Verizon - The Pain


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ATTENTION ALL VERIZON CUSTOMERS. IF YOU ARE MISTREATED IN ANY WAY,FLOOD THE PRESIDENTIAL APPEAL HOTLINE AT 1-800-483-7988. THIS WILL PISS THE COMPANY OFF AND GET YOU BETTER SERVICE HOPEFULLY. IF THIS DOESNT WORK, I SUGGEST YOU SWITCH PHONE PROVIDERS AS SOON AS POSSIBLE. AND BY THE WAY,VERIZON WILL BE ON STRIKE ON AUGUST SECOND OF THIS YEAR. VERIZON IS TRULY SCUM

- Tuesday, February 26, 2008 at 05:29:14 (EST)

Signed up for Fios back in December. Got my free TV today...but its not the Aquos I was promised...no big deal though...not compared to the HOURS I have spent on the phone in the past 2 months because Verizon has overcharged me over $170 in the first two months of the billing cycle. Hold times have been as long as 45 minutes!!! After having three different employees on three different occasions that my DSL was cancelled, I found on my last credit card bill that it wasn't! (This is three months later after the first request!) I finally demand to speak to a supervisor. I have to leave a message and I am promised a call within 24 hours. Did that call ever come? Hell no. So I call back on my own...speak with a supervisor who informs me that the person I spoke with three days before never issued the credit on my account that they promised to....I have to stop typing now cause I can feel my blood pressure rising.

- Saturday, February 23, 2008 at 19:15:36 (EST)

Tonight at 5:30 p.m EST I called Verizon's 800 billing department and was on hold for 15 minutes before someone came on the line to tell me I had the wrong department and was transferred. After another 15 minutes on hold at 6:01 I was switched to an automated message stating that the billing office was closed and to call back on Monday morning. My billing question was this: After signing up for Verizon Freedom Value for $14.99/month on October 26, 2007 and not receiving a bill, I called on February 18, 2007 and asked them why I hadn't seen a bill. The billing department stated that they had never put the order through. I just received my bill for service from October 26 through February 12 and was billed for $252.74. Even with local taxes, there is no way this excessive amount should be charged to me for 3 months and 18 days of service When I signed on to the website to view my bill, I needed a temporary PIN called to my home phone before I could sign up. The website stated a call would be made to my phone number within 20 minutes to give me that PIN. It has now been over an hour since I requested a PIN number. Well, it has been 1 hour and 15 minutes and I just got a call giving me my Verizon Temporary PIN number only to have the automated voice come on and say if you are not the person authorized for telephone number...........and disconnected me. I can't win with this company.

- Friday, February 22, 2008 at 20:17:06 (EST)

The telephone line to my elderly father's home had been hanging low, possibly 8 foot above the street, for months. Repeated calls to Verizon, yeilded no results. Finally, the line was torn down by a delivery truck last Tuesday, February 19, 2008. It is now Friday, February 22nd and we cannot get the line fixed, even though we have told the Company that my father is elderly, has health problems, including his heart, and uses a medical alert system that is connected to the telephone line. I cannot get any results at all, despite repeated calls to Verizon and messages to them via E-mail. They were supposed to be here today but the latest from them is that it is put off until tomorrow because of a heavy work load. I know that tomorrow will not bring any results, either. I just cannot believe that this Company is getting by with this shabby treatment. I have contacted the Better Business Bureau but still have no results.

- Friday, February 22, 2008 at 19:59:59 (EST)

In May 2007, we switched from a Verizon land line and DSL to Voicewing and Fios. I didn't receive a bill until August: $462. I paid it via EFT through my bank's bill payment service. Unfortunately, it was credited to the (closed) landline account instead of the new Fios one (admittedly my mistake for not noticing they had changed my account number). After many fruitless calls from me and my bank trying to get Verizon to switch the payment from one account to the other, I paid the bill a second time in order to protect my credit. Many calls later, I finally received a refund check in early November. In early February, I received a statement on the (closed) land line account stating I owed them, you guessed it, $462. Turns out in addition to sending me a check for $462, they also sent one to my bank, Citibank...with no account number, no explanation, no nothing. Citibank returned it to Verizon, but Verizon insited I had been credited twice. I finally got them to admit I owed them no money, and they assured me that I had not been reported to collections or the credit reporting agencies. Another lie. They did report me to the credit agencies, and I am now trying to get Verizon to remove it.

- Friday, February 22, 2008 at 15:39:18 (EST)

My internet Fios service was disabled on February 20 TH, 2008 without prior notice, email or any kind of reason. It took over 2 hours on the phone to speak with an intelligent customer service rep. who finally admitted they had screwed up and will restore the service within 24 hours and waive the reconnecting charges. OH ! thank you, like they were doing me a big favor. It is now over 24 hours and you guessed I still do not have Internet service. Stay tuned I post a note indicating actually how long it is going to take to flip the switch... Further more we will see what kind of a credit I'll get for the service interruption?

- Friday, February 22, 2008 at 08:59:32 (EST)

ON AUGUST SECOND OF THIS YEAR VERIZON UNION EMPLOYEES WILL GO ON STRIKE. IF THE CUSTOMERS THINK THE SERVICE IS BAD NOW, WAIT UNTIL ALL THE MANAGERS HAVE TO FILL IN AND DO THE TECHNICIANS JOBS. MOST OF ALL THE MANAGERS ARE UNEDUCATED, AND ARE MERE PUPPETS FOR THE UPPER LEVEL SCUMBAGS. THIS COMPANY USED TO BE THE INDUSTRY LEADER BUT IS NOW JUST A CRUMBLING BUSINESS IN WHICH THOUSANDS OF CUSTOMERS ARE LOST EVERY MONTH. WHETHER ITS DSL,FIOS, CELL PHONE OR LAND LINES, CUSTOMERS ARE REALIZING THAT THIS COMPANY DOES NOT CARE ABOUT THE CUSTOMER. I AM A UNION MEMBER AND AM ASHAMED TO SAY I WORK FOR THIS COMPANY BECAUSE WHILE SOME UNION MEMBERS CARE ABOUT THE CUSTOMER, MOST DONT CARE AND ARE JUST MANAGERS PETS AND DO WHATEVER THEY TELL THEM TO DO. IF YOU ARE A VERIZON CUSTOMER I STRONGLY SUGGEST YOU SWITCH CARRIERS AND AVOID A WHOLE LOT OF HASSLES.

- Tuesday, February 19, 2008 at 18:59:30 (EST)

My husband was deployed with the Army to Iraq in Dec 2005 to Oct 2006. He went a week before he was deployed and suspended his wireless service with Verizon. He gave them his ID and a copy of his orders and everything was fine. That is until we relized that his account was not suspended and we were still being charged $100 a month. Over the next year, we spent countless hours on the phone to Verizon (my husband called Verizon from Iraq atleast 3 times), faxing them his ID and deployment papers 3 other times. We were assured by every service rep we talked to that my husbands account would be suspended but never was. He was put into collections and paid about $1200 and used 0 minutes. We come to find out about 7 months into the ordeal that his deployment papers did not have his SSN on them, so they would not work. This was the first time anyone had even hinted to this being the problem. We got a letter from his Commander (which is not easy to do) stating the dates he was in Iraq and still we got no response from Verizon. I am planning on taking them to small claims court, but I am worried that I dont have enough 'hard' evidence, since most of the conversations took place over the phone. Please let me know (i will post this on the Forum too) if anyone has had similar problems or what i should do to get more concrete evidence. I am going to be mailing them everything again thru certified mail and I will make ONE MORE phone call to them pleading my case. Then it is off to court cause this is bullshit....

- Tuesday, February 19, 2008 at 18:41:25 (EST)

I DO NOT KNOW WHO HANDLES THAT ARAEA BUT CALL 1-800-483-7988 AND CONSTANTLY HOUNG THEM UNTIL YOU GET RESULTS. AS AN EMPLOYEE I CAN SAY THAT GETTING A GOOD MANAGER IS ALMOST AS HARD AS HITTING THE LOTTERY SO CALL YOUR LOCAL PUBLIC UTILITIES COMMISSION,LOCAL CONGRESSMEN AND SENATORS AND THE NUMBER I POSTED. BEST THING TO DO IS TO SWITCH TO ANOTHER CARRIER FIRST THEN CALL THEM AND TELL THEM ITS BECAUSE OF THEIR POOR CUSTOMER SERVICE. I HAVE WORKED FOR THIS SHIT HOLE COMPANY FOR 14 YEARS AND CAN HONESTLY SAY THAT ITS ONLY BECAUSE OF THE PAY AND BENEFITS. I USED TO BE PROUD TO SAY I WORKED FOR VERIZON BUT NOW I AM ASHAMED. I MYSELF DROPPED ALL VERIZON SERVICS BECAUSE OF CRAPPY SERVICE AND PRODUCTS. HIT THEM WHERE IT HURTS, IN THE POCKETBOOK.

- Sunday, February 17, 2008 at 22:26:04 (EST)

Question, Please post the name of the person who is the manager for verizon that handles the area of virginia that includes Middlesex county. I want to pester this prick and all of his prickly helpers that refuse to help the customers of Verizon. JerryD. Urbanna, Va.

- Sunday, February 17, 2008 at 17:44:10 (EST)

Verizon is the phone company from hell. They have schemed and created a company that will not help you resolve problems unless you have hours to wait to speak to monkees all over the world, they delay you with robotic confusing recordings that are designed to discourage you from calling with a problem. They make it easy to join any plan, people will actually answer the telephone for any type of order or renewal of a plan, but the bastards will be nowhere tio be found to assist you with anything else. I despise the management of this UN-AMERICAN COMPANY. Jerry d. Urbanna, Va.

- Sunday, February 17, 2008 at 17:38:06 (EST)

IN REGARD TO THE LAST POST, IF YOU ARE NOT GETTING THE SERVICE YOU DESERVE CALL THE PRESIDENTIAL APPEAL HOTLINE AT 1-800-483-7988. YOU CAN ALSO CALL YOUR LOCAL PUBLIC UTILITIES COMMISSION AND YOUR LOCAL SENATORS AND CONGRESSMEN. WHILE THIS MAY SEEM LIKE A LOT OF WORK IT REALLY DOES WORK AND GIVES THE COMPANY A BLACK MARK AGAINST THEM. AND BY THE WAY, ON AUGUST 2ND OF THIS YEAR THE UNION OF VERIZON IS GOING ON STRIKE AND SERVICE WILL GET EVEN WORSE.(IF THATS POSSIBLE) THE BEST THING TO DO IS GO TO THE COMPETITION BECAUSE AS AN EMPLOYEE I CAN HONESTLY SAY THAT I AM ASHAMED OF SAYING I WORK FOR THIS COMPANY BECAUSE OF THEIR LACK OF RESPECT FOR THEIR CUSTOMERS. I EVEN WENT TO THE COMPETITION! GET OUT NOW AND SAVE YOURSELF A LOT OF AGGRAVATION

- Saturday, February 16, 2008 at 19:51:55 (EST)

on 2-5-08 i had fios tv installed on my home. during that process verizon changed my phone number without my consent. it is now 2-16-08 i have spoken to 14 operators and 3 supervisors and have gotten nowhere in resolving this problem. verizon has placed the blame on everyone but them. if anyone has any quicker solutions on resolving this matter it would be greatly appreciated. at this point verizon does not care as this is a minor problem that will be resolved soon, so they say. you may email me at dannydee36@yahoo.com

- Saturday, February 16, 2008 at 09:41:29 (EST)

I had a joined plan with my sister in georgia and moved to Hawaii in January of 2002. I changed my number to a Hawaii number and they told me I would keep the same plan. Well about a month after I moved I got my bag stolen including my cell phone but I thought it was ok because I had gotten phone insurance. When I called to turn off my phone and report it stolen they told me that with the move they had lost my phone insurance so I was not in fact insured and had to pay full price for another phone. So then I went to the Verizon branch (which conveniently closed down shortly after) to cancel my plan and pay my last bill and the lady customer service rep said that I was not in the system anywhere. She checked with my phone number, social security number, addresses...nothing, she only found my sister. Being young and dumb I was kind of relieved that I didnt have to pay my last bill, I just though when I called to report it stolen they cancelled it altogether. So the customer service rep said that there was nothing left for me to do. Well about 6 months later I moved back to Georgia and went to get another phone and they said I still had a contract and that I was behind my payments of six months. So even though I hadnt even had a phone the whole time, I never recieved a bill, and never recieved anything in the mail, I owed about $800. The biggest problem I had was that it destroyed my credit. Needless to say they couldnt do anything about any of it because the store that I had went to in Hawaii was shut down. I still have this on my credit and now that I see this site Im wondering if there was something I could have done.

