|Canceling Your Wireless Contract|
Laughing All the Way
Hall of Shame
I ordered Verizon DSL on April 7, 2004 and received an email notification that the Service Ready Date would be April 15, 2004. Much to my dismay, the date was quickly revised via another email to May 12, 2004.
On April 29, 2004 my phone lost its dial tone. I immediately called Verizon and reported the problem. On April 30, 2004 I received a Work Completion Acknowledgement that stated my line would be working shortly. After waiting until the next day to see if the line would work, I called Verizon again. I was told someone could not come out until Monday. On May 3, 2004, I spoke with “Bob” from the local office who switched my line to another phone line in order to restore my service. He asked me if I had ordered anything recently such as DSL. I confirmed that I did order DSL. Nonetheless, I had absolutely no phone service from April 30th through May 3rd, except that the night before the phone went dead I had utilized the call forwarding feature to send calls to my cell phone. During the time when my phone did not work, I could not turn the call forwarding off. Therefore, my cell phone accrued charges that otherwise would not have applied.
On May 7, 2004 I received another Work Completion Acknowledgement stating that my line had been switched to a DSL qualified line. Why my line was not switched to a DSL qualified line on May 3rd is beyond me. I also received a message at 10:41am on my answering machine from a tech stating that he was working on the line.
On May 7, 2004 at 11:09pm I was sent an email that my DSL service was ready. On May 8, 2004 I received two pre-recorded messages on my answering machine that the service was ready, one at 10:30am and one at 2:58pm. I tried installing the modem but the green DSL light would flash as if not receiving a signal. I called and spoke with a woman that afternoon that said no DSL signal was being sent to my phone line and that I should wait until Monday.
On May 10, 2004 I called Verizon’s tech line again and spoke with “Chris” who walked me through several generic and time-consuming troubleshooting steps. After none of them worked he authorized a trouble ticket. As a side note, he had no record of my conversation with the woman on May 8th. He also had no record of the Work Completion Acknowledgements. I provided him with the trouble ticket numbers of each.
On May 12, 2004 I called Verizon again since I had heard nothing, and the pre-recorded message told me that my problem was resolved on May 12th. Since the problem most certainly was not resolved, I spoke with “Daniel” who quickly transferred me to a supervisor, “John”. John told me a tech would have to come out and tried to make an appointment for May 19th for me, but soon found out that appointments cannot be made more than 3 business days in advance, which I find ridiculous.
On May13, 2004 I received a pre-recorded message on my answering machine that the problem was resolved. The problem persisted.
On May 14, 2004 I called Verizon again to set up an appointment for a tech to come out on May 19, 2004. I spoke with “Jay” and then “Jason”. Jason called the engineering department and confirmed a tech would be at my home between 8:00am and 12:00pm on May 19th.
On May 15, 2004 I received another pre-recorded message on my answering machine reminding me to install my service and register, which was obviously impossible for me to do when I had no DSL service.
On May 19th, 2004, the tech not only did not show up between 8:00am and 12:00pm, he did not show up at all. At 12:00pm I called Verizon and was told by a gentleman that a tech would likely be out later in the day. I explained that I had already missed 3 and a half hours of work and could not remain waiting at home. He told me that may be fine since the tech may not need access to my home, which leads me to question why I would have to be home at all. He suggested I call back later in the day to check the status. When I returned home at 6:30pm, I called Verizon. The phone system recording told me the problem was resolved May 18th. Of course it was not. When I finally spoke with a live person, “Paul”, he confirmed that no tech ever showed up today. Then he proceeded to offer me an appointment Friday (May 21, 2004) where I would have to wait from 8:00am to 5:00pm for a tech. I refused this inconvenient 9 hour window of an appointment. I scheduled an appointment for May 24, 2004 between 1pm and 5pm..
On May 24, 2004 at 4:40pm when no tech had showed up I called Verizon and the woman to whom I spoke told me that their "log" indicated someone had tried to contact me earlier today. Since someone was waiting at home ALL DAY, my cell phone was on ALL DAY, and I was checking my email ALL DAY, I corrected her that no one made any attempt to contact me. She then informed me that I am 21,000 feet from the central station and do not qualify for DSL service. I then asked for a supervisor and talked to "Christine", who I thought was pretty rude and inconsiderate considering the circumstances. I asked why it has taken nearly three weeks after my service ready date to tell me that I cannot have DSL service. She replied that she has no answer. Then, she transferred me to the cancellation department to cancel my order.
