART ASS REMARKS DO GET YOU ANYTHING. SECONDLY DO NOT CALL UP VERIZON AND COMPLAIN ABOUT YOUR 97 DOLLAR 1 LINE PHONE BILL B/C YOU HAVE LONG DISTANCE CALLS TO NY AND ARE MAD B/C IT'S LIKE THIS EVERY MONTH AND THAN WHEN THEY TELL YOU HEY GET THE UNLMITED PACKAGE GO "I DON'T WANNA CHANGE MY PHONE PLAN I JUST WANNA LOWER MY BILL THATS ALL" HEY IDIOT I CHANGE YOU PLAN YOU SAVE 40 DOLLARS MONTH MORON. AND HERES ONE FOR THE CUSTOMER WHO WANT INTERNET DONT COME ON THE LINE ACTING LIKE YOU KNOW ABOUT INTERNET "OH YA UM I DON'T WANT THE DSL, UM COMCAST SAID ITS SLOW ANDI JUST DON'T WANT IT I SAW THAT SLOWSKY COMMERCIAL" HEY MR. 50 YEAR OLDCUSTOMER, FIRST OFF IDIOT YOU ONLY LOOK AT INTERNET FOR PORN\EMAIL\WEBSURFING 1.5 MPBS IS FINE, YOU DON'T NEED 20MEG UNLESS YOU DOING BIG BIG DOWNLOADING. NOW FOR THE CUSTOMER WHO WANTS TO YELL BC THEIR PHONE WAS SHUT OFF, LETS SEE HERE YOU HAVEN'T PAID A BILL IN 5 MONTHS, BUT OH YES WE DID SEND YOU A NOTICE, AND CALLING THE FCC WON'T SCARE ME. NOT ALL CUSTOMER ARE MORONS, A LOT OF THEM YES. BUT JUST A FRIENDLY REMINDER THE PERSON ON THE PHONE YOU ARE TALKING DEALS WITH MORE BS, THAN YOUR PROBLEM YOUR HAVING, WHAT EVER IT BE, HIGH BILL, NO TECH SHOWS UP, WHATEVER. SO BE KIND TO THEM, DON'T SIGH, YOU MAY THINK WE MAKE 8 DOLLARS AN HOUR, CUSTOMER SAID THIS TO ME, HE WAS SHOCKED WHEN I TOLD HIM I MADE 85K LAST YEAR MORE THAN HIS STUPID ASS. OK I AM DONE I RANTED A LOT SORRY. LOVE THE REP, HATE THE COMPANY.
- Wednesday, September 26, 2007 at 22:07:54 (EDT)
As a Verizon employee for many years, including GTE, I can unfortunately confirm a majority, if not all these postings are probably true. The issue or nonissue with Verizon is this... management. Bad management. Really bad mangement. Incompentence at its finest. There are alot of good, quality people who work for Verizon that really care about customer issues and will go out of their way to help resolve their issues, but, mangement is so fucked up they are not allowed. The bottom line is that Verizon is corrupt from top to bottom. Here's why. The local technicians that service your trouble/installation calls are overworked, underpaid, and many are not trained properly. Local managers are overly concerned with their bonus more than the customer. technicians are judged solely on how many jobs they can get done on a given day, not how well they take care of the customer and resolve issues. In fact, at Verizon, the good techician that works hard to resolve issues and keep the customer happy...is punished!!! He is not making the numbers to help his boss make bonus. Managers routinely pick easy work for their favorites while those truly doing the work are harrassed, manipulated, interrogated, followed and basically intimidated with punishment, threats, suspensions. Management would rather the employee cut corners than do the job right the first time. Managers have, in fact, told employees to falsify timesheets and demanded employees skip lunches/breaks without compensation. Management routinely violates the same code of ethics they promise to uphold... there is no integrity in Verizon management. Also at issue is that Verizon's new flagship-FIOS- is broken and instead of making the appropriate steps to correct it, they are placing all the blame on its installers and repairmen, who are continually dealing with the constant changes to the system by management. When the ship has holes- you fix the holes--not ask the rowers to row faster--in the wrong direction. I also have a problem with the fact that managemnet gets millions of dollars in bonus each year, yet the guy that comes to your house, can't get the proper tools/equipment to fix your phone right. So when that techincian finally arrives at your home, it's probably not his fault he's late. His supervisor is a piece of shit!
- Wednesday, September 26, 2007 at 17:16:23 (EDT)
had verizon phone service but every time it rained,snowed,was windy or humid i would get a noise on line. multiple techs could not fix problem. was told by tech that they only are allowed 2 hours per job and then had to go on to next. what customer service. i ended up dumping verizon and going to cox. better wake up verizon,customers are leaving by the droves.
- Saturday, September 22, 2007 at 06:58:33 (EDT)
SO VERIZON SUCKS AS A PRE PAID PHONE IM TRYIN TO MAKE A PAYMENT AND THE FUKIN SERICE IS TELLIN ME I HAVE EXCEEDED THE LIMIT TO MAKE PAYMENTS IN 30 DAYS ..WTF!
- Friday, September 21, 2007 at 20:30:21 (EDT)
Sometime early last year, I attempted to switch my home phone service from comcast to verizon, because I thought it would save me $20/month. After waiting for more than 2 weeks, my phone was finally turned on and my DSL installation kit had arrived. So while I was installing my DSL software, my phone lost its dial tone. I then called the Verizon technical service using my cell phone. Iexplained the problem to the technician and was told that he will schedule someone to come to my house and fix my phone line since he couldn't do at his end. He then told me that he will put me on schedule 7 days from that same day. Which means I won't have a landline service for 7 days,so I told him that it wasn't acceptable, and he didn't care, he said there's nothing he can do about my problem. So, I called the customer service and explained what the problem was, I was told that they had nothing to do with the service schedulings. At that point, I told her to cancel the service and I will return the equipment to Verizon (which I did). I was told that the money I paid will be credited back to my account. Almost two months later, I received a paper bill stating that I owed Verizon $136 for the my landline and DSL service which I never have gotten in the first place. I called the billing department and talked to one of the billing specialist, and I was told to ignor the bill because it will take two billing cycle for my account to be cleared. I don't understand this policy but I agree and ignored the bill. Two months later I received a letter from a collection agency trying to collect the money for Verizon. I wrote a letter desputing the bill, and I sent both copies to Verizon and the collection agency. Three months after I sent the letter I received yet another letter from a different collection agency, only this time it's a lesser amount from the first one. So I wrote another letter asking Verizon to clear my account once and for all and asked for a confirmation letter. I never heard from Verizon or from a collection agency. So, I thought the problem was resolved. A month later, I received a letter this time from Verizon inferring that I wanted to confirmed the exact amount I owed them. At this point I was appauled since I never would have gotten the bill in the first place since I never had verizon service, since it didn't worked the first time and I had cancelled it. So why I was getting the ridiculous bill? To make the matter worst, I wrote another letter attaching all the correspondence and copy of the bill and credit memos to my account and sent it to the Verizon's corporate office. I never heard from anybody from Verizon for about 6 months, so I thought the issue with Verizon is finally over. Two days ago, I received yet another letter this time from different collection agency (third time) still collecting the money I don't owe with Verizon. I don't know what else to do, to make these people to stop harassing me. I totally, agree with everyone who complained about Verizon's service. I now have to write yet another letter to this collection agency, attach all the correspondence and copy of the bill and credit memo hoping that this will be the end of it. Meanwhile, I will tell everyone I know that has Verizon service to drop Verizon and switch to another provider. I really hope that Verizon will go bankcrupt.
- Friday, September 21, 2007 at 11:56:36 (EDT)
I had a Verizon Wireless phone for 6 years. In February of 2006 I needed a new phone. I tried three different ones, all of them polluted with Verizon's "Red Bar" software, the Razr isn't a Razr, these cretins cripple their hardware. I ended up returning it to Verizon within the 15 day trial and was SUPPOSED to revert back to my original month-to-month contract. I said screw this hosebag outfit and ported my number to T-Mobile, who doesn't sell crippled third world LG turd phones, and treats me like royalty. Fast forward to yesterday, Sept 20 2007, when I get a letter from a collection agency saying I owe them 433.57. Guess who tried to stick this up my butt...yeah, Verizon. Despite them getting their phone back over a year ago, so FedEX says (glad I saved the tracking info), and despite me paying my final bill in April of that year, these douchebags not only turned over my account to collections for a full retail price of the phone they have had in their hands for over a year, but an ETF for 175.00. Excuse me assholes, I fired you and ported out to a real carrier who doesn't submerge their phones in feces. You never contact me by phone (gee, had the same number for years...just moved it to a decent carrier ala T-Mobile), and turn me over to collections for money I don't owe? to add insult to injury these pricks already put a charge off on my Equifax. Just pulled my report. Already put it in dispute. I hate these bastards, and to think, they had the brass balls to send me a "come back to reliability" offer in the mail this summer. Assholes. I wouldn't give them a dime of my money if they were the last phone company on earth. This is how they treated a customer of over 6 years. This company sucks. I wish I would have FIRED them sooner. Now I get to deal with the credit bureaus and force them to remove this black eye from these crooks in suits. Nice touch Verizon. The fire red is an appropriate color scheme for the pure EVIL that you are.
- Friday, September 21, 2007 at 06:58:59 (EDT)
I signed up for Verizon DSL on the 22nd of June 2007. I was told it would be connected on the 16th of July. The promotion was 30 days free service PLUS a $25.00 Target gift card. On Monday the 16th of July I came home from work at 11pm to find that my phone was ringing every 15 minutes or so, when I would answer it, I would get what sounded like a fax machine. I called Verizon and asked if there was anyway to trace where this call was coming from as I needed to go to sleep. The operator was very unhelpful and said she could not help me. On Tuesday morning several people tried calling me and said that they got a fax machine whenever they tried. I was able to call out on my phone but the number would show up on caller id as different to my actual phone number. A friend called me back on this unknown number and got through to me. After a while the phone totally died and I couldn't call out at all on it (no dial tone). I called Verizon from a friend's cell phone and spoke to a very pleasant lady who informed me that it was due to the terrible storm that we had the night before, and that it would be fixed soon. I asked her if it could be due to the fact that my Verizon DSL was supposed to have been turned on on Monday....she laughed and said no. I called Verizon again in the afternoon, and spoke to a less pleasant woman who had me go through a whole procedure of unplugging all the phones in the house, waiting a couple of minutes, then plugging them back in....still nothing. The woman then snapped at me and told me that the reason my phone was not working was because I had not connected my computer up to the DSL yet, and that once this was done all would be resolved. She also told me that the strange number that I had been calling out on was actually my internet line. On Wednesday morning I set about hooking up my internet...it didn't work so I called the support line, after trying several things, the man told me it couldn't work until I had a dial tone. He then connected me to Verizon repairs. I spoke to a woman who had me go outside and plug a phone into the outside connections....no dial tone. She then told me that the problem was outside. She set up a ticket for someone to come by on Thursday morning. I then asked if I could have the 3 days that I had been without a phone reflected in my bill and also have it noted that my DSL service was not up and running yet. She transferred me to billing who told me I could NOT be credited as there were no memos of any of my previous calls until this current one. I said this was unacceptable so I then got transferred to someone else (a young girl) who was unable to help me and then casually informed me that I would be charged $40.00 for having someone come out to look at the problem. I said this was ridiculous and that I would not accept this. She then transferred me back to billing, whereupon I was told I would not NECESSARILY be charged the $40.00 unless the problem was found to be inside, and then I would be charged seeing as I do not have inside wire maintenance. I said this was riciculous seeing as I had just tested the outside and been informed by the operator that this was where the problem was. I said I was not willing to have a service technician come out and then write whatever he wanted on the ticket, then me have to fight a call out charge on my bill a month later. I was told nothing could be done about this so I asked to speak to a supervisor. I was then put on hold for about 9 minutes and finally spoke to someone claiming to be a supervisor. She was very pleasant and apologized for everything I had been through,she said that the problem was definitely caused by Verizon DSL being connected and had NOTHING TO DO WITH MY INSIDE LINE (or the storm). She cancelled the initial repair ticket as this would have been in the morning when I could not be at home, she set up another ticket for Thursday from 12pm - 4pm - she said that way I could be there when the man came to make sure he did not say the problem was inside. She said her name was Tanesha and that she was the supervisor in a California office. I thanked her for all her help. On Thursday I rushed home to back by 12pm, I waited until almost 2pm, then I decided to call Verizon to see if they had an ETA for the repair man, they informed me that the ticket had been cancelled as I had disputed the charges. I asked for the name of the person who had cancelled the ticket and was informed that there was no name. I explained the whole situation to the man, who then informed me that he could not help me with the potential billing problem as evidently the problem was inside my house, I asked him if it didn't seem logical to him that the problem was caused by DSL and NOT my inside wires, he said he didn't know as his department knows nothing about how DSL is hooked up. He said up another ticket for a repair man to come out from 12pm to 4pm on Friday. I asked to speak to his manager to sort out this possible charge, he put me on hold for 12 minutes at which point I hung up as this was using my friend's cellphone minutes. I then decided to call Verizon DSL to see if they would take some responsiblity for what had occured. I spoke to a very pleasant young girl with an Indian accent, who informed that all she could do was connect me with Verizon repairs, I told her I had just spoken to them and that I wanted DSL to fix their mistake, she said they couldn't and kept trying to send me back to Verizon repairs, I then brought up the money issue and she wanted to send me back to Verizon billing. We went back and forth on this, and after a couple of minutes we strangely got disconnected. Extremely upset I went to a friend's house and tried to find some way to contact Verizon's corporate office, there was nothing to be found. I then found a website warning of the pitfalls of Verizon DSL (posted by a very unhappy customer). On the site I found a phone number for Verizon complaints (800 483 7988). I called this number and spoke to a lady named Charlotte who was very soothing and told me that everything would be taken care of, she would not give me her id number or last name as she said this was totally unnecessary and she kept repeating that she would take care of everything...I asked her if she was taking notes and again this was not necessary but she would take care of eveything. She told me to call back if there were any problems and to ask for her (she said there were only 18 people in the office). Finally on Friday, having taken yet another afternoon off work. I started the round of phone calls again as there was no sign of the repair man. I was finally told (at almost 4pm) that there had been an emergency and all technicians had been sent to repair it. As my situation was not considered a priority I was told I would have to wait, and that they would try to get someone out to me that day. A repair technician did show up shortly after my last call, and found the problem to be down the street. He was able to fix it fairly quickly and my phone and DSL both started working. This whole situation cost us on week with no phone and no internet, close to 5 hours worth of minutes used on a borrowed cell phone, two afternoons worth of lost pay (amounting to almost $200.00). Not to mention the frustration and stress of trying to resolve this problem and being sent back and forth from one department to the next with each person saying something different and nobody apparently keeping memos. I was told I could not be compensated in any way for the lost wages, cellphone hours and lack of phone service. This letter was originally written while this nightmare was going on with the intention of sending it to some Verizon authority. Seeing as no such department seems to exist, I looked on it as some form of therapy to have been able to at least vent my frustration to thin air. I did in fact send this letter to Verizon, and still one month later I have had no response from them. IT IS NOW THE 20TH OF SEPTEMBER (3 MONTHS AFTER I SIGNED UP) AND STILL NO SIGN OF MY $25.00 TARGET GIFT CARD!!!
- Friday, September 21, 2007 at 00:39:02 (EDT)
On September 10, 2007 Verizon allowed another customer to make changes to my account. This change resulted in the move of my DSL service to that customers location. On Friday September 14, 2007, my service was disconnected. After multiple calls to Verizon with a continous hang up by them, I waited until Saturday September 15, 2007 and called their tech support. At that time, the technician informed me that I did not have service. Although I told the technician that I did have service and I had my bill in front of me, he insisted that I didn't have service. After 45 minutes of this, I had to demand to speak with a supervisor. The techician refused at first, until I informed him that I have the right to speak with a supervisor. The Supervisor then investigated what was going on and attempted to get the issue resolved. He could not resolve the issue, so told me to call back on Monday. I called Monday and got a run around from Billing, Customer Service, and Tech Support. Once I got someone that would listen to what is going on, I was promised service would be restored by end of business Tuesday, September18, 2007. Due to the nature of the breach, I was informed to call the police, in which I did. The Long Beach Police Department had me call Verizon and spoke with their tech support, informing them that they were at my residence, that they verified that I was the account owner and they still insisted I did not have service with them. Verizon has gone as far as to violate the law, by giving me the first and last name of the individual, as well as their home address. I've filed a complaint with the FCC and The California Utiliteis Commission.
- Wednesday, September 19, 2007 at 11:45:48 (EDT)
Let me echo the Campbell Class Action Lawsuit: IT'S A SCAM to try to hold customers hostage... I signed up for my $30 service credit in Oct 2006. It has now been ten months. The website is down, the 800 number gone and only an email address to complain to. I too received the "it will be in my next bill' answer (via phone messages), not the courtesty of a written reply. Can we start a class action suit action the campbell settlement?
- Sunday, September 16, 2007 at 21:42:44 (EDT)
well more sad sad stories of how verizon treats its customers. as a technician for 8 years i can attest to the callous not care attitude of the company when it came to customer service. they tell you to help the customer in any way possible but if you take more than two hours to fix problem your numbers go down and your manager precedes to harass you to get your production numbers up. just like any other company, they operate with inadequet personnel and want you to run around all day. theyalso treat employees with no respect,dignity or care. most techs are fine men and woman who genuinely care about the company but just as anywhere else, there are a few slackers. management then takes it on themselves to harass the whole crew rather than that person. i may be wrong but isnt the object to get the customer back in service as quick as possible? not to verizon, they collect on time every month but when it comes time to service someones line, the customer gets the runaround. employees are also mistreated. unnecessary suspensions,wrnings etc are given out and the union contests all of them because the company does not have a clear policy on attendance,or abuses to the code of conduct. the company has an ethics department but if you call them , your manager and all his bosses are notified and questioned. this is supposed to help the employee, but in reality it infuriates the management and they then seek you out and try and fire you. if you are a technician who is a pet or a kiss ass for lack of better term, u are treated well, but just do your job and maybe disagree with them or call ethics and you now become a target. this has happened to me. this company has time and time again, broken the law and broken many moral, ethical and just downright human codes of conduct. morale is low,people do not care and who suffers, the customer. this is one of the main reasons that the company is losing customers by the droves. they think fios will get them back in the game but even that is done half a**ed and many people are complaining about that as well as dsl service. i had a friend who had dsl for 4 months and it never worked. he called multiple times and was told he needed new computer. he got that and still the problem. he then was told the software was wrong that he had. he switched that also and still nothing so he got fed up and cancelled the service which did not work one minute. he is now in battles with the co. to pay the bill which he refuses to do. people have to call the puc, the fcc, congressmen,senators and come to sites like this. also if you are mistreated as an employee, the aclu will be happy to hear your case. believe me, verizon is suffering with all the line loss they are experiencing and it will only get worse.if you dont believe me, just scroll down and read about the horror stories that are occurring each and every day in this company. if you have verizon and service is lousy,dump em. hurt them in the wallet. sooner or later the company will wise up but it will be too late. customer service and customer perception of verizon is very bad. i also have a bs degree is bus. mgmt. and i know that if i treated any of my employees with the same attitude asthey managers here, i would be at least be reprimanded and possibly terminated. once again, make a statement and let this company know that as a consumer you have more than one choice for phone cable and internet and make them hold the customer in the highest standard or you will go elsewhere. thank you and mark my words, verizon will sink, only a matter of time.
- Thursday, September 13, 2007 at 12:00:01 (EDT)
My daughter's phone was set up for unlimited text messaging to ANY phone almost three years ago, after I received a bill for $150.00 for text messaging. The comercial at that time advertised unlimited text messaging, but didn't note that you needed to sign up and pay $5.00 per month.So I went nose to nose with the dope who answered the phone, and managed to get the service we needed and a $75.00 refund. Suddenly in April of this year, I began getting overcharges for text messaging. When I called, I was told they never had unlimited text to all phones. Since I have been taking notes, I told the bum he was wrong, and send me to your supervisor. Kept getting told I was wrong, so I got really pissed and sent an e-mail telling them I wouldn't quit until I got to the president of the company. Then a women from the Presidents office called me, wiped out the entire bill, and explained the package. I know I had unlimited messaging on my daughters phone, but I was sick of fighting that day. Then, get this, merely a month later, I see a commercial for unlimited text messaging to any number. So I call again, and this stupid idiot tells me this was a new service, so I fixed the service, and wrote another e-mail telling them I wrote this down too, and what a bunch of unethical bums the entire executive team was.
- Thursday, September 13, 2007 at 11:12:43 (EDT)
Have had verizon dsl for over 2 years now, but only in sunny weather. If there's a thunderstorm within 30 miles, my service is interrupted . I would have to call them and hope, I got an employee that i could understand, to help me reset the modem. I have reported this to them for the last 2 years and they send someone out and either make it worse or no change at all. The good news is I've called so many times that i now can reset my own modem by going to the modem site itself and resetting it all, on the other hand I'd like just to enjoy my dsl 365 days a year no matter what the weather is. Plainville, Ma. 9/12/2007
- Wednesday, September 12, 2007 at 11:26:36 (EDT)
We've actually been loyal, happy Verizon cell customers for 5 years now ... until today! A week ago my daughter's phone was stolen from her things at school by another classmate. I reported it immediately to Verizon and wanted to trace the phone using the parent chaperone feature. I was told that the phone had to be in hand to activate the feature since we hadn't originally activated it. What good is that? The phone was found crushed and ripped in half on school grounds. As soon as we got it back we went to the Verizon store to get a new phone and were told we were out of luck because she still had 1.5 yrs until upgrade of phone and we had no insurance. We were able to get an old phone from family and have hooked it up with her number and now Verizon is refusing to give me a $5.50 credit for a ringtone/ringback purchased 3 months ago. I will have to re-purchase the ringtone and "MAYBE" they will consider giving me a credit! They are willing to lose good customers over $5.50. That's how important money is to them! They have our balls in a vice for 1.5 years and then we are gone! *Flips a bird at Verizon*
- Tuesday, September 11, 2007 at 17:10:54 (EDT)
I lost telephone (landline service) some time Wednesday, September 5th. The reason I know this is that my sister, who lives 5 miles away came over to say she got a call from my alarm company that indicated the alarm was triggered, tried to call me, then called my sister (2nd person) on the list. Apparently the phone rings and then stops. Since I don't have a cell phone, I called Verizon Thursday morning from work. After going through the voice commands, I was told to either wait for 11 minutes or leave a number for a call back. Within the alloted time the call came, and the tech tested the line and said there was a problem with the line. I could get a dial tone, but calls when dialed don't connect. I was assured that it would be resolved by the end of the day. Well, here it is Sunday and still not fixed. I've called (using a pay phone!), friends, family have called all getting the same "fixed by the end of the day." Yesterday, I think I got somone at Verizon with half a brain who saw all the notes of the calls, problems, and was told they were still working on it. I insisted they send someone out, and reluctantly got a appointment for Monday...some time between 11-5. This was another 25 minutes pay phone call. Comcast here I come!