- Friday, February 15, 2008 at 23:47:33 (EST)

. On Feb. 4, two installers came to my home to install FIOS TV, phone and Internet service. They told me they would be working outside for a few hours before coming in to make connections, etc. After a while, I noticed there had been no sounds of activity anyplace. I also noticed the absence of my indoor pet. I went to the basement to check where the men had last been working. They were gone, with my basement door and garage door left wide open to the outdoors. I looked for their truck in back of our house and in front as well, but the truck was gone too. However, I did see my indoor pet outside at the edge of our property. Thankfully, I was able to retrieve him, avoiding a heartbreaking disaster, before he reached the nearby highway. When the men returned, they said they had gone to lunch. Common courtesy would be to tell me and to at least shut the doors behind them. They continued their �installation� , spending the next 1 � hours in their truck. When they finally came back inside, they began to connect the TV, DVD player, and the new STB box. They told me that my TV was broken and that the DVD player could not be connected; they said there was �no audio�. They told me I would need to disconnect the wires from the box and transfer them onto the DVD player in order to ever view a DVD. I asked them how this could be, when everything worked fine the night before. They told me to get the TV repaired, or get a new one. I asked them to please try again-maybe it was their wires. They said their wires were just fine, and folded them up and took them away. They used my old red, white, and yellow wires to connect the new box to the TV. I asked them for help setting up my Outlook e-mail and for the phone number for the voice messaging system. They told me they could not help and to call the toll free number. There was no paperwork for me to review or to sign off on, and they left, taking the new wires with them. Although I waited on hold for one hour that evening and I was given the wrong voicemail phone number, these issues were resolved that evening, for the most part. The following day, I called to see about the cables the installers had taken away, thinking I might need them if I got the TV repaired, or when I received my new free Fios TV from Verizon. I spoke to Nick Massi, who transferred me to a Ms. Tolliver, who transferred me to Cassandra. Cassandra assured me that, based on the ticket written by Nick, a field supervisor would be contacting me to come out and review the work done. No one contacted me that day or the next. I was able to connect all three devices, TV, DVD player, and STB box together so that they worked. The problem now was that the DVD only played in black and white- no color. By Wednesday, Feb. 6, there was still no call. I called again and spoke to Michelle. She assured me repeatedly that the field supervisor would absolutely be calling me by 10 AM the next day. By 11 AM the next day, Feb. 7, the only call I got was one regarding voicemail, stating the problem seemed to be fixed. The repair person who left this message said there was no alternate number at which to reach me, even though I had given my cell phone number three times. However, there was still no call from the supervisor and no cables from Verizon. I called and spoke to Maggie. She had me hold while she was on hold waiting for a supervisor in DRC. We both were on hold for 35 minutes. She came back on to say she would connect me with her supervisor, Scott R. Scott told me he�d call me back in 30 minutes or less, while he contacted DRC. After 45 minutes, he called to tell me that a field supervisor would definitely contact me in the next �couple of hours�. This was at 12:43 PM. Scott had told me I�d be able to reach him at the toll free number by just asking for Scott R. By 11 AM the next day, Feb. 8, when there was still no call, I tried to reach Scott and nobody had heard of him. I spoke to Andrew. He checked and told me a field tech would be calling me and coming here in one hour. This time the tech Dan Bartkowicz, KO1, did call, but did not have the cables on his truck, nor was he familiar with video. He said he�d call me back. After waiting 30 minutes, I called him back and he said maybe a different tech would get this assignment and he was waiting to hear. At that point, I insisted to be connected to the field supervisor. He had me hold on again. When he came back on, he told me that he and another tech would be over in a few minutes. Brian May, OD3, was the other tech. They brought in the same wires the first installers took away, and connected everything successfully in minutes, including color on the DVD player. These two techs were gracious and knowledgeable and should be commended for their quick response and customer service. They were patient and asked me more than once of I had any other questions. I realize this letter may take a while to read, as it took me a while to write. Each time I phoned Verizon, the wait time was long and each time I had to repeat this whole story. The experience was horrendous. I missed out on working and pay the entire week because of all the useless waiting for Verizon to act. There seems to be no accountability, responsibility, consistency, or resolution. Scott R. , the supervisor who nobody knew, assured me he would follow up on his end. The original installers, who could have avoided all of this, demonstrated total lack of responsibility and courtesy.

- Friday, February 15, 2008 at 22:01:29 (EST)

IF YOU ARE A CUSTOMER WHO HAS BEEN MISTREATED OR CANT SEEM TO GET GOOD SERVICE CALL THE PRESIDENTIAL APPEAL HOTLINE AT 1-800-483-7988. IF THIS NUMBER IS NOT IN SERVICE PLEASE POST HERE SO I CAN GET NEW NUMBER AND POST. COMPANY IS THREATENING TO CHANGE THE NUMBER BECAUSE OF BEING INUNDATED WITH CALLS. THANK YOU

- Friday, February 15, 2008 at 12:23:52 (EST)

ON JULY 10TH A EMPLOYEE WROTE ABOUT CALLING ETHICS ON THE COMPANY. I ALSO AM AN EMPLOYEE WHO HAD THIS PROBLEM. IF YOU WOULD LIKE TO CONTACT ME, EMAIL ME AT NHRASPEED1 @YAHOO.COM AND WE CAN TRADE STORIES. THANK YOU

- Wednesday, February 13, 2008 at 20:21:25 (EST)

just wanted to say that verizon has fallen from a company who was once regarded as the industry leader to nothing more than a 2 bit player. they have terrible customer service and products that dont work. as far as the techs go, i have not had one work on my line that was capable of fixing it. i have left and went to cox who has tremendous customer service and techs who are courteous, knowledgeable and professional. i shall NEVER go back to verizon for land line or cell phone service.

- Wednesday, February 13, 2008 at 20:17:57 (EST)

Ok, so my old phone completely died on me, and I decided that I should switch to Verizon because they seemed to have better service. Since I don't have credit yet, (I'm 18, BARELY,) we decided we'd open up a family plan with both his phone and my new phone, and he'd pay for the bill if I'd pay him cash every month. We went into the Verizon Wireless store this morning at 10, and my boyfriend had to go to work at 11. After picking out a phone and a plan, we proceeded to check-out. A mere 5 minutes. HERE'S THE SHOCKER. (And listen closely because it's confusing.) We were not able to buy the phone and add my line to his family plan due to an 4 YEAR OUTSTANDING FEE that Verizon had never contacted my boyfriend about. When my boyfriend used to work at Best Buy, he was a wireless dealer inside of the store working under a Verizon rep, (who supplied him the phones and gadgets to sell.) The rep told him to cancel his personal service with Verizon, and use a demo-phone to use for personal use and as a selling tool. He still had to pay for service, but the phone was free. When he moved to the computers department of Best Buy, he was told to give the phone back. He was told that the cancellation fee would be waived, and the phone would be instantly turned off. No harm no foul?? Keep in mind this was 4 YEARS AGO, and the only information that the Verizon people could give us over the phone was the billing amount, and the phone number to which is was associated. WE only know the first name of the Verizon representative that gave my boyfriend the phone and who's responsible for this outrageous fee, and we don't ever know if he WORKS for Verizon anymore. Bad news is, if he doesn't work for Verizon, theres no way to track him down. I have spent the last couple of hours driving all across the county to both Best Buy stores my boyfriend worked at and this Verizon rep came to. They both passed the buck to one another, and then when I called Verizon wireless, I was misdirected to a woman who shoved me BACK to Best Buy. After talking to this really sweet guy in Consumer Relations, we still couldn't figure out what to do. I don't even have a way of fixing this other than paying the fee with is UNACCEPTABLE considering the phone was LITERALLY out of my boyfriends hands and NOT his responsibility. I keep keep thrown back between these companies who claim to have our best interests in mind!! Can someone help me with a phone number or a name? I'm sick of being denied contacts by these companies!

- Tuesday, February 12, 2008 at 15:09:19 (EST)

Once again here we go. My religious institution, for whatever reason, insisted on switching from comcast to verizon fios. I guess there was an offer which would help save money blah blah blah. I begged, pleaded, cried, and all around offered sexual favors to keep them from doing it..(I volunteer my services as an IT tech for them)...but nope, they went ahead and did it anyway. Techs were here and gone, supposedly after "Testing to ensure functionality". Guess what. No internet. Not since the day it was installed. I've spent the last hour trying to get someone on the phone, going from hold queue to hold queue...these people are absolutely ridiculous!!! So now this religious institution is being double billed: for their old comcast which, thankfully, had not been disconnected yet...and the now worthless verizon fios. The head of this group called Verizon and explained the situation and was dismissed with an "I can see your modem". He's not a tech, what does he know? So now I'm sitting in our server room on hold with 2 ethernet cables ready to go...one to the cable box, one to the FIOS box (which, incidentally, may be receiving internet, but it aint giving out fucking IP addresses). Verizon is evil. I hope they all rot in hell.

- Monday, February 11, 2008 at 20:23:50 (EST)

FOR ALL COMPLAINTS CALL 1-800-483-7988. THIS NUMBER WILL GET YOUR PROBLEM RESOLVED.

- Sunday, February 10, 2008 at 00:39:12 (EST)

My story is all detailed here: http://www.jackassery.com/news/504/

- Saturday, February 09, 2008 at 16:27:33 (EST)

UPDATE TO POST - Wednesday, December 12, 2007 at 15:00:45 (EST) Updates: Comcast installed, trying to cancel Verizon services: 12/11/07 4:12pm called 888.553.1555. On hold from 4:12 � 4:25 pm. Mrs. Pantin transferred me somewhere. On hold from 4:25 - 4:26 pm and I was disconnected. Called 800.427.9977 at 4:33 pm. On hold from 4:33 - 4:38 pm when Mr. Fazal picked up and transferred me to a FIOS rep. On hold from 4:38 � 4:52 pm when Mr. Fazal came back and said that a FIOS rep would be with me in a few more minutes. I said that I had to leave work so he gave me the FIOS number 800.688.2880 to call when I got home. I hung up and left to go home. Called 800.688.2880 at 6:34 pm and the department to cancel was closed. 12/12/07 12:23 pm called 800.688.2880. On hold from 12:23 � 12:28 pm. Ms. Drawn picked up and said that I had not called a FIOS number. I repeated the number and she said that yes in fact, that was a FIOS number but that she was not a FIOS rep. I said that that�s the number I had called! She said she was transferring me to FIOS. On hold from 12:28 � 12:31 pm. I was then told I was being transferred to �Disconnection Services.� Told them one of the three account numbers that had been assigned to me, system not recognizing. On hold from 12:31 � 12:34 pm when Miss Howard (did not need FIOS account number) and told me that I need to be transferred to the �FIOS Cancellation� department. On hold from 12:34 � 12:36. 12:36 pm Miss Bogin needed my account number and scheduled a pickup date for the equipment. February 5, 2008 (I no longer keep track of the dates and times because I�m SICK OF IT! I had to carry around a log and pen FOR MONTHS just in case some new Verizon torture ensued. I�m not doing it anymore.) About one week later, a Verizon person came by to pick up my cable boxes (2), remotes (2) and internet modem (1). When I asked him about the white boxes (one on the outside of my apartment building, one in my kitchen) he said he was only their for the other gear. He said I�d have to call Verizon to have a tech come out and remove the white, wall boxes. I spent some time (over a period of days as described above) trying to get someone to schedule yet another pick up to no avail. The battery back up is plugged into the wall outlet in my kitchen and I�ll be damned if I�m going to pay electricity to run this Verizon contraption. I unplugged the battery back up from the wall and within about 20 minutes, it started to scream, alarm sirens blaring. I plugged it back in. I spent the next several weeks trying to reach someone to have it removed. At the end of January 2008 I finally got someone appropriate on the phone who told me that Verizon does and will not come by to uninstall these wall boxes. I told him about the electricity and he didn�t think it would make my electric bill go up. VERY FREAKING ENVIRONMENTALLY RESPONSIBLE OF YOU VERIZON!!!!! I told him I wanted it out of my house now. He said that I could unplug it and wait anywhere from four to eight hours for the siren to stop screaming. I told him to scratch. No way was that going to happen. He then told me how to disconnect a red wire from the battery and that should do it. I repeated that I wanted it out of my apartment. He repeated that it wasn�t going to happen. I then said how about I just remove it myself, fantasizing about cracking it into a million pieces with a crowbar as I pried it off of the wall in one fell swoop. He simply said, �I wouldn�t advise that.� Now it�s Tuesday, February 5, 2008. I thought I was done with this, AGAIN! The idea of adding anything to this document fills me with dread. Yesterday, Monday, February 4, 2008 I received a bill from Verizon for $186.43. As you can probably tell, I NO LONGER HAVE AN ACCOUNT WITH VERIZON! The bill states that I have a previous charge of $75.30 and $99.99 for �Un-returned Wireless Router (Jan 11, one time charge).� The guy picked up all the equipment I had except of course for the wall boxes which you don�t apparently want back! FORGET IT! YOU�RE NOT GETTING ONE RED CENT FROM ME EVER! LEAVE ME ALONE!