I called Comcast two days later and they came out on a Saturday (gasp!) to hook up my internet which is WAY faster than DSL would have been. They are also going to hook up my phone (digital phone), for half the price of my package with Verizon, but have to wait to do that since when they called Verizon, Verizon claimed DSL was still on the line and prohibited the transfer until DSL was "cleared".
Verizon has no customer service skills and I would rather have any provider other than Verizon. Even Comcast, as far as I know the largest cable company in the US, gave me superior service as compared to Verizon.
Sorry for the not-so-short story.
DM in MA
- Saturday, June 05, 2004 at 23:34:15 (EDT)
My name is Lee. I purchased my new verizonwireless phone in Jan 04. Ever since I get calls for hundreds of people (kids) looking for the guy that USE to have this number named Austin. Austin doesn't live here anymore... I called verizon on several occassions.. the only thing they can do is say, "I'm sorry, there is nothing we can do.|" I work, and people call me in at 2 - 4 AM ALL the time... particularlly this one girl. She sounds about 16. If she were my kid I would have already done something about it. Verizon tells me my only option is to contat her... (she never picks up the calls and never responds... I have left her messages saying I will call the authorities, so hopefully that works. But I got another call last night. Actually at 2:23 am... Now how is it there is phone company that CAN'T block calls! It is time verizon got the good swift kick in the ass they deserve. Lee@captivemoon.com
- Tuesday, May 25, 2004 at 10:07:09 (EDT)
I bought internet advertising at a level two which placed me on the first page of advertising, then without notice they added a pay per click feature and pushed my advertising down two pages. I went from good phone call volume to none. SHAME ON THEM FOR CHANGING THINGS IN MID CONTRACT!
- Tuesday, May 25, 2004 at 00:15:18 (EDT)
I had a 90 day suspension on a contract paid the full amount and had the phone turned off. I checkedd back in 90 days with verizon so i can pay my disconnection fees. when verison informed me that my account was in collection and the 90 days suspension had never kicked in. Plus they never credited this account. However they did take the money out of my account, and i do have confirmation numbers. With my curiosity to my Arizona account and finding out the status, they linked me to my California accounts and turned off 3 cell phones. I had to pay $424.00 to my Arizona account. I sent my bank statements, confirmation numbers and a letter. I haven't heard from them as of yet. I spoke with my attorney she advised me to write to the CEO, Attorney General, Federala trade, Public utilities, and Fed. communications. Because i have all my documents i have a good case against them. I hope so, because the frustration takes all my energy.
- Monday, May 24, 2004 at 20:04:50 (EDT)
A CINGULAR EMPLOYEE STUCK IN CONTRACT W/VERIZON WAS IN CONTRACT BEFORE GETTING THE CINGULAR POSTITION. Hi everyone my name is Suzi, I currently have verizon and work at a Cingular corporate store location. Verizon has screwed my over and over. I lived in vegas then moved to torrance, ca thus having to change my number. I did this and was informed that this would be no problem...and when it was complete to do over the air programming. That was it. So I had been calling long distance and all my normal activities for a month and recieved my bill. HAHA I forget the amount but all I know is it was unmeasurable. Verizon forgot to inform me that when I changed my number I lost my original calling features (long distance, web access, text messaging, ect) so I was charged pay per use. Since then I have been in hell. I changed my plan and just got prorated 82 dollars for it, along w/overcharging amounting to almost 400 dollars. Not to mention overcharging on my Verizon LAN line that I had no choice but to get in my area. I am in contract for an extra year than i wanted because I wanted a new phone before contact expired after taking my V60 phone in for warrenty exchages over 20 times in one month due to technical errors. I know at Cingular we will do exceptions with cases such as those. WHY WHY WHY HELL HELL HELL i have to find a way out. suzi
- Thursday, May 20, 2004 at 04:07:23 (EDT)
This is not my first problem with VERIZON, but it is going to be my last. Verizon has persistently screwed up my phone bills, inserting late charges and double billing me for service. Finally, on April 19, 2004, I called Verizon and demanded a complete payoff figure for my account. I was given a figure of $93.32, which I paid by phone. On may 6, 2004, Verizon billed me $129.32, including new "late charges". I called their customer service number and spoke with a snot named "Joe". I called from my attorney's office, and "Joe" refused to speak with him on the line. I put the phone on speaker and continued questioning the bill. "Joe" said that my actual bill in April was $93.32, and that the alleged ;ast due amount of $145 on my bill consisted of the April bill plus the charges for may 1-June-1, which would be billed in advance. After verifying that I paid $93.32 on April 19, I asked where the current $129 bill came from, and how I could owe $53 on May 1 and $129, plus late charges, on May 6. Joe denied ever representing that the may bill was part of the $145 and refused to answer questions. Joe then said that Verizon was calling me to colelct, when in fact I called them. Joe also let slip that Verizon changed their dates on their billing cycle, thus making my account automatically late.