- Sunday, September 09, 2007 at 14:50:09 (EDT)
If you can call what they have customer service. I had been with them for almost a year and a half and completely lost service at work. No reason, just went in one day and had 0 bars. Now, I use this phone to receive text messages and phone calls from our work ticketing system. I'm a computer tech for a college. So, I basically stopped receiving these text messages which meant I wasn't receiving new tickets. If there was an emergency, I didn't know about it until I got back to my office and my boss told me about it. NOT good. So, I called to find out why I had a loss of service. They told me they'd get back to me within 1-2 business days. So, 3 days went by, nothing. I called back and explained the situation again. I was then told they'd get back to me in 3-5 business days. A week passes, no call. So, I call, explain the situation for the third time. I'm then told I'll get a call back in 10-15 business days. Ok, it's been almost a month now and I'm getting the run aroun. I told the guy I can't wait any longer. You've already had 2 weeks, this is affecting my job. He could care less. Basically told me if I switched they'd charge me the early termination fees. So, I call back the following Monday and get a really nice lady (and of course I didn't write down her name) and explain the situation and let her know that I have to go to another carrier that can provide me the service I had just a month prior. After explaining everything yet again, I tell her I just have no choice, that Verizon is giving me the run around and no one will give me a straight answer. She proceeds to look over everything and then tells me that Verizon will hate to lose me as a customer, but that considering all the hassle and dropped calls that there would be no early termination fees and that I would be receiving a paper bill within the next 10 days. I thanked her profusely and proceeded to get new service. So, a month later, I've gotten 2 emails stating my bill is over $800 and that I need to login to my account and make a payment. Well, I no longer have an account. I can't login to anything. I've not received a paper bill as told and apparently, those early termination fees WERE applied. I get a call tonite asking when I can make a payment and I then proceed to explain the situation again and that the ETF's were supposed to be taken off. She transfers me to Customer Service (boy, THAT's funny) and I proceed to explain this whole ordeal yet again and he tells me that Tech Support says the ETF's stand because they don't guarantee service inside buildings. WHAT???? I tell him I was already told there would be NO fees and he says "Sir, that's not in my notes here". Ok, so now I'm a liar. I explain to him how I was also supposed to be receiving a 12% discount as I work with the college and that I've never received it and he says well that can be fixed. He says he will research the situation and get back to me. I get a call back several hours later from Nick and he says that the ETF's stand since they don't guarantee services in buildings but that in Dec, my discount was dropped and that the discount is now 15% so he has applied that to my account. I tell him again that I was already told there would be no ETF's and he again tells me that is not in his notes but that I can speak to a supervisor if I like. So, I get transferred to a supervisor and I proceed to explain, yet again, the whole situation and he tells me the same thing. The ETF's stand because they don't guarantee service in buildings and that it's not in his notes where I was told there would be no fees. Someone else telling me I'm a liar. I even agree to pay for 2 of the ETF's but he says he can't do anything. Ok, why was I transferred to a supervisor if he can't do anything??? He then says the only thing I can do is write customer service on the website. He can't do anything. He keeps apologizing and telling me "it's not in the notes". Well, isn't THAT convenient. If it's not in the notes, then it didn't happen. Why didn't I think of that??? My mistake for not getting that woman to email me when I had her on the phone. So, don't ever trust ANYTHING Verizon Wireless has to say. The will screw you fast and hard and then charge you for it when THEY mess up and drop the ball! Scott Hancock Gainesville, FL http://verizon-wireless.blogspot.com/
- Friday, September 07, 2007 at 21:42:46 (EDT)
9/7/07 4:40 PM I need the name of the registered agent of: Verizon Virginia Inc., F/K/A Bell Atlantic - Virginia, Inc. 1515 North Courthouse Road Arlington, VA 22201 so I can go to the courthouse Monday and file a suit Send it to: Juergen Haber P.O. Box 4280, Winchester, VA 22604-4280 Juergen@JuergenHaber.com www.JuergenHaber.com 703-558-0058
- Friday, September 07, 2007 at 16:40:06 (EDT)
IM SORRY,LAST COMMENT WAS FOR JULY 10TH. STORY ABOUT ETHICS DEPT. DROP ME AN EMAIL ATNHRASPEED1 2COX.NET I WOULD LIKE TO CHAT WITH U ABOUT YOUR PROBLEM BECAUSE I WAS FIRED AFTER CALLING ETHICS. WOULD APPRECIATE IT...THANK YOU FELLOW VERIZON HATER
- Friday, September 07, 2007 at 09:20:41 (EDT)
IM SORRY,LAST COMMENT WAS FOR JULY 10TH. STORY ABOUT ETHICS DEPT. DROP ME AN EMAIL ATNHRASPEED1 2COX.NET I WOULD LIKE TO CHAT WITH U ABOUT YOUR PROBLEM BECAUSE I WAS FIRED AFTER CALLING ETHICS. WOULD APPRECIATE IT...THANK YOU FELLOW VERIZON HATER
- Friday, September 07, 2007 at 09:20:29 (EDT)
IM SORRY,LAST COMMENT WAS FOR JULY 10TH. STORY ABOUT ETHICS DEPT. DROP ME AN EMAIL ATNHRASPEED1 2COX.NET I WOULD LIKE TO CHAT WITH U ABOUT YOUR PROBLEM BECAUSE I WAS FIRED AFTER CALLING ETHICS. WOULD APPRECIATE IT...THANK YOU FELLOW VERIZON HATER
- Friday, September 07, 2007 at 09:20:23 (EDT)
hello, could the person who filed a complaint on july3 about vz ethics turning the tables on employees please get in contact with me. same thing happened to me..my email addy is NHRASPEED1@COX.NET. ID LIKE TO HEAR YOUR STORY AND MAYBE WE CAN GET THIS SOLVE TOGETHER THANK YOU
- Friday, September 07, 2007 at 09:14:15 (EDT)
A HIGH LEVEL MANAGER NAMED BOB GLYNN ONCE TOLD OUR CREW THAT OF ALL THE MANAGERS THEY HAVE, 10PER CENT ARE GOOD, 30 PER CENT ARE A LITTLE BETTER AND 60 PER CENT ARE NOTHING BUT TRAFFIC CONES. WHAT DOES THAT TELL YOU ABOUT THE MANAGEMENT AT VERIZON WHEN A UPPER LEVEL MANAGER CAN SAY THAT TO A UNION MEMBER. MEANWHILE ALL THE MANAGERS ARE RUNNING SCARED FOR THEIR JOBS AND HAVE NO PEOPLE,CUSTOMER OR TECHNICAL SKILLS. WE REFER TO DSL AS DS HELL. GOOD LUCK DEALING WITH THESE IDIOTS, BECAUSE THEY DONT CARE ABOUT YOU, THEY CARE ABOUT THE DOLLAR. MY ADVICE AS AN EMPLOYEEIS TO DUMP VERIZON IMMEDIATELY.
- Thursday, September 06, 2007 at 20:22:33 (EDT)
CHA CHING VERIZON, LOSING CUSTOMERS BY THE DROVES. I HOPE IVAN SEIDENBERG AND ALL HIS CRONIES LIKE THAT. VERIZON IS NOTHING BUT A BUNCH OF SCUM SUCKING PIGS. I HOPE YOU GO BANKRUPT. ALREADY DISCONTINUED FIOS IN MASS.....HAHA..... UNION RULES SCUM BAGS
- Thursday, September 06, 2007 at 10:44:26 (EDT)
Was with Verizon (Bell Atlantic) for over 30 years. After Comcast "nickled and dimed" us, we decided to try Verizon for our cable. We got DSL - it was great. Then we had FIOS in our area - that was great. Then we moved from West Chester, PA and everything went downhill. In our move, we needed to stay at our Maryland house for one month before moving to Atlantic City, NJ. Verizon was very nice in upgrading our bare-bones Verizon service in MD. About a week before moving from MD we "transferred" our service to Atlantic City, NJ with a turn-off date of August 20, 2007 for our MD house (since we won't be living there anymore) and a turn-on date of August 21, 2007 for our new home in Atlantic City. Here is where the nightmare started. Late in the day that we moved in, a Verizon technician was working on our box outside. He said that there was "trouble" and he couldn't get our phone/internet/cable service started and that a "special technician" would have to come out. On the 22nd, we called Verizon numerous times, going through the torture of all the prompts, getting disconnected three times before finally reaching a human being. I was told "I apologize for your inconvenience, a service engineer will be calling you today". No call. I called back late in the day, got disconnected a couple more times (I'm doing all this calling on my cell phone) and finally got through again - got the same answer from a different agent. On the 23rd, I called several more times - all in the middle of unpacking boxes, etc. - and was told that the inconvenience that we were experiencing was terrible and that they will get back to me within the hour. No one called. At this point, I told my wife, "screw Verizon, let's go back with Comcast." She decided that she would try. She got through on her second try. She also got a Supervisor, after a long wait, and the supervisor said that the problem was supposedly being handled by the "engineers" and that they were supposed to have called. She told the supervisor that they never did. The supervisor said that was terrible and that she would look into it and call my wife back before the end of the business day. No call. On Friday, my wife tried again only to again get in touch with a different supervisor. Again she was told that this was horrible and that she (the supervisor) would get back to her within the hour. No call. Then my wife agreed - Verizon is "sick". I called Comcast Friday afternoon around 3 PM, told them the above story and they came on Sunday morning and VOILA!! we were up and running. Now, it's not over. We started getting phone calls from Verizon about the "new" turn-on date - September 4th! We told each person that called, that we had Comcast and were no longer interested. Guess what? They kept calling - and we kept telling them. On the 4th, a Verizon technician was spotted by me working on the box outside. I asked him what he was doing and he said that he was there to "get me connected". I told him the above story and he was flabbergasted. He fixed the problem anyway, "just in case we decided to come back to Verizon from the evil Comcast". I told him that right now, I'd pay double to Comcast to stay away from Verizon. When my Verizon Wireless plan is up, my wife and I are switching to Sprint. Verizon - you BLEW IT BIG TIME.
- Thursday, September 06, 2007 at 06:53:55 (EDT)
ONCE AGAIN, THE HORROR STORIES ABOUT VERIZON CONTINUE TO POUR IN. AS A TECHNICIAN FOR VERIZON I TRULY BELIEVE THAT THE COMPANY DOESNT CARE ABOUT THE CUSTOMER. MANAGERS IN THE COMPANY DO NOT HAVE PEOPLE SKILLS NOR TECHNICAL SKILLS, ALL THEY ARE IS OVERPAID BABYSITTERS. VERIZON IS LOSING LAND LINE BUSINESS AT AN ALARMING RATE AND WHEN CONTRACT TIME COMES NEXT AUGUST, THERE WILL BE A VICIOUS FIGHT. ONCE AGAIN, IF YOU HAVE A NEED FOR SERVICE,CALL IN EVERY 2 HOURS AND BE A PAIN IN THE A** TO THEM. IF YOU CALL MULTIPLE TIMES THEY WILL SEND SOMEONE OUT FASTER. YOU CAN ALSO COMPLAIN TO THE PUBLIC UTILITIES COMMISSION,THE F.C.C. AND YOUR LOCAL CONGRESSMEN AND SENATORS. YOU CAN ALSO CALL IN AND ASK FOR A PRESIDENTIAL APPEAL WHICH GOES RIGHT TO THE TOP AND THE JOB WILL BE DISPATCHED RAPIDLY. AS A PERSON WITH A BACHELORS DEGREE IN MANAGEMENT I CAN HONESTLY SAY THAT 85 TO 90 PER CENT OF THE MANAGERS ARE USELESS WASTES OF SPACE. THEY CARE ABOUT THEIR BONUSES AT YEARS END AND IF CUSTOMERS ARE OUT OF SERVICE, WELL OH WELL. FINALLY, ITS GOOD TO SEE PEOPLE DROPPING VERIZON BECAUSE MAYBE THEY WILL TAKE HEED AND LISTEN TO THEIR EMPLOYEES AND IMPROVE CUSTOMER SERVICE. UNTIL THEN, SWITCH TO ANOTHER COMPANY, VERIZON IS NOT THE ONLY GAME IN TOWN. BY THE WAY, WHILE YOUR PHONE IS OUT, IVAN SEIDENBERG IS STILL MAKING 54 MILLION DOLLARS A YEAR. VERIZON IS A JOKE.
- Thursday, September 06, 2007 at 03:44:27 (EDT)
I have had a few bad experiences with verizon. My first one was about 7 years ago or so when i got my first cell phone. i got the phone and a basic plan for about $30 a month. From the very beginning the bils were always being overcharged for either going over minutes, which i hadn't, or roaming charges which also was incorrect. Everymonth i would have to sit on the phone for 30-45 minutes and fight to get credits. then finally i went on a 2 week vacation across the country to las vegas and got a $2,500 phone bill for long distance charges even though nation wide long distance was supposed to be included. they ended up crediting me some of the money but never took it all of like they promised. So I ened up with a $1,200 phone bill and i wouldn't pay cause i knew it was outrages and incorrect so they put me in collections for it after i cancelled the plan and got tmobile. Then most recently my wife and i signed up for the triple play verizon fios with cable, internet and phone for $99 a month. Well the very first bill came and it was for $253 cause they said the phone was ordered seperate from the tv and internet so therfore the billing was seperate and the phone bill was 94 dollars cause of long distance charges which again long distance was supposed to be included. So i ended up fighting again and had to cancel them after the first month. i never got credited what i was supposed to and now to top it off they are trying to get me for unreturned cable boxes and routers that i did return and have proof of it. They sent a bill to me for $644 for the unreturned stuff. i called and complained and gave them all the info and tracking number saying it was received. so finally they say the are fixing it and the balance will be $0. To sum it up i honestly believe verizon is run by orginized crime of some sort and needs to be stopped! Please heed my warning and don't sign up for any kind of service with them. instead use comcast for you cable and internet. And for cell phones i find tmobile and cingular to be reasonable and good service. Thank you for reading my post.
- Sunday, September 02, 2007 at 22:46:09 (EDT)
Five months ago I tried to convince my husband to switch from Verizon to a shared TMobile plan with me. He didn't want to change because despite all the problems he's had with Verizon he didn't want to be on a different network than the rest of his family. I've since moved to start graduate school and because we're long distance, we're using a lot of minutes. So I agree to change plans (stupid me) and share a Verizon plan provided that I keep my number. I'm currently month-to-month with TMobile, so I don't have a contract to break. After hours spent on the phone and in the stores, it turns out that one of us has to change our number because Verizon's billing system is still separated into East and West. Each of us having a phone number in a different area code is just too much for them to handle. Now I have to go deal with changing everything back and not get charged with anything. All I wanted was for us to be able to keep our numbers, even if it meant paying more and having to deal with Verizon's shitty customer service.
- Sunday, September 02, 2007 at 11:02:04 (EDT)
I signed up with verizon earlier this year,DSL service for my ONE home computer.I was stupid enough to give them my bank-card# for automatic bill pay.Then I started getting billed three times a month,after repeated calls I found out they had me down as a business account with multiple #s.After several weeks of tracking down every extra # and many,many calls I was told they had cancelled the additional accounts and I would only have one bill and I got taken off direct pay so they would mail me a bill. Wrong! the next month I was double billed this time(on my bank card),bouncing my checking account three times!I had to call them many,many more times to cancel the extra account,get another refund(which takes 30 days),and they refused to cover the overdrafts that they caused.I also called the bank and had my card cancelled.Several months later,after still not receiving a bill in the mail,my account was past due.I called them fearing my service would be cut off(which would cut off my phone also)and did a one time payment with my husbands bank card.The next day they double billed his card causing three more overdrafts($35 each),now I have to cancel his card and sue them for 6 overdrafts that they refuse to pay even though they admitted they improperly billed me.They have even sugested it was my fault for keeping my bank account low!I make sure I have enough in it to cover what I KNOW is coming out!I am on a very tight budget due to Workmans comp.(which is none of their business).I cannot cover their mistakes and for each of those overdrafts my credit is being ruined!
- Saturday, September 01, 2007 at 14:21:30 (EDT)
AND YET ANOTHER STORY OF HOW VERIZON MANAGERS ARE NOT CAPABLE OF HANDLING PEOPLE,JOB ISSUES, AND CUSTOMER SERVICE. AS A TECHNICIAN I WENT TO MANY CUSTOMERS WHO WERE OUTRAGED AT THE TREATMENT THEY RECEIVED. IN THIS CASE THE CUSTOMER MUST CALL THE P.UC OR THE FCC AND EVEN CONGRESSMEN AND SENATORS ABOUT THIS NAZI RUN COMPANY. BEST THING TO DO IS INUNDATE THE COMPANY WITH PHONE CALLS THE DAY YOU ARE SUPPOSED TO BE SERVICED. CALL EVERY 2 HOURS AND ASK WHEN TECH WILL BE THERE,THE MORE YOU COMPLAIN OR CALL THE FASTER YOU GET TO THE TOP OF THE LIST. THIS COMPANY IS FAILING IN MANY STATES BECAUSE OF FAULTY CUSTOMER SERVICE. NEW HAMPSHIRE,VERMONT AND MAINE HAVE HAD THEIR LAND LINES SOLD OFF ALREADY AND THE FIOS PROJECT IS AT BEST OK. IM A TECHNICIAN AND I CANCELLED ALL MY VERIZON SERVICES BECAUSE OF BAD CUSTOMER SERVICE. WHAT DOES THAT TELL YOU. BOTTOM LINE IS,MANAGEMENT DOESNT CARE ABOUT THE CUSTOMER,WORKER,OR SHAREHOLDER, THEY JUST CARE ABOUT THEIR BONUS EVERY YEAR. WHAT A SHAME THIS IS, IVAN SEIDENBERG YOU SHOULD BE ASHAMED OF YOURSELF BUT WHY WOULD YOU BE, YOU MAKE MILLIONS EACH YEAR SO WHAT DO YOU CARE. DUMP VERIZON NOW
- Friday, August 31, 2007 at 04:12:59 (EDT)
WHAT HORRIBLE SERVICE IN TAMPA, FLORIDA!!! We're switching back to Brighthouse and we curse the day we signed up for Verizon Cable TV. Since June 30, 2007, we have been unsuccessfully trying to have 1 cable TV box installed. We were scheduled for July 7, 2007, between 12:00 and 2:00 and no one showed up. Then, we re-scheduled for July 13, 2007, between 8:00 and 10:00 a.m. and no one showed up. Now, we re-scheduled for today, August 30, 2007, between 1:00 and 3:00 and no one showed up. My husband just spent a total of an hour and a half on the phone trying to speak to someone in charge and to find out what happened. Guess what? They want us to wait around again tomorrow with no guarantee that someone will show. Ha! The Dispatch Supervisor's name is Josh. You can't speak to him, but obviously he's an idiot. Is this OUTRAGEOUS or WHAT???
- Thursday, August 30, 2007 at 17:58:20 (EDT)
WHAT HORRIBLE SERVICE IN TAMPA, FLORIDA!!! We're switching back to Brighthouse and we curse the day we signed up for Verizon Cable TV. Since June 30, 2007, we have been unsuccessfully trying to have 1 cable TV box installed. We were scheduled for July 7, 2007, between 12:00 and 2:00 and no one showed up. Then, we re-scheduled for July 13, 2007, between 8:00 and 10:00 a.m. and no one showed up. Now, we re-scheduled for today, August 30, 2007, between 1:00 and 3:00 and no one showed up. My husband just spent a total of an hour and a half on the phone trying to speak to someone in charge and to find out what happened. Guess what? They want us to wait around again tomorrow with no guarantee that someone will show. Ha! The Dispatch Supervisor's name is Josh. You can't speak to him, but obviously he's an idot. Is this OUTRAGEOUS or WHAT???
- Thursday, August 30, 2007 at 17:42:19 (EDT)
((((I worked at Verizon for 7 painstaken years in Temple Terrace. This was the worst managment team I had ever seen, they had no business being managers. You could tell they only became so as they were in a conglomorate. They treated their employess with no respect and often we wanted to report the abuse to HR but guess what? they had riffed most of HR and if they even got back to you it was weeks. It is such a shitty place with a terrible managment chain. I worked in the Temple Terrace facility under a lady with serious insecurity issues.. they all fear for their job so they will do anything to keep it. It flows from the top to the bottom, hope things catch up with them and I've never been better since quitting. Long live this site))))) I wonder if the person who wrote this is non other than the one and only BOB CHAVIS who claimed STD and LTD for having a "back ache" and who was so doped on morphine and vicodin while he was at WORK that HE was the one who was afraid to lose his job and lose the great benefits that no other company out there offers employees. He would call in to work and make his other co-workers pick up slack for him, sleep at his desk, and badmouth Verizon and his manager to customers. Verizon Wireless is NOT perfect by ANY means (no company is) but this man wasn't either. He was a 50 year-old...car salesman who could hardly bathe himself and a be presentable at work who RESENTED the fact that a hardworking,talentedand smart 25 year old WOMAN was his manager. The managment doesn't FEAR losing thier jobs, they are DOING thier jobs and have families at home too. You are pretty pathetic BOB CHAVIS for having the time to come and slander people on a website. But, that usually is the case when people feel like they have to DEFEND themselves.