- Tuesday, February 05, 2008 at 10:20:28 (EST)

Just wanted to give this out there. The Verizon Presidential hotline # is 1-800-483-7988, it is actually call Verizon Executive Customer Advocacy. They are very nice.The other # 1-800-780-0753 is only a tech line they do not have the complaint #. As a former operator we were instructed to not give out this # because every call center is allowed so many presidential complaints against them. So i would advise using this # because they take care of business, and no manager wants a executive complaint filed on there center. I call my local 411 (were I had work) yesterday and today no one could give me this # 1-800-483-7988. Executive complaints do get taken care of. I'll keep posting more info. A411queen@verizon.net

- Thursday, January 31, 2008 at 17:32:36 (EST)

I was a Verizon Operator that became disabled. I have every kind of doctors form filled out, was told by managment that they'll work with my condition. Ya right the very day I was having a surgical procedure to help they fired me violating my FMLA & American's With Diablities rights. If they don't care about employees how do they give a damn about customers??????? I am still fighting with them. I recieved treatment to go back to work. Called up Verizon (my local human relations person) and was told we're not hiring any former employees. They work people like dogs, to them point that if your answering machine takes a message that they need you to work ot and you do not show up you're still written up, even if you did not get the message in time!!!!!!! If any other former employees especially IBEW that have had similar problem please e-mail a411queen@verizon.net

- Wednesday, January 30, 2008 at 21:54:17 (EST)

AS A TECHNICIAN FOR VERIZON I CAN SAY THAT THE COMPANY DOES NOT CARE ABOUT NOISY LINES OR ANY OTHER PROBLEM YOU MAY HAVE. AS A CUSTOMER YOU MUST EITHER GO TO ANOTHER COMPANY OR CALL YOUR LOCAL PUBLIC UTILITIES COMMISION OR CALL THE VERIZONS PRESIDENTS OFFFICE AT 1-800-780-0753. CALL EVERY HOUR UNTIL THE PROBLEM IS FIXED AND THIS COMPANY WILL CONTINUE SCREWING CUSTOMERS UNTIL CUSTOMERS BEGIN TO MAKE THEIR VOICES HEARD AND MAKE THE PROPER CALLS. YOU CAN ALSO CALL YOUR LOCAL NEWS STATION AND ASK FOR THE INVESTIGATIVE UNIT. BAD PUBLICITY AND THOUSANDS OF COMPLAINTS WILL FIX THIS PROBLEM BUT MOST PEOPLE DO NOT PURSUE ANY ACTION ,WHICH THE COMPANY IS COUNTING ON. THEY COLLECT YOUR MONEY AND DO NOT CARE ABOUT CUSTOMERS OR EMPLOYEES. AS TECHNICIANS WE ARE TOLD TO TRY AND FIX THE LINE BUT IF YOU CAN NOT DO IT IN 2 HOURS OR LESS JUST LEAve AND SAY BE BACK TOMORROW. THEN WE DO NOT GO BAck. THIS COMPANY IS TRULY A BUNCH OF SCUM SUCKING PIGS AND ITS ABOUT TIME THE PEOPLE BE HEARD. HEY IM AN EMPLOYEE AND I LEFT THEM FOR ANOTHER COMPANY...WHATS THAT TELL YOU? THE HEAD SCUM IS IVAN SEIDENBERG AND GOES RIGHT ON DOWN TO THE LOWEST MANAGER WHO S NOTHING MORE THAN A COMPANY PUPPET. BE LOUD AND OBNOXIOUS AND DEMAND SERVICE OR CALL THE CORRECT PEOPLE.

- Wednesday, January 30, 2008 at 20:08:02 (EST)

I live in Jersey and I am NOT a Verizon customer BUT since Verizon OWNS 90% of the cable and phones lines My Provider has to lease Verizon lines. I live in a very old apartment complex and I have cable underground cable lines that connect my telephone and are located in the basement. I often have NO DIAL TONE and LOUD STATIC on my line, other tenants in my blg. have had the same problem. I recently (1-2008) placed a trouble ticket with MY PROVIDER and the repair man reported that there was NO trouble on my line. Verizon through my provider charged me $121.86 + taxes. I had to place another trouble ticket soon after because the loud static persisted. Another repair man came directly to my door, hooked up a device on my phone jack and I directed him to the basement. A half hour later he returned and told me that there WAS TROUBLE within the wires located in the basement and he had to replace them. The phone has been working ever since but for how long I don't know. He also told me that since the cables are under ground they are probably wet causing the trouble. I am DISBUTING this charge. A supervisor with My provider told me that he would REVERSE the charges. He lied!!! I have contacted BPU and the FCC if they don't get these charges reversed I will be contacting my attorney general as well. I will fight these Verizon charges til the end. One other thing my neighbor had the same phone problem the same time I did and she IS a VERIZON CUSTOMER. Verizon customers are chared a monthly fee of $25.00 whether they have an inside or outside problem !!!! When she called repair they told her, "TO GO IN THE BASEMENT AND FIX IT HERSELF" !!!!!

- Wednesday, January 30, 2008 at 07:58:20 (EST)

FOR YOUR INFORMATION......I RECENTLY TOOK ADVANTAGE OF VERIZON'S WONDERFUL FIOS TRIPLE PLAY; PHONE, INTERNET, AND TELEVISION SERVICE, INSTALLED 12/26/07. A SIMPLE TRANSITION FROM VERIZON DSL INTERNET, "DRY LOOP" VONAGE PHONE SERVICE USING VERIZON DSL's LANDLINE, AND DIRECTV WENT TERRIBLY WRONG. HAVING 12 YEARS TELECOMMUNICATION OUTSIDE PLANT AND HOME WIRING EXPERIENCE, THE INSTALLATION AND DISCONNECTION OF THE VARIOUS EQUIPMENT WENT FLAWLESSLY. TROUBLE IS...VERIZON DSL INTERNET SERVICE AND VERIZON FIOS INTERNET SERVICE ARE TWO COMPLETELY DIFFERENT DEPARTMENTS, COMPLETE WITH BILLING AND CUSTOMER SERVICE. NEEDLESS TO SAY...BILLING CONTINUED FOR VERIZON ONLINE (DSL) AS WELL AS VERIZON ONLINE/ (FIOS TRIPLE PLAY). SO....MY MISTAKE....I CALL VERIZON ONLINE TO DISCONTINUE THE ONLINE DSL BILLING. NO PROBLEM! WITH NUMEROUS DISCONNECT ORDERS, OFFICES, X-FERED CALLS & ONE QUICK CLICK OF THE MOUSE!!!! VERIZON ONLINE DSL BILING HAS BEEN DISCONTINUED. TADA!!! ALONG WITH THIS DISCONNECT COMES THE UNEXPLAINED FACT THAT MY ONLINE ACCOUNTS HAVE BEEN WIPED OUT. ALL CURRENT & PENDING E-MAIL HAS BEEN LOST, 3 VERIZON ONLINE ACCOUNTS ARE UNAVAILABLE AND AN ORDER NEEDS TO BE PLACED TO REACTIVATE ALL JUST RECENTLY DISCONNECTED ACCOUNTS. WELL...ONE HOUR ON HOLD PER DAY, THREE!!! WEEKS LATER, NO ACCOUNT ACCESS, NO E-MAIL~... HOME BUSINESS, BANKING, PayPal, CREDIT CARDS, CONFIRMATION E-MAILS, PASSWORD CHANGES....CUSTOMERS....LOST, FOREVER. THE REP ON THE "PRESIDENT" HOTLINE WANTED TO KNOW WHERE I GOT THE NUMBER AND SIMPLY REFERRED ME TO A DIFFERENT BOGUS PHONE #. 1/29/08~ STILL NO ORDER TO REACTIVATE THE ACCOUNTS. CAN YOU HEAR ME NOW????

- Tuesday, January 29, 2008 at 20:45:52 (EST)

I recently moved to New York City from Michigan and on Jan. 11, 2008, my van was parked when a Verizon truck hit it and ran, leaving my van destroyed. Initially I was told by a lawyer, just call Verizon insurance company because I probahly would not need a lawyer. I called Verizon's liability company, they required me to come up with the police reports insinuating that their truck may not have been involved. With great difficulty walking with my cane, I got the police report and the Verizon truck license plate was included along with the names and addresses of witnesses. Later, the Verizon insurance guy says the Verizon truck was stolen and that they are not liable and will not compensate me for my loss. I am sick with arthritis and totally dependent on my own transportation to get around. I did not do anything wrong, yet I am being victimized by this huge corporation who left their parking lot with their valuable equipment unprotected to the point where a thief not only got in, but found the correct keys to drive a truck off their lot, yet they don't feel they are liable. Here I am a poor widow living on a fixed income in a economically poor part of this big city and I'm supposed to suffer more because Verizon does not want to cover damages caused by one of their trucks. I am so disappointed in Verizon's stance. Like life isn't already hard enough, now I've got to struggle even more. Where is justice and fair play?

- Tuesday, January 29, 2008 at 15:05:19 (EST)

PROBLEMS WITH BAD SERVICE CALL THE PRESIDENTS OFFICE AT 1-800-780-0753. COMPLAIN UNTIL YOU GET YOUR PROBLEM RESOLVED OR JUST DO THE BETTER THING AND SWITCH PHONE PROVIDERS . IN AUGUST,THERE WILL BE A LONG STRIKE AND THE MANAGERS WILL BE DOING THE JOBS AND WITH ANY LUCK,MAYBE A FEW WILL LOSE THEIR LIVES LIKE THE POOR TECHNICIANS WHO WERE RUSHED SO MUCH THAT THEY DIED ON THE JOB. VERIZON YOU ARE TRULY SCUM AND IVAN SEIDENBERG IS THE HEAD ASSHOLE.

- Sunday, January 27, 2008 at 23:38:27 (EST)

It was Valentine's Day 2 years ago, and my girlfriend wanted a new phone. We went to the Verizon store and wanted to pay for a phone that she was interested in. (At this time all was good w/ Verizon and we had about 8 months left in the contract) An associate approached us and asked if we needed any help. All we wanted was a phone, NOT A NEW CONTRACT. They stated, "Sir, in order to activate this phone you will need to sign this contract." I had no idea that I was signing a New 2 Year contract that didn't include all the perks that I had previously. We paid the full price, not the price with a 2 year contract and were screwed for 2 years. The first 2 months I did not understand why my monthly payment had increased $40-$50 dollars. When I would call vERIZaRAPE, they gave me the run around, and said that we went over our texts and minutes and I have signed into a new 2 year contract. Soo... They gave me a basic family plan with the lowest minutes and no texts. Before all of this I had more minutes and I had unlimited Texts on the plan. I went through this for 3 months, and every time I called VerizArapE, a customer service representative SWORE that everything was fixed. And guess what happened... IT WASN'T! So again I paid over minute and over text fees... what a Fu%#ing disaster! I hate them, I hate them, I hate them! Not to mention! I wanted to update my phone and they said that I used that up already. So what did they do on that wonderful Valentine's Day ... they kept the rebate money for themselves and charged me full price and screwed me into a contract. I called Verizon to do something about it and they said, "We can't do anything because you signed the contract sir. What I can do for you is write a letter to that particular store"... Okay what the Fu#K is that going to do for me? I am glad that I was able to speak about Verizon and their CRAPPY service. I hate them and am glad to say that on Feb. 15, 2008 I will NEVER EVER EVER be a Verizon Customer Again!! Thank you for your time. :)

- Sunday, January 27, 2008 at 18:24:10 (EST)

Approx. 6 employees from the Taunton ofc. had filed a sexual lawsuit against Verizon and won. Would anyone know what the name of the firm or the lawyer that took this case?

- Sunday, January 27, 2008 at 08:29:45 (EST)