- Wednesday, May 19, 2004 at 10:53:47 (EDT)
This is not my first problem with VERIZON, but it is going to be my last. Verizon has persistently screwed up my phone bills, inserting late charges and double billing me for service. Finally, on April 19, 2004, I called Verizon and demanded a complete payoff figure for my account. I was given a figure of $93.32, which I paid by phone. On may 6, 2004, Verizon billed me $129.32, including new "late charges". I called their customer service number and spoke with a snot named "Joe". I called from my attorney's office, and "Joe" refused to speak with him on the line.
- Wednesday, May 19, 2004 at 10:49:21 (EDT)
I was happy with Airtouch/Verizon back home in Colorado for three years. I was getting ready to move to Florida in mid 2002, and was assured by Verizon cusomer service that "Verizon has the Florida Panhandle well covered". Guess that individual was wrong. I got to Florida, and was greeted with a $270.00 bill compliments of roaming and long distance charges. I was absolutly lied to, bullshitted, and disconnected by customer service, after being on hold for as long as 20 minutes in some cases. Got the run around from customer service for a week, while still on roaming and long distance. I bet I talked to 20 different people, each with a different puff of smoke to blow up my a**. Verizon wanted to give me a long distance # out of Pensicola, and I needed to buy a new phone, and it would only take them a week to do it. I think not. I had my service with these "CLOWNS" terminated. Contract or not, if Verizon can't, and won't do what they say they will, F**K'EM. In the end I was presented with a bill for $175.00 (contract termination fee). I think not, to this as well. As it stands now, this debt was turned over to collections, and has passed through three different collection agencies, of which none will ever get a damn thing out of me. I now have service with ALLTEL, and couldn't be happier. Verizon, with this class action law suite set forth against you, I hope you guys get everything you have coming to you. You'll never get anything more out of me. I bad mouth Verizon every chance I get, because I agree with the majority that yes indeed you do SUCK.
- Friday, May 14, 2004 at 10:01:39 (EDT)
Believe it or not... This IS the short version of this story... After having been an excellent customer of Verizon's since way bay when they were Bell Atlantic, I regretfully had to have my service switched to a new address two months ago (my apartment is being torn down). During my call for the request, I also added the In Home Wiring Service Plan to my account, just in case anything should go wrong with the activation... Twenty minutes after a service man came to hook up my Verizon service at the new location on a tuesday (a day late, at that), the dial tone was immediately lost when I plugged the phone into another jack to test it.... And I mean the dial tone was completely lost, on the originally tried phone jack as well. After many days of attempting to get this problem straightened out with Verizon (whose cheerful automated interactive repair recording repeatedly told me to try to reset the system and call back... Which makes me want to slam my phone through a wall, btw), a repair person came out to fix the problem on Sunday. To paraphrase, the repair person stated that there had been a short in the jack the connects all the jacks together. For his time and trouble, he handed my husband a billing statement for $95, stating that my In Home Wiring Plan agreement would not cover this because it was a "Pre-existing Condition". His advice to my husband was that we should give this bill to our rental office and tell them that they have to pay it. This charge is now on my bill. My rental office feels that Verizon should have honored my Wiring Plan, since there had been one working jack before I had moved in (which one that was supposed to be, is anybody's guess). They had me write a detailed letter to the Rental Property Management Company. I called today to ask if they had heard any response and they said that the Management Company is livid, feels that Verizon is trying to get out of paying the serviceman, and intends on reporting them. I would not doubt it if they were to try to take Verizon to court over this, since they have had Verizon do this to them before... And honestly, if they ask me to go to court with them over this, I'll be there (pardon the pun) with bells on. In the mean time, I still have that charge on my bill... Maybe I should just go with Cox Communications Digital phone line...