- Thursday, August 30, 2007 at 11:20:17 (EDT)
JUST ANOTHER STORY OF VERIZONS GREAT CUSTOMER SERVICE. GOOD JOB CALLING THE PUC, ALSO WHEN U CALLINTO THE CENTER,ASK FOR A MANAGER AND IF YOUR PHONE ISNT WORKING,CALL EVERY 2 HOURS UNTIL SOMEONE GETS OUT THERE. REMEMBER, THE SQUEKY WHEEL GETS THE OIL, BELIEVE ME. IM A TECH FOR VERIZON AND I KNOW THE CRAP THAT OCCURS. GOOD LUCK
- Wednesday, August 29, 2007 at 06:38:08 (EDT)
On January 17th of this year Verizon sub-contractors stormed our neighborhood with trucks and digging equipment and began the process of upgrading the neighborhood with Fiber Optic Cable. The wave of the future is here and it is called FIOS. 8 months later the path of destruction and amount of consumer frustration in my neighborhood and the surrounding development is astounding and still no FIOS. On January 17th I left for work and my phone was working fine. I returned home to find that Verizon had run new fiber optic conduit through my yard and clipped my phone line disrupting my service. The phone line had a horrible audible hum in the background that made it next to impossible for me to hear anyone on the other end of the phone line, nor could they hear me. Ok accidents happen and this would be minor fix and no further problems or so I thought. I called the repair department only to be told that it would be a week before anyone could be dispatched out to fix the issue. When the repair tech finally arrived 6 days later he ran a temporary phone line(actual indoor phone cable) from the connection tower in my front yard to my house. Problem was that this line was just laying in my lawn and ran up one side of my house, around the entire perimeter of my back, across one of my back gates and finally connected to the opposite side of my house. I have a 4 yr old and a 2 yr old, not exactly a kid friendly installation job. I was told that this was merely temporary and would be fixed in the next week or so. 5 months and numerous phone calls and missed service appointments later still no permanent line. Within that 5 month time frame I also had to contact Verizon repair department to come out and service the temporary line on at least 3 different occassions just to keep my service up and running. Fianlly i had had it and contacted the BPU of New Jersey. Within two days Verizon was out and installed the new permanent line, it was now middle of May. I thought I had finally gotten resolution and things were going to be fine. WRONG!!! In June my neighbor's Verizon service went down and yet another temporary phone line was run between our houses. 3 weeks later, Verizon came out to install the permanent line and sent more sub-contractors. The had to trench across my entire front yard. When I asked the sub-contractors who barely spoke english, if they were going to repair the damage, I was told that it did not make any difference as my grass was dead anyway and that if i wished to pursue the issue I woudl have to call the head office. On July 3rd of this year my phone started getting the same horrible hum on the line and I immediately contacted Verizon. They made their service appointment for a change (Hooray!!!), but had to do another temp fix, fortunately this did not require any above ground temporary phone line to be run. In the process the service technicians are telling me that this situation is happening all over the neighborhood. Turns out that as Verizon is trenching and disrupting the ground to run the new fiber optic they are wreaking havoc with the old existing copper wire running throughout the neighborhood. However, because Verizon has invested so much money in the Fiber Optic FIOS technology, they are not supporting or going to replace the old copper wire. On August 20th, the same audible hum is being heard over my line yet again. I call Verizon and they can't get someone out to me for 3 days. Repair tech finally arrives on Staturday morning to tell me that after some fiddling with the connection tower down by the street, the main cable running through the street has a short before it reaches my connection tower. He is not equipped to fix this problem and can only relay his findings back to the main repair office. Monday August 27th, 3 trucks arrive at my house to fix the situation. They all get out walk up and down the street, test the connection box and leave. My wife who is 9 months pregnant had to chas ethe truck dow to ask why are they leaving we still have a broken phone line. The guy tells her that they thought they were responding to my neighbor who works for verizon, but since his service is working fine they are moving on. After my wife informs them of their mistake, they still move on leaving only one truck behind to diagnose and fix the issue. Thei repair tech then proceeds to try the same exact fixes the tech who arrived on Saturday tried to do. Guess what, it doesn't work this time either. The guy finally puts his hands up and says he can't fix it and yet another crew is going to have to come out and do the job. He assures my wife that he will report back to the main office and let them know to schedule another crew to come out on Tuesday. On a hunch I contact the repair department on my own to check the status of the open service ticket with them. Woudl you believe the guy closed the ticket and never scheduled another crew to come out and fix the issue. So I open another ticket with Verizon repair department. I am assured that a repair crew will be out on Tuesday August 28th to fix the issue between 8 and 12. It is now 2:00 pm on Tuesday August the 28th and I still have not heard from the repair crew. I called the repair deparment at 12:00 pm on the dot and asked why no crew showed up to my house. I was told that they are running late and should arrive shortly. I again submitted a compaint to the Board of Public Utilities in New Jersey and I am awaiting their response. I still do not have a working phone at my house and my wife is ready to deliver any day now. To top it all off, FIOS is still not avialble in my neighborhood. So when Verizon shows up at your neighborhood to install the new technological wave of the future, the almighty FIOS, be afraid....Be very affraid.
- Tuesday, August 28, 2007 at 13:59:05 (EDT)
in regards to the last post, if the company missed a committment you can call the public utilities commission or the f.c.c. also, u can call up and ask for a presidential appeal which goes to top level management in a hurry and you get serviced quickly. make a stink about this because as a technician i can tell you that unless people complain to the correct people,nothing will be done about the lousy customer sevice. call the company and ask for presidential appeal and i would also call the fcc and puc. just a suggestion
- Tuesday, August 28, 2007 at 06:47:13 (EDT)
Not checking into Verizon is my first mistake. I changed my landline phone service to Verizon on August 3 they said it would be switched over on the 24th well on the 24th I have no phone service at all! I called customer service and they said they would call me back well surprise surprise noone did. I sent them an email and they responed back saying my old carrier would not issue my number but my old carrier cut my phone off because I switched carriers. Not quite sure what is going on there. So I am now hold for 40 minutes waiting to talk to a manager. I called another provider to get phone service and it is going to take two weeks. So I will not have a home phone for two weeks. I am trying to get answers out of Verizon of why no one called me if there was a problem. No one can answer. DO NOT SWITCH TO VERIZON!!!! IT IS NOT WORTH THE HEADACHE!!!!!
- Monday, August 27, 2007 at 11:32:46 (EDT)
what a shame,waiting for tech to arrive for 3 days. just another example on how verizon doesnt givr a rats crapper about the customer. i suggest u call thep.u.c......the f.c.c. and also call verizon and ask for a presidentail appeal. and one last piece of advice, if u have a appt with verizon for a certain day, call that morning and ask when tech will be arriving. then call every 2 hoursuntil he gets there. like ive said before, the squeky wheel gets the oil.absolutlely no reason to wait 3 days for phone jacks to be done. in order for something to get done,the proper people must know whats goin on. most people call the company and talk to a manager and that manager pushes it under the rug so he or she doesnt get bagged for a missed appointment... good luck
- Thursday, August 23, 2007 at 02:39:17 (EDT)
Due to home remodeling, three phone jacks needed to be relocated. Called Verizon 7/ /2007 to schedule service, which was promised for 8/10/2007, Friday between 8 a.m. and 5 p.m. Verizon repairman never showed up nor were there any explanatory calls. Called Verizon to report missed service call, was only slightly mollified by phone representative who said “Sorry, etc.”, refunded $20 due to missed service call, and rescheduled service for 8/10/2007, Friday between 8 a.m. and 5 p.m. Verizon technician called after 4 p.m. 8/17/2007 to say “Sorry, etc. could not make it that day”. Rescheduled for 8/20/2007, Monday, between 8 a.m. and 12 noon. As of this writing, 8/20/2007, at 1:20 p.m., still no Verizon technician nor any follow-up calls. What's a person to do? I live in Maryland, where, it is said, the Public Service Commission is supposedly taking Verizon to task for its poor service performance. If Verizon were an emergency ambulance service, there would be a lot of dead people around.
- Monday, August 20, 2007 at 14:28:20 (EDT)
I had Verizon business DSL for 2 years at a speed of 700kbs. Never had a problem line went out a couple of times but when I call tech support they got it back on fast. I sold my business and switched to the 3 m residential service. Hell was set free! Have had nothing but problems since. When I ordered the new service I had great results with Verizon the lady ask if I wanted a new modem and I told her no I still had the old one and never had a problem with it. She told me fine IF I WANTED ONE ASK FOR ONE WITHIN 30 DAYS. It took about 3 weeks to get changed over for some reason I had no service during this time. Got the new service up and running and every day I come home I would have to unplug and reset the modem. I called they told me I have a problem with the router I had on it it was a Dlink. So I bought a new router a Buffalo still had the problem they told me to update the firmware of the router this was done. They told me to connect to my westell modem with my computer and change some settings but they cannot tell me what my password is on the modem that they supplied me with. Then I ask for a new modem was told it is on the way about 2 or 3 weeks go by no modem I call Verizon again the lady tells me I can not get a new modem unless I pay for I. I told her I have been asking for one for several months and have been giving the runaround. Then she told me Verizon has never given out a modem and that I was not telling the truth. That I was never told I could get another one. We got the lady that sold it to me that I could one but the other lady that was saying no still said no also it was on the records that another lady placed the order for a replacement modem but it was stopped bysomeone else. I then told her I did not want the Verizon service any more and she informed me that since I did not canceal within 30 days I had to pay an early termination fee of $250 plus return the modem they would not replace and pay for the phone service anyway at the higher rate. Another item that gets me when I had the business service I could call and talk to an American not someone from Asia that will not help a person because as they said we are just a call center we take your problem check the line to see if you do have a problem with the Verizon part and if so we send a work order to get it fixed. No tech support unless you pay an additional fee per month with a year contract and use there approved equipment.
- Sunday, August 19, 2007 at 12:04:02 (EDT)
My wife had 29 years and 5 months of accredited service last October when Verizon shut down her department. Management here in the Northwest Company told her and co-workers in her department that if they took the biweekly severance their accredited service would continue and they would reach their thirty year accredited service. Well now the story has changed and the company says their accredited service stopped in October. This is costing my wife $80,000 in pension money and 10 % of the health benefits. We believe this is illegal and age discrimination at the least. They could have made decisions to bump into other jobs for the remaining months had they not been ill advised. The severance is going to run out in the next couple of months and this needs to be resolved now. She and her former co-workers have been dealing with the Northwest Company Labor Relations and IBEW Local 89 since early this year and nothing has been resolved at all. The local director of Verizon seems to agree with my wife and co-worker’s position since that was the practice in the past but New York City Verizon doesn’t see it that way. We are mad and feel we are being cheated by this corporation that could give a care less that people put in 30 years of dedicated service. By the way I too am a retired Verizon employee. We feel we need more clout to fight this monster!!!!!!!!!!!!! Any help would be appreciated.
- Saturday, August 18, 2007 at 13:48:25 (EDT)
as a technician for verizon, i can vouch for the lack of respect management has for the customer. we are put under time constraints and managers routinely rush you through jobs. also, if you have phone problems and they dont get resolved quickly, call the p.u.c. and call the company every two hours. while this may be radical it works. company dispatches based on how many times u call. also, for quicker service tell the rep, its a medical emergency or you have small children. this company has turned against its workers,customers and ultimately shareholders. remember, the wheel that makes the most noise gets the oil...thank you
- Friday, August 17, 2007 at 07:39:33 (EDT)
As for the Campbell Class Action Lawsuit: Don't waste your time. IT'S A SCAM. While I'm sure the lawyers made out, the consumer gets bupkis. I mailed out my vouchers 8 months ago and STILL do not see the credit on my wireless bill. I have contacted the settlement administrators several times, and each time they give me the BS and say it will appear on my next month's bill. First they said it takes 6 months, then 7. It's now been EIGHT, and STILL no credit. Another scam
- Thursday, August 16, 2007 at 08:48:48 (EDT)
To the ma'am who wrote about fraud acct: ask to be transfered to the Credit Reporting Department Ask them for the number of the collection agency and when you call the collection agency ask to fill out a fraud packet or to fill out a fraud form (short) for you. I do understand your frustration because there are so many numbers to call, but as you know if someone has your ssn & name they can open up an account with just that for many services. You should be good to go then.
- Tuesday, August 14, 2007 at 23:49:53 (EDT)
Three years ago my identity was stolen and someone opened 8 accounts in my name. 7 cell phone accounts and 1 verizon land line account. The 7 have long since been resolved, but verizon is totally unable to remedy my situation. They keep asking for different information and all the while a delinquent account sits on my credit report. At this point, the 800-660-0505 fraud line is either busy or an automated message tells me they are too busy and to call back later. That has been going on for days. Its interesting that I have no problem reaching someone to set up new service. This is totally pathetic and I am considering suing them for allowing the account to be opened in the first place and for damage to my credit and time spent trying to repair the problem.
- Monday, August 13, 2007 at 13:42:20 (EDT)
ABSOLUTELY, VERIZON EMPLOYEES MUST STICK TOGETHER AND NON UNIONIZED WORKERS FOR VERIZON MUST FORM A UNION.... REMEMBER, DIVIDED WE BEG,TOGETHER WE BARGAIN. AS EMPLOYEES LETS GET WHATS COMING TO US AND IF NOT, LETS BRING VERIZON TO ITS KNEES.(WHICH IS ALREADY HAPPENING) LOSING THOUSANDS OFLINES TO COX,COMCAST ETC. THIS COMPANY IS FULL OF DO NOTHING,KNOW NOTHING MANAGERS WHO ARE CONCERNED WITH BONUSES AND NUMBERS. CUSTOMERS ,WORKERS AND SHAREHOLDERS MEAN NOTHING. SCAN DOWN TO SEE A PARTIAL LIST OF MANAGERS WHO HAVE DEMONSTRATED THAT THEIR INTEREST IS ALL THEY CARE ABOUT.....VERIZON IS A SCUM COMPANY AND THIS TRAVESTY OF MORALITY AND JUSTICE MUST BE STOPPED. THE ENDLESS SUSPENSIONS,TERMINATIONS ETC. AND A WORD FOR ALL YOU SCUM BAG BUTT KISSERS, I HOPE YOU LOSE YOUR JOB AND END UP LIVING IN A VAN DOWN BY THE RIVER BECAUSE YOU ARE NOTHINH BUT SCUM BAGS......SOUND OFF PLEASE WITH TALES OF WOE SO THAT THE F.C.C. AND P.U.C. CAN SEE WHAT IS GOING ON. GEAR UP FOR CONTRACT TALKS AND GET READY TO BRING VERIZON TO ITS KNEES. THANKS FOR VISITING AND REMEMBER, VERIZON DOESNT CARE ABOUT YOU OR YOUR FAMILY, ASK ANY OF THE TECHNICIANS FAMILYS WHO DIED LAST YEAR. VERIZON IS SCUM
- Monday, August 13, 2007 at 07:55:04 (EDT)
TO ALL VERIZON WIRELESS EMPLOYEES....................you must become unionized If you do nothing else you must FIGHT the Fight and become UNION. Don't listen to all the BS management is giving out. If you have been with them for at least a month you know you are nothing more than a money maker that can be replaced. You must all stand together in solidarity.....take care of each one of your brothers and sisters and fight to become UNION.
- Sunday, August 12, 2007 at 13:16:25 (EDT)
AS A FORMER EMPLOYEE OF VERIZON, I KNOW WHAT THE COMPANY DOES TO ITS WORKFORCE. THEY MISTREAT THE WORKERS AND CUSTOMERS. MORE EMPLOYEES AND PEOPLE WHO MAY HAVE WORKED FOR VERIZON IN PAST MUST POST TALES OF WOE SO THAT THIS COMPANY CAN BE SEEN FOR WHAT IT IS.....A MONEY MAKING BUSINESS FOR THE HIGH LEVELS. THE COMPANY DISCONTINUED ITS BUILDING OF FIOS IN MASS BECAUSE THE COMPANY SAID IT WAS TAKING THE GUYS TOO LONG...THEY THINK ROME WAS BUILT IN A DAY.... UNREAL. SCROLL DOWN FOR TALES AND SOME MANAGERS WHO DONT CARE ABOUT THE WORKER,CUSTOMER OR SHAREHOLDER, THEY ONLY CARE ABOUT BONUSES AND NUMBERS...... ONCE AGAIN PLEASE POST TALES OF WOE, THIS COMPANY MUST BE OUTED FOR WHAT THEY ARE...THANK YOU
- Friday, August 10, 2007 at 08:26:00 (EDT)
AS A FORMER EMPLOYEE OF VERIZON, I KNOW WHAT THE COMPANY DOES TO ITS WORKFORCE. THEY MISTREAT THE WORKERS AND CUSTOMERS. MORE EMPLOYEES AND PEOPLE WHO MAY HAVE WORKED FOR VERIZON IN PAST MUST POST TALES OF WOE SO THAT THIS COMPANY CAN BE SEEN FOR WHAT IT IS.....A MONEY MAKING BUSINESS FOR THE HIGH LEVELS. THE COMPANY DISCONTINUED ITS BUILDING OF FIOS IN MASS BECAUSE THE COMPANY SAID IT WAS TAKING THE GUYS TOO LONG...THEY THINK ROME WAS BUILT IN A DAY.... UNREAL. SCROLL DOWN FOR TALES AND SOME MANAGERS WHO DONT CARE ABOUT THE WORKER,CUSTOMER OR SHAREHOLDER, THEY ONLY CARE ABOUT BONUSES AND NUMBERS...... ONCE AGAIN PLEASE POST TALES OF WOE, THIS COMPANY MUST BE OUTED FOR WHAT THEY ARE...THANK YOU
- Friday, August 10, 2007 at 08:25:56 (EDT)
My husband retired with 30yrs with Verizon ...he was hired by General Telephone , GTE and then it became Verizon. In Aug 2004 my husband was diagnosed with Multiple Myeloma on a routine blood test. He started chemo in Oct 04. knowing that he had cancer his 2nd line insisted that my husband work overtime or use his VT time even though Rudy made his appointments after his shift. There attitude was ''If he can work 8 hrs then he can work 10. He had a stem cell transplant at UCLA in LA. in April 05. In June a nurse from Verizon said he should be able to come back to work. By this time Rudy had lost a lot of weight and was fighting for his life. In February 2006 Rudy lost that fight. When I called to tell his work that he had died..they acted surprised and said they did not realize he was that sick. They made me sick. Come to find out just after Rudy was diagnosed with this killer of a disease he had been working with TCE, benzene and who knows whatever other chemicals. Rudy had said they used the chemicals to clean tools and then one day the cleaner was taken away with no explanation as to why even worse the guys were never told what effects it would have on them. I have a lawsuit against them a workers comp that I have to go to court for this month, I hate this company for what they've done to my family and who knows if others are going through the same thing as I. If there are any other employees of Verizon California who have caner please call me so you too can let them know that they cannot get away with poisoning people and then denying it firstname.lastname@example.org
- Thursday, August 09, 2007 at 22:28:00 (EDT)
I was a 12 year customer of Verizon Wireless. On average my company paid a monthly phone bill to them of about $135.00. We had at various times 3-5 numbers in service. In November of 2005 I disputed a monthly phone bill with Verizon. They double billed me. I received no satisfaction by calling various levels of customer "support" so I just refused to pay that bill; but I paid in a timely manner all subsequent bills to the company. Suddenly on July 6, 2006 all of my phones were turned off. When I called them, from a landline phone, they referred to the Nov 2005 bill as being unpaid. I immediately called Cingular and put my 4 phones back on line in about 36 hours. In the meantime I lost some business and suffered great inconvenience. My next surprise was when they sent me a bill for $900.00 for disconnecting my service early. They alleged that I had bought a new phone in October 2004 and the two year contract was not up yet. They were not interested in hearing that they disconnected me; I didn't disconnect from their service. It just goes on and on with Verizon. I have not paid the $900.00 and accept no phone calls from "unavailable" or "anonymous" (two CID's their collections uses).
- Thursday, August 09, 2007 at 14:15:03 (EDT)
As a Verizon employee what I am about to say can be corroborated nationally by all wireless sales employees of the Company. Hopefully strong reforms and/ or lawsuits will stem from these revelations. Please understand that when I mention Verizon I am referring to the corporate leaders, marketing departments, and managers who make and enforce greedy agendas through the many hard working employees who strive to survive and support themselves while seeking a way out of the Company. Here is the way things work: 1)The sales employees are given strict quotas which state that we are to sell at least 3 accessories and 3 data plans per every phone we sell on an upgrade or on new service. This of course is very hard to do because the price of our accessories is not seen as a real value by most customers and too many customers could care less about paying extra for text messaging or V-Cast which runs $15.00 monthly for video clips which for the most part download at dial up speed and experience constant interruption. Most people see no need for 99 cents monthly to have the ability to pay for ringback tones which is the music their callers hear before the cell phone is answered or the call goes to voicemail. When a customer comes to me to buy and refuses accessories and data I feel very upset that yet another customer is helping to make my life as a salesperson more difficult because my quota numbers are now in deeper jeopardy because they refused to spend a required average of $75.00 dollars on accessories and refuse to commit to an additional $5 to $25 average on monthly data charges. The customer is seen not as an intelligent or financially unable human being in this scenario but a cheap scavenger looking to get the basics. The customer who buys a high end phone capable of music, video, Vcast and messaging but refuses to pay for the additional services is seen as a stupid and unreasonable consumer. If only customers could hear through the walls the horrors that are said of them when the salesperson goes to the inventory room to pull a phone which is going out with "no accessories or data". The customer is slandered and maligned and the salesperson will remember that customer and try to avoid them like the plague the next time they step into the store. This type of customer is an enemy and we wish they would leave to another carrier as we do not appreciate cheap spenders. We really hate this type of customer because we feel they wasted our time and did not care to take our professional advice to spend more. The Company tells everyone that as part of our creed we are to think outwardly towards the customer's wants and needs and not inwardly towards our sales and goal agendas but then gives us verbal and written warnings of termination of employment for not pushing and forcing our sales goals on customers. Talk about a forked tongue! As if that weren't enough this is how their own employees are treated financially: 2)If a customer signs up for service be it new or an upgrade, the company forwards us an advance commission of say anywhere between $5.00 to $33.00 dollars depending on the price plan. The company allows up to 365 days for the customer to cancel thus resulting in a "chargeback" which means they take away our initial commission after the Company has made hundreds or thousands of dollars on that customer. We have had customers cancel at the 365th day only to see our hard earned commission now taken away from us even after the fact that the Company has greatly profited from the transaction. 3) they micro manage everything to a tee and managers and employees are under so much pressure that the manager/ employee relation is one of lack of trust and appreciation. Verizon acts as if we are blind and no one is talking and taking notice of these things. Verizon is more arrogant and paranoid than ever. They do not really care about the customers or employees. The name of the game is to beat the competition and rack up the money so that it may be unevenly distributed for the full enjoyment of only those at the top of the ladder. Screw the customer and screw the employee. It's a revolving door and a sucker walks through it every day, pays dearly, then leaves for another sucker to walk through it.