After having Verizon phone service for the last 26 years and a dialup connection with AOL, I decided to take the plunge and get DSL service. I called Verizon on Jan 11, 2008 and go set up for the bundle package. Well after being on the phone for 1 hr setting everything up the sales rep put the ticket in. She asked me if I had a wall phone and said she would send me out the filter for it along with the other filters and my wireless modem. Well two days later my package was delivered and it went downhill from there. I opened the box and there were no wall mount filter. Again I called the 800 number as stated on the start up paper and was on the phone for another 1 � hours. After a rep came on she said this was not the right number and to call my local business office for the filter. Well by this time it was 5:30 PM on Friday. She said the business office was opened til 6:00PM. I hung up and immediately called our local office. I was on hold for another 25minutes and finally got a rep by that time it was 5:55. Getting very aggravated, I asked to speak to a supervisor. When he got on he said the rep could have handled placing the order for the filter. I tried explaining to him what had happened. He said he understood and was sorry for what had happened and put the order in for a wall mount filter. Well Monday came around and the UPS truck came. When I opened up the package, I was sent 2 REGULAR FILTERS. NO WALL MOUNT FILTER. I proceeded to call our local office and was on hold for another 45 minutes before getting a rep online. I proceeded to tell her the story and insisted talking to another supervisor. (Mrs. Krazkhalan). She said she was very sorry for the inconvenience and was sending out another filter and gave me her extension number in case there was a problem. I finally received it 2 days later on Thursday and thought everything would be o.k. From Thursday til Saturday, my DSL was running great until Saturday afternoon, the DSL light started blinking. At 6:00PM, I called tech support, waiting about another 45 minutes, a foreign rep came on. He told me to turn the modem on and off but it did not resolve the issue. He said I would have to disconnect all 4 phones in my house and one by one turn them back on again. He said he would hold on while I did it. I told him I would have to move furniture in order to get to the jacks and it would not take 5 minutes. He proceeded to say he would call back in 1 hour , in which he didn�t. Sitting here for approx. 1 � hours , WITHOUT A PHONE OR CABLE, I decided to call tech support back. A really nice rep, Jason, said I didn�t have to go through all of that and told me to disconnect the modem and plug it into another jack to see if the light was still blinking, in which it was. He wrote up a ticked and someone would be out on Monday. After hanging up with Jason, my husband took the modem and plugged it into our main jack, the light stopped blinking. On Sunday, I went out and purchased a longer Ethernet cable to reach the main box. I thought the problem was solved. It stopped blinking. The service guy came out on Monday and tested my lines coming in my house, he said everything checked out and said the signals outside going to the office were weak. He went to the pole and returned and asked if Verizon CHECKED OUR LINES BEFORE THEY PUT THE SERVICE ON. I SAID NO THEY DIDN�T. He then said a splitter guy would be out either on Monday or Tuesday. Luckily the guy came on Monday and called me from the pole he said I was initially set up for 300MG, our area could only hold 760MG and said I would have to call tech support and tell them to keep it at that speed. Another 40 minutes later I finally got through to a rep She was another FOREIGNER WHO COULD NOT UNDERSTAND WHAT I WAS TRYING TO TELL HER. I WAS SO DISGUSTED I REQUESTED YET AGAIN TO SPEAK TO A SUPERVISOR who took care of lowering my speed. After hanging up, I called my local billing office and told them what I went through, that I had interipputed DSL service or No Service at times. The rep put her supervisor on the phone (Terry Bradshaw) and she said I would receive 3 months of free DSL for the inconvenience. It didn�t stop there. On Thursday I received an animated phone call from Verizon stating my service was lowered and I would be pro rated for it. If I had any questions to call and it gave a number. I WAS BOILING! I proceeded to call the number and AGAIN ANOTHER HOUR WENT BUY BEFORE I SPOKE WITH A REP WHO WAS AGAIN FOREIGN AND COULD NOT UNDERSTAND. SHE SAID IT WAS NOT MY PROBLEM THAT I SIGNED UP FOR A 300MG SERVICE AND YES I WOULD BE PRORATED 2X�S. I REQUESTED YET AGAIN TO SPEAK TO A SUPERVISOR (MR. GREEN) GOT ON AND I WAS EXPLAINING THE SITUATION AND HE RUDLY HUNG UP ON ME! I immediately called my local office again, waiting another hour I told the rep what happened. I said I do not wish to speak with anyone from another country. I live in the US and want to speak to someone in the United States. She said she cant control where the phone goes but she would stay on the line until a supervisor gets on. Well, she got someone from India and the HUNG UP ON HER. She told me to hold on so another 30 minutes went by before a supervisor from Delaware (Shelby Green) came on she said the rep explained the situation and she would help me. She apologized for the way I was treated and said they should have never said I wold be prorated 2x�s. They gave false information. My DSL was still working fine until Thursday night at 6PM when the light started blinking, yet again. I was so disgusted I proceeded reinstalling the disk for Verizon and again called Tech support. While waiting for a rep the light went steady. I proceeded to tell him what I did and he said he would write another ticket for Verizon to come out again. The same guy from Verizon (Jack) came out, he said he doesn�t know what the problem is . He said he would call me on Friday to check on my service and also gave me his Supervisor�s cell number. He said his supervisor wont be back until Tuesday. Well, on Friday I woke up and I DID NOT HAVE SERVICE AGAIN FROM 8:00AM TIL 10:00AM. THE DSL LIGHT WAS BLINKING YET AGAIN! I AM SO DISGUSTED WITH VERIZON. YOUR CUSTOMER SERVICE DEPARTMENT SUCKS! IF THERE ARE ANY MORE PROBLEMS I WILL REPORT YOU TO THE PHILADELPHIA PUBLIC UTILITIES COMISSION AND I WILL CALL OUR LOCAL TV STATION. I HAVE NEVER ENCOUNTERED A COMPANY LIKE YOURS AND NEVER HOPE I DO AGAIN.

- Saturday, January 26, 2008 at 00:54:30 (EST)

PAUL SEAMUS,KEN LEWIS, MARYANNE RYAN AND THE REST OF YOU VERIZON SCUMBAG MANAGERS. WHAT YOU GONNA DO WHEN I COME FOR YOU?

- Friday, January 25, 2008 at 22:09:38 (EST)

BOB BELLOWS IS MY MANAGER AND HE IS A SCUMBAG ALSO.....SEEMS LIKE VERIZON HAS A LOT OF UNHAPPY EMPLOYEES

- Thursday, January 24, 2008 at 08:00:35 (EST)

YOUR NOT A VERIZON EMPLOYEE, YOU ARE A VERIZON PUSSY WITH NO BALLS. JUST ANOTHER MANAGEMENT KISS ASS

- Wednesday, January 23, 2008 at 20:21:46 (EST)

I am a Verizon Employee....And for all of you who want to B!%#$ and moan like little girls....WE ARE GETTIN YALL'S MONEY, AND WILL CONTINUE TO GET IT!

- Wednesday, January 23, 2008 at 18:54:24 (EST)

RHODE ISLAND MANAGER MIKE OHARA IS A SCUM SUCKING COCKROACH

- Wednesday, January 23, 2008 at 09:18:50 (EST)

I was a Verizon Land Line user for 8 years until I dropped them about 7 months ago. I signed up with a cell phone company also a number of years ago (not Verizon). About a year ago I noticed my Verizon bill jumped from around $39 a month to over $43.. an increase of $4.50 a month. I looked the bill over and after a call to the Verizon office I was told that since I wasn't using my Verizon Long Distance (I was using cell for LD) they were charging me for non-use. All LD calls up until I reached $4.50 would cost me $4.50. Once I exceeded that the rates were normal. I decided to switch to Brighthouse as they were already giving me Cable TV and Internet. For $7-8 a month more they added Unlimited Domestic Canada and Puerto Rico Telephone service. I paid Verizon (they stated that all charges except LD are IN ADVANCE)for the month I switched and I dropped them 3 days after the payment. They refused to give me a refund for 27 days. I ultimately received a $1.21 check from them and am not sure what it represented. In calling fior the refund I was bumped around to no less than 5 reps and the last said why don't you call this number. It was the very FIRST number I called in this entire scenario. In my book, these people are thieves and rotten SOBs.

- Monday, January 21, 2008 at 22:58:21 (EST)

CALL 1-800-780-0753 FOR THE PRESIDENTS OFFICE. THIS LINE GETS ACTION FAST. ALSO, WHENYOU HAVE A PROBLEM, CALL VERIZON EVERY 2 HOURS AND COMPLAIN. SAY YOU HAVE A SICK CHILD OR AN ELDERLY PERSON AND SERVICE WILL BE FASTER. REMEMBER,THE SQUEKY WHEEL GETS THE OIL. AND ALSO,VERMONT NEW HAMPSHIRE AND MAINE WILL HAVE ITS LANDLINE SERVICE SOLD TO FAIRPOINT COMMUNICATIONS IN THE NEAR FUTURE. AND ON AUGUST 9 2008,THE IBEW AND CWA WILL STRIKE AGAINST VERIZON AND ITS UNETHICAL,IMMORAL AND UTTERLY HORRENDOUS SERVICE POLICIES WHERE PRODUCTION IS A HIGHER PRIORITY THAN SAFETY AND CUSTOMER SATISFACTION. VERIZON MANAGERS ARE TRULY SCUMBAGS AND NEED TO GET INTO THE OCTAGON AND GET THEIR ASSES KICKED

- Monday, January 21, 2008 at 20:29:08 (EST)

We unfortunately changed from Charter Communications ( which we HATED) and went with a Bundle Package with Verizon. We have internet, phone and TV (FIOS) what a JOKE. At this point, Charter Commuications are Angels, and their customer service is A+. That STUPID answering service recording that Verizon has is SO IN ACCURATE, AND WASTES VALUABLE TIME. Everytime I've called Verizon which has been more than I can count I'm on hold for over 20 minutes at a time. And when you talk with someone, everyone of them as a different answer. They say when they reboot the DVR that you won't loose your Recorded items, well that's a CROCK, everything gets erased, and all the old recordings that you've already watched and erased come back, but all the new stuff is gone. And Verizon's answer to that is, "well they are gone, it's not suppose to do that". Got my second bill from verizon, and it was $100.00 more than what the Bundle pkg stated, finally got a hold of someone in billing, and they said, "you're not on a bundle package, that's why your bill is what it is" So they had to make changes on that which brought the bill down considerably. The billing dept said you only get the bundle when you register on line. Well I tried to do that, and couldn't, so I called a Rep, she said you can do it over the phone, and set up everything for me. She did a fine job.... NOT... she didn't know what the hell she was doing. I am so aggravated with the company, that if my next bill does not show what I was told I was going to pay I'm Canceling this piece of shit service. A month ago we were having problems with the TV and tried calling the number for service, only to get messages stating "Please put in your message box #". What the hell does that mean. We tried for 3 hours only to hear that message. When we called the next day, the service department could care less about what their recording said when you called the day before. When we first got the service we were told it wasn't in our area yet, which we didn't understand, the neighbor across the street from us has the service and he was the one who told us about it. The tech was her the day after Thanksgiving, and said he couldn't hook up any boxes because there's no service to our house. They had sent some guy a week before out here with advising us, and he was in a beat up old truck and he was in old jeans a beard and had no idenfication. I tried to call Verizon to see who in the heck was this guy, and I was on the phone for over 45 minutes for them to find out who he was. I finally told them, I could have been killed by now, and the guy has left. Again, they could of cared less, and had no idea who this guy was, except they did mention that they do have sub contractors come out to hook up to the pole, but had no references to look at to see who they sent out. Luckliy my husband was home, but this could have been a bad situation. They should of notified us someone was coming out. I could go on on and on about this, but my blood presure is going up, so I'm going to quit. All I can say is VERIZON IS SHIT!!!! and if your questioning yourself if you should switch to this COMPANY.. I WOULD SAY.... DON'T DO IT......

- Monday, January 21, 2008 at 13:46:29 (EST)

verizon screwing you with bad service? call 1-800-780-0753 this is the presidential appeal line and this number will get you service

- Monday, January 21, 2008 at 04:55:46 (EST)

ATTENTION CUSTOMERS,EMPLOYEES,AND MANAGERS OF VERIZON IN THE STATES OF MAINE VERMONT AND NEW HAMPSHIRE. VERIZON IS SELLING OFF ITS LANDLINE OPERATIONS IN THESE STATES AND IN AUGUST OF 2008 THERE WILL BE A STRIKE BY VERIZON WORKERS BECAUSE OF THE MISTREATMENT OF WORKERS. CUSTOMERS, GET INTO A NEW PHONE COMPANY BEFORE THIS TAKES PLACE OR YOU MAY NOT EVEN GET THE SHITTY SERVICE THAT VERIZON PROVIDES.

- Monday, January 21, 2008 at 04:40:23 (EST)

okay well since we got out 1st computer(about 1994) we've had many internet providers, among them At&t worldnet, Prodigy, AOL, CompuServe, adelphia powerlink, and time warner roadrunner but of all of them the worst, most unreliable is Verizon DSL. I swear to God it has gone out more times in a week than powerlink/roadrunner did the whole 5 years we had it. we had a verizon employee at our house 2wice and that accomplished absolutley nothing. i warn you, to anyone whose gonna swich to verizon dsl, ur making a huge F'ing mistake. MAY VERIZON DIE!!!!!!!!!!!!!!!

- Sunday, January 20, 2008 at 23:07:44 (EST)

IF YOU HAVE ANY PROBLEMS WITH VERIZON SERVICE CALL 1-800-780-0753. THIS NUMBER GOES DIRECTLY TO THE CEOS OFFICE AND ARE TAKEN VERY SERIOUSLY. CALLING THIS NUMBER WILL GET ACTION IN A HURRY, BELIEVE ME. CALL AND HARASS THEM, THEY DO NOT CARE ABOUT YOUR SERVICE, THEY CARE ABOUT PROFIT. THIS IS A REAL NUMBER SO CALL WHEN YOU FEEL YOU HAVE BEEN OVERLOOKED.

- Friday, January 18, 2008 at 17:12:11 (EST)

I would like to know HOW many in here have Had Harassing phone calls from Verizon Wireless , we pick the phone up They hang up we caller ID that�s how I know its the same number Thank you very muck Verizon Wireless 8003105479 This is happining around 5 times a night

- Friday, January 18, 2008 at 14:01:42 (EST)

A year ago I added a third line to our cell phone plan. What I didn't realize was that this started our contract all over again and began a new 2 year contract for all 3 phones! When adding the new line, I was never given the option to stay on our old plan. I could understand putting the new phone on a 2 year contract. But we had already had our original 2 phones for a year, so I thought we only had 1 year left for them. I discovered this when I tried to cancel one of the original 2 phones this week. They said I still had a year left on it, and I'd have to pay a termination fee of $110 if I canceled it. Yeah I should have read the fine print last year. But I really wasn't expecting such underhanded behavior! It's fraud. They really suck. I told them that they lost me forever as a customer, but they couldn't give a damn. What goes around comes around though, so sooner or later they will fall like Enron.

- Friday, January 18, 2008 at 13:46:44 (EST)

Was on line and on hold with customer service for an hour and a half. Longstanding customer/sucker for 10 years. Wanted to be made whole for defective LG 8600. Was told 4 different things by 4 different reps. They are no longer a phone company. They just want to sell insurance and change service levels to play "gotcha." I am leaving. I am leaving.