- Thursday, May 13, 2004 at 13:41:03 (EDT)
I signed up for my new Verizon service in Oct. 2002. A few months ago, I noticed my bills were becoming unmanageable, so I requested to extend my minutes, and was put on a new plan. This was in March 2004. The next bill I received was for almost $350!! I just about lost it. When I called, I was told that I had switched plans in the middle of my billing cycle, and had been pro-rated for the calls I had made prior, etc. etc. Okay, fine. I paid the $350 and with my new extended plan of minutes, waited for my next bill to be no more than $59.99. I got that bill last week, and it was for $125.00 Once again, I hit the roof. I knew that I had not used my phone that much, or outside of my plan. I decided to wait and not call Verizon right away. In the meantime, I vowed that when my two years came up (Oct. 2004) I was going to quit this contract altogether and go with Cingular or another service. Yesterday, I got my mail and there was an official memo from Verizon THANKING me for accepting some promotional offer in April of this year. It also said because I accepted this offer, that my contract had been extended for two more years. That was the last straw for me! I never made a call to Verizon in April, nor did I request any promotional plan, nor was I ever told I had a new contract, because I DON'T WANT THE CONTRACT THAT I ALREADY HAVE WITH VERIZON! When I called them and asked them about this, they swore that I called and requested a promo offer, and that the only way to get out of my new contract, was to break it and be charged a $175 termination fee. I wanted to jump through the phone and strangle these folks! They KNOW they are lying and setting people up with plans that they never requested. They know that we are suffering with bills that are incorrect, and now they are going to CHARGE me to tell them I CAN'T TAKE IT ANYMORE!!!! I want OUT!! That's final! Well, I didn't even finish having a conversation with the customer rep., when she disconnected me, mid-sentence. Never one apology, or admission that they might have been wrong, and the customers might have been right. As soon as I find the class action lawsuit which fits this crime, I am going to file!!!!!!!!!!!!
- Wednesday, May 05, 2004 at 18:33:52 (EDT)
Protest Verizon Wireless. Show up at their office locations that they try so damn hard to keep secret. Verizon Wireless Washington/Baltimore Regional Headquarters 7600 Montpelier Road Laurel, MD 20763 240-568-2000 Take I-295 to 32 West, exist by NSA (Nat'l Security Agency) take 32 West for about 5 miles take the 2nd exit for 29 South to DC bearing right towards John Hopkins Road you will see the Verizon Wireless Building on Montpelier Road Bring a sign that says "Verizon Wireless Sucks"
- Thursday, April 29, 2004 at 12:21:49 (EDT)
I wanted to share with everyone just how evil Verizon really is... Follow the link below, read the piece and you will see how Verizon Wireless is going to destroy us all!!! Copy and paste this link into your browser and hit enter: www.nationallampoon.com/nl/08_features/spirizon/spirizon.asp
- Wednesday, April 21, 2004 at 12:57:51 (EDT)
Oh my god!!! I just received a bill from a debt collection agency in Columbus claiming that I owe Verizon $170.75!!! I never even had Verizon as my phone company as far as I can recall-- but most CERTAINLY never received any such bill for this amount...least of all which I failed to pay!! I always pay my bills on time, ALWAYS. Now I have a debt collection agency after me, determined to ruin my credit report? My GOD!!! I hope to God Verizon is willing to clear this up, but somehow I have little hope.
- Tuesday, April 20, 2004 at 18:01:57 (EDT)
You want something to complain about get one of Verizon's push to talk phones, talk about a joke.
- Thursday, March 25, 2004 at 21:46:34 (EST)
was put on fmly for 5 weeks by my 2nd level...2 weeks into it i was terminated!.....kevin ollerton
- Thursday, March 25, 2004 at 01:12:32 (EST)
- Wednesday, March 17, 2004 at 14:35:43 (EST)
Monday March 15, 2004, This about MCI, which called me and offered their long distance service and I had it for some time however, my longdistance calls did not amount to much , but all the surcharges were rediculous and kept on getting worse, so in November with no long distance calls I sent my check, to give you an example July bill, &1.09 long distance, Classic charges &4.95,interstate access recovery fee &7.98, taxes and surcharges &1.98, no balance. I got sick of this and paid the November with final payment written on the check and notified in writing that this was it as I had not long distance on it. No response from them in any form and December comes another bill again I sent one half of all those padded charges and wrote final on that check. To date they continue to call and say I still owe them money. It is not the amount but the the way they hound people, calling all time of day even as late as 10:00 P.M. I have no intention in giving them any more money and I hope there is some way you may assist in calling a halt to this nonsense. During one of the first few calls, like in January a man said he would adjust the bill, did not get his name and been a very unethical women that calls at least twice a week since. Thank you email@example.com
- Monday, March 15, 2004 at 13:50:00 (EST)
I signed on with Verizon Wireless as part of an airline mileage promotion. It wook EIGHT MONTHS to get Verizon to send the information to the airlines to get the miles credited to my account, and their service sucks.