- Thursday, August 09, 2007 at 06:45:16 (EDT)
as a former employee heres a list of some managers who dont care about the company or employees....only care about bonus at years end......pat shea, bob bellos,mike ohara, bob plumondon, ken blais,dave ferrare,paul simas, ken lewis, maryanne ryan, brian mello, al lopes, tom macnabb, ramon nunez, anita sammartino, and the list goes on...dump verizon,customer service sucks
- Wednesday, August 08, 2007 at 07:21:20 (EDT)
please read august 4 entry from an employee, this states many facts which r true. as an employee i can vouch for management indifference and a not care attitude while ivan seidenberg makes 18 million a year...thanks verizon this company will fail sooner or later because of their not care attitude to customers,employees and shareholders...nighty night verizon
- Sunday, August 05, 2007 at 07:38:08 (EDT)
AS A FORMER EMPLOYEE OR SLAVE OF VERIZON I WANTED TO SHED SOME LIGHT ON SOME OF THEIR UNFAIR PRACTICES. THEY HAVE A PROCEDURE CALLED SCRUBBING JOBS. THIS IS WHEN THERE IS SO MUCH WORK THAT THE COMPANY WILL TEST LINES PERIODICALLY, AND IF A SIMPLE TEST RUN FROM THE OFFICE SHOWS NO TROUBLE ON LINE,THE COMPANY CALLS THE CUSTOMER AND SAYS, YOUR LINE IS ALL SET. FOR EXAMPLE LETS SAY U HAVE STATIC ON YOUR LINE AND U CALL VERIZON FOR A REPAIR TECH TO COME OUT AND FIX IT. THE COMPANY WILL THEN START TESTING LINES, IF THE TEST SHOWS OK, A REP WILL CALL THE CUSTOMER AND SAY HOWS YOUR LINE SOUND? AS A POINT OF REFERENCE STATIC IS CAUSED BY WET,HUMID, WINDY WEATHER. SO IF THE CUSTOMER CALLS WHEN HIS LINE IS STATIC, THE SUN MAY COME OUT AND DRY THE PROBLEM WHICH THEN ELIMINATES THE STATIC. THE COMPANY THEN CALLS AND SAYS, HEY HOW DOES LINE SOUND? THE CUSTOMER,THINKING A TECH REPAIRED THE PROBLEM IS EXCITED AND SAYS THANK YOU SOUNDS GREAT. IN REALITY, THE LINE WASNT FIXED, AND WHEN IT RAINS OR SNOWS THE STATIC RETURNS. THE CUSTOMER THEN CALLS BACK AND THE PROCESS BEGINS AGAIN. ON SOME OCCASIONS, OR ACTUALLY MANY OCCASIONS AS A TECH U GET TO THE JOB AND BY THIS TIME THE CUSTOMER HAS GOTTEN A RUN AROUND FOR 2 OR 3 WEEKS AND ISNT HAPPY. THEY THINK THAT THE TECHS ARE INCOMPETENT BUT IN REALITY NO TECH HAS EVER BEEN OUT TO FIX THE JOB. BASICALLY THEY ONLY SEND OUT TECHS WHEN ABSOLUTELY NECESSARY. IF YOU SHOULD GET IN A SITUATION LIKE THIS, MAKE SURE U TELL THE REP THAT U DO NOT WANT A FRONT END CLOSE OUT. THIS WILL INSURE A TECH IS DISPATCHED TO YOUR HOUSE. ALSO, THE MORE U CALL ABOUT PROBLEM THE FASTER U WILL BE SERVICED. SO MY EXPERIENCE HAS SHOWED THAT CALLING EVERY 2 HOURS OR SO WILL GET SOMEONE TO HOUSE FASTER THAN SOMEONE WHO IS NOT SO "PUSHY". ALL THE MANAGERS ALSO WORK FOR A BONUS AT END OF YEAR BASED ON NUMBER OF JOBS COMPLETED BY THEIR TEAM. WELL THIS MAKES MANAGERS RUSH U THROUGH JOBS AND IN THE END ITS NOT ABOUT THE CUSTOMER,WORKER,SHAREHOLDER.....ITS ABOUT THE ALMIGHTY DOLLAR. I GOT RID OF VERIZON SERVICE AND I WORK THERE, BOTTOM LINE IS GET RID OF VERIZON, TERRIBLE SERVICE, TERRIBLE WORK CONDITIONS AND A TOTAL DISREGARD OF THE CUSTOMER. THANK YOU
- Sunday, August 05, 2007 at 07:12:55 (EDT)
My name is Chris and I am 17. I used to live in Okinawa, Japan. My girlfriend still currently lives there for the next two months until she moves back to the states as well. I called her on the phone about 5 times, each call was under an hour long. After about a week my parent's got a phone bill and they told my parent's that the phone bill was $700+ dollars, and then I recieved a good yelling. The thing is, while I was in Japan, my girlfriend went to Buffalo and I called here there 18 times and most of the calls were more than an hour, and the phone bill was 27 dollars for all of those calls. The Verizon representative told my parents that if they had gotten the international plan the calls would have costed only 5 dollars. And as of 5 minutes ago, apparently, our cell phone bill which is also covered by Verizon, is now 500 dollars, and I'll update you on the rest of this ridiculous fucking annoying roller coaster that I am on with this retarded company.
- Saturday, August 04, 2007 at 15:46:12 (EDT)
im an employee and i dont know how much longer i can last... The customers have every right to be mad and upset that they can't get the proper help they need...The automated system is so bad it routes everyone to my department which is always the wrong one because most people have a dispute and all i can do is make payment arrangements. I wish i had the tools to remove charges off of the bills (but that would be too smart of them to do) So i must pass them to customer service where there is a wait every single day and its hard for our customers to get help. And when us representatives explain this they dismiss us. They say my job is to collect the money and thats it. The managers at this company are heartless and thats for the customers as well as the employees! I wonder if the company i work for doesn't want to do well anymore because i just don't understand why they don't want to fix things that will make the consumer happy! Currently i could go with all verizon's products at a much cheaper rate but with all the problems i see with the bills and with the services i choose to not have a verizon cell phone i choose not to have the crappy dsl and also choose not to have the tv . It's pretty sad that an employee doesnt have faith in the company it works for...Also the dsl reps are mostly out of India (why should they have to pay americans good money to help customers) when they can pay Indians peanuts to tell the customers their stupid? Or simply unplug and replug your wires? Why do i still work here do you ask? Because even with a college degree i can't make the money they pay to keep me there. But don't get me wrong i work my fingers to the bone while im on the clock. Unfortunitly that mostly consists of saying sorry all day and not actually helping the customer. I think its imperitive consumers complain about their treatment to the public utilities commission. They need to fix the automated system so people can get through it and get the proper person to speak with. It would help the consumers as well as the workers. I do have some joy in my job when i have someone who needs help with making a payment arrangement and i can put them in a payment plan or extend them and the person really appreciates it. Also please please please if your extremely angry at the company and you've spoken to workers in the past and got nowhere, please ask for managers. Most of the time us peeons have brought things to management and they ignore it so i believe the only way to fix this is to have all the managers constantly getting the complaints personally to get them back on track! PLEASE HELP ME SO I CAN HELP YOU! AND GOOD LUCK TO US ALL!
- Thursday, August 02, 2007 at 16:00:45 (EDT)
We've had Verizon DSL since summer of 2004. It worked great up until June of 2005 when it would go down every time the phone was picked up or even when it rang, at random times during all hours of the day and night and would even go out along with the phone for days at a time. I've called numerous times and even had people come out to the house, opened numerous trouble tickets, ran countless line tests, etc... and of course, it doesn't help that we live in the country and Verizon allows dead trees to take their lines all the way to the ground, smashed repeaters and switches to go unfixed and bad wiring to go unchecked. When the problems started, they thought it was the modem and told me they were going to send me a free replacement. Oddly enough, free to them means me paying for it anyway. After I finally got the new one working [got to love their new technology, I had to spend four days trying to get it connected because the line was either slower than dial-up or completely dead], the problems persisted and I lost the functionality of my router because of the new modem. So I continue to call, they still run line tests. For some reason when my phone is turned on and the modem resets itself, the line is perfect and runs at the same speed it did when it was first installed, so of course when I call from that phone, the line test comes back just fine. I call from my cell [NOT through Verizon wireless, mind you], and there's a problem. They give me the standard run-around and tell me to reset it again and it will be fine. Early last year, we had techs come out twice. One replaced our primary phone jack that splits the line to the house phone and to the DSL line with the filter. The other replaced a short bit of wire in our phone box. That's it. I've tried every solution possible from my end, even rewiring the phone lines within my house. Once I finally get through to a Verizon Rep after the jungle maze of their poorly built automated helper, and even still, once I finally find a rep that speaks English, no matter how broken... I get the same little checklist. Yes, I have filters. Yes, my modem lights are on for the moment. Yes, my computer is ON. Dealing with incompetence is one thing, but being flat out screwed up the wazoo is something else. Oddly enough, they're the only ISP that offers DSL here. If I didn't need it so badly for what I do, I'd have gotten rid of it after a month of dealing with their run-around crap. Thanks for way more than nothing, Verizon!
- Tuesday, July 31, 2007 at 03:14:28 (EDT)
I was so happy to find this site -- it is unbelievable to me that this company can get away with what they do. Is there no justice?? I’ve had tons of problems with Verizon, but this latest one is just awful. I’m going through a personal financial crisis right now (long story) – and all of the sudden $100 is missing from my checking account. I call the bank and they said there is a pending debit transaction from Verizon. Well this just baffles me, because I canceled my $40/mo. DSL on July 1 and was assured there would be no more charges (I had the month-to-month plan, so no cancellation penalties). So I called them today and spoke with 4 different idiots, 2 of them supervisors, all telling me that my account was never canceled on July 1. They canceled it today and said they would refund me the money, but it would take 1-2 billing cycles (i.e, 1-2 months!!) How is this fair at all? I called and canceled July 1 and they messed up and didn’t disconnect my service and now I have to wait for my money back. I’m on a tight budget and $100 makes a huge difference to me. I’ve been in tears all day over this and am determined to go on an anti-Verizon campaign! I wrote to the BBB and also talked two of my friends out of DSL – I know that’s not a huge number but still, I’m trying! I really feel like this is fraud and they need to be held accountable. Thanks for listening. Beckibb2@aol.com
- Thursday, July 26, 2007 at 15:09:03 (EDT)
I am SO livid that I cannot stand it. For the past SEVEN months, my verizon DSL would go down CONSISTENTLY between 8PM and 10PM. I opened SEVENTEEN service tickets with Verizon and each and every one of them was closed with them telling me that there was no problem with our line. If I would call during the hours that it was down, they would promise to send someone out, but before sending them out, would do a "line test", see that it was working and then cancel my ticket without a word to me. After 12 tickets were closed this way, I started calling them while I was cleaning and just TELLING them that I was rebooting the damned modem, because I KNEW it was outside of the house. Then my husband and I got fed up and decided to call Earthlink to give us service...Earthink was supposed to hook up 3 weeks ago and when we called to find out what was going on, we were told that they are waiting for VERIZON to release the lines. EVEN trying to get away from them, they succeed at screwing me.
- Monday, July 23, 2007 at 13:54:39 (EDT)
Our daughter had a psychotic episode this past winter. We were told she would not be able to responsibly use a phone. We tried to cancel her verizon wireless account, faxed the requisite forms (provided by verizon to avoid penalty) to cancel, was told by a customer service rep that all was in order. This was back in March 2007. We are now receiving bills with the penalty being billed and dunning calls from collection. Any one with a solution to this please e-mail at email@example.com Thank you, Robert
- Sunday, July 22, 2007 at 09:39:37 (EDT)
I love that above this box it says "Short Story." How can anything involving Verizon be short?? ;) I'll try to make it quick: After having my car break down twice on the highway in the middle of the night, I finally got a cell phone. It was the size of a brick. Two years later I decided to upgrade to something a fraction of the size, and Verizon told me "Yes, ma'am, you are authorized to get a new phone." That was strange, but I got my new phone along with a new two year contract that I didn't want. I wasn't happy with the service, and they were up to all kinds of shenanigans with my bill, but I went on with my life until the phone stopped working. I called Verizon and was told, "Ma'am, you are not authorized to get another phone." I demanded to know how I was not "authorized" another phone since mine was obviously broken. She finally relented and gave me some kind of special permission to get a new phone, and extended my contract another year. 1 1/2 years later I was in Texas visiting my sister-in-law and my purse got stolen in a bar. Amazingly, within minutes I found it in the ladies restroom trash can and the only things missing were my phone and my cash. It was a Sunday night. As soon as we got back to her house I started calling the "24-hour customer service" line. The number rang and rang. There was no voice mail, no answering service, nothing at all but a ringing phone. I tried for over an hour to get an answer, but finally gave up and went to bed. The next morning I managed to get someone and report it missing. By that time my phone had been used to place several long-distance calls to Mexico. Verizon ended service to the phone, but told me I would have to pay a hefty ransom to get out of my contract. I chose to pay for the Mexican phone calls and ride out the last six months of my contract with no phone. I'm with T-Mobile now. To the girl that stole my phone: Thanks girl, I'm free now! Best of luck to everyone else on this site, and thanks to the gentleman that started it. Hang tough, everybody. Diana
- Friday, July 20, 2007 at 17:06:49 (EDT)
If you people didn't insist on carrying a dinky, lousy-sounding, signal-dropping expensive walkie-talkie you WOULD NOT KNOW VERIZON!!! I don't hate Verizon-I HATE CELLULAR PHONES. I have never had one and likely never will. They cost too much, don't work worth a damn, and GOOD GRIEF SOMETIMES I WANT TO HIT THE LANDLINE WITH AN AXE so why tote this obnoxious, poorly-functioning doodad around? So you can wig out all Silas-Marnerish over minutes and stagger around from room to room and then outside going "Can you hear me now?" They'll have to get cell phones far more reliable and far less obnoxious before I will even consider one.
- Tuesday, July 17, 2007 at 09:36:58 (EDT)
I posted here many years ago about my 4 to 6 hour hold times on the ISDN customer service line. Those experiences made me steer clear of Verizon for years. Because of circumstances too verbose to describe here, I will suffice it to say there finally came a time I had to break down and get a new POTS line installed in my house, only provider being these thugs. Called this past June, and went thru the 20 questions on this service and that service, with the call ending by me being transferred to some clown to confirm everything I just said, under a recording. I only wish I did it to them; When I called July 2 to check status, I was told they "had no record of such order". "ok, now what". I was told they could rush it, and get it done Friday July 6. (4 days later is a rush, ok...) When I called July 6 to check status, I received a recording that "line was installed/completed at 10:30 am". Umm, ok, still no dial tone. I called the installation 800 # AGAIN and asked what was up. They tested it and agreed there was a problem. So what am I told -> "We will rush it and get it done Monday the 9th"!!!! Ok, new rush, thru the weekend, no phone. This time I wait til Tuesday morning, 10 am, pick up the phone - no dial tone. I call the 800 # AGAIN, "oh, yeah, it was done last night at 7:30pm". Umm, ok, still no dial tone. So they check this magic line again, and wow, I was right again. So I am told they put a "rush" on this, they know what the problem is, and it will be completed by 6pm TODAY! Great!!! Even though it was only 10am, I was satisfied in this persons confidence all was good. 5:30 pm rolls around, out of curiousity, I call back. Now I am told, there is someone coming to the house at 6:15. Hmm, ok. odd, so, I wait, and I wait, and I wait. Finally at 7pm I call, and the NEXT person says, "Day is over, we will get to this tomorrow, priority". DOES ANYBODY ELSE DO PHONE SERVICE!! MY GOD WHAT IS THIS!!
- Tuesday, July 10, 2007 at 19:20:46 (EDT)
Yes, as an earlier poster said, Verizon tries to get rid of employees with sickness, disabilities, etc. I know of one long-time employee who was fired after he lost his sight. The company did not even try to find him another job. Most employees who have chronic health problems that are not fired end up in low-paying Administrative Assistant jobs. Yet Verizon constantly nominates themselves for "Employer-of-the-Year Diveristy Awards". It is sickening as this is no more than a smokescreen. The company could care less about your health problems.
- Tuesday, July 10, 2007 at 01:35:43 (EDT)
Verizon has an employee Code of Conduct in which employees are told to report irregularities, ethics violations, etc. to either their menagers, the Verizon Ethics Line, or Verizon HR. If you are an employee, don't ever do this as it will not solve the ethics problem, only open a door for your management to retaliate against you. This goes to the very top of the company. Even though there is a "no retaliation" provision in the conduct code, it is meaningless. Verizon HR will twist your story to make YOU look like the culprit, not the ethics violator. This company is the most corrupt, from top to bottom, that I have ever in my life worked for. One of these days they will be publicly shown for who they really are.
- Tuesday, July 10, 2007 at 01:23:03 (EDT)
I was part of a reorganization at Verizon. My position was eliminated . In the most humiliating of actions was my position was posted for resumes on a VZ career website two years later. My family is devastated.
- Saturday, July 07, 2007 at 12:36:33 (EDT)
I worked at Verizon for 7 painstaken years in Temple Terrace. This was the worst managment team I had ever seen, they had no business being managers. You could tell they only became so as they were in a conglomorate. They treated their employess with no respect and often we wanted to report the abuse to HR but guess what? they had riffed most of HR and if they even got back to you it was weeks. It is such a shitty place with a terrible managment chain. I worked in the Temple Terrace facility under a lady with serious insecurity issues.. they all fear for their job so they will do anything to keep it. It flows from the top to the bottom, hope things catch up with them and I've never been better since quitting. Long live this site
- Thursday, July 05, 2007 at 15:28:58 (EDT)
My name is Aliya & I have had Verizon Wireless since 2003 and up until about 2005 I thought they were wonderful...until I started REALLY paying attention to my bill & their billing procedures. Now I worked for a telephone company before & KNOW all about the prorates or advanced billing, but y'all I swear my bill has not been less than $500+ in the past 6m! My plan is supposed to be $250+ tax since I have 5 lines of service but I swear it has yet to be that yet. I am beyond depressed I am pissed & frustrated now! I will be doing everything in my power to keep from paying them another red cent! I am beyond the point of niceties here...they are going to see me get really ugly!
- Wednesday, July 04, 2007 at 18:42:40 (EDT)
Michael Gibbons of Dillonvale,OH I lived here for 30 years and the same trashy service still cannot call 1 mile down the road. I finally got dsl out in the country, but every year the same thing, phone service keeps getting worse and the dsl price keeps going up every year. Just to solve the problem that i cannot call not even 1 mile down the road i got rid of the long distance and just a plain calling card, since they put in 911 yes we can call stebenville, oh direct but they consider it extended local calling area and still charge 3 cents a minute for long distance, thats stupid, you can dial the number without dialing the 1 + 740 but yet when i call 1 mile down the road to 695, i have to dial 1 + 740 + 695 and its long distance. I have forever tried to call verizon about this and tell them turn off the 264, 282 so we cannot call it direct and get charged for it, IT is still very lousy service and it is for the birds, thank you verizon for making your service very unpleasing and not letting me call 1 mile down the road, so now i haved solved the little problem, got a cellphone and a simple calling card. That should hurt them in a way!!
- Wednesday, July 04, 2007 at 13:40:15 (EDT)
My DSL connection drops every 5-6 hours so I contacted their incompetent tech support with a terrible accent. After doing the usual such unpluggin and pluging back router, modem, computer, making sure I had filters every where they reach the great conclusion that the problem was with my PC. So I switched to another PC.. same problem... switched to another PC same problem.. So the genious at tech support decided it was my DSL Modem... I ordered a modem after being transfer to 7 different detps and holding for total of 1 hour.. The DSL Modem arrived, installed it and SAME PROBLEM. I'M DROPPING VERIZON...THEY SUCK!!!!!
- Friday, June 29, 2007 at 11:26:37 (EDT)
June 22, 2007 FCC Verizonwireless Clark Howard Re: Account # 002407113251350001 Dear FCC, This letter is a complaint regarding the mishandling of my closed account listed above. A second account remains open. After misunderstanding and miscommunication, I spoke with a representative in February and agreed that I owed $251.69 and a letter would be sent to all credit bureaus. February 22, the check was sent. On June 11, 2007 I received a letter from a collection agency, LDG, demanding payment. When I contacted Verizon to deal with the issue, they advised that could not help, it was out of there hands. I tried to explain to Verizon, but they needed a copy of the check, even though they could see a payment was made for that exact amount applied in early March. After three days of requesting assistance, I spoke with Verizon again. They requested I make payment on the old account directly to Verizon. Now when they realize it is their mistake they now have the power to handle to issue assigned to LDG. They requested that I make payment on the closed account. I requested they move the balance owed to the active account, but Noe with Verizon advised he could not do that. I explained that I did not want to make payment on the closed account, since it would seem to creditors, that I was just now paying the outstanding balance. I requested Verizon write a letter admitting the mistakes and advising creditors to remove all negative reports. They would not, and could not remove negative reports, since the amount was past deue when paid in February. I explained again that it was agreed in February that this would be done. After reviewing in Verizon notes that such an agreement was made, she agreed that a letter would be sent to all credit bureaus, but only after I made the payment. Since the payment was made more than three months earlier, Verizon should send the letters immediately. Verizon now agreed they could transfer the amount owed to the closed account putting the overdue amount on my existing account. I explained this would be OK after I received the letter and not before. After many requests to speak with someone above the Supervisor level, I was denied. Customer NO SERVICE ! Thanks for your assistance. Sincerely, Dennis M
- Friday, June 22, 2007 at 08:25:50 (EDT)
Why do I hate Verizon? Because theyu have the worst customer service I have ever experienced.
- Wednesday, June 20, 2007 at 22:13:07 (EDT)
I ordered dsl last year and also spend countless hours with technical support which ended up getting online but only for a few hours or so. Finally, I cancelled it. Everyone I know has internet service except me for so long. Plus my kids wanted to play Webkinz so I decided to give it another try. I havent had it installed for a week yet and I already had to call twice. I also had Superpage billing problems! They're error(though they wouldnt admit it) but ended up having to pay anyway.
- Monday, June 18, 2007 at 13:58:56 (EDT)
No Way!! I had submitted a painstaking story of my own on this site about 2 months ago, problem has been resolved and billing errors credited to my account. Mind you this is after they failed to call me back after they "went over" my bill and when I called them back their first five answers were that the charges were valid. I reminded them that I was a good customer and that if I wanted to use the internet I would have purchased a package to do so.(They basically charged me for usage I didnt use in the amount of $700.) It was only after I mentioned that I would be reporting the billing error to the attorney general and would take whatever step(s) nessecary to insure that this was not overlooked. I did remain calm yet very firm and assertive to my plan of action. LOL they even tried to sell me a package right off the bat. It seemed like it took them some time to get the supervisor but when I mentioned the attorney general they put me on hold for about 5 seconds and then said okay sir your account has been credited so he/she must have been listening the entire time.
- Saturday, June 16, 2007 at 14:46:22 (EDT)
Verizon has in the recent past, during a "reorganization" have eliminated the positions of many employees that have major chronic health issues. In the past six years, I have personally witnessed four employees "lose their jobs" due to MS, a brain injury, sever diabetes and a stroke. None of these employees qualified for the company subsidized disability insurance. Two have elected to sue the insurance company. I worked for the company for 14 years and suffered from diabetes & kidney disease. MY ATTENDANCE WAS NEVER QUESTIONED . I was hospitalized for 12 days one year that was the extent of missing work. During the past years of employment I had pharmacy costs in excess of $ 18,000. Of course, I lost my health insurance. But got a severance package to keep me quiet. The final act of humiliation was learning that my former position was posted on a VZ website a brief two years later. You know, I am a firm believer in what goes around comes around. The New England Verizon management team has ruined many employees families. I plan to give more details using this great website. The Foxbat-Hunter
- Friday, June 15, 2007 at 13:16:20 (EDT)
vERIZON WIRELESS SUCKS AND I would love to have commercials on television that depict the true ugly beast it is. When I got my daughter added to my plan Verizon Wireless automatically extended my contract for another 2 years. ( i was clueless) so i didn't think twice about adding my son on my plan a few months later. I had already decided that I was going to fulfill my 2 year obligation and then go with a pay as you go service, so when the calander date showed 2 years i called Verizon to terminate and they then informed me that I since I had added another phone I had to wait till we fulfilled that 2 years.... i complied and waited only to find out that since i had added a 3rd phone I had to wait till another few months. Screw that.. i wrote a nasty letter to verizon wireless... and i joined a class action suit. I've called them in the past b/c of poor service and rec'd no help so as far as i'm concerned they did not fulfill there end of the contract and now they want an early termination penalty from me and a zillion other unsatisfied customer. Where are the dammed politicians? I don't want to just complain I want to do something and level the playing field between consumer and out of control corporations. thanks for reading my grip and i'll be looking for more input from others. Allyson from Pennsylvania
- Friday, June 15, 2007 at 10:35:26 (EDT)
Well hello everyone else who hates verizon. I was very happy to see i am not alone. First I get my own cell phone and they let me know that there is a 2 year contract, okay for 39.95 that sounds doable. My bill was never #39.95 .... #1 complaint these companies should be MADE to quote average bills with taxes and fees. I add my daughter to the plan for $9.94 (more like $16+ after taxes and fees) complaint #2 NO ONE
- Friday, June 15, 2007 at 10:23:12 (EDT)
DON'T GO TO ALTEL!! We have been Altel for 6 years and they constantly screw you over. Their favorite gimmic is to change your plan every time you add or subtract minutes. You think that you are on the same plan but actally you are on a different plan that is going to cost you more money. The service rep will lie to you of course and assure you that it is the same plan and only the minutes change. Our last (and I mean OUR LAST) change cost us an extra $150.00 per month. I could go into greater detail - but the bottom line is: stay away from Altel and go to someone else. If you choose to ignore the warning and use them BE VERY CAREFUL MEVER TO CHANGE YOUR MINUTES and save all of your paperwork.