- Wednesday, January 16, 2008 at 22:41:09 (EST)

SINCE MAY 26.2007 I NO LONGER HAVE VERIZON!!! THANK GOD. BUT THEY OWE ME $93. THEY SEND ME STATEMENTS EACH MONTH, LETTING ME KNOW I HAVE THIS CREDIT. AND EVERY MONTH I CALL TO REQUEST IT. THEY KEEP TELLING ME 2 BILL CYCLES. GUESS THEY CAN'T COUNT.

- Wednesday, January 16, 2008 at 14:13:06 (EST)

just some advice from an employee. if you do not get the customer service u believe is just, call your local public utilities commission. they look into these things and when verizon wants to raise rates or get into the cable market, these strikes affect them. also you can call tv channel help lines and they are like bulldogs when it comes to big companies like verizon who screw the little man. if you are really mad, call your local senators and congressmen and let them know your problem. all this may seem like a waste of time but believe me, it goes up their ass ten miles. good luck and dont let them be the unethical,immoral company they are.

- Tuesday, January 15, 2008 at 06:18:20 (EST)

I hate verizon, hate is a strong word but I have wasted at least 30 hours on hold trying to rectify problems w/ dsl and my landline. It's impossible to speak to a customer service rep and/or supervisor. Some bitch named Sandra (refused to give me last name or employee number) will not straighten bogus charges on bill and when i ask to speak to supervisor, she refuses to transfer me and puts me on hold. My mother has cancer, is legally blind and these fuckers are refusing to speak to only her since the account is in her name. i will sue these bastards because this undue stress is giving her anxiety. Something somebody with a terminal disease doesn't need.

- Monday, January 14, 2008 at 16:46:26 (EST)

In November, I mistakenly sent a payment for my Verizon wireless account to my Verizon landline account. When I realized what I had done, I contacted Verizon and explained what had happened and asked to have the money transfered to my wireless account. I was told that although landline and wireless were the same company, they could not transfer my payment?????? (but they did ask if I wanted to combine my landline and my wireless accounts so I cound send 1 payment to my landline account to pay both accounts ??????)I would have to be sent a reimburment and that would take about 8 weeks?????? needless to say, after 3 months and countless phone conversations with Verizon's crack staff or should I say,on crack staff, I have not yet seen a dime of the money they stole from me. I have spoken to 4 supervisers since then and got a different answer from each. No one at Verizon could tell me why I havent gotten my money back. It is pretty obvious to me now, they have no intension of giving the money back. What gives them the right to take money that does not belong to them.

- Sunday, January 13, 2008 at 15:11:32 (EST)

Dear Reader: if you are someone who is contemplating Verizon as your phone/internet/tv company PLEASE SPARE YOURSELF THE EXPENSE, HUMILIATION and AGGRAVATION by choosing someone else. Verizon is a useless bloodsucking monster. I had a Verizon Wireless contract that I wanted to downgrade from several hundred minutes per month to one that had less than a hundred minutes. I wanted to remain a customer, but I was only using like 60 minutes a month so I didn't need the bigger package. The best they could offer me was a $375 termination fee! Needless to say I cancelled that contract and paid the fee. But because they'd put all my services (landline, DSL and Wireless) on this new "onebill", the termination fee payment somehow never got calculated in, and about a month later I got a letter saying that if I didn't pay some $400+ my landline would be disconnected. The disconnect date was listed as the next day-- huh?! Even if I did owe the money, which I did not, how was I going to send a check in one day from when I received the letter? Also, on a day when a technician was scheduled to install DSL at my apartment, my wife and I left a note on the door for him to call our cellphone, since there is no buzzer on our building (Brooklyn). Instead he came and left. We called Verizon the next morning to find out why nobody showed, and they said he could not gain access to the location. I asked why the technician did not read the note and call our cell phone. I was told VERIZON TECHNICIANS DO NOT CARRY PHONES AND CANNOT MAKE PHONECALLS. Whaaaaa?!?! This is the phone company, right? Verizon sucks. I have cancelled all my services with Verizon and I recommend you stay away from this company, they just want to bill, bill, bill and not give any service.

- Thursday, January 10, 2008 at 13:19:05 (EST)

Business tale of woe. Took a new job as CFO of a medium size manufacturing concern on the east coast. Eventually got around to pricing out landline phone service. We were spending @ $3K month w/ Verizon. Went to an aggregator, changed over all our service, EXCEPT DSL, and monthly bill went down to @ $1K. Good move for us. All of a sudden, with no warning, no DSL service. No internet, no e-mails, couldn't do our banking, pay taxes, pay vendors, get paid from customers, etc. Two days, 9 hours, 16 Verizon rep's lying, and changing the lies as I shot each lie down. Bottom line, they would not acknowledge they fu*ked up (or did it intentionally), would not accept responsibility for what they did, and, the best, they would no even start the "NEW" service process for 3 more working days while the "termination" of service for our number went through their system. THAN, it would be THREE to TEN WORKING days to get service restored (and be bound for some commitment of time). Our solution, since our phones were fine, was to call Cablevision, Optimum-on-line, and take their service. They showed up within 24 hours, wired the building as needed, activated the service with a static IP address, and the service is 30% cheaper at 4 times the speed. Though we are now running, it is far from over. We will file complaints with every office available to us, and are considering legal action when the cost of our losses are calculated to see if it is viable. We have also contacted some news sources some of us have, to see if we could get the story some traction on the air, in print, whatever. Verizon really stinks. They have no customer service. They still think they are G*D.

- Wednesday, January 09, 2008 at 20:18:05 (EST)

its hunting sason at verizon........boom boom.......then what scum bags?

- Wednesday, January 09, 2008 at 13:05:00 (EST)

mikey ohara, you have been found guilty of crimes against humanity. therefore you must pay for your sins in time. could be today,could be tomorrow, could be next year, but sooner or later you shall be destined to hell for your sins

- Wednesday, January 09, 2008 at 04:16:50 (EST)

FUCK VERIZON!!! THEY CHARGE WAYYYYY TOO MUCH MONEY! I'M ANGRY @ VERIZON 4 IT'S LACK OF RESPONSABILITY! VERIZON'S JUDGEMENT DAY WILL BE COMING VERY VERY SOON!!! btw, thank you for posting this site, I definantly agree wit u on verizon.

- Tuesday, January 08, 2008 at 21:38:32 (EST)

I signed up for Verizon's triple play last summer (FIOS TV, phone and Internet). What a mistake. Needless to say, they screwed up my bill and it was impossible to speak to anyone that had a clue. I canceled my service a month later and went to return the equipment. They did not accept it saying I did not have a valid order number. An order number to return THEIR equipment. Anyway, I called them back and received an order number an returned the equipment. I thought I was done however, 5 months later I'm still getting billed on usage for a service that was disconnected and which I have no equipment to access even if I wanted to. I've made numerous attempts to contact them to resolve the charges and nothing has helped. I can't believe this company is still in business. How can they handle their internal payroll if they don't know how to discontinue an account. I'm sure they don't continue to pay employees that no longer work there so why are they unable to stop billing customers who no longer use their services?

- Monday, January 07, 2008 at 16:40:39 (EST)

Unfortunately my story is not short but I will try. It started with billing inconsistences. I switched my phone services to Vonage and kept my DSL. Verizon charged my when I didn't have phone service with them any more. The bill then came with just totals, no itemization. I called and request new bills. They never came. I paid my bill so I wouldn't have late charges and three days latter they shut off my service. A two and a half phone call took place that still gives me chills when I think about it. I spoke with six people and explained the story six times. A few of their staff were nice but unable to assist me. Most of their staff were nasty. I was told all kinds of lies from "you signed a contract and we don't have to tell you we are shutting off your service", I told her to show me the contract as I never signed one. She said she would be right back and I was instead transferred to someone else. I was told my service was cancelled on three different dates by three different staff. All the dates were incorrect. I was told they received the payment on a different date then was posted by my bank. When I explained that I made the payment online, as my service was not shut off, and followed up the day it went through on line and two days latter it was shut off I was switched to someone else. To add insult to injury they completely tried to manipulate the situation by telling me that all my information was taken off their system so I would have to sign up for services from the beginning. This would mean I would have to contract with them. I was exhausted by the end of the phone call and sail I would take the FIOS service.They didn't come out till two weeks latter, didn't finish the service, were suppose to come out the next day,didn't.I missed work,sent two emails and received one back stating they couldn't help me I would have to call,call 2times from work and had to hang up after waiting both times for 1and a half hours. I cancelled the service which took another 2hrs!

- Monday, January 07, 2008 at 13:13:34 (EST)

the fios five shall rise up and conquer the corporate scum of verizon. managerial scum at verizon shall pay for their sins against humanity. the unethical,immoral and illegal actions of these people shall be revenged in one form or another. you have been tried and found guilty in the court of public opinion and therefore must pay for your sins. its all fun and games until someone snaps and then the party will be over. managerial loyalty to a company that doesnt give a rats ass about customers,employees or even managers shall be severley tested. be afraid, be VERY VERY AFRAID

- Sunday, January 06, 2008 at 11:20:55 (EST)

lots of time. but sooner or later.....BOOM

- Sunday, January 06, 2008 at 08:52:28 (EST)

I recently started working in Verizon's landline billing dept. I would have to say I HATE MY FUCKING JOB!!! I didn't realize how fucked up Verizon was until I started this job. I could go on and give several stories of how I witnessed Verizon ripping off their customers so I'll just tell the worst of them all. This customer had what's called Inside Wire Maintenance (IWM). What this is is insurance in case something happens to your phone lines and a technition needs to come out and repair your phone lines. IWM saves you from having to pay for the repair which can be pretty costly. Anyways this customer needed to have his phone lines repaired because his phone stopped working and he had IWM on his account. The customer still got charged for the tech coming out. It turned out that it wasn't Verizon's phone lines that were fucked up. It was Earthlink's equipment that was fucked up. Well it turned out there was a loophole in what is covered by IWM that I never knew about till I had to deal with this call. Most Verizon employees are not aware of this loophole. Verizon employees are not taught about this loophole in training class. This tech visit was not covered by IWM because it was not Verizon's equipment that messed up, it was Earthlink's. This guy was charge even though the tech did absolutely no work on the lines. The customer had no idea that Earthlink own some of the lines and he needed to call Earthlink the have the lines repaired which did eventually happen. I found out about the loophole of IWM when I called over a supervisor and asked why the repair charge was on the bill when he had IWM. The supervisor explained the loophole and would not grant any authorization to issue credit. I argued with the supervisor to try to get authorization to issue credit. I hated having to explain this to this guy. He said he would complain to the PUC. I hope the PUC fucks over Verizon and does justice for this guy.

- Friday, January 04, 2008 at 23:13:17 (EST)

Before i heard of the bad stuff of verizon, i got a cotract with verizon. First of all, verizon gave me a long distance number and had to get it changed within an hour. When i got my bill, it was double (Four hundred dollars). I was mad and called to see why, and they said it was because my number changed. That is a crock of S*@t but maybe it's in their contract but idk. I still love Verizon. I love Verizon!!!!!!!!!!!!!! We never stop working for you!!!

- Friday, January 04, 2008 at 06:24:49 (EST)

MIKE OHARA...MIKE OHARA...MIKEOHARA...MIKE OHARA...MIKE OHARA

- Sunday, December 23, 2007 at 21:10:10 (EST)

YES ALL VERIZON MANAGERS, YOU HAVE ALL SOLD OUT TO THE CORPORATE SCUM WHICH RUNS OUR COUNTRY. THIS IS A MORTAL SIN AND MUST BE DEALT WITH. WHAT WILL VERIZON DO FOR YOU AND YOUR FAMILIES WHEN YOU ARE DEALT A BLOW WHICH CANT BE DEALT WITH. THINK ABOUT IT, LIFE IS SHORT AND THERE ARE A LOT OF UNSTABLE PEOPLE OUT THERE WAITING TO EXPLODE. WHAT WILL VERIZON DO FOR YOU IF YOU ARE THE INTENTED TARGET? CLICK CLICK BOOM BOOM

- Saturday, December 22, 2007 at 22:01:02 (EST)

VERIZON HAS BEEN FOUND TO BE IN CONTEMPT OF HUMAN ETHICS AND MORALITY. THIS OFFENSE CARRIES A STIFF SENTENCE AND JUSTICE WILL BE HANDED OUT SEVERELY. ALL VERIZON MANAGERS SHOULD BEWARE. ENJOY YOUR HOLIDAYS......HAHAHA

- Thursday, December 20, 2007 at 17:17:38 (EST)

GDI I'm so frustrated. I recently got the Motorola Phone Tools (MPT) program to transfer files to and from my computer to my phone, a Motorola Razor V3C. Everything installs correctly, everything updates correctly, most of the features work like the calendar and modem, but I can't figure out how to transfer stuff to the phone. After some quick googleing, I discover that there is a "missing" Multimedia Shop button that is supposed to be included with MPT. I also read that Verizon instructed Motorola to disable this button for their phones. If I've learned anything from working with technology, it's that there is always a way to do something you want to do, you just have to find it. I end up reading a bunch of articles about how horrible verizon is and how they control your phone just to get more money. Blah blah blah, anyway - I finally get the hidden button to show up and everything seems like it is going to work correctly. I start transferring a song I wanted on my phone and it fails. After some more online reading, I discover that Verizon has gone to great lengths to disable any kind of file sharing from my phone (and a bunch of their others) by not allowing file transferring in their firmware. Why the fuck would they do this!?! Oh yeah, that's right... they want me to pay $0.25 + airtime for each file I transfer. More reading: "... the newest firmware from verizon for the v3c enables bluetooth..." oh yay! I flash the new firmware on, everything loads up fine, I connect through another device that has the song I want and begin the transfer. It transfers over alright on the sending device, but my phone doesn't change or recognize anything. I learn that yet again, even though Verizon has finally "enabled" bluetooth, they have crippled it tremendously by making it ONLY work with a headset with their firmware. :evil: I end up trying a couple other things that don't work and am still in awe of how much work they would have to go through to make it this hard for people to not have control over their phones. I call Verizon and talk to two different people that give me the run around. I got transferred to a manager because I started screaming at the lady when she told me that Verizon does this to "ensure the safety of its customers." I realized I wouldn't solve anything by calling them, I think I just wanted to yell at someone. It did make me feel better... I don't even care about my phone this much! I've had the same ringtone for the last 3 years and all I wanted to do was transfer the motherfucking Tetris theme to my motherfucking Verizon phone. I've watched friends and co-workers, that don't use Verizon, transfer hundreds of files to their phone and have no trouble at all. It really shouldn't be this fucking difficult. I'm at the stage now where I should just give up and pay the quarter or whatever to do it, but I'm so pissed that I feel like I can't let them win. I'll fucking figure out how to do this! From what I've read, it seems like I'll have to flash my phone to another carrier (ANY other carrier it turns out. FUCK YOU VERIZON) and use some type of emulator to make it still compatible with the Verizon network.