- Saturday, March 13, 2004 at 10:43:18 (EST)
Signed up for dsl about 3 weeks ago. Have had verizon as home phone carrier for years, because it is all we can get here. Service is awful....verizon e-mail is awful, customer service is awful....even when you call the toll free numbers there are about 4 voice overs on the recorded messages, so you can't hear the options. Today was the last straw...I have been transferred 4 times to different numbers...and of course, on hold each time. All I wanted was an e-mail contact to use for problems and questions instead of using the long written "choices" they give you on line. (I'd rather call or e-mail and wait for a response that try to read and figure out things from pages of technical jargon) I am on hold now....going on 10 minutes just to get AN E-MAIL CONTACT!!! The rep didn't even know of such a thing...incredible. And lastly, we signed up because of a special promotion-extra services on our phone with the DSL...low cost for 2 months..and just received an outrageous 8 page bill (we have no cell phones....this was 8 pages just for verizon dsl and home phone service) So- as I read through the stuff above, I am fully in agreement that this company really sucks. They are in way over their heads, and promising things they cannot deliver. We do have a local "store" that we signed up through, so are taking the bill to them this week. We'll see what happens...so far we are not locked into any contract. We will likely try comcast in our area next. We are done with Verizon...except for our phone-which actually has been fine over the years...just basic phone with voice mail option, and long distance through another carrier. (again, we have no choice here but to use verizon for our local home based phone) Thanks for letting me vent. Verizon is only one of many utility companies, however that has ungodly customer service.
- Thursday, March 04, 2004 at 09:48:29 (EST)
Hard to believe Verizon transactions timeline with all 3 accounts... January 2003 Husband signs L.M., my youngest daughter and myself up for Verizon Wireless Service, unbeknownest to me under the Digital Choice Family Plan. March 2003 Sign up for DSL March 12 2003 Box of equipment sent for installation March 17 2003 Installation postponed by Verizon via email for another 2 weeks-no explanation given March 31 2003 Verizon called and left a message to cancel installation and DSL order. No explanation given prior to cancelling my DSL order-was just told to call an 800# if I had any questions. When I call to find out what happened, I was transferred to 5 different people, then was told that I had no service in this area. I explained that my next door neighbor had Verizon DSL and he had no explanation for this. As said before, box of equipment had been sent to me for installation-router not found in box for return. June 2003 Sent in paperwork to have the original Verizon Wireless account name, R.S., changed to my name acct July 2003 First discovered the differences in plans when my daughter makes long distance phone calls in June of 2003 from Cape Cod Massachusetts. The roaming charges were astronomical, the bill being 176.70 for one month, for one phone. Called into Verizon again as account name had still not been changed. Also inquired about different plans and changed the calling plan to America’s Choice Family Plan, and was transferred to other Verizon division about my home phone line. Cancelled second home phone line. August 2003 No changes that I requested were made, either to my wireless or home phone accounts. However, now I discover that my cell phone charges was arbitrarily taken off the original account with L.M., and added to my older daughter’s L.C. account….!!! This was not even close to what I requested. I asked to have my older daughter’s cell phone account have her name on the outside bill, and left the same--as a separate account-- as she was paying her own bills. But also so that we could distinguish the different bills when receiving them in the mail. Then I requested once again that second phone line be dropped and my cell phone account/charges be put back on with my younger daughter with America’s Choice Family Plan. With regard to DSL charges, the representative said that she could only request a tracker of box sent to me, which didn't make sense because how could that prove that I did not receive a router? I had already told them the equipment that I was sent, via UPS. No advise as to return the equipment that I did have, back to Verizon. [spoke with Susan ext 4944] September 2003 Second home phone line dropped. But the Verizon Wireless cell phone accounts are still not what I requested. I am still with the older daughter’s cell phone AND I am arbitrarily put on the Digital Choice calling plan, even though my daughter has a different plan. My younger daughter L.M. is still under husband’s name under the wrong calling plan. Spoke to Alfred/Vick ext # 5004. Said he would make changes via the phone but that I had to send in paperwork again for account name change. Filled out and sent in paperwork to once again, change account name from R.S. to mine, P.S. September 21, 2003 Wrote letter to Verizon Wireless