- Friday, June 15, 2007 at 09:12:24 (EDT)
Hi. I though I would post this to see if anyone has any suggestions. I am getting ready to sue Verizon. My story begins with probably a little ignorance on my part. I had Verizon family plan with my two daughters, ages 15 and 12 at the time. My daughter started getting these $.50 text messages. At first I didn't see them due to the 30 plus page phone bill I would get every month. After a few months the messages started growing, $30, $50, $100. I called Verizon customer support two times about these charges and I was told twice, that they were not their charges and they couldn't do anything about them. I kept paying my bill but had finally had it when the charges for these messages on ONE bill went over $200 (they just kept multiplying). Finally I walked into the verizon store at a popular mall, it was crowded. I waited in line, no kidding for 1 hour to get waited on, talk about adding fuel to the fire. Finally I started asking the service rep at the store what these charges were and that I did not want them showing up on my 12 year old daughters bill any longer. He again indicated that they were not verizon charges and there was nothing they could do about them. I told him that if it was not resolved that day that I was going to cancel my service. He said, sorry there was nothing they could do. I left and walked over to the cingular store and cancelled service with Verizon and moved my family plan to cingular. I have paid all of bills except for the cancellation fee that Verizon wants to charge $175 per line. They owe me over $600 from the $.50 messages. Needless to say Verizon sent this to a collection agency and I just didn't care. I had sent two letters to Verizon to discuss - they would not even give me the time of day. Now I do -- I went to re-finance my mortgage and do not have a blemish on my credit report and had a very high credit rating. The Verizon blemish dropped my credit rating 100 points. I was not able to refinance my mortgage and save over $650 per month because of this issue. I hope someone from Verizon is reading this and will help resolve.
- Thursday, June 14, 2007 at 21:06:30 (EDT)
Here's one that many parents may relate to: I purchased a two for one plan for my teenage son (the "ONLY 9.95/month!" extra plan...)... with shared minutes..only I didn't know how MUCH a teenager could possibly talk on the phone. I have a feeling the executives at Verizon know very well, not that I wouldn't do the same thing if I was in their shoes and had their stock options. But I don't so I'm pissed. However just this last Decemeber (Holiday parties etc) my son racked up a $950 TEXT message bill on MY phone bill! The problem was not caught because Verizon failed to mail the monthly bill-so the problem increased in size until the next month-with a HUGE Disconnect notice. Did they send the "lost bill"? No- that would have cost an extra $3.00. Was it their fault? I don't honestly know, but it sure smells fishy. What a coincidence eh? Unfortunately I need my phone for work, so I had no recourse but to pay it. Did it matter that I have been a customer for years? No. Did it matter that I always pay my bill on time every month?No.Did it matter that I didn't really have $900.00 without putting my son up for indentured slavery? These guys would make some of the mafia's hit men blush. I will say this much for the Verizon team though-after the second call to beg the powers that be at Verizon not to cut my phone off, the nice girl did suggest a very logical way to cut off a few hundred dollars. I asked her why the other people had not suggested that. She didn't know. Well, after I bled my son to death for the charges-and cut his text messaging off forever- all again was right with the world. Well, you know, kind of. So parents-BEWARE!!!
- Tuesday, June 12, 2007 at 18:29:19 (EDT)
Over a year ago, I stupidly purchased the PDA XV6700. Since then, I've had it replaced FIVE times due to manufacturer defects. Each time, I beg them to replace it with another model because I know it is not just a coincidence that each otf these phone die a slow, miserable death. I take them into the store, and they poke around at it, and pronounce it dead and begin the process of getting me a new one. After the second one died, I asked if I could please just get another model of phone, but they wont do it! This is one of their most expensive phones and it's a piece of crap! The customer service agents are completely worthless! I have awful reception, although my husband's phone gets great reception everywhere. The phone's screen dies periodically and is now practically unresponsive. I have to reset the damn thing over and over for it to work even a little bit. And now, since I'm past the 90 day manufacturer's warrenty cut-off on my FIFTH phone, the only option they can offer is to PAY them $50 to give me another phone of the same model. Great. I hate you verizon!!! You suck!!!
- Friday, June 08, 2007 at 13:59:16 (EDT)
In may 1/07, I went out to Verizon to get this cool Phone 8300,MP3 player,stuff to do PC music to the phone,headphoned (everything that goes with it) and the phone has spk's on it too..Am a "pay as you go" so no deals for us..I get home and hook it up to the computer and it does't work..after a few day of playing with it still not working..I E-MAIL them..here the frist Letter..... Thank you for contacting Verizon Wireless through our website. My name is Shana, and I am happy to assist you regarding not being able to sync music from your computer to your LG VX8300 phone. I apologize for any inconvenience you have experienced, Charles. However, updated device drivers that support the use of our Music Essentials Kit with Windows Vista are scheduled to be available at the end of this month as a FREE download from our Verizon Wireless Music Essentials Manager download site: www.verizonwireless.com/musicessentialsmanager. Again, I apologize for any inconvenience you have experienced and appreciate your patience. Thank you for being a valued Verizon Wireless customer, Well you guess it on may/30/07 I E_MAIL them again..here the letter.... Thank you for contacting Verizon Wireless through our website and for your reply. Charles, unfortunately it does not appear that the Music Essentials update for VISTA users have been put in place yet. The status through does state "Late May*" as the VISTA Compatible Download Availability Date, however the asterisk refers to the following note. "These dates are estimates. Verizon Wireless does not guarantee that the versions of Music Essentials Manager for any of these devices will support Windows Vista by any specific date and expressly disclaims any liability related either to the timing or existence of Windows Vista support for any Verizon Wireless devices." Verizon Wireless is continuing to test our products and services for compatibility with Microsoft's new operating system, Windows Vista. While Windows Vista is available for purchase, at this point in time, not all Verizon Wireless products and services are certified for use with Windows Vista. As device drivers and software updates become available, you will be able to download them from www.VerizonWireless.com/data. I truly apologize for any inconvenience this may cause you Charles, we value your business and appreciate the opportunity to continue as your wireless service provider. Should you have additional questions or concerns, please reply to this email. Now it said LATE JUNE NOW on there web page...I lost out with over $300 of phone stuff and a cool phone MP3 player that does't work..
- Wednesday, June 06, 2007 at 20:59:54 (EDT)
good news, if you are a CURRENT verizon wireless customer and are having issues, i can help. i work in the wireless industry, and have experienced all of these issues everyone is having, and i can tell you how to get around them, or how to get out of it!!! Ryan 858-229-3963
- Wednesday, June 06, 2007 at 15:55:27 (EDT)
Collections fiasco: (It can be yours too!) After V-gone "charges off (your)account" to zero on their books, they proceed to send them to many of their "user-friendly" collections agencies...yea right. AFNI or Omnium, CBCS and even the wonderful (Attorneys at Law) agency called Solomon & Solomon. They're all warm & precious and cozy to have to deal with. So far, I've figured I've lost 10 years of lifespan over this! Every one of them demands payment for V-B GONE services or merchandise that they really can't explain back to you. The reason why I need an explanation is that my account has morphed into about 12 different accounts while they blended all the services I had with them into one billing monster. So then,they're asking for money for a past-due bill but they can't explain what it's for...This tells me that V-B GONE can tell them anything and it's up to YOU to defend yourself. Good Luck! You ask them to describe the charges and they repeatedly ask when the payment will be made. You then back-track to V-B gone billing dept (Dept of Defense) and anyone you get, yes anyone, will quickly turn both HOSTILE (once you start getting angry)and then escalates to unapproachable. Then, NOTHING gets done. It's a stalemate. So, I've had this Y-P bill go to collections and tried to offer 50 cents or so on the dollar. I'm claiming misrepresentation of the salesperson. They claim "tough luck." They want ALL...not a nickel less. Wish I had a nickel left after this is over. They also will no longer explain, research or "work" with a deliquent account holder once it's gone to collections. None of the collections gorillas will even entertain or offer to make on your behalf, a settlement offer. I've been told my settlement offers are "irrevelant." So, I just "pulled" my FICO score to find it standing at 941. That equates to the top 10 percentile. That means I pay my bills but doesn't say I'm a lay-down idiot. Bring it on V-B gone. Anybody but V-zon is my advice.
- Monday, June 04, 2007 at 21:15:16 (EDT)
Regarding Yel Pgs advertising: RUN like hell! Don't look back! Too bad it's such a monopoly where I live. Run, Run, Run! Save 10 years on your lifespan... Regards, Rob
- Sunday, June 03, 2007 at 23:24:56 (EDT)
I GOT A PHONE CALL FROM AFNI COLLECTIONS SAYING THAT I OWE 800.00$ FROM 2002, I TRIED TO TELL THEM THERE IS A MISTAKE BUT THAY SAID THAY WANT PROOF THAT I PIAD IT. I WAS PISSED OFF AT THAT MOMMENT AND TOLD THEM TO SEND ME SOME PROOF THAT I OWE IT. I ALSO DID SOME RESEARCH AND FOUND OUT THAT IN MY STATE THAY ARE SH*T OUT OF LUCK AFTER 4 YEARS THANK GOD FOR THE INTERNET!
- Saturday, June 02, 2007 at 19:25:42 (EDT)
Been with Verizon for years (why, I don't know) - purchased (with "new every two discount) 3 phones at the beginning of April 07. Decided by the next day we didn't like the phones - not to mention realizing we got charged $20 each phone for the guy to "activate" them; i.e., press a couple buttons when you can do this yourself for free. Anyway, took the phones back to the store, waited over a half hour for someone to tell us "sorry, we aren't able to process the return, our system is down, you'll have to return later or tomorrow" even though we just witnessed them run a credit card through for some other sorry soul who bought into the nightmare. Went back up the next day, returned the phones, got the credit on our card, etc. A few weeks later, noticed our account hadn't been updated to show the new every two back to where it was (now states we can't get a new phone from them until 2009). I e-mailed the company, got a reply saying the change cannot be made on the account until the phones have been returned to the warehouse - could take up to 30 days. Fine. Well, here we are at the beginning of June and still no change to the account. E-mailed them again only to get another person "handling" the account for us stating they needed the FedEx tracking number from the shipping label to track the phones back to the warehouse. Well, since I returned the phones TO THEIR STORE I did not have this. I replied saying as much. Got yet ANOTHER person saying that they show no record of the phones being returned to the warehouse from the store and that I needed to go back to the store and find out why they had not returned the phones. Excuse me? It is NOT MY RESPONSIBILITY to track phone returns or investigate why someone is or is not doing their job. I have the receipt showing my return of the phones and their credit to my card for returning them - that should be proof enough. For all I know, the store turned around the re-sold the returned phones. Just plain ridiculous.
- Saturday, June 02, 2007 at 18:50:33 (EDT)
Phone, DSL, TV (& home toll-free) fiasco On April 25th of this year I contacted Verizon by phone and started telephone service, (including a personal, toll-free residential number, to be billed at $3.00 per month and 10 cents a minute and good for calls in the U.S. only) television service through DirecTV, and broadband DSL internet service. At that time the regular telephone service was transferred and the toll-free number was assigned and I was told that the television service would be installed within a week. I was also told that an installation kit would be shipped to my home with the hardware I would need for the DSL service, which was to be activated on May 12th. The hardware kit arrived about 5 days later and, on May 1st or 2nd, I received a letter in the mail stating that I was to be charged $10.00 per month and 25 cents per minute for the toll-free number. I contacted customer service at that time and, after some discussion I accepted a billing rate of $3.99 per month and 10 cents per minute. On May 4th I had occasion to attempt to use the toll-free number and found that it didn't work. I made numerous calls to customer service over the next several days and, after about a week, I was told that it was not going to work and that I would be given another toll-free number. Then, on May 10th, I got a bill from DirecTV (for $63.00) for service which I had been told would be billed thru Verizon. When, once again, I contacted Verizon I was told that DirecTV had billed me directly because my DSL service had been cancelled. Since I had not cancelled this service, I inquired as to why there had been such a cancellation and, after some delay, I was told that the department which schedules installations had read in my account information that my billing address is a post office box and apparently without noticing that I had a physical address to which they had already sent the installation kit (which had been delivered with some problems with UPS, but that's another story) cancelled my DSL This caused the billing from DirecTV and, after some more time on the phone with customer service agents, gave me a new activation date for DSL service of May 22nd and required me to return the installation kit I had received and accept delivery of another one, this one to be shipped to my work address to avoid more confusion and delay. The replacement kit arrived in a timely manner a few days later and, when I contacted customer service I was told that the activation date had been changed to May 31st but an attempt was made to move the activation date to May 29th. Then, on May 18th, I tried the new toll-free number. Again, it was non-operational. I spent the following Monday and Tuesday talking to 34 different people in customer support and was still unable to, at that time, get the toll-free number to work. Finally, on May 24th, on the third attempt, the third toll-free number was made functional. On May 27th my wife got a call from someone identifying themself as an employee of Verizon and she was told that the DSL service had been activated and that I could install the modem and connect that day. I installed the filters, and followed the instructions in the startup brochure and was unable, after several hours (during which time I ran a new phone line directly to the modem), to connect. I then called customer support and was told that my activation date was still May 31st. So, on May 31st, when I was notified that my DSL service had been activated, I connected the modem to my computer and spent 2 hours trying to get it to work. Then I, once again, called customer service where I spent another hour talking to an agent who was also unable to determine why I was unable to connect. Although the line checked out from Verizon to the modem and I was able to ping the modem from my computer in a DOS window, I was only able to connect to any website at such a slow connection speed that a web page took a full 5 minutes to load. I even re-installed Windows in the belief that, perhaps, there was something wrong with my computer but that didn't help either. I then connected my computer to my cable modem (which I've been using to connect all three of my computers to the internet for several years) through a Linksys router and I was able to connect at full normal connection speed. I am now faced with paying for an additional month of service with my cable internet provider in addition to the billing I will receive from Verizon which will, I've been told, include two months of charges for sevices, some of which I have yet to use. The DirecTV bill was a direct result of Verizon errors, the DSL service, 5 weeks after it was initiated, is still unavailable and it took a month for the toll-free number to be made usable. I am not pleased with Verizon. W. C. McGregor Addendum 1 Correction: DirecTV installed their equipment on April 27. Addition: On June 1st I spent another two hours on the phone with a Verizon support agent trying to get the DSL service to work only to be told at the end of my call that the technical support people had determined that the problem was at their end and there was not a problem with my equipment or software. I am supposed to get a follow up call within 24 hours. (As of 10:00 PM, June 1) Also, on June 2nd, I got another bill from DirecTV and was told that Verizon had not yet corrected the billing issues. I have already paid for the first month of TV service directly, although Verizon is supposed to get the bill from DirecTV, and now I must pay for a second month. I was also told, by a Verizon agent, that to discontinue the DirecTV service there would be a $130.00 early termination fee which, according to a DirecTV support agent, is actually $150.00. That means that if I cancel a service that Verizon started and which I have not yet needed because I still have a cable connection, the mistakes made by Verizon will cost me almost $300.00 in DirecTV billing alone. The expensive mistake of choosing to use Verizon as a provider continues to become more expensive and irritating.
- Saturday, June 02, 2007 at 11:59:26 (EDT)
On May 16, I lost my Verizon dial tone, and did not have any Verizon phone service. I called Verizon. I go through the voice menu maze; there are only a few choices. Then I get the repair office. It is a zoo. They are mixed up. They don't know what to say. They say anything. They say everything. They put me on hold; I get busy signals and have to go through the whole mess again; I get disconnected and have to go through the whole mess again. They keep asking me if I am calling from the line that is out of order. The "on-hold" background chatter keeps entreating me to log onto www.verizon.com for faster service, even though my dial tone and Verizon connection is completely gone and I can't log onto the internet either. I ask if there a complaint department. They say no. I ask if there is a place to go to complain, like a physical place. They say no. I ask is there an office of legal council. They say, there are no lawyers sitting around taking complaints from customers. I say, is anyone taking complaints from customers? They say "no sir, have a nice day, click." And I have to call back, and go through the whole mess again. The repair man was coming Friday. The man didn't come. I had to call back and go through the whole mess again. "So," the lady asks me, "are you calling from the line that is out of order?" No, I tell these fucking idiots for the twentieth time. Finally, the repairman is scheduled to come Saturday morning between 8 am and noon. But, I feel compelled to keep calling to check, to make sure he is comeing. So his appointement changes to after 1 pm. I don't know what to do; I just suck it up. Finally, I am delighted to see that the Verizon repairman arrived at 9 am on day four of my service outage, and fixed the problem very quickly. I tell all of the grief that I have had from Verizon. He says he hears the say story from every customer he meets. The next day, I get a call from Verizon. It is a recorded message. They apologize for the "service outage" and say they will give me a credit. When my bill comes, later in the month, I owe $63, but luckily, they gave me a 72 cents credit for a four day service outage. So, I felt that I had to call them again, to go through that whole mess again to express to them how insulted I was. But, they didn't care. The end.
- Friday, June 01, 2007 at 16:40:00 (EDT)
I just have three things to say about Verizon: THIEVES! THIEVES! THIEVES! I hope they throw all their asses in jail.
- Wednesday, May 30, 2007 at 14:15:16 (EDT)
i use cingular wireless. (for now. at&t recently jumped on their back, and like microsoft, they ruin everything they touch. my contract is up in august.) some of my friends who have verizon wireless often don't receive my calls, even when we've tried it IN THE SAME ROOM. and they rarely get my voicemails. BEWARE!!!! some of my friends recently got new "razr" phones from Verizon that turned out to have many standard features DISABLED, like bluetooth file exchange. Verizon does this to FORCE you to use their TWENTY FIVE CENT PER PIC "service" to download YOUR OWN pics onto YOUR OWN computer. my cingular razr not only syncs with my mac over bluetooth, i can use all the other functions, too, like downloading and uploading pics and other files back and forth.
- Tuesday, May 29, 2007 at 12:05:48 (EDT)
VERIZON THINKS THEY ARE ABOVE THE LAW AND DOES NOT CARE ABOUT ITS CUSTOMERS OR ITS EMPLOYEES !!!!! First of all I would like to say, Im sorry to the customers who are abused by this company. And customers are not the only persons abused by this company. I was a former GTE employee that had the misfortune of becoming a VERIZON employee due to the merger of GTE with Verizon. This company does not care about anything but making money, pleasing the stockholders, and paying executives an exorbitant salary for implementing systems,ideas, and services that do not work. My office was considered a pilot office.... anything new was rolled out of my office, usually without testing to make sure it worked before we sold it to customers, and we were told to sell it! Verizon has fired employees for taking to much time trying to help the customer. In my case I was fired for taking time off to go to the doctor, my doctor stated the time frame I would be out each month for treatment and Verizon would not approve that time frame. I was hurt on my way to work. This is a violation of the FMLA (Family Medical Leave Act) that I was covered under at that time. I have filed charges with the Labor Department Wage & Hour, and Verizon has not responded back to the Wage & Hour investigator.. the sheer arrogance of Verizon is astounding to say the least. The only way to get Verizons attention is to hurt their bottom line $$$$$$. Thank You
- Monday, May 28, 2007 at 21:05:24 (EDT)
I could swear I had already written of my dealings with this farce of a company when I read the other tale from todays date! I have had the exact same experience after signing on in March. When a promised bundle rate of $99.97 for unlimited phone, dsl, and direct tv did not appear(the first bill was for $158 in last week of Mar. but they assured me that was just the initial set up costs and the following month would be as promised but the NEXT bill in first week of Apr-barely a week later- was still for over $138) I called and dropped the phone entirely and pointed out they never "had" provided my direct tv and I asked for an adjustment on the bill. I was told I would be switched to dry loop and told I must provide a credit card number for it.On the 7th of May I got a bill for over $104 dollars(after revisions I demanded down from the $136 for just the DSL!). I paid the "revised one" when it arrived last week, but noted on it that it was still way over what a months worth of DSL alone should have been(the phone service was only on for less than 2 weeks) and three days ago saw where they had also taken another $45.92 out of my credit card! During this time the service has been down twice and I also was handed off to people in other countries who I could barely understand but who promised I would have repairs that were never done..(in fact, the next day there was no record of my having ever even called ) I asked for a supervisor and was told I must learn to be more patient,and then I was told I must be available in case they "got to me" from 8 in the morn til 7 at night! I never got a repair until I had spent ANOTHER two days on the phone, going over this same ground again each time., then this last wed(keep in mind now.. I have only had this service since March 21st) I found I had to have a house line for something(my med alert pendant, I am disabled) and called to ask for just a basic phone line to be turned on here again. Next thing I know I have no DSL and it's three more days of talking to foreigners and my DSL will not be on for at least the next 3 more days because (of course) they dont work on weekends and holidays. Thats a total of 10 days I wont have had service this month, yet they billed me AND GOT PAID TWICE! promised service of a bundle I never did get, repairs that dont seem to happen no matter how many hrs I am on the phone..and now I also find it is not possible to file a class action suit in VA where I live to even fight this! There is no other provider here, at least for the section of town/county I am in and I am furious. I'm tapping an old dial up acct I hadnt got round to closing while Verizon has over $150 of my money this month alone for DSL I dont get. They are the worst example I have ever seen of both service and customer service bar none!