- Thursday, December 20, 2007 at 16:10:43 (EST)

First of all, the service worked great and I didn't have any problems.....until... When I originally got the service hooked up, I had long distance turned on. I RARELY use my home phone for long distance. I use my cell phone. The first bill I got from Verizon had a 2 dollar sur charge because I DIDN'T use my long distance enough. Called them and said let me get this straight your charging me for NOT making any long distance calls.....yes that's correct sir in order to cover the cost as a carrier you have to make so many long distance calls. I had them turn it off completely so I had no long distance service. No problems...yet. At the beginning of November, November 1st to be exact, I called them to turn my long distance back on because my cell phone doesn't work that well at the house since I'm in a valley. I also signed up for their 3 for 33 deal which is the same as Comcast. NOW the fun began. It took me 5 phone calls to Verizon to get them to turn on my long distance service. They did not have to come to the house, I didn't need any additional equipment, just enable my ID on the router as I was told by one of the customer service reps. After every phone call I was told...everything set it will be on by 5 PM that evening. Went home.....and it wasn't on every time. I even had a phone message at home saying to call...they had a problem that needed resolved before they could hook up my long distance. I had the customer service Rep listen to the message and he said "That's not true.....I am looking at your account and everything is set.....there is no issue....it will be on by 5PM tomorrow....it WASN'T ON!" The 4th phone call I unloaded the "f" bomb on the customer service rep and she hung up on me. :-) By the 5th phone call and 2 weeks later I had long distance.....whew that was easy. Not to mention that EVERY time you call it takes 10 minutes to go through their automated BS before you can actually talk to a real person. I tried to circumvent the system many ways but was not successful....had to go through that every time. Ok, that was brutal. So while on the phone the5th time, I had already decided I'm going back to Comcast due to the fact that I wondered how long it would've taken them to fix a REAL problem if I had one. While on the phone I asked them how many days I had to decide to accept the service before I would be bound to the 2 year contract.....answer 30 days. So on December 12th I called them and said I want to disconnect all my service with Verizon (phone, internet, and TV). The 1st Rep, "Your account shows that there's a $200 disconnect fee." Response "No, not true, you have been sending me emails to accept your bundle package and I NEVER accepted the package plus I was told I had 30 days to decide to accept the service." "I'm sorry Sir I don't know who told you that by they were wrong." "I need to speak to a supervisor." Put on hold for an extended amount of time and got a supervisor. She started into the same spiel. She said that the acceptance emails that I got were for the bundle discount, not the service. The clock starts ticking when they hook up my service. Told her that I was told I had 30 days to accept and even if that's true, they hooked up my service November 14 and today is December 12th....less than 30 days. Response "Oh your correct." This ORDEAL took 1 HOUR and 52 MINUTES on the phone! I surely was not hanging up and going through the 10 minute automated BS again to talk to a person. The Supervisor set it up so that my data and TV service would be disconnected the 14th so I wouldn't have to pay the two hundred disconnect fee. I wanted to transfer my number so she left that active but assured me that this would not mean that I would have to pay the $200 disconnect fee. It would be disconnected automatically when it is transfered over to Comcast. I also informed her that my cell phone was bundled in with this service and make sure NOT to turn off my cell phone. "Oh I'm glad you told me that I'll make sure they don't disconnect your cell phone." GLAD I TOLD YOU THAT.....YOU'RE looking straight at my account....can't you see that!! The only thing that happened quick and on-time with Verizon was the disconnect! It was turned off at 4AM on the 14th. I called Comcast, got the service I wanted (TV,Phone,and internet), and set up the install within 15 minutes for the 19th...their 1st available time...between 1 and 5. The technician showed up at exactly 1, and was done by 1:30....everything installed and working.

- Thursday, December 20, 2007 at 09:36:09 (EST)

After 50 minutes of being on hold with Verizon DSL billing, I just got disconnected. Ill back up a bit...I have dry-loop service (dsl but no phone connection) since my roommate and I have cell phones. Our service was knock out over the weekend as a result of construction workers building on a lot behind our apartment. I called up Verizon to talk to billing about a credit. Since I was calling from my cell phone, the voice prompt asked if my cell was the number i was calling about. it wasnt, so i said, no, which it interpreted as "yes." i started pressing zero to get to the main menu, and after 10 minutes of being on hold got through; however the rep couldnt help me because i am in nyc and she only services VA and West virginia, so she transferred me to a ny rep. another 10 minutes later I got through to someone in new york. i started to tell her my situation, but apparently i had been TRANSFERED TO VERIZON VOICE BILLING NOT DSL. this rep assured me that she would stay on the line with me and connect me right away to dsl billing. TEN FREAKING MINUTES LATER (mind you Im on a cell phone) SHE COMES BACK ON THE LINE TO TELL ME THAT SHES ADDED ME TO THE WAITING LIST. IT TOOK 10 MINUTES TO TRANSFER ME ONLY TO PUT ME BACK ON HOLD!?!?!?!?!?!? Fine. So, now Im on hold for another 10 minutes when i get through to someone. Im obviously livid at this point and as calmly as possible I tell the service rep that I would like a credit both for the time my service has been down and for the incompetence of those who came before her. (Yeah, I know, but it was worth a shot). She said she couldnt help me with that, so I asked to speak to a supervisor. She graciously transferred me, at which point, after 50 minutes of more or less being on hold, I WAS DISCONNECTED, WASTING 50 MINUTES OF MY TIME AND MY MONTHLY CELL PHONE PLAN. WHY DOES THIS GOD FORSAKEN COMPANY FEEL THE NEED TO TORTURE ITS CLIENTELE?!?!? HOW DOES THIS MAKE FOR A SATISFIED CUSTOMER BASE? SERIOUSLY? More to the point, this is probably the 5th time something like this has happend to me? Why do I keep thinking that the next time will be better?

- Monday, December 17, 2007 at 17:51:31 (EST)

tick tick tick tick.........boom........just another employee on the verge of kickin ass and takin names. beware verizon management, you are in the cross hairs of justice

- Friday, December 14, 2007 at 19:39:53 (EST)

LET THE BODIES HIT THE FLOOR....HAHAHA

- Wednesday, December 12, 2007 at 18:08:55 (EST)

I just received a "Settlement Offer" from a CBCS collection agency out of Columbus OH. This is in regards to Verizon DSL service that I had in NY state for a few months in 2000 - 2001. The service itself was so-so and was cancelled during a trial window. Installation was supposed to have been free, but Verizon was unable to coordinate the credits properly bewteen their DSL and local phone services. I made numerous calls on repeat occasions to Verizon's customer service for both divisions. I was told it would be taken care of , but next month another incorrect bill would show up and I'd repeat the process. After a few go rounds with this, they finally stopped billing for it, and I thought it was finally resolved. Now about 6 years later I get this "settlement offer". What a pathetic excuse for a major company !!!! I have sent CBCS written notification that I don't owe Verizon anything , so they shouldn't be sending me settlement offers; and that I will be more than happy to file a complaint with the state Attorney Gereneral's office if they continue the harassment. URGGGHHH !!!!

- Wednesday, December 12, 2007 at 17:16:38 (EST)

Here is my letter to the only muckety muck I could find. I got these names from porting my home phone number over to Comcast in preparation for a complete Comcast install. The DAY after I put in the request, I received an overnight letter from Verizon with a big red stop sign in the upper right corner of the letterhead begging me to stay. There was a name at the signature line and another one on the return address of the express envelope: December 3, 2007 Andrea L. Custis and/or Douglas N. Smith VC11E205 One Verizon Way Basking Ridge, NJ 07920 Dear Ms. Custis and/or Mr. Smith, I will shortly be getting rid of everything Verizon in my home. I am gladly running back to Comcast. I switched to save money and try Verizon�s services. Sometimes you do get what you pay for. The money I would have saved staying with Verizon pales in comparison to the level of service I received with Comcast. I have had a list of questions and grievances that I never had the chance to discuss with Verizon. Now I never will and no longer care. My time is valuable and I will not spend another moment attempting to navigate Verizon�s horrendous phone system; which quite frankly, says a lot about a company whose primary business is phone service! Right now I resent the time it�s taking me to document my experience. I can�t wait to be rid of Verizon completely. Below you will find a detailed timeline of my experience which is why I�m going back to Comcast. Then I will list my grievances. Sometime between November 12 and 16 (I don�t have the date or time since I didn�t think I�d need it again) I was solicited by Verizon to switch my home telephone over to them from Vonage. The woman I spoke to convinced me saying that my bill would only rise one dollar a month. All of a sudden sometime between Monday, November 19th and Wednesday the 22nd my home phone stopped ringing. I called from my cellphone to test it and the number simply rang and rang off into oblivion. Verizon had ported over the number from Vonage. I called Verizon and was not able to get anyone on the phone. A tech showed up to turn on my phone service which was apparently scheduled when I was first solicited to sign up for phone service. He told me that he was a copper tech and couldn�t turn on the FIOS phone service. He called dispatch and found out that they made a mistake in sending him. He told me to call Verizon to set up a FIOS appointment. I shouldn�t have had to do this. Verizon should have automatically corrected their mistake and scheduled a FIOS tech appointment. I tried to reach Verizon for the rest of that day, Wednesday the 21st to no avail. I didn�t call on Thursday since it was Thanksgiving. Friday the 23rd is when I started to document my phone calls: Friday, November 23, 2007 @ 10:49 am: Called 888.553.1555. Voicemail hell. The recording told me that FIOS was available in my area (which I already knew and had!) and then spent the next two minutes trying to sell me more services and gave me the website address. I was prompted to enter my information two times. The system looked up my account information two times. I finally got Miss Lawrence on the phone who told me that I was a copper customer. I told her that this was not possible since I had FIOS and I was simply moving my phone number from Vonage. Turns out, the woman who solicited me on the phone as a FIOS representative and convinced me to switch to Verizon, set me up as a copper customer! Miss Lawrence then transferred me right back into the same voicemail mobeus loop. I kept asking for an operator to get out. I reached Miss Collins in the FIOS department who then transferred me to customer service. I was on hold from 11:14 am to 11:58 am. I gave up and hung up. Saturday, November 24th, 2007 @ 1:17 pm: 888.553.1555 1:17 � 1:23 pm on hold. At 1:23pm I got a rep who told me to call the FIOS Fiber Center at 888.244.4440. I called at 1:23 pm and was on hold from 1:23 � 1:25 pm when a recording told me that the FIOS customer line was closed so I called 888.553.1555 to try again. 1:35 � 1:54 pm on hold after recording told me that I would be on hold for 20 minutes. Off hold at 1:54pm and spoke with Tim. He said he�d look into the problem. I was on hold from 1:54 to 2:08 pm. Tim came back and said that an order was created to port my number and they made it a copper order. The tech who came by to install closed the order out and didn�t complete the copper order since I wanted FIOS. As a result my home phone number was in limbo, ringing nowhere! Tim said that copper and FIOS don�t talk to each other, don�t share records, etc. He said the only department that can help is billing since they are the only department that can liaison with both sides of Verizon. He told me to call 800.688.2880 on Monday when they open. Monday, November 26, 2007 @ 10:04 am: 800.688.2880 � Billing 10:07 am, after I punched in my account information, I was disconnected. I redialed. 10:07 � 10:29 I was on hold and then disconnected again. On hold from 10:29 � 10:34. I realized that this was a useless exercise and hung up. I tried a different number: 888.224.4440 and was on hold from 10:34 � 11:00 am. I was disconnected yet again. I called 888.553.1555 and was on hold from 11:21 � 11:26 am and then someone answered who suggested I call 800.281.8584. I was on hold from 11:33 � 11:36 when a recording told me that there were no reps available at this time and disconnected me. I decided to take a chance and call my local office at 908.474.9728. I was on hold from 11:39 am � 12:15 pm and was disconnected again. 12:15 pm I called 908.474.9728 back. I got through to someone named Alexandria. Told her my story and she said that she was getting a supervisor. I was elated. I was on hold from 12:15 � 12:24 and was disconnected. I called back 908.474.9728 and was on hold from 12:24 � 12:42 pm when a Miss Wolburn picked up. I told her I was holding for Alexandria who said she was getting a supervisor. Miss Wolburn sent a message to Alexandria who responded to Miss Wolburn saying, �I don�t deal with internet and cable customers.� She lied saying she was getting me a supervisor and dumped me right back into voicemail, hold hell! I got angry and Miss Wolburn said that she was trying to help me. She told me that my order number was #########. The first date that she could get me an install appointment to turn on the FIOS phone was December 3rd. I told her that this was unacceptable. By that time I will have been without a home phone for two weeks. She lowered her voice and said, �just between you and me, try this number. It�s the Solutions Center. Give them a call this afternoon. 888.660.3666.� I thanked her profusely and hung up. I dialed 888.660.3666 which had a recording that the number was not in service!!!!! Tuesday, November 27, 2007 @ 10:44 am: 800.427.9977 On hold from 10:44 � 10:47 when Mr. Anderson came on the line. Told him my story and he put me on hold. On hold from 10:47 � 10:52 am. I hung up. ENOUGH! The next number I called was Comcast. List of grievances: 1. I have been informed that the emails that I send from my account at Verizon.net are riddled with HTML characters. 2. All Verizon email customers are not receiving my emails when I send from Verizon�s webmail at www.verizon.net. 3. Verizon does not give me the option to automatically send a copy of all outgoing emails to myself. I need this so that whatever I send out when I�m away from my home connection will be sent to my account so that I can keep my outgoing correspondence indefinitely. Verizon deletes my emails way too quickly on their website. Comcast provides this service. 4. Email drafts: Keeps creating new copy of draft every time I update it which fills up the drafts folder with unnecessary emails. It should overwrite any changes so that there is only one copy of each draft, not 25 of the same email. 5. TV: The guide is horrible! Looks like an archaic DOS screen. I�ve been a customer for four months constantly being promised it will be updated and streamlined. 6. Can�t check On Demand schedule on line. Comcast provides this service. 7. Can never view my billing activity online! System always down. Plus the billing site is convoluted and impossible to navigate. I will cancel my internet and cable services once Comcast reinstalls my service with them. I hate the fact that it will probably take me at least two hours via phone to do this. Also, I swear to God I better not get a bill for the telephone service. Sincerely, My Name Account # ########## Updates: Comcast installed, trying to cancel Verizon services: 12/11/07 4:12pm called 888.553.1555. On hold from 4:12 � 4:25 pm. Mrs. Pantin transferred me somewhere. On hold from 4:25 - 4:26 pm and I was disconnected. Called 800.427.9977 at 4:33 pm. On hold from 4:33 - 4:38 pm when Mr. Fazal picked up and transferred me to a FIOS rep. On hold from 4:38 � 4:52 pm when Mr. Fazal came back and said that a FIOS rep would be with me in a few more minutes. I said that I had to leave work so he gave me the FIOS number 800.688.2880 to call when I got home. I hung up and left to go home. Called 800.688.2880 at 6:34 pm and the department to cancel was closed. 12/12/07 12:23 pm called 800.688.2880. On hold from 12:23 � 12:28 pm. Ms. Drawn picked up and said that I had not called a FIOS number. I repeated the number and she said that yes in fact, that was a FIOS number but that she was not a FIOS rep. I said that that�s the number I had called! She said she was transferring me to FIOS. On hold from 12:28 � 12:31 pm. I was then told I was being transferred to �Disconnection Services.� Told them one of the three account numbers that had been assigned to me, system not recognizing. On hold from 12:31 � 12:34 pm when Miss Howard (did not need FIOS account number) and told me that I need to be transferred to the �FIOS Cancellation� department. On hold from 12:34 � 12:36. 12:36 pm Miss Bogin needed my account number and scheduled a pickup date for the equipment.