Executives via email, explaining problems with accounts. Received a form letter reply, “Gee, sorry you are having so much trouble with your accounts but thank you for doing business with Verizon…” Hard to believe but it only gets worse... October 29, 2003 Spoke to Mrs. Nos NOW BEING DOUBLE BILLED, as some representative had put my younger daughter’s cell phone charges on with myself and my older daughter’s statement; AND I was still receiving separate charges for my younger daughter’s cell phone on a separate statement. STILL ON DIGITAL CHOICE--not the correct calling plan for myself or younger daughter. November 2003 Spoke to Steven ext 3319. Explained to him all the problems and he said he would make all the necessary changes, with calling plans and changing older daughter L.C., back to her own account. Dec. 2003 From what I can see, the acct number, was dropped and a refund was given to me for being overcharged. Then younger daughter,L.M., and I were finally put back on the same account. Amazing--it only took them 7 months to make this change--and it is still not what I originally requested. A separate account was opened for my older daughter. My younger daughter’s number is still on Digital Choice-and I am the only one on America’s Choice. But at least we are now back on the same account. Spoke with Tariq Abdul Tawab and went over entire story and requests again. We went over all accounts month by month; 2 wireless accounts and my home phone account, and he calculated that I would get a refund of 307.99. He was very apologetic saying he would straighten everything out and even got on the phone with the DSL department. When he came back on the phone, he explained that he was being put on hold for an extended period of time, and that he would try to reach them the rest of the afternoon and then call me back. A slight credit was given on the following bill, but due to being overcharged on double billing, not the original credit that Tariq had quoted me. Called to speak back with him on January 8, 2004 and a recording came on that there was such high volume that I would have to try again. January 9, 2004 Got new statement in the mail and my younger daughter’s number is still on DIGITAL CHOICE-and I am on still on America’s Choice--not the correct family calling plan for myself or younger daughter. Called and decided to request a supervisor. I spoke with Lauren Burns and she was also very apologetic and said she would look into it and call me back. I ended up getting a fax back from her with no explanation but just a copy of a prior bill, showing me what credit I had gotten. At this point, I don’t know if I have overpaid, as I was never put on the correct calling plan. Lauren Burns made no other attempt to get back in touch with me and no other changes were made.. February 3, 2004 My younger daughter’s number is still on Digital Choice-and I am still on America’s Choice--not the correct calling plan I had requested. Spoke with Ciesha Covington ext 4182 Said she would change the account to America’s choice. But still have large balance for DSL EQUIPMENT on home phone account that I would like resolved. Resolution is actually not accurate enough; I now think VERIZON SHOULD PAY ME for all the trouble and time I have had to take to straighten out this nonsense… Recently got a shut off notice from them due to past DSL balance. Have been paying current charges only. When calling DSL department, there was a heavy volume wait time for calls. Went directly to home phone customer service and the representative had never heard of being charged such a large amount for DSL equipment and/ or installation...not to mention that I was never given a DSL account. This representative only charges $99.00..is this arbitrary too?
- Sunday, February 29, 2004 at 07:52:42 (EST)
My story is with Verizon DSL. Not only did it not perform any email service - it left numerous viruses on my computer that I have not been able to resolve. It lost all my email messages and I am still waiting after 10 days to return the crap. I had a problem with a new Sony Clie' I got at Christmas - they already sent me my box - fedex postage included (including free pick up) and that took two days. I had no idea this would happen - I was trying to save money - Comcast is $59.99 a month - Verizon - although DSL - it was to run through a bypass on our phone line - was to be half that. I'd like to see someone compete with Comcast, but now I am skeptical - I have to back up my whole computer and reinstall all my software now. I've ordered a zip drive - another $160.00 - all because I tried Verizon.
- Saturday, February 28, 2004 at 20:03:01 (EST)
I, Stephen L.Richardson, San Antonio,Texas, had services with VERIZON. I was charged for minutes I did not use. I called customer service several time - but given the company line. "You have used those minutes" - I argued with them, wrote letters and nothing happened. They have no integrity all. I finally had to disconnected because they kept charging me for more minutes. When I disconnected they charged me a large fee because I did not complete my two year contract. DO NOT USE VERIZON AS YOUR WIRELESS SERVICE PROVIDER.