- Friday, May 25, 2007 at 20:37:10 (EDT)
If I had not experienced this I probably would not believe this story. Here goes: I had Verizon telephone service for years (no other options) and got DSL as soon as it was available in my area. About a year into having DSL I decided to drop the phone service, but kept the DSL, which was around 10/06. Everything was working fine. I had the higher speed DSL and it was great. Then came April. During the first week my DSL went on the fritz. I called tech support, and Apoo or whoever answered in India figured out that because I no longer have phone service I would have to "switch" to dry loop. Talked to billing, talked to "customer retention" - there's a joke of a department - and was told the switchover would take about a week. OK, I could deal with that. Nevermind that there was nothing to switch, they just needed to figure out how to rip me off a little more. So a week passed and everything was working ok. Then 2 more days and it quit completely. I called back and they said that they could not give me service until MAY 15!!!!!! WTF???? 5 weeks to get service going again? I repeatedly called every department - billing would send me to tech, then tech would send me back to billing. Now, understand that my bill was paid on my credit card every month, so there was never a problem with my payment being made. I was told that I could have my new account pointed to my old account (or vice versa, I don't remember) and that my email and web page would work again. Not! They still haven't got that going yet. I was told that I could not get the higher speed DSL, only the lower speed and that it would be $24.99 a month. When I complained that I had the higher speed they told me to call back after the service started and they might be able to upgrade. So I did that. They say they can't, that it's not available in my area, even though I had it for 17 months before they totally screwed up everything. And now I'm told they'll be charging me $44 or so a month for this slower service. I think all of this is their little scam for getting back at customers that figure out better options for telephone service. According to the speedtest that Verizon provides, I used to have speeds around 1.5M consistantly. Tonight I checked my speed and it was a blazing 56K - yup, same as good ol' dial-up. I'm stuck with Verizon for a little while longer because no one else offers any kind of broadband service in my area for now, except another company that just resells Verizon. I have never dealt with a company that cares so little for customers. I have called repeatedly to try to get the photos that are stored in "My Web Space" because there are a couple pics of a beloved dog that died last year. The webspace is showing as being used, but I can not access it nor can anyone at Verizon cause that to happen. I thought the photos were safe on their server, but now they can't get them to me. What a nightmare! I would never recommend anyone go with Verizon DSL. I manage two offices for a business locally and we have Verizon DSL at one and were considering switching our other office to it. No Way is that going to happen now. So that's only 3 accounts that I have control over, but I want to tell everyone to stay as far away from Verizon as possible. They do not care about customers, about retaining business, or about providing anything that even resembles service. I hope their stock prices reflect their poor business practices soon! Thankfully there's a new company here that is using new wireless technology and they will be in my home area sometime later this summer. So I'll deal with Veriscam for a few more months and then make the switch - oh happy day that will be!
- Friday, May 25, 2007 at 00:00:59 (EDT)
Didja know that if you sign up for the fair and flexible plan or any plan where you just pay a flat fee each month you give up your right to access you phone records?!?!? As in who you called when and how long you talk. I am fighting an insurance claim and it is imperative to my case to prove how many times I have called the claims office. With my cell phone account (nextel) I was able to go online and download my cell phone records and print them out (I had made 26 calls in 10 days btw)I know for a fact it's at least 3x more from my home phone! But with Verizon I need a subpoena. OK, but really here's the KICKER when the man from the legal office told me I would need a subpoena, I said "whaddya mean?!?! We live in America...those are MY phone records!!" And he replies "YEAH AMERICA, A REAL GREAT PLACE TO LIVE. A COUNTRY THAT DRAGGED ANOTHER COUNTRY INTO WAR". Had I been in my right mind, I would have chewed his ass out. Of course no one agrees with the ****ing war, but did I call to talk to you about the WAR?!?!?! Unfortunately, I was so stunned, I was brought to tears due to the frustration and stupidity of the entire situation. And they won, so off I go to get my little self a subpoena and on with my tiny miserable existence because I am just a speck of dust compared with their power. But I tell you...I will never ever ever do business with them again EVER!!!!!
- Thursday, May 24, 2007 at 19:04:28 (EDT)
I paid $30+ every month for 30 minutes of phone time, $.50/per minute. I was on automatic payment through via a credit card. I have dealt exclusively with Verzion for phone, DSL, and Directv. I am billed about $166 per month and I have been with Verzion for many years. My credit card company changed my account number. Therefore my monthly payment did not go through. Verzion wireless took the $390, over 13 hours away. They had made 2 previous mistakes on my account which got credit to my fault. They told me I only get 1 reversal and I already had 2 (that were their mistakes). I informed them that if that was their attitude towards a long time faithful customer I would drop all my business, phone tv and internet with them. Verzion Wireless did not care. I called the Verzion Business Office to see if I could get this resolved. They always transferred me back to Verzion Wireless. Verzion Wireless still did nothing. I can not believe that they have a company full of people that care nothing about helping a loyal customer. It is unbelievable. I will start lokking at their competitors for service. Verzion just doesn't care. It is unbelievable.
- Thursday, May 24, 2007 at 17:18:12 (EDT)
I recnetly received a letter from a collection agency stating that I owed $400 from an old Verizon phone line...from 1997!! I have been a customer of verizon's several times since with the same name in the same state and with the same ssn. Why wasn't I contacted about this bill before? The only thing I can imagine is that they never shut my line when I was in college, somebody used it till the well ran dry and the lazy F**ks at Verizon never bothered to tell me because it is easier to sell a default account and wash their hands of their own mess. Since I have no records from such a long time ago (and why should I? I have never been late paying anything before)I have no chioce but to claim fraud / ID theft and hope for the best. Is there anything I can do?
- Thursday, May 24, 2007 at 07:36:09 (EDT)
Husband and I signed up for 750 shared minutes and two phones exactly 1.5 years ago. Phones were $150 each before $50 rebate. My phone died this past weekend. Verizon refuses to sent it for service, says I have to buy the same phone for pro-rated $50. Can't get a cheaper phone for this plan to wait out the contract. WTF?
- Wednesday, May 23, 2007 at 08:34:24 (EDT)
23 December 2006. At this date I have been a verizon customer for 3+ years. I call to get my fiance and our two teenage daughters added to my account under 1 family share plan 69.00 (1400 minutes shared) and 500 texts per phone (10.00 ea @ 40.00) 10.00 per added line @ 30.00. This equals 140.00. I am not stupid or uneducated so i ask about taxes, fees, surcharges and the rep tells me my bill will be 165.00 per month roughly for the 4 lines. 25 December everyone opens their phones and activates them. My first bill is 330.00 (some advance on payments blah blah blah) I pay it. My second bill is 240.00. I log into my verizon account on line. My phone is on its own account. A second phone is on its own account. The third phone is on it's own account. The fourth phone is on it's own account. I call. "we're sorry but you agreed to the terms when you activated your phone." I spend numerous hours calling and visiting different verizon stores for help to no avail. My bill now is 480.00. I call and cancel the three lines at 160.00 each. My final bill is 960.00. I call to dispute and get the same "we are sorry you agreed nothing we can do pay up." I don't pay. They cancel my final line and add 160.00 to the bill. I am furious. I have to have my phone for work. I call and offer half. They say no we need payment in full. I work a ton of over time. I call yesterday and offer them the full amount to reactivate my 1 phone line. They say i have to pay the full amount minus the 160 they charged me for my disconnection fee but now require a 400.00 security deposit because my payments have lapsed over 30 days..... arrrrrrrgggggggghhhhhhhhh I HATE VERIZON. Everyone I have spoke to has been nothing but rude. I ask to talk to someone in charge and they say "they will tell you the same... we need the full payment and a security deposit" I hate them i hate them i hate them....
- Wednesday, May 23, 2007 at 08:17:46 (EDT)
There HAS TO BE stories of hell brought on by Yellow Pages advertising screw-ups, subsequent accounts going to collections of over-priced and misrepresented information given to customers and other YP nuances. Me, I'm in Florida...where else? So,I'm "fighting" these pricks through the endless stream of their collection agencies. Yes, I know, even though I "voluntarily entered" into a YP adv agreement, it wasn't at all what the sorry salesperson said I could expect. My sales/phone traffic actually went backwards but I was paying over 2x MORE as the cost of the ads I was paying in my 1st year of adv with them. After the smoke cleared, I was only hoping/asking for a little bit of a concession (50 cents or so on the dollar owed) on their part due to the dismal failure of my adv program. I got a big all or nothing...They stand behind NOTHING...no one will even try and help. I don't think anybody can because this outfit is so big and it needs all the money it can get to pay off the muckety-mucks and the fires I read about. Meanwhile, my 35-plus years of good credit is going down the tubes because I REFUSE to let them have their cake AND eat it too!!! Where are the other YP adv horror stories/collections if they/you got to that/that point, on here?
- Tuesday, May 22, 2007 at 15:35:59 (EDT)
Got Fios internet service.Called because of problem connecting to sites. They checked line and said ok. I asked if the faster speed would help.They said I was entitled to it. I said great! Before that I asked for a better plan they advertised. It reduced my bill for phone and internet service from $99 to $89. The following month I got a bill for $117! I called and asked why. They said you are on a new plan with faster service which I didn't ask for. The additional charge included a one month charge because the new plan ,which was for twelve months, didn't start for a month. That cost was for what the additional cost would be after the twelve months!! I told them to put me back on the plan I asked for and to deduct all extra charges or they could cancel my service immediately. They complied. So when you deal with Verizon make sure you ask how long their plan is for, when does it start, what are the charges in the future, and above all do not put me on a plan I didn't ask for!
- Tuesday, May 22, 2007 at 08:16:50 (EDT)
Got Fios internet service.Called because of problem connecting to sites. They checked line and said ok. I asked if the faster speed would help.They said I was entitled to it. I said great! Before that I asked for a better plan they advertised. It reduced my bill for phone and internet service from $99 to $89. The following month I got a bill for $117! I called and asked why. They said you are on a new plan with faster service which I didn't ask for. The additional charge included a one month charge because the new plan ,which was for twelve months, didn't start for a month. That cost was for what the additional cost would be after the twelve months!! I told them to put me back on the plan I asked for and to deduct all extra charges or they could cancel my service immediately. They complied. So when you deal with Verizon make sure you ask how long their plan is for, when does it start, what are the charges in the future, and above all do not put me on a plan I didn't ask for!
- Tuesday, May 22, 2007 at 08:16:41 (EDT)
My story probably isn't nearly as exciting as some other folks, but I definitely feel the pain!! Verizon wireless. My wife and I signed up for the "america's choice" plan when it first came out...shared minutes, blah blah blah, whatever else. We got a couple of early LG flip phones (they sucked too) for a reasonable price. Within a week, however the phones were malfunctioning...turning themselves off etc. I called verizon wirelss, and was told to call the manufacturer. Now, I dunno if you folks have ever trid to contact the manufacturer of major stuff - but suffice to say it does not work well. I tried, and after 2 weeks of arguing with LG was told "Oh wait, you're with verizon? It was only 3 weeks ago? You're under warranty!". So I call back verizon's warranty system and you know what they told me? "We're sorry, you've had the phone for over a month"...apparently at that time the verizon warranty was only good for 10 days. So I went to a verizon store and threw an absolute rambling sh*tfit, insulting verizon, their phones, their company, their techs, the rep I was speaking to...I think I might have even made some derogatory comments about his mother and her choices in sexual partners. At the end of all that, Verizon tells me that they will not replace the phones. So I tell them to cancel my account, showing them a signed contract saying that it will be $175 to cancel both lines (some tech somewhere probably screwed up and wrote that wrong). So it's all well and good, they agree to it, my phones are turned off (signed up for cingular that day). I then get a normal monthly bill. I pay it (mind you, the phones are OFF at this point). I then get ANOTHER monthyl bill, and spend another 3 - 4 hours arguing that the damn account is cancelled. They finally get it through their heads, and I then receive another bill...for $425 bucks...175 PER LINE plus ANOTHER monthly charge. I actually went to bat on this, threatening to go to court over the duplicated charge. Nothing like telling a mega-conglomerate that you're going to take them to small claims court. They eventually dropped the duplicated charge, took the 175 I was willing to pay. Now the real fun starts. 2 weeks later I get a letter saying that they are sorry to hear about my defective handsets, and will gladly replace them. Idiots. Just to contrast: I am now a cingular customer, and VERY happy with it. Similar situation arose: bought a brand new razr v3, but from ebay. About 2 weeks later the phone started having electronics issues (turning off, not charging etc). Called the seller, who was no help. Called motorola who gave me an address for a motorola authorized repair guy. Before going there, decided to give cingular a try. Went to the shop, and was given the warranty number. I was thinking "here we go again", as I dialed the number. Well, wonder of wonders...within 5 minutes the guy on the phone said "No problem, whats the serial # on the phone?"...I gave it to him, and he authorized an exchange. He asked if I wanted to be charged for overnight shipping, I said it was not necessary. The next day I had a new phone in my hand and (wonder of wonders): NO ADDITIONAL CHARGE! I know that cingular is still a huge company, and that many people probably have horror stories about them as well...but I've been with them around 3 years now, and in those 3 years they have been nothing short of stellar...huge contrast to my 1 month experience with verizon wireless.
- Thursday, May 17, 2007 at 12:06:21 (EDT)
Hey, it's Florida-Horror again, let me add that I can't log in to my account to pay, because since it's disabled, I can't get in. Stupid letters. Yeah, I'm also being double-billed for an id that doesn't exist. The tech didn't leave me with id information & it's apparently his info from what i'm told. This supposedly happens a lot from what i'm also told.
- Friday, May 11, 2007 at 10:36:06 (EDT)
I am an employee. Yes, an employee. I sell services, like DSL and phone service. I got FiOS, because if I get anything else, it'll look bad. So, when I can't pay my bill, because my credit card (with no balance) won't accept the charges, it looks like I'm a deadbeat. However, they can't send me a statement because it costs too much to do so. They can't give me my account number over the phone because of safeguarding. I can't view my own file because of security. I can't get through on my lunch or when calling in because of hold times. I can't stay over on my lunch because of business hours, required half-hour schedules/lunches, etc. My hours keep Verizon from being open when I'm off the clock. Basically, I have no way to pay my bill, no way to know my balance, no way to know my account number, and I'm now on vacation, sitting on hold all day as I type this, trying to find a way to pay my bill. I'm infuriated and don't have my gift card I was promised by locking into a stupid contract to get this. The beauty is that I'm being told that I can't get my $100.00 gift card because I'm late on my bill. It's no fault of my own. Oh, and I JUST*** got my credit fixed due to identity theft. Why did I have identity theft fixed-up on my credit report? Well, that's a long story. However, even after proving it was just that, Verizon Wireless still required a $200.00 credit deposit for a contract. Yup, then they couldn't "find a record of me putting it down," so I never got that back. They're now charging me an Early Termination Fee / Inconvenience Fee to get rid of it. After staying on hold with them for half an hour, I had to be transferred to Busines to speak iwth them because they apparetnly have an entirely different department set up just to subtract that employee discount. I find that ridiculous. Juuuuuust shoot me. hahaha. I normally don't sound that patetic, but in this situation, wouldn't you be reaching out as well? The sad thing is that when people ask where I work, like if I'm going on a date with a girl or something, I'll tell her, and she'll reply with something like "Oh my god, I always have issues with them, can you straighten this out for me, or is there a better number to call?" I never hear of good stories about how people help, or anything like that. Other people say that about their companies. I only get horror stories. Another girl I took out to dinner, very nice lady, said that her mother had her handle her account for her because she couldn't handle the stress. I'm beginning to consider hiding my job from the dating world. Tampa has lots of secrets, I may as well too.
- Friday, May 11, 2007 at 10:34:44 (EDT)
I got FIOS! Now I have a Network for my desktop computer! Trouble is, I have no Internet Connection-the installer just left my house and told me to call 1 888 553-1555. I've called over a dozen times. I get disconnected every time. I managed to get a live person early today and he assured me he would call me back when we disconnected - He didn't.
- Sunday, May 06, 2007 at 13:30:33 (EDT)
I didnt call there!!! I checked my bill and saw two calls to Salt Lake City. Nobody in this house knows anybody there or called there. I think Verizon adds calls and if you dont contest it they collect your money for nothing. I called them on it and they credited my account. What if they are doing this? They can get away with this theft by just crediting you. Hmm? Now that was my land line, now for dsl story... Signed up for DSL at $29.95 and was told they had to update the lines and while I was waiting they gave me a temporary dial up number..No problem. DSL started working and now I started getting charged for the dialup number...jeez go figure. Then over a year later my DSL bill goes up $10. I call and tell them my plan was for $29.95 so they credited my account, each month I would get a bill with a credit on it then here we go again, I call and started getting credited. Now it time for Voip and cable. SunRocket or Vonage
- Saturday, May 05, 2007 at 09:53:43 (EDT)
Verizon is attempting to squeeze $526.12 from my dead wife’s ashes. My wife passed away in January of this year and the family had no alternative except to close her small realty office in Sylmar California the same month. None of the family members are licensed real estate brokers so we can not legally run a real state company. We continued to pay the bill for the Verizon telephone service for an additional two months until the end of March, at which time we asked Verizon to discontinue service. Immediately a new real estate company moved in to the old office and ordered Verizon telephone and internet service. The new real estate company naturally paid additional moneys for the connection and initiation of the new services, plus usage. Verizon gained, Verizon lost nothing, but that wasn’t good enough. I have in my hand today a bill from Verizon totaling $526.12 for early service termination penalties, for my dead wife’s business that no longer exists. Her Verizon business account still had about a year left on the term of the contract. Repeated attempts to come to a realist settlement of these charges have been met with consistent frustration, bordering on rage. Their representatives’ have not only been totally inflexible but several of them have been downright insensitive and cruel. They may well be pleased to hear that. That is the conclusion about that company I am beginning to come to. Seeing as how my wife’s company is no longer in existence. If it is their intention to come after widower and orphans for this cast-in-concrete debt…bring it on…we are ready. Formally a very happy Verizon customer Still a Verizon customer with several Verizon accounts; now seriously angry and disenchanted.
- Friday, May 04, 2007 at 19:25:29 (EDT)
Hi,i'm from P.R. I dont speak english well so I going to try to tell my story.. im getting crazy i live all my life in PR, in the past month i go to get my credit report to buy me a house and for sorprise i have two accounts in my name with verizon and i go to the internet to get the telephone number so i can dispute that, but none of the number work if somebody know any other number or other thing suggest to do please let me know. This two accounts are from verizon of Mass and i wasnt me.this are the numbers i have: 1800-870-9999,1800-660-0505,1800-430-2222,1800-244-3737 1800-244-5303 please help me i dont even have a cel with that company and they are charges in my "residence" in Massachusets
- Friday, May 04, 2007 at 12:09:53 (EDT)
My 15 yr old brother got a moto q and the next bill was over $500 because of internet usage, he said that he didnt got on the internet and my response to that was less than pleasurable. I took the phone in to my posession for obvious reasons, I mean i do pay the bill. The next month the bill was just over 400 for the same type of internet usage. LOL I know for a fact that he didnt use the internet now and I feel like an ass for taking his phone and giving him a piece of my mind. I dont know if they are going to credit my bill for overcharging me two months in a row. I am going to speak to a customer service rep today. This is not the first time that verizon has screwed me on a billing situation. I sent money to them for an account that was due and they applied it to another account in my name which had already been paid. I spoke with them and they stated that there was nothing that they could do about it. If they do not fix their mistake this time i am canceling because of poor service and billing problems. By the way this site is fantastic and very informative.
- Friday, May 04, 2007 at 10:39:47 (EDT)
WHERE IS THE WEB SPACE I'M PAYING FOR YOU LOUSY F*CKERS? I have Verizon DSL. I have a small, online business. I needed more web space so I could display more product. So I placed an order. Thus began my descent into HELL! I placed my order 26 days ago. The next day I connected via FTP to see if my added space was available yet, and what do I find? I find that not only did they NOT process my order, but they TOOK AWAY a large portion of the web space that I had to begin with! I still don't have what I ordered (and am now being billed for). I just got off the phone with these crooked slimebags for the SIXTEENTH (16th) time, with no results. Yes, I have telephonically circumnavigated the freakin' globe 16 times now. The shortest of these calls was maybe 40 minutes -- the longest nearly 3 hours. I have been deliberately disconnected 4 times by agents who clearly didn't know what to do with my complaint because they either didn't understand it from the beginning, or because the solution wasn't listed in their Idiot Manual (which is apparently limited to suggestions such as, "Is your modem plugged in?"). Each and every call has resulted in multiple transfers (from Billing to Tech Support to Sales, and back again). And with each transfer, you have to start over from Square One with some new bonehead who doesn't know a megabyte from a megaphone, yet has the audacity to proceed on the assumption that my problem is of my own making ("Is your modem plugged in?")! I've asked for supervisors and been transferred to people who were dumber than the ones I started with. I've had to hang up and start over because of Indian "Techs" who spoke such poor English that meaningful communication was hopeless. More than one Tech insisted on initiating a "shared session" on my computer to try and diagnose the problem (despite my protests that it was completely unnecessary). It was both pathetic and hilarious, watching them click on random bullshit--clearly lost and in WAY over their heads. "Monica" even clicked on an advertisement! And I was forced to terminate my session with "Brad" when I caught him perusing items on my desktop! THERE IS SIMPLY NO EXCUSE FOR THIS! Perhaps worst of all, if I want broadband where I live, I only have one viable alternative to Verizon (unless I'm willing to go wireless--which I'm not). And that would be our Cable Company, another huge conglomerate which treats us just as badly. I should add that this isn't my first time on the merry-go-round with Verizon; Over the years I've placed a number of orders to upgrade my service in various ways as my needs increased. I've had similar difficulties EVERY TIME. This company owes me a small fortune in lost time, lost business, services paid for but not received, and sheer aggravation. And get this: one time, in desperation, I tried withholding payment on charges for a specific service I had been paying for but had never received. On my next call, I explained this to the billing representative. She says, "Gosh, that's too bad you did that. I can't help you until your account is paid in full!" This is EXTORTION, plain and simple. I'd like to stick around, but I must move on now to the Microsoft forum, because the defective Windows Vista (Ripoff!) is also wreaking havoc on my work. All I can say is, the fact that any company can get away with this stuff indicates that this country has become one sick, sick, place. Good luck to all, Kathy
- Wednesday, April 25, 2007 at 12:50:08 (EDT)
COMPLAINT ABOUT VERIZON CELL COMPANY FACTS: The wireless service companies have evolved as monopolies to create large sums of moneys by creating a mentality that traps you into making payments on the service for two years, and you have no way out. Let me explain: The telephones they offer to you really don’t cost the company more than TEN ($10 bucks) to manufacture. They, in turn make you an offer that if you sign a contract with them for TWO (2) years, the telephone is free. Believe me, nothing is free. When you consider the payments spread over the average of 24 months, between $60 and $500 per month, well, you do the math. In the interim, you have no rights, and they know this because you have already signed a contract for two years. So, they don’t really care whether you are satisfied with the service, or not. For crying out loud, this is just a stupid service that everyone needs in the 21st century. They got you over a barrel. Can you imagine, if you had to sign contracts with you mechanic for 2 years, or the water company, or your lawyer? Why can't they base their business on credibility of the service they have to offer. The reason why they do this is to be in debt with them, renoucing your freedom and have you over a barrel. It guarantees them payment from you for a long time. You can go to Walmart, Target or any other discount store and you can buy a prepaid phone from T-mobile, Tracfone, and many others. for under $30 bucks. Is this tell you how much these phones really cost these companies? The manufacturers of cell phones make millions of phones a year. The cost of manufacturing these phones in China and other countries is very small, in the large quantities they produce. They sell these phones to the phone companies with a margin of 30% or less. This means that if the Manufacturer’s cost is eight dollars ($8) X 30% = $2.40 + 8.00 = $10.40. But they tell you the phone costs $300, but if you sign up for 24 months it only costs you $50 (in some cases they tell you is free) Ha! Ladies and gentlemen, it’s all a lie! They just want you to think you are getting something for nothing. You are getting ripped off! They have a broad advertising scheme that costs $ Billions per year. Who do you think pay for their advertising, you do! Now, here is the other problem: That piece of plastic (telephone) only works with a particular cell phone carrier. This means that every time you switch cell phone companies, you throw your phone away and get a new one to work with the next cell company that you choose for another two years. This is a waste in money and great pollution to the environment. I urge you, the consumer to do something about it. Please write letters to your congressman/woman and to the consumer protection agencies to change the way these companies rip off the consumer and pollute the environment. Don’t get ripped off any longer! They have devised a plan to continue adding frugal and unwanted gadgets to the service so that you pay them more money every month. How many people really care to have television, cameras, email, mp3, a bunch of games in a telephone. I always thought that a phone was used for communicating purposes. Hell, the money you pay every month for all these services can’t be afforded by most young people today. But, you see, they have found a new market. Most young people can not afford this high payments all the time. Guess what? You are stuck, because you can’t cancel or change your service for another 24 months. Too bad, they say, pay or your credit is at risk. I pay more for my cell phone bill every month than I pay in gasoline for my car. Well, my friends, we can do something about this mentality the phone companies have today. I have noticed how many other service companies are conducting business today, following the cell companies schemes. As more people continue to fall for service contracts the costlier it gets and you have an aggravated life style in your hands. DO SOMETHING PLEASE! You can log on to different sites in the web and read about companies with very poor customer service support. Verizon, whom I had service with for the last 3 ½ years is no better than the competition. I will not renew my contract with Verizon ever again. I think most of the employees that are running Verizon today came out of the ill fait ATT Wireless company from early 2000. ATT had the worse customer service. The saga continues with Verizon. They are extremely rude and negligent people! The bull shit you have to go through with their money making scheme is not worth having the service at all. When you purchase a cell phone that has a history of problems, and they refuse to admit there is any thing wrong, you know they are lying. The aggravation they put you through is an illegal tactics. Many of you know what I am talking about. I renewed my account with Verizon last year. I paid $83 plus tax for each LG phone. I bought two, one for me and one for my wife. Not a freebie! If you are an old customer, you get no promotions (not allowed). So much for customer loyalty. The phones I received were recommended by their salesman at Circuit City. FACT: The phones are a piece of you know what! Battery life? 24 hrs at the most. So I bought a new battery for an additional $40. Nuisance buttons on the side that will activate if bumped, which actives a voice command for driving mode. Very annoying! The messages in my voice mail are not received in a timely manner, sometimes I may get one that was sent a week ago. Bottom line, they refused to give me a new phone, so, they came up with a software update program for the LG VX6100 that supposedly will increase the life of the battery and get a better reception, but Verizon never bother to tell me. I went to the Verizon store in Camarillo, Ca. to see if there was anything they could do to help this old and faithful customer. They are pretty nasty. They re-programmed my old phone and all the information such as telephone numbers was erased. But here is the kicker, they fried my phone, so I had no phone at all. (you see, for them to give you a different phone, you have to add another two years to your contract) And after pulling teeth, they finally opted to replace it with a refurbished one of the same type, which I hated to begin with. This refurbished phone was not operational either. So, I get a used phone full of somebody else’s germs and had to beg them to replace it again because it was not operational. The replacement had problems too, (you couldn’t hear the voice coming in). After arguing with these people to fix it, finally, they replaced it with one that worked. The aggravation I have gone through with this people has resulted in a very negative relationship. To make matters worse, the following month I get a bill for $250.00 more than I have been paying. These people are vindictive, arrogant and thieves. When I tried to increase my plan to more minutes per month, they told me that my contract will have to start again for another 24 months. You can see clearly their method of rip off. So, I went to Target and bought a pay as you go telephone through another cell company, at least, there is no contract to deal with. I rather use this phone. 8 ½ cents per minute is cheaper than paying 45 cents if I go over the minutes allowed by Verizon. BAIT AND SWITCH SCHEME! They totally ignore legitimate complaints. I am just counting the days: 4 months to go before I can cancel them out. They are just like the oil companies, they got you over a barrel. In today’s technological world, there is no reason, why you couldn’t just buy any phone and work with any telephone carrier by using a simms card or something of the sort. Then you can buy a phone through Walmart, or Costco, or any body out there like you can with a landline telephone. Can you imagine how much cleaner our environment will be. You can take your phone and use any service you want and not have to dispose of it every time you change phone companies like Verizon. NO CONTRACTS ALL TOGETHER!! MAKE IT ILLEGAL! If this companies have such a great service and support, you wouldn't need any contracts, you just would remain a faithfull customer forever.