- Wednesday, December 12, 2007 at 15:00:45 (EST)

OR YOU CAN CALL THE PUC, THE LOCAL NEWSPAPERS.OR CALL ON THE PEOPLE WHO HAVE BEEN SCREWED TO RISE UP AND ABSOLUTELY CRUSH VERIZON...BOOOM, ONCE AAND FOR ALL DO IT IF YOU GOT ANY BALLS

- Tuesday, December 11, 2007 at 23:42:37 (EST)

I had DSL (Damn Slow Line) which was under a one-year contract (Any time I tested my line speed online, however, it barely toppped 56K. So much for "high speed"). 8 months into my contract, I moved. Two VZ reps I spoke to said they don't offer DSL at my new address, so I didn't have to pay any termination fee to end my contract, but I had to call back on the day I wanted to cancel my service. I did that, and got routed to Michelle Decker, manager in cancellations or something special like that. Decker contradicted what other reps told me-- she said I had to pay the 79$ fee no matter what. I argued with her and finally told her 1. NOT TO CANCEL MY SERVICE and 2. MAIL ME MY CONTRACT. Naturally! She cancelled my DSL service and did not mail me the contract. VZ had a record of the call and they subsequently acknowledged that she agreed to both those statements, but *because I hung up the call, and she didn't verify my address, nothing was binding.* OMFG. She never asked for my address! AND MY ADDRESS WAS ON RECORD, WASN'T IT? They'd been mailing me bills for eight months, right???????????????????????????????????????????????????????? When I finally got my bill for the termination fee, it had a different account number on it than the one I'd had during the time I actually had "service" from VZ. How can they just make up an account number and collect on it? The only reason I paid the termination fee at all was so that my credit wouldn't get jacked. I hate Verizon so much. There does not exist within the English language a way to express how much I hate them. All I can do is file a complaint with my state attorney general and hope VZ is forced to refund my money. OMFGWTFBBQ. -p.

- Tuesday, December 11, 2007 at 20:47:07 (EST)

i can relate to same exact problem, if you would like to chT ABOUT THIS, EMAIL ME AT NHRASPEED1@YAHOO.COM

- Tuesday, December 11, 2007 at 03:25:41 (EST)

18 year employee, I was fired for taking too many sick days due to a depression/anxiety issue I was dealing with through Drs shrinks, psychotherapy. I played by the rules, but couldn't get the paperwork right for legitimizing my absence, which was exacerbated by management hasseling me evertime I was "welcomed" back to work. I started out as one of the 1st male operators and have customer commendations for going above and beyond the call of duty. I trasnferred arount Ny State even working in Vermonts customer service center. I had a great working knowledge of the ins and the outs of the company.
- Monday, December 10, 2007 at 10:28:13 (EST)

This story goes back more than a year, to October '06 when we switched from modem to Verizon Wireless DSL so we could have "high speed" internet. The week after the service was installed, we kept having problems with the modem going down. It would happen sometimes 30 or 40 times a day; then it might not happen for a week. And, of course, every time you call, what do they tell you? Turn off the modem and reboot your computer. Do you know what it's like when you work from home to have to reboot your computer 30 or 40 times a day! (No, I am NOT exaggerating!) Since signing up for this pitiful service, we have been through three modems (two supplied by Verizon, one I purchased myself in frustration), had technicians out to the house three times--one of whom just smiled and said, "Sorry, everything looks fine." Another who said, "the signal seems a little weak this far from the control center, call and them them to slow down your connection." Which I did; so now I have not-so-fast Internet speeds and STILL the connection is totally totally undependable. I think I've called their stinking 800 number over 100 times in the past year; and, of course, that infuriating bitch of an automated operator is enough--even if you weren't pissed when you called--to have you in a blind rage by the time you're done with her--she is definitely "Miss Verizon"--personifies the company and their customer-be-dammed attitude perfectly. Verizon is the most totally incompent company (after Comcast) in the entire history of american business. As soon as my contract period is up with these buffons, I'm going back to my old slow but totally dependable 56k modem.

- Wednesday, December 05, 2007 at 20:15:33 (EST)

Starting yesterday at 12:30 PM PST I called & texted my husband and received no response. After work, I had to go to school and still unable to reach my husband. I finally heard from him, 7 hours later! Around that same time he started having problems with his phone, he tried to call me several times & every time it would read, �FAILED CALL! TRY AGAIN!� He had full service!! When I got home, I called Tech Support & the Rep that helped me was very helpful. I advised her that my husband�s phone is used for his business so he needed a phone in order for his clients to get a hold of him. I suggested about switching it out for a brand new one and she agreed, since she was unable to troubleshoot the problem on her end. When I get the store, I advise the Rep what has been going on & I want to replace the phone for a new one. She picks up the store phone & calls the cell that is not working. The call goes through & she says, �There is nothing I can do.� It will take up to two business days to get a replacement & no one has one in town. Did not even bother to call other stores or look at her computer! This is the second time I have gone to this store and the employees are no help. They treat you as if you are stupid and do not know how to use your own phone. This morning I texted my husband, he received my text & he replied to me & I did not get the text back! I was finally able to get a hold of him through my work phone & he told me that he is going to break his phone, take it back to Verizon and demand a new phone. That is why we pay insurance. To make things better, the Manufacturer�s Warranty expires tomorrow!! Not only is it his phone, but mine as well. We have had nothing but problems with the service, dropped calls and not being able to receive text messages. We are paying too much for something that does not work!

- Tuesday, December 04, 2007 at 10:53:55 (EST)

On November 21st, my internet DSL went down. I have had Verizon DSL for at least two years and never had a problem. On November 24th, I called tech support. Tech support asked me if I had a phone line. I said, no, I did not have a phone line however; I had not had a phone line for 4 weeks prior to this problem. Tech support told me that I had to have a phone line for my DSL to work. I once again explained that for 4 weeks, I did not have a phone line and I did have DSL so I didn�t think that was the problem. They assured me that once I had a phone line, my DSL would work. On November 29th, I spent four hours getting my phone line reconnected. I talked to 14 people at Verizon and was transferred from person to person 18 times. Four hours later, the operator assured me that by 6PM, my phone line and my internet would be working. At 6:30PM, my phone line was working but my internet was not. I once again called Tech support. After talking to 6 more people, I was told that someone would come out on Friday to fix my DSL. I spent all day on Friday waiting for someone to come out to fix my DSL. No one showed up. I called support again and was first told that I needed to reconnect my DSL. I asked why no one told me this on Thursday. I was then transferred to the person I needed to reconnect my phone line. I was transferred at 7:34 and I got a message that said �please hold. This office closes at 8pm. If you don�t talk to someone by 8pm, call back on Monday.� I waited on the phone until 8pm. At 8:03, someone picked up my line, asked me for my phone number and then promptly hung up on me. I called tech support again and was told that there was no need to reconnect my DSL line, it was already connected. I was told that the person who filled out my ticket on Thursday night did not fill it out correctly and that someone will come out to me on Monday to fix my DSL. It is now ten days later and I still do not have DSL. Even more frustrating is that in the last three days, I have spent over 20 hours on the phone with Verizon and have spoke with at least 32 people. I am still paying for my DSL even though I have no internet access. As a freelancer, I rely on the internet for work. I have lost much money in the last ten days not only not being able to be online but also spending so many hours on the phone with Verizon.

- Saturday, December 01, 2007 at 22:08:48 (EST)

verizon is scum, do all you can to hold these scum responsible for their crimes against humanity. sooner or later they will be judged for their ills.......boom

- Friday, November 30, 2007 at 20:17:14 (EST)

I work for this lousy company. Morale is horrible because the company does not care about the employees. There is no respect, value, care, or common courtesies that are supposed to be bestowed onto the workforce. We have been through 6 waves of layoffs and countless offshoring episodes that have piled work on employees in extremely unfair amounts. It is common for employees to work 60+ hour weeks with no overtime or comptime. More services are being offerred, and instead of arranging for more labor to cover it, they layoff! Or offshore which involves training and transfer. There are constant re-orgs as they relentlessly cut budgets, and this adds to the workload as we transfer knowledge of our existing responsibilities to the new group and take on the new ones. Getting work supplies requires special ordering, equipment is hard to come by, the offices are old and delapidated, they removed the plants to avoid plant service, and removed the bulbs from the vending machines to save electricity. They discontinued the employee association. There is no prestige at all as part of this company. It's awful, it's run by foreigners, and it's a labor camp. Horrible shame..