- Saturday, February 28, 2004 at 09:40:52 (EST)
I had a huge phone bill with Verizon wireless that ended up in they're collection agency. After the harrasing and annoying telephone calls I finally paid the enormous bill in full. This was almost a year ago. I just pulled my Experian credit report and they still have it in there that the bill was charged off! They haven't updated this information, and they've had almost a year! Does anyone know who I should contact about this? I don't want them just blowing me off. And furthermore what is the name of their collection agency? I can't remember the name, is it CCA? The huge phone bill resulted of tons of misrepresented charges and services that I didn't even agree to pay for! What a mess. Any replies please send to MidnightJulliett@aol.com Thanks! And give Verizon the boot! US Cellular is much better!
- Thursday, February 26, 2004 at 01:02:06 (EST)
THE USE OF CELLULAR PHONES HAVE BECOME VERY POPULAR TODAY. ALL CLASSES OF PEOPLE USE CELL PHONES. THOSE OF US WHO DONT MAKE A HUNDRED THOUSAND DOLLARS A YEAR ALSO NEED A CELL PHONE FOR VARIOUS REASONS. I WENT TO VERIZON WIRELESS HERE IN CROSSVILLE, TENNESSEE TO INQUIRE ABOUT CELLULAR SERVICE. THEY WANTED A THOUSAND DOLLAR DEPOSIT FOR A PHONE! ANYBODY OF THE WORKING CLASS COULD NEVER AFFORD TO PAY THIS KIND OF MONEY FOR A CELL PHONE.IT IS RIDICULOUS THAT THESE PEPLE GET AWAY WITH ROBBERY FOR SERVICE THAT MANY PEOPLE NEED OR WANT.ELOQUI WIRELESS OFFERED ME A PLAN W/ UNLIMITED MINUTES, NO CREDIT CHECK, AND DEFINITELY NOT A HEFTY SECURITY DEPOSIT. I WONDER HOW THESE PEOPLE STAY IN BUISINESS, CONSIDERING THAT WORKING CLASS PEOPLE ARE WHAT KEEP THIS ECONOMY GOING.
- Wednesday, February 25, 2004 at 12:00:08 (EST)
2/23/04 - My husband and I reside in Brownsboro, TX. We signed up with Verizon Wireless in July of 2002, and at that time, had purchased a new phone from them costing upwards of $l00.00. We had nothing but problems with their service. Everytime we reached those we called on the phone, we would exchange approximately ten words and would get CUT OFF! We'd have to keep recalling, and getting cut off, recalling, and getting cut off, recalling, and getting cut off. This happened in the first couple of weeks alone! We called them several times and they stated they would "make adjustments" and the system would work better for us. In the contract booklet it stated we'd have two weeks to cancel. We called to cancel and they wouldn't cancel us but said the problem would be corrected. After they billed us a few times, we called them back and stated we were supposed to have been cancelled. Verizon's response was, "You have to pay the cancellation fee." Verizon's further response was, "We don't guarantee our service will work for you." I/We stated to them, "Just what, then, exactly are we paying you for -- NOTHING?" They advertise on national television that they "work for you". This is nothing but a big joke. My husband paid the cancellation fee of $l75.00 just to get rid of them. Verizon, to us, by their very tactics, are ripoff artists. In the very near future, we are filing a complaint with the Texas Attorney General's Office, The Better Business Bureau, and the Federal Trade Commission. We are no longer a customer. The "vouchers" to be awarded from the lawsuit against them are nothing but a big joke as well. We have been ripped off, expoited and extorted which goes well beyond mere pennies of credit. We wouldn't want to sign up with them again for such pennies of credit!
- Monday, February 23, 2004 at 15:42:30 (EST)
I WAS A MANAGER WITH VERIZON IN SELDEN, LONG ISLAND, NY. BECAUSE I WANTED TO REPORT WORKPLACE VIOLENCE, I WAS OUSTED IN 2001! THE COMPANY KEPT ME OUT ON PAID LEAVE WHILE THEY "INVESTIGATED" THINGS...THEY INVESTIGATED NOTHING! THEY KEPT ME OUT FOR 10 MONTHS KNOWING THAT THERE WAS A FORCE REDUCTION COMING. LETTING ME GO WITH THE FORCE REDUCTION LOOKED BETTER FOR THEM THAN TERMINATING ME FOR WANTING TO