- Thursday, April 19, 2007 at 15:07:38 (EDT)
I'm not even going to go into the details. Verizon is pathetic. One finger on one hand of this organization doesn't know what the other fingers are doing on the same hand, let alone the other hand or feet. We had DSL and land phone service for YEARS. At a cost of over $100 a month, which we always paid like clockwork. Over the years, there were several times where the service, mainly the DSL, would go out. After numerous calls to tech support, not solving the problem, and after much frustration and aggravation, all of a sudden someone would discover "oh, we're having problems in that area." Nevertheless, we stayed with them, and paid our bills. Recently, we decided to move, and to cut back on bills on one house while we were in the process of moving to another area, we tried to cancel our landline service and just keep the DSL (we have 5 cell phones in our family, my wife and I have two each, one pre-paid, one plan each, and our son has one) because we just don't need the landline. This started a nightmare. It took 2 hours on the phone and 4 different CS people just to figure out how to do this. After that, they told me they would give me 2 months free DSL for my troubles, and my phone would be turned off friday. It's now monday, and my phone is still on, and my DSL was turned off this morning. After the first call to Verizon, they told me nothing was wrong with my DSL and sent me to Linksys for tech help (I have a wireless router). Linksys finally determined the problem was with Verizon, then I get a page, finally, telling me that my verizon DSL has been disabled due to a "billing issue." Mind you, I gave them a credit card number last week when I did all this to begin with, so there should be NO "billing issues." So what I get from Verizon is my phone won't be off til Weds, and that they had a work order in for DSL... It took me 2 hours and SIX representatives to get this far. They had fun putting me on hold and just ignoring what I was telling them for quite some time. I'm done. I told them to close ALL my accounts, send me a final bill, and I am never going to have anything to do with Verizon again, period. There's far more to the story than this, but I have an IQ of 162, speak perfect english, and have two advanced college degrees. There certainly was no communication problem on my end. There were numerous communication problems with the people speaking english as a second language and having a problem with their listening skills on the other end. If I pay my bill $100+ in the USA, in American dollars, I think I deserve someone that understands English when I need customer service too. Apparently they've fired all those people and outsourced their jobs to India or somewhere else, based upon the language skills of the CS reps I encountered. Verizon is pathetic. I'm outta here, and outta Verizon. Rich McGervey
- Monday, April 16, 2007 at 11:20:37 (EDT)
I haven't been this mad in a long time. I won't go into all of the details- it just makes me madder, but I will say this: Verizon SYSTEMATICALLY treats customers like SHIT and has the worst customer service I have ever encountered... They must be making billions by charging what they do while not providing any true customer centric support solutions. The are leveraging their coverage monopoly to screw people. I wanted to discontinue my phone. I called and was told to go to the website... I went to the website, searched for 45 minutes --- YOU CAN'T TURN A PHONE OFF (ONLY ON). YOU CAN'T CANCEL YOUR ACCOUNT. I called Customer Support and was told by the rep that he could do it... then he put me on hold for 15 minutes! Came back and said that he couldn't... transferred me to Tech Support... message said "Due to storms we're under-staffed your hold time will be long" "Expected wait time 1 minute" Waited 10 minutes - DISCONNECTED. Called back -> Took 3 calls to navigate the vmail tree to get to Lost and Stolen phones.... Waited 10 minutes - DISCONNECTED. What can a person do? It is wrong that the only choice is to go without a cell phone. How about a fucking brick through the window of a Verizon shops... That's the ONLY power we have.
- Sunday, April 15, 2007 at 23:29:02 (EDT)
Okay well man do i have a story. Well, i got my cell phone for christmas, and it is my first phone that i am owning in the verizon wireless department. Well my mother had blocked texting, internet usage, and all those cool features so i wouldnt go over on my bill. Well in the past they have allowed my phone to go on the internet, and in this past month is the first time that i received a text from a friend, and im think well this isnt right its supposed to be blocked! Well of course, im not going to just let it go i mean im a teenager! im going to text, figuring that since verizon was stupid enough to unlbock texting on my phone after my mother told them never to do that unless she was to set up a plan to do so, that they would have to pay for all the texting.I am not sure if they are going to or not yet, but i know they should! its their buisness they should know how to run it and not mess with anyone's account!I owe like 100 some dollars in texting because alot of people were texting me soo much and they were charging me for it! ugh...i think i might just go call them now about this. And im not paying 100$ for their mistake!!!
- Saturday, April 14, 2007 at 19:17:11 (EDT)
I have an LG 4400 phone and have been a Verizon customer for about 4 years. My bills have constantly been about $45 / month since I hardly ever use additional service. In January I traveled to Florida and forwarded my home phone to the cell phone while I was away. It was very convenient and I got calls from neighbors who didn’t realize I had gone away for a few weeks. The downside was that I got a bill for over $200.00 when I returned, since I went over my 400 minutes by a bit. At $.45 a minute it really adds up fast. Then mysteriously, the inner screen of my phone stopped working. I could get and make calls, but I could not see call history or my phone book etc. The phone was quite limited at that point. I went to a couple of Verizon outlets to look into buying a new phone and told them that I would be moving to Florida soon and they advised me to not buy a new phone until I moved. Mysteriously, the phone began working a few days later for the next couple of months, like nothing ever happened. In March, I went out of state again and accrued a high phone bill again- although I don’t know how this happened since I didn’t forward the home phone this time. The bill now is $179. The phone stopped working again as soon as I received the text message from Venison that I had a new bill. Bottom line- I think Venison has disabled the phone. I have never been late with a bill and the proof will be if the phone begins to work again when I pay the current bill. I might also add that I have been without a contract after the initial first two years- I never renewed. I think the disabling of my phone is a deliberate attempt to force me to renew the contract. Of course when I go in they will tell me that my phone is bad and it needs to be replaced. There was no physical "event" before the phone stopped, and none before it started working again.
- Thursday, April 12, 2007 at 20:55:55 (EDT)
I changed my telephine number becuase of nuisance calls. I asked Verizon Sales representive if I change to a new number will I get uninterrupted DSL Service. I was told this was fine.( no Problem ) I have had no DSL Service from 27th March 2007 and & they still do not know when Will get DSL. You are moved from Departments to Departments.I was even told to contact AOL for Verizon unable to provide DSL and To Inform Aol of the Change of my new number and I would have DSL. If Its a New Customer in 5 days Verizon will have them connected This is becuase of bring new customers in and give a lousy service to the rest. Any new comers to Verizon should think before they join.
- Thursday, April 12, 2007 at 10:44:46 (EDT)
My recent experience with Verizon wireless was so horrendous that I don't want anyone else to fall for their false ads. I tried Verizon wireless for about 12 days and couldn't stand all the dropped calls and bad service. Having thought that they were true to their word about the 15 day trial period, I cancelled my service and went back to my old provider. As you would have guessed, Verizon slammed me with charges mounting to $500. We have been trying to fight this up hill battle and was shocked to know that this seems to be a company policy and there are a lot more victims.
- Sunday, April 08, 2007 at 18:03:25 (EDT)
April 5, 2007 Below is the actual letter I've written to Verizon. It probably will not make a difference. I am now switching everything to another service provider. Sorry, it's so long but I wanted to make sure, should it acutally reach someone who has the inclination to do something they understand the mess that occurred. Verizon – Pennsylvania 1717 Arch Street Philadelphia, PA 19103 To Whom It May Concern, Let me start by saying I have been a customer of Verizon dating back to 1989 when it was Bell Atlantic. Up until recently I was relatively happy with the service I received from Verizon. In fact, I was happy enough that I decided to also subscribe to Internet services. I figured who better to have my business than the phone company who has served me so well for 18 years. Of course, that has all changed and so goes the reason for taking time out of my work day to sit and compose this letter. Recent happenings have affected me so negatively that I have no choice but to write to someone in hopes that this doesn’t happen to anyone else. I have first attempted to resolve the situation by calling in, but unfortunately, most of the customer service reps and supervisors are content to just pass the buck on to the next individual without solving the issue. I recently purchased a home and was making the phone calls to utilities and phone service to set-up a date in the future to transfer service. I made a call into Verizon during the week of March 12, 2007. I spoke to a gentleman about transferring my landline and DSL service to my new location. I told him that I would be moving on March 31, 2007. He said he would be able to transfer the service on March 20, 2007. I told him that would be fine so long as I would still have my service at my current address until my moving date. He assured me that I would. He also told me that there would be no need to change my telephone number. This was a surprise to me because on the other two occasions that I moved I always had to get a new phone number. However, I didn’t argue with him because he was the expert. At this point I thought all was well. In retrospect, I did find out that there is no way to have the same phone number at two different places while attempting to set-up DSL service at the new location; something which he failed to inform me of and to take into consideration when he put through the transfer of my landline and DSL services. On Tuesday, March 20, 2007, I was working at my new house and a Verizon truck showed up to install new service. I asked him the same question “Is my service still going to be available to me at my old address until I move on the 31st”. He indicated that as far as he knew, it would. He said he had the “TO” part of the transaction. I later went home to have lunch and found out that there was in fact no service! That was about noon. I called back to Verizon and got a young lady on the phone. I told her the situation and after holding for about ½ hour she indicated that she would need to get a supervisor involved and she would call me back. I waited to hear back from her but when no call came by 4:00 p.m. I called Verizon again. I attempted to get the same young lady on the phone but had no success, so I had to tell the story all over again to a new representative. This representative’s name was ---- . After holding onto the phone with her for about ½ hour, she told me that she would work on it and would get back to me. I asked her for a phone number so I can reach her back. That way I could talk directly to her and not get yet another rep involved. She gave me a phone number and told me that I could call that number and leave a message and she would get it and call me back. A little while later, probably about 5:00 p.m. a different lady called me on my cell to tell me that she would be handling everything and my service should be back on soon. I was so elated I didn’t get her name. I just took her word for it. In the meantime, the first rep I had contact with earlier that day finally called back to say that it couldn’t be done. They couldn’t turn the service back on. I told her that I was now dealing with ----- and she should call her because she got someone to call me to say that it COULD be done. I gave her the number --- gave me and she said she was going to call her and find out what was going on. I never heard back from anyone at Verizon. On Wednesday, March 21, 2007, I called back into Verizon to find out what was going on with my service. Again, I got someone on the phone who told me that my service was not going to be turned back on. Let me make it clear at this point that I am more concerned with my DSL service than my actual landline because I have a business that I run and I need Internet connectivity. Since I seemed to be getting nowhere with this representative I asked to speak to a supervisor. Finally, I was connected to a supervisor and she indicated that she was going to get in touch with the repair department and get this all cleared up for me. Well, after spending all morning on the phone with Verizon she told me that she would have my service back on but I couldn’t get DSL but I could take advantage of complimentary dial up until my DSL service was re-connected. I hung up with her not very happy because I was becoming desperate at this point. But, I thought, well, if they turn the phone line back on I can at least use dial up. That never happened; the phone was not turned back on. On Thursday, March 22, 2007 I called back into Verizon and was quite upset by this time. Now, I got a gentleman on the phone by the name of -------. He was very comforting and sincere and said he would help me sort through this mess. He told me he would work on it and if I didn’t have service by the next morning to call him back. The next morning I did not have service. By this time I was just plain worn out from talking to so many people at Verizon and getting no help. In addition, I couldn’t afford to sit on the phone for hours at work talking to Verizon anymore. So, I rationalized I would just be inconvenienced and try to get to a library and use their computers. I figured I only had a week left to move and my DSL ready date was set for March 31, 2007. So, I gave up. Fast forward to Friday, March 31, 2007; I received a call from Verizon DSL that said my service ready date was being moved to April 2, 2007 now. This upset me a lot because as it was I have been without phone and DSL service for 11 days at this point. So, I called in to Verizon DSL to find out why my date was changing. The first two times I called the representatives said I needed to talk to someone in the business office and promptly transferred me there. Of course, the reps there told me they had no idea why the DSL rep transferred me because they couldn’t answer my question. I called back to Verizon DSL and asked for a supervisor. She came on the line and told me the date was pushed back because there was a problem with my address. Somehow, there was a mix-up. She said she fixed it for me and I would have to wait until April 2, 2007 for DSL service. Again, I said fine. What else could I do? I moved into my new home on Saturday, March 31, 2007. Everything looked good. My phone service was working. I was just waiting for Monday to get DSL. Monday came and all of a sudden I lost the dial tone on my phone. I called into Verizon Repair and the lady told me to re-set the line by unplugging all phone lines in the house and plugging them back in after five minutes. She indicated that if that didn’t work, I should take my phone outside and unscrew the panel. I should try to plug my phone directly into the phone panel, if I didn’t get a dial tone, than it was a Verizon problem and I needed to call back to get a repairman out to the property. So, I called back and talked to a representative who told me that they could have someone out on Wednesday, April 4, 2007. On Wednesday afternoon, I called back in to see if the repairman was able to repair the problem and was told that I didn’t have an appointment scheduled. I told the rep I did have an appointment scheduled. He was not helpful so I asked for a supervisor. ----- got on the line and I admit I was quite upset by this point. This had been dragging on for a couple of weeks now and it was ridiculous. After putting me on hold for 5 minutes she came back on the line to say that she couldn’t have someone come out to my house until Thursday, April 6, 2007. Again, I gave in because what could I do? A consumer has no powers in these situations with big companies who don’t care anything about customer service. Before we hung up I asked her for the CEO’s name because I told her I wanted to write a letter. She told me, “It’s out on the web”. I should not be charged for DSL because I didn’t have DSL from March 20, 2007 – April 2, 2007. I shouldn’t be charged for phone service because I didn’t have phone service as promised at my previous address: 711 Hampshire Avenue from March 20 - 31, 2007. I also have not had phone service, therefore no DSL service from April 2, 2007 through April 6, 2007 at my new home. I am making a HUGE assumption that someone is going to actually show up at my house tomorrow and make the necessary repairs. This is the first time ever I am seriously thinking about changing service providers. This has been the worst situation I have encountered. Buying your first home and moving is supposed to be a happy, exhilarating experience and thanks to Verizon it has been anything but happy. I only hope that writing this letter will do some good. cc: Mr. Ivan G. Seidenberg
- Wednesday, April 04, 2007 at 15:51:52 (EDT)
I have been a Verizon customer for over 10 years and I have had the DSL service since it came out. I was a Verizon fan boy I told everyone to get it and how great it was. Just recently I started to have serious lag issues with my DSL service. I called the tech support and I get transfered over to a call center in India. I try to excplain my problem and it quite obvious that they are reading from a script. They did not know what "lag" meant so after the she runs me through her script suprise suprise problem is not fixed. I go through 3 weeks of this rinse and repeat crap with resetting the modem and indians who don't understand my language. I got fed up and demanded a supervisor. To my releif I heard an american voice on the other end and I thought thank god. This guy was no help at all he was completely rude and trying to rush me off the phone. I called back to get someone else rinse and repeat reset the modem we'll send a tech out. No tech ever showed up. I called again rinse and repeat afterwards he comes to the conclusion its my modem and I have to purchase a new one but to make sure he was going to send a tech out when I got my new modem to check the line. Great I thought problem solved! Got the new modem hooked it it same F'n lag problem and no tech ever showed up. Today is the last day I will have verizon. I am canceling my DSL and phone service. Great job verizon you just lost a long time customer cause of your shi**y custiomer support. I'll pay the extra money for comcast and their american customer support agents. F*ck Verizon and F*ck Out Sourcing
- Tuesday, April 03, 2007 at 19:57:02 (EDT)
I currently moved and everything was working fine. I decided to try voicewing and wanted to keep the same number. I called verizon DSL and normal land line verizon and they both said that switching my number over wouldn't turn off my DSL and also my voicewing phone, noone ever told me about Dry-loop. Well of course the phone got turned off. Nothing was working. I have a $90 bill that for some reason says have phone till the 14th of April which isnt true. I also had to pay $55 to activate my line again because of there mistake. And I paid for this months DSL but because I had to switch it to my new number I have to pay again. All they had to do was tell me that it would effect my service and I would have just kept the number voicewing gave me. How can there techs not know that. They just keep switching me and to people I can barely understand. I did get a guy who said he doesnt use verizon at all he just works for them
- Thursday, March 29, 2007 at 17:39:40 (EDT)
I called verizon to have a dry loop line run to my home for dsl. there is no preexisting line, so verizon has to send a technician to me. i explained that because of my work schedule mondays are the only day i could do. the operator put me on hold, came back, and said no problem. the following wednesday i recieved a message that said they would be there thursday! I called and after being sent back and forth to the same phone number all day, was finally told the following monday they would be out. this is the end of that monday and no technician! o.k. bad customer service but the real problem is, i've already paid and am still paying and being billed for a product verizon has not given me. in the real world we call that theft! as far as i'm concerned, telling me monday was fine was fraud to get my credit card number! There must be something we can all do!
- Monday, March 19, 2007 at 18:51:40 (EDT)
I bought a phone from walmart and had it programmed over the phone first they give me a Dillon Co. phone number when i clearly pushed my Zip code of 81503 Grand Junction Co. So i call back to get a new number then they **** up my phone some how. I go trade it for a new one and they proceed to do the same thing .Well i had already lost my reciept with kids and all .So i borrow a Verizon phone from a friend and instead of programming the new number they eventually had given me they re activate the old number of the friends phone. Now i try to have them program another phone with my number WELL guesss what my number no longer exists. And no refund of course because of no reciept.Then patheticaly they send me a pathetic 5 refill card for a phone that is incapable of working. Sicerely gabby clark never used number 9707780971
- Friday, March 16, 2007 at 23:23:15 (EDT)
I used to work for verizon wireless and the company is built unpond lies and the instuctors are useless in spreading false information. I do no know how many times I was spending on the phone informing customers about special promos and plans in all reality coming to realize Verzion Wireless was ripping them off. I felt really bad for the customers they seemed to get screwed every which way expect for right.
- Friday, March 16, 2007 at 16:50:54 (EDT)
My fiance and I got Verizon DSL when we moved into our apartment a year ago. We were told that we would have service within 5 days of activating the phone service. 5 days were up and we called them and the stated it would be 3 more weeks until they could get us DSL. We just moved last week into our new house. The previous owner had the exact same DSL package as we ordered. We were again told it would be 5 days until DSL was actiated. Today is day 6, and still no DSL. Called Verizon and spend 2 hours on the phone with them and got transferred to 20 million "supervisors" about the problem and still not resolved. Told we will have service in two weeks. This is FU(#))%$ ridiculous!