- Thursday, November 29, 2007 at 16:48:00 (EST)

I want to post this because I consider that Verizon has engaged in fraud, false advertising, misrepresentation. In a classic case of bite and switch, Verizon has charged amounts that were not stated in the contract that I had signed. Therefore, I would like to warn others about it before they fall for the same scam, and I also will like to know if anybody else has suffered the same treatment from Verizon. About a month ago I decided to change cell telephone services and joined on line one of Verizon packages. This package included the cell phone services and unlimited long distance on my landline for a low monthly charge. The deal sounded good so I signed and joined the plan. The contract states that Verizon will change any other long distance carriers I might had to Verizon long distance including international calls. Acceris the long distance carrier being replaced is a lot less expensive on international calls. Verizon charges for those calls average $1.65 a minute compared to $0.07 to $0.10 for Acceris. However, I figured that the deal was still good as we make about one international call every two month, but spend over $50.00 on local long distance monthly. The second day after joining Verizon package we made two international calls and to our surprise were charged $4.80 per minute for a total of $427.00. The same call would have cost $10.00 with my previous carrier. After the usual run around calling Verizon, I was informed that in order to have lower rates I should have had to join a Verizon International plan which offers the better rates. The contract does not state whatsoever this fact, or that otherwise I will be hit with a $4.80 a minute charge, and it is nowhere else in their site. The lower rates should have been either part of the plan or it should have been stated clearly in the contract. In summary, they are refusing to lower the charge and I refuse to let a corporate giant steal money from me under the extortion that my credit standing will be affected. Verizon extremely questionable practice could cost me, other unaware retirees, and the general public considerable amounts of money and destroy a perfect credit rating.

- Thursday, November 29, 2007 at 14:44:55 (EST)

Executive Relations Verizon Wireless PO Box 553 Warrendale, PA 15086 To Whom It May Concern: This letter is to complain about service I received today from a Verizon Wireless customer service representative at a local retail store in Omaha, Nebraska. I am unable to recall the associates name; however the store is located at 7215 Dodge Street, in Omaha, Nebraska. I went into the store today around noon, it was not overly busy, but I used the in-store kiosk to register. The kiosk asked for my intentions, and I noted that I planned to add service and buy/upgrade to new phones. While signing up one of the reps at the main desk told me they would be right with me. Within 2 minutes, a young lady called my name and asked what she could do to help. I told her that I was interested in adding a new line to my service for my teenage son, possibly upgrading my phone, and considering the same for my wife�s phone. Before I was able to completely state my intentions, I was interrupted and told that she was unable to help me due to my account being Past Due. I informed her that this must be a mistake, that I had made my monthly payment and that her information was not accurate. She then stated, in a very loud an embarrassing tone that there was nothing she could do until the Past Due amount was paid. At this point, I notified her that I had recently made the payment, in the Full Amount due of roughly $158. This did not deter her, and again in a tone that was unnecessarily aggressive and loud told me that there was an unpaid balance of $58 that was past due. At this point, one of her colleagues interceded, noticed something on the account screen and offered to help me if I was willing to wait for a few minutes. By the time this offer was made, I was no longer interested in extending my service, buying phones or giving Verizon ONE RED cent more than the bare minimum required. The original rep then made a comment about the system not being updated until the next billing cycle, and so my account would remain in this status until November 7, 2007. I declined to carry on any further discussion in the store and left. I called the store when I returned to my office to find out how to deal with this situation and spoke with a manager named Brent. Brent on several occasions apologized and tried to help identify the rep for a coaching opportunity and told me that dead-beats are a big problem. While I understand that, I do not happen to be a dead-beat. He then shared a story about getting out of his $110,000 H1 vehicle and having a similar experience at Best Buy, and now he will never shop there again, showing empathy, but not offering a resolution to my situation. I expected a much higher level of service from your company and your representatives, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am planning to cancel my Verizon Services as soon as I find a replacement, and I expect that you will waive any and all cancellation penalties, which I understand to be $170 per phone, as the result of the mistreatment I received. In addition, I will be canceling the Verizon Service that I chose as my corporate account, and moving that to another provider. I will be informing my friends and family about this experience. I had every intention of buying one of those fancy new phones (the iPhone competitor) as soon as they came out, but unless something dramatic happens, that will not occur. My average monthly spend with Verizon is probably $200+, counting the work phone. I would think your representatives would value the customers more than this one did.

- Monday, November 26, 2007 at 12:09:26 (EST)

This morning I woke up and saw a Verizon truck sitting in front of our house. I didn't know what was happening, until my mom came to our house saying she tried to call us several times. I then proceed to pick up the phone, and there is no dial tone. My mother then goes back to her house and tries to get ahold of Verizon several times, they told her that there is nothing they can do, and they had no one scheduled out our way to work that day. The woman then told us they couldn't send anyone out since it is their "holiday". We have payed all of our bills and paid them on time, we have been loyal Verizon customers for a very long time, and this is how we are treated. Our service lately has also been very horrible, most of the time we get a static tone instead of a dial tone, and we can't call out and no one can call us. This is very pathetic, and very hurtful, since we did absolutely NOTHING to deserve this. I'm doing everything in my power to solve this problem. I hope Verizon goes straight to HELL where they belong.

- Wednesday, November 21, 2007 at 18:50:45 (EST)

VERIZON MANAGAEMENT MUST PAY FOR THEIR SINS...NOGHTY NIGHT MOTHER FUCKERS

- Monday, November 19, 2007 at 20:56:22 (EST)

verizon is scum, plain and simple......time to take action

- Monday, November 19, 2007 at 05:02:52 (EST)

Not for nothing, and I hate to link to another site but...this pretty much says all you need to know about Verizon. http://gizmodo.com/gadgets/cellphones/amusing-but-sad-video-shows-verizon-reps-misquoting-rates-93-percent-of-the-time-323827.php?autoplay=true

- Friday, November 16, 2007 at 16:54:52 (EST)

the writings on the wall, upper new england states being sold to fairpoint communications. verizons plan is to illiminate land lind business totally in the next few years.they dont want to pay union members anymore,they just want ununionized people in the wireless division. as an employee just do as little asyou can and make as much money as you can because this company is run by unethical,immoral and illegal management. as a customer,get rid of verizon services or if you have problems with service issues make sure a technician comes out to fix it. when you call in let the rep know that you do not want a front end close out. also call every 2 hours until line is fixed, squeaky oil gets the wheel.can also call the fcc, the puc and local news channels to give them as much bad press as possible. dsl is known to technicians as ds hell because of the problems that occurr consistently. reps having to meet quotas,technicians having to rush through jobs, which has killed at least 4 techs over the past 18 months. this company is losing lines to competing companies like comcast and cox and they cant stop the bleeding because of the management based customer service which is horrendous.it started with outsourcing jobs to india and once it begins,it only gets wworse.......verizon does suck huge monkey dick and so do the managers who are nothing but corporate puppets who do whatever they are told. absolutely no testicular fortitude. bye verizon, fios sucks,dsl sucks, u have nothing left and soon you will be no more

- Friday, November 09, 2007 at 05:40:52 (EST)

Verizon is increasingly replacing longtime company people, management, many of whom worked their way up from "real" jobs, with spreadsheet jockeys who haven't a clue about how the business of making dialtone actually works. "Customer service" is not the priority, I can tell you that, as a longtime employee. It's "what cock-eyed foolishness can I dream up and dictate, that will make MY numbers look good to my boss, thereby increasing my bonus?" Case in point...we have to call for every single instance of overtime we'd like to work. That is, we have volunteered to work, because a trouble is going to extend past the end of our shift, or one comes in too late. Ok, fine. Don't trust us to make a decision on our own. But when I have identified the trouble, know what I need to do to fix it in five minutes' time, but it's right at the end of the day and will run into maybe fifteen minutes' overtime, and I have to request permission to stay fifteen minutes longer so I can restore the customer's service. Fine, but then will be told "no" because there's someone working a later shift who can come do it instead, when she gets around to it. Which could be several hours later. All just to "save" paying fifteen minutes overtime. The customer has to wait much longer, when I would've gladly fixed their line then and there. It has been suggested by management that in those situations, I work without being paid and do it without putting this on my timesheet! Because, oh, "customer service blah-blah" and "work as a team blah-blah" and so on...well, if I am caught in traffic and am two minutes later, I get written up for that. Because "that's Company time!" Well, my time is just as valuable to me. And I would have no problem at all "being flexible" and simply doing the work "off the clock" by a minute or so, if they were "flexible" as well, and didn't stick me for the minute up front if I were to walk in sixty seconds past the hour! Funny how it's a dire sin to be two minutes late, but it's ok to expect me to "give" the company a couple minutes of "my" time. They need to learn, it is a two way street. You make the rules, we have to play by them. So you can't have it both ways. Write me up for two minutes' lateness one day, then the next time you want ME to "let something slide" off my time, you can bet I'm not going to go along with it.

- Tuesday, November 06, 2007 at 23:54:16 (EST)

well unfortunately another verizon worker was killed on the job in october. this brings the total to around 8 workers killed while working for verizon. the company rushes you every chance they get and this is what happens. what a shame.

- Friday, November 02, 2007 at 07:47:32 (EDT)

well nothing new here. verizon is known to be dishonest. they have been fined many times. also,as an employee, they dont care about you wheteher your management or union. they care about the bottom line...money. the sad part is these uneducated managers think they are so smart but when they become expendable, the company wont help them. this company will recieve a wake up call very soon and business will fail even more. land line business has 5 years maybe before itssold off just like the upper northeast states.

- Thursday, November 01, 2007 at 04:28:08 (EDT)

hundreds of verizon employees on stress leave, only a matter of time before one explodes......boom

- Wednesday, October 31, 2007 at 23:21:15 (EDT)

verizon is known for fees,late fees and overcharging. look at all bills closely. they also have a practice of cancelling trouble tickets for repair work . ask a verizon rep. about the process of scrubbing jobs. ivan seidenberg gets millions of dollars plus perks while the customers and employees suffer. the only way to send a message is to go to someone else and most rhode islanders agree because the land line business is shrinking gradually. if you are an employee who was mistreated i would love to see comments here. this company needs to be stopped and held accountable for their crimes. call the fcc, puc and any other person who could help you.verizon is in a free fall, the writings on the wall. fios was stopped in mass before completion because the company realizes that they have got into the cable market too late and the bad relationship they have with customers is deteriorating fast. hurt verizon in the most important spot, the pocket book. die verizon scum.

- Tuesday, October 30, 2007 at 03:58:43 (EDT)

I sent my payment (due 21 October) on 17 October to Verizon Wireless. They waited until 24 October to cash my check and have just charged me a late fee. There is no way it took four days to get to a Texas office. Has anybody else noticed them doing this? They also have a notice that they will report late payments to credit companies. I was considering switching to Verizon for my wireless as well (I have DSL, phone and satellite with them). After this experience as well as truly exorbitant charges for an overseas call (I will never use them again when I can call with a card for one third of the price), I will be doing all I can to ditch them as soon as possible after my contract is up. Don't trust them! Wish I had found this site earlier!

- Monday, October 29, 2007 at 21:31:20 (EDT)

local 2323 in rhode island is corrupt from top to bottom. william mcgowen is the business manager and he could care less about the employees. what a shame. keep payin dues union idiots

- Monday, October 29, 2007 at 18:23:37 (EDT)

as an employee i can vouch for unfair firings. i was out on stress and i was fmla approved and one day i went to d and d for a coffee and security followed me and filmed me. i then was notified that i was terminated because i left the house. unreal,all i did was go out for a coffee and they canned me. its been over a year fighting this and they are literally bankrupting me. the process takes so long and is in the companies favor. they can hold out until you go broke then they offer you a small amount of money to leave. and if you win the grievance,they say ok come back but never get in any trouble or have to be accountable for their wrong actions. if an employee is not liked or makes his or her voice heard, the company then targets you and looks for a reason to terminate you. the company is unethical,immoral and do things which i believe is criminal. if you are an employee or a customer,the company does not care about you. sad sad company and i feel that the post about losing the land line business is right on. what a shame this company is.

- Monday, October 29, 2007 at 10:18:17 (EDT)

WOW, I haven;t looked at this in a long time. I am a Verizon employee, please do not shoot me! I am ashamed that many of these issues are not resolved I stongly urge you go to the top! Call executives, CEOS, Ivan Sidenberg. Get to the top.

- Monday, October 29, 2007 at 08:31:07 (EDT)

5 years only in long distance? that doesn't make sense why would they only be in long distance? they're gonna sell theback bone of their company off to someone else? as for the contract up in 08, i'm part of cwa, i have little faith in them that they can negotiate something good, i wouldn't be suprise for a extension, wouldn't mind it. but as far as a strike, i could either see a long one happening or a short one, i can't see verizon being that dumb to let reps not be in work, when billions of sales are at stake with fios, they don't want customers going to cable for that, but than again, i know they have been out selling lines, calls are going to india and outsides countries, somedays it is very very slow b/c vendors get our calls. sales perqs used to be unbelivable, 3500+ a month insales, some use to bring in 100,000+ a year in. Now your lucky if you get 70k still ok. people are getting fired and suspended like crazy reps, that brought millions in, they just don'tcare. it's all about their bonuses. i've mad a mistake by questioning them to their face when the big top managers came in, they since than have listened to almost everyone of my calls and asked me why my sales are not as strong as last years (give me calls and stop givin them to vendors and than you'll get more sales idiots) i could care less, i'm young so they don't intemidate me, i do my jobs well, i don't lie to customers, so if they fire me bc i voice my open screw them i'll go the cbalevision or comcast and get hired, my sales are in the top 10 % of the state. it's all about their bonuses thats all they care about. it's ashame the company is going thru this, i think verizon is a wonderful company, but the current status is why it's like this, and i'm not just talking about customers being mad b/c their bill is high or the tech didn't show, it's no