- Thursday, March 15, 2007 at 16:02:04 (EDT)
I was a FIOS TV and Internet subscriber since Jan 22, 2007. I switched from Comcast because I thought pricing at Verizon was better and they were rumored to have superior picture quality in standard and high definition aspects. After less than two months, I left for the following list of reasons. But to summarize, Verizon condones their reps blatantly lying to people, not following up on actual problems, not documenting repeated calls about the same problem, and flat out, NOT CARING. Professional consumer rapists. May their entire company, sans the one decent person I spoke to in the end, all burn in hell. 1.) Verizon billing is known to be a mess. But it turns out, if you're not a Verizon home phone subscriber, billing goes from being a mess to a total wreck. I was a TV and Internet-only subscriber only (we use cell phoners exclusively (Cingular)); I was billed twice to my Amex. I was being charged $5 more per month from internet than originally quoted, making it the same price (almost) as my Comcast connection and it didn't seem any faster. However, Comcast was already fast, so I'm not whining about the speed per se. 2.) I called billing and customer service to say that the bill online is inaccurate. It didn't have any of the TV charges that I was hit for on my Amex. 5 different phone calls to five different reps, who all promised a supervisor would call me to straighten it out. Never got a call back. I waited for a total of a month. 3.) Phone menu is by far the roughest, most frustrating thing I've ever dealt with. If you have to call to try and straighten a problem out like mine, you'll see. The menu will consistently route you to the wrong personnel. I'd gotten busy signals in the menu, I've been put to Sales when I wanted Billing (like 20 times, it's SO G.D@MN FRUSTRATING)... 4.) Once you get to a human, my experience was that about 90% of the time, the people are underinformed, quick to get snippy, and they make promises they don't keep. God as my witness, I was nice on the phone every time. 5 unreturned requests for supervisor call-back. 1 intentional hang up. 1 intentional dumping to the main menu. Yes, they actually hung up on me when we were talking about what the final bill including all their penalties for terminating service, was totaling to. This is like something you read about in the NY Times. Experiencing it was something I can't even relate very well. Truly astounding. 5.) MultiRoom DVR has a lot of bugs. Satellite boxes frequently can't read the hub DVR, causing you to have to reset the box. When you reset a box, you lose all customizations on your box (like channel list edits), and sometimes even your scheduled recording setup. 6.) Internet connection goes down if your PC has a "sleep mode" setup in the Power Setup in Windows, which mine does. In my mind, Verizon exploited every loophole in a system that in the end fails to uphold any resemblance of consumer rights. I wish I had the know-how to class action sue them. The fact that I'm paying $180 to terminate the agreement is disturbing considering I never received a good bill and I never received any help from their reps. I hate you Verizon, with every bone in my body. I beg of anyone reading this to never give Verizon a minute of your time or a dime of your money. They're (un)professional liars. firstname.lastname@example.org
- Thursday, March 15, 2007 at 15:59:53 (EDT)
I'm just trying to add extra phone lines to my account and update the individual features... This is the online "help" I recieved trying to get this done! Please wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience! A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Yolawnda Yolawnda: Hello. Thank you for visiting our chat service. May I help you with your order today? You: Yes, I currently have verizon wireless and now would like to add my brothers to my plan and purchase a phone for each of them. Yolawnda: I'd be happy to help you with that. Yolawnda: Are you logged into your account? Yolawnda: What phones do you have in mind? Yolawnda: What plan are you looking into? You: No, we are just online to the verizon site. Yolawnda: You will need to log in to your account to make changes. Yolawnda: Can you log in now? You: We are looking into the white chocolate phones You: k, one sec and i'll log ion You: *in Yolawnda: That is a great phone choice, it has a digital music player, digital camera and internet. Yolawnda: All the things you need for a media center on the go. Yolawnda: And if you order online you get to take advantage of our free shipping promotion. At least a 10.99 savings. Yolawnda: And instant online discounts. Yolawnda: How does that sound? Yolawnda: .What color did they want? You: They both want white i believe You: sounds great Yolawnda: Good, now will you be ordering while I am here with you? You: yes, i just logged in and will be ordering today Yolawnda: Great, I can stay while you order. You: im looking at plans right now Yolawnda: Do you have a plan in mind? Yolawnda: I recommend the 1400 plan 3 lines total $99.98 . You: i was thinking of upgrading to the $59.99 plan or the $79.99 plan You: can i just upgrade my individual plan or do i need to get a family share? Yolawnda: You have to have a family share plab. Yolawnda: plan. You: ohhh okay then You: im trying to convince my mother to get one too Yolawnda: So you will be adding 3 lines? You: yes, we're gonna add three lines and we think the 1400 minute plan will work out find for that Yolawnda: Great, go ahead and select the phones by choosing the correct quantity. You: i selected the three phones, but it still says my cart is empty in the upper right hand corner Yolawnda: That will be there until you get to the latter part. You: oh okay You: i might have added 2 extra chocolates then, since i saw it was empty and selected them again You: okay, i think it's all set. i've selected the plan and the phones. Yolawnda: Good, and are you going to features now? You: oh wait, it's saying i need to select another phone- but i already have my phone. i'm adding them to my plan Yolawnda: How many have you added so far? You: 3 phones Yolawnda: Okay and did you choose add a line and upgrade to a new family plan? You: let me check Yolawnda: Did you find it? You: yes, i did. we're just looking through features right now Yolawnda: Great, is your order progressing? You: yes, i wanted to check on text and picture messaging though You: how well does the family plan cover that You: ? Yolawnda: That is still and individual feature. Yolawnda: So how many messages do you need per line? You: Will the text messaging I have right now stay with the plan as my own feature? Yolawnda: What do you have as a package? You: i know i have unlimited in txt You: im trying to find the actual package name Yolawnda: We have the new ones now but you can keep yours by clicking on Pay Per message. You: i think we'll do unlimited in messaging with the 500 additional messages. is that $10/month per line or just for all four of us? Yolawnda: That is the new one you can get it in your order. Yolawnda: How is your order going? You: it's going great, we're still discussing some things. so that text messaging is for all 4 lines in the plan, not individually? Yolawnda: The messaging is still individual, it is not a shared feature. You: okay Yolawnda: Will you be using that package. You: i will be, and im sure my brothers will You: so we can have my mothers line be pay per message? Yolawnda: Okay, and let me know if you have a question. Yolawnda: I am here. You: i just put in my credit card information, and then it took me back to the home page instead of reviewing my order like the next step should have been. Yolawnda: I will be right with you. You: k Yolawnda: Thank you for waiting. I'll be with you in just a moment. There may be a problem communicating with Yolawnda. Please wait while your chat is transferred to another operator. A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Derek Derek: Hello. Thank you for visiting our chat service. May I help you with your order today? You: hi, im in the middle of upgrading my plan to a family share with 4 lines. You: I'm having some trouble figuring out how to do individual features. It alows me to set them for one phone, but then my only option is to continue on to check out. Derek: I'd be happy to help you with that. You: How do i switch phones so I can adjust the individual features? Derek: You can log into My Account, select the line you wish to adjust and click on that line. You: I don't have the phone lines yet. I am in the middle of an order to upgrade to a family share plan and am trying to do the individual features for each line. When I tried changing the features before, it took me to the check out without any option to go back to the features. I went through the check out so i could review my order and see what had actually been put on the plan so far, but as soon as I entered my credit card information it went to the verizon wireless home page. You: Now I'm in the middle of a new order to upgrade to a family share plan, and I am trying to find out how to adjust individual features for the phone lines. Derek: In that case, you may need to restart your order process. You: I already have restarted the oprder process. I am in the middle of a new order right now. Derek: Okay. Derek: After you have chosen the phone you wish to add, you will have the option to add any additional features on the features and accessories page. You: I added three phones at once, and now it is only giving me the option to change the features on one phone. Do I need to remove the other two phones and go back and forth to do the individual features? Derek: What you may want to do is contact our E-Services department at (800)350-2830 and since they have access to view what you are seeing, they will be able to further assist you in this matter.
- Wednesday, March 14, 2007 at 15:36:26 (EDT)
I have had problems with both, Verizon and Verizon Wireless. Verizon Wireless forgot to deactivate my old phone, which I traded in to them. Somehow, that phone got stolen from their retail store and was used to rack up $400 in extra charges above my minutes allowed. Verizon Wireless, in their wisdom, refuses to remove the charges and has written off my account and reported that to the credit bureaus. Now, my credit is screwed. Verizon also screwed me on my home phone service. In May 2006, I rented a condo with my fiancee in Cherry Hill, NJ at 13 Gratz Ct. The landlord refused to fix the important stuff, rendering the condo unlivable. I moved out in 3 weeks. Not to mention that I lost $6,000 with the landlord, I tried to turn off my phone service with Verizon. I called and was on hold for 40 minutes. Tried 6 more times, waiting at least 20 minutes. This eas 40 + 120 = 160 minutes lost of my Verizon Wireless minutes. I tried on the web, but they required my access code from my bill. My bill had not arrived yet, plus I had moved and separated from my fiancee, so I could not access their website to cancel. I was able to sign up for the service with no problem. So, I emailed them to notify them to cancel. They refused to turn off tghe service, billing me from May 2006 until Jan 2007. How absurd! If I was at the house, they would have cut off my service. Go figure. To me, this is the classic billing scam. Verizon and the other Bells are losing customers left and right, mainly due to their billing scams, poor customer service, and poor product/price offerings. Between Verizon, AT&T, the credit card companies, and the outsourcing, it is a wonder that this country has not gone broke yet. But that is coming quick. The Sub-Prime Mortgage crisis is only the beginning of the GREAT COLLAPSE OF AMERICA. Thank corporate america and its greedy CEOs for that.
- Wednesday, March 14, 2007 at 13:48:43 (EDT)
The Campbell class action settlement a scam - the 250 "free" text messages aren't per account but assigned to an individual phone. I put the TM's on my main number, even though my daughter's phone is the only one that uses it. It was a reasonable assumption that the benefit was per plan or account since everything on the account is shared, but it cost me nearly $200 before I found out. Now the benefit can't even be switched to her phone. Some gift! The supervisor basically called me an idiot for assuming where I thought that there shouldn't have been a question. I threatened to leave Verizon, and of course I was reminded of the $175 per phone termination fee. I reminded her that in addition to my 4 wireless phones, I have my dsl at home and my business with Verizon. The business also has 7 phone lines and an 800 number, so combining all of my Verizon accounts is worth well over $1000 a month, but she couldn't have cared less if I was upset. She just wasn't going to switch the remaining text messages to the other number on my "family plan". Where do they get these people? I used to pay $12,000 a year to Verizon's Yellow Pages until they screwed me for the last time and I left. I'll have to do the same here, but they're all bad because there's no oversight. Basically, it pays big business to screw people. You could spend a major portion of your life on hold listening to bad elevator music fighting it.
- Tuesday, March 13, 2007 at 08:48:44 (EDT)
We have had Verizon telephone and DSL service for 3 years with no problems in Washington, DC. Until we moved last month. On 2/12 we put in the request to let them know we are moving and to set an appointment time for someone to come out on 2/27. They failed to show up this day, and 4 subsequent days. I was "guaranteed" by a supervisor that we would have service by 11 am on 3/9 but we have no service, and was subsequently told that the rep should not have offered this gurantee. Then we were told someone would come out on Sat. 3/10 by noon. I called at 11:30 am (in tears) and was told that there is a delay and someone would be out between 12-4. I called at 3:30 and spoke to Robin in Richmond and she once again, "guaranteed" we would have someone out there by 5 pm. At 4:45 pm, I called and spoke to a supervisor by the name of Ms. Huff in MD. She was extremely rude, would not let me speak, and said no one was scheduled to come out this day, and that there was no record of any of my previous conversations or requests being put in with their dispath unit, even though I had the names of everyone I spoke to and my ticket number. I guess I will now call Comcast, even though it will be more expensive since we have DirectTV and would have received a package deal.
- Monday, March 12, 2007 at 11:24:45 (EDT)
I will make this as clear and short as possible. --- February 14, 2007 --- I decided that it was not worth the extra $80 for my Verizon Data Access on my Treo 700w. I could no longer justify the need and needed to start saving some money. So I called their billing department and told her this is why I want to cancel the Internet service on my Treo 700w. I thought this was all said and done. On that conversation I was only told the following, no more, no less: 1) Your Data Services is now canceled. You will no longer have access to the Internet via Data Services 2) However, if you ever want it again, we can certainly put it back on, you just have to call and tell us to I asked ok, so to verify, my next months' bill will be around what? She said $50.00 which makes sense as I was paying around $127.xx after taxes every month which included the phone service, data service, etc. I asked when I would no longer have access to the internet, at which date. She told me that service would stop at the end of my billing cycle which was Feb 8, that's when it will stop. --- March 10, 2007 --- After getting home and checking my account online, I noticed that automatic payment was set to pay the amount of $794.64!!!!! Naturally I freaked out. At first I thought it read $74, and then I read it again and could not believe what I was seeing. I thought maybe I had called someone and left the phone on, but was hoping not. Sometimes the lock guard on my Treo 700w doesn't work well and I end up finding out from friends or family sometimes that hey, you called me when I had bumped some button on my treo and I didn't even know it. Anyway, I later found out after calling Verizon for an explanation that the following happened: a) After I canceled my Data Access Services, that after Feb 8, my Treo was constantly trying to connect. I said that's true, and in fact that I would get errors stating that my modem couldn't connect. I told the rep that this was reassuring to me that in fact my Internet was canceled like I wanted. BUT, the rep furthermore started to state that a new service had "automatically" kicked in after Feb 8 which was the "Pay-As-You-Go-Kb $0.015". I said "what????" What is that???? He said it's a service that automatically kicks in. I said "why", I was never told this nor did I authorize this. He furthermore stated that there were no "notes made by the person who canceled your Data Plan so I can't say you did or did not authorize it". I said so what, I have not used the internet so I should not be charged this and I had no idea that because my Treo was trying to connect, that I was being charged for this! b) This rep furthermore stated that because "I did not specifically tell them to lock my account during the phone conversation in January when canceling my Data services", that their network does not prevent my Treo from trying to communicate to the internet and that if it does, even if it's an automated software without my knowledge (such as the hotmail services inside the Palm Treo update), that I am charged with this new "Pay-As-You-Go-Kb $0.015" plan that they added on. I never authorized any of this I told him and assumed I was what YOU call "locked" from the beginning! How am I supposed to know as a customer your technical jargon and furthermore know all the things I should have been told in the first place! c) I talked to several reps that day and also on March 11. I got nowhere. At some point, a manager Brian told me that he would take off half the charges, and after explaining to him that I require all because of this lack of locking my account, and whatever we had talked about, he stated that he would go ahead and refund my $744. Well, I said ok, but, what about any more kilobytes between 3/8 and now! I am freaking out here because I don't know what's going on and I may have even more charges coming in that were out of my control! After I asked him this, he then totally forgets about my refund and then proceeds to state that now, he has decided to switch hands. Now he will have to investigate the additional kilobytes that "your Treo tried to send" and that he would call me back,...well he never did and never refunded me. d) I was futher told by Data Services on March 10 after complaining to that department that oh, you should have deleted the network setting in your Treo in addition to asking us to canceled and failing to tell use to "lock the internet" so that your device cannot get to the internet. Again I told him this is yet another piece of information never told to me. He showed me how to delete the modem in my Treo settings. The next day, next morning on March 11, I get another message on my Treo says it's trying to connect again tot he internet!!! Something automated to this day which I think may be the hotmail service, which I see no way to turn off is still trying to communicate. I then noticed that the stupid program put back in my connection in my connection settings! I can guarantee you we deleted that. My wife did it while on the phone with this guy!...and it comes back. Verizon doesn't care. To this day, I have gotten nowhere. I was robbed on a plan that automatically kicked in after I canceled my Broadband on my Treo, and blind and expected to do all these precautions that I was never told when canceling my data service. I am now looking at a $1000 bill from their "Pay-As-You-Go-Kb $0.015" plan. The whole reason I wanted to cancel internet period, and prevent even my device from trying, was to save a lousy $80 per month. Now we are faced with this and no help and only pointing fingers at me and my wife from Verizon, several supervisors, several billing reps, and the data access service IT department for what we were told was “turned off” from the beginning!
- Sunday, March 11, 2007 at 22:16:04 (EDT)
No, I will not be nice when I am slammed and dismissed by rude Verizon and Selectron employees in Bridgehampton, NY. Their mean treatment has angered me to the point that I dare not write my true feelings -- I'd be arrested!
- Friday, March 09, 2007 at 01:40:35 (EST)
As a 19 year old going off to college, I decided I needed a cell phone. I scurried off to the local Best Buy and eagerly purchased a phone and regretfully signed a contract with Verizon. The phone number I was given ended in 6969. Now you can imagine the phone calls I got. I got numerous sexually harassing phone calls and voicemails each day. Tired of the sh*t I was going through, I requested a new phone number. Verizon was understanding and gave me a new number. A day after I received the new number, I receive a phone call from a debt collection agency asking for James Scott, whom I am not. Funny, right? I thought so the first time, but when the debt collection agencies would not stop calling asking for this person, it started to piss me off. It lasted an entire school semester, until I threatened the agencies that I would report them to the attorney general. I think that Verizon gave me someone elses disposed number, because people always tell me they accidentally called me at my old number and some girl picked up. Why do they recycle these numbers so fast?! I refuse to get a new number, because it is such a freaking pain to tell everyone that you got a new number, etc. Screw Verizon, once my contract is over, I am moving on.
- Thursday, March 08, 2007 at 23:26:23 (EST)
Advice From a freelance reporter Check your bill thoroughly for mistakes... especially for incalling.I am usually always charged for them each month eventhough I have unlimited incalling. When you start service.You should call and put a free block on all of the services you dont want to use or let your children use on your wireless phone.Then your phone owners can't download songs,or use online email via text messaging on V cast which could cost a fortune.You can also access this blocking online in your account.A nice rep asked if I wanted to put these blocks on my kids and my phone in case I accidently use them. Eventhough I put a text message block on mine they said they will still charge me .45 if I try to read a access voicemail since its to connect to their service.If its incalling its free soince I have unlimited in calls.A spammer still voicemails me...I don't know how since Verizon claims my text message block is still on my phone. Play it safe and buy the text message package for either 250 or more text messages for children.It's currently $5 and I think $10 for the higher package.Its worth it if your children love to text.
- Sunday, March 04, 2007 at 17:26:55 (EST)
I closed my Verizon cellular account the end of November 04. The last statement was paid in full. I got another statement in January stating I had a credit of $97.71. Ok, being my usual self I waited for the credit. February rolled around and I got another statement stating I had that same credit. So I waited around for a check and March just got here and guess what? No credit just another statement telling me I have a credit! So I called and asked how many more statements I had to get before I got my damn money back. The guy told me four weeks! Holy cows! that's another month and another statement. So when I got off the telephone I looked up the FCC and found this nice little complaint form #475. I filled it out and emailed it to the FCC. Then I called Verizon right back and talked to finance and told them what I did and why what they were doing with MY MONEY was sooooo wrong. They guy said the request for a check had just gone in when I had called earlier but he would see if maybe they could speed things up for me. You know I am not going to hold my breath waiting for a check but I sure hope the FCC finds it in their heart to give them a call. And they wonder why I switched carriers.
- Friday, March 02, 2007 at 19:55:16 (EST)
discontinued v service 2 years ago paid penalty, huge went to alltel, alltel cancelled the service for me verizon has changed me $30.00 a month for 2 years, automated paying with my visa...i have called and called.. cannot find my old phone #, i moved they all play dumb and helpless help me please carol campbell
- Wednesday, February 21, 2007 at 18:21:13 (EST)
My sons phone was stolen at his high school. I reported it as stolen and was told they would "monitor" it for the calls and take action then. The action taken was charging me the $400 in calls and downloads and the telling me I never reported it stolen. After trying for 3 months to get this rectified (no return calls from any member of management), I switched to another carrier. Verizon sent me a $1200 for early termination, which I told them to go pound sand with. My complaint to the BBB resulted in it going to the arbitrator who just happened to be Verizon. Guess who won that one... So, to keep it off of my credit, I "settled" for $874.03. Just found out it is on my bureau and blasted me from a 700 to a 578. Thatnk you so much Verizon for screwing the victim of a crime. I can't wait until you crash and burn.
- Monday, February 19, 2007 at 21:29:49 (EST)
I am writing to inform Verizon that they have received the last penny from me that they will ever see... and I have made it my life's mission to get as many people to cancel as I possibly can! I’ve had Verizon for almost 5 years with no problems until about a year and 4 months ago, my bill started to be way over my normal plan charge so I looked into it and all we (Verizon and I) could come up with was that I needed to up my plan minutes which of course prolongs my 2 year subscription till Feb. 2nd and 9th (why would there be 2 different dates on the plan if the phones and plan were purchased on the same day?). Well the service started costing more again about 3 months ago (just like when my plan was up last time) so I looked into it again and came up with a better plan in my area and a discount thru work for Nextel. I didn't want to cancel my plan prematurely but Nextel ported the numbers to soon and Verizon charged me $350 early termination fee ($175 per phone) on Feb. 1st one day before the first of the phones was to be off the plan. I called and tried to work something out and was even willing to take the penalty for the Feb. 9th phone or have them issue me a temp. number and bill me for the remainder of the plan (10 days) but they would have none of it... so basically they HAD to have my $350 and that will be the LAST monies you will ever see from me and again I will do all I can to insure everyone I know or come in contact with will hear about what crooks you are. Good day... I said good day!
- Monday, February 19, 2007 at 17:23:54 (EST)
Out of the blue, I received a collection letter stating that my fiance owed a past due Verizon bill to the tune of $800. I have been with him for 7.5 years and we have NEVER received a bill for this. He cancelled his service and paid what was due. I have called Verizon and they cannot tell me anything because the so-called overdue bill is 8 years old. I have repeatedly asked the collection company to send me proof of where this bill is coming from. I have received a copy of a bill that was paid on a lifeline that was about $5. I feel that I am talking until I am blue in the face. This has been going on for about 6 months now. I made the mistake of calling the collection company and the only words they know are "give me a credit card number to pay this". Can anyone tell me where to turn to fight this??
- Friday, February 16, 2007 at 22:46:39 (EST)
I currently work for Verizon at the Marion Ohio office. I like my job, but management is another matter all together. Recently when Texas had an ice storm they closed the center and Ohio and Fl took their calls. When Fl had their tornadoes they closed their center and Ohio and Tx took their calls. When we have a Level 3 snow emergency we had to call every two hours to find out what was expected of us and finally at 1 pm they opened the center even though the city and county governments told us to stay off the road. This company has no compassion or empathy for their employees and for their safety. I have less than 5 years to go and I will retire happily and will find true happiness as I look in my rearview mirror and see the verizon building getting smaller and smaller.
- Thursday, February 15, 2007 at 06:05:15 (EST)
I hate you Verizon. Die Verizon, Die.
- Tuesday, February 13, 2007 at 22:58:50 (EST)
I overpaid my Verizon Bill, fact is I paid it twice. I was told we will credit your account. I replied that I did not want a credit. I wanted my money back so that I could spend it where I wanted not where Verizon wanted. I asked what kind of intrest they were going to give me on the use of my funds. Not ony did they not send my money back, ... I must have hurt someones feelings in CustermerDissatisfaction, cause now they are not even sending me a form e-mail reply!
- Monday, February 12, 2007 at 20:46:33 (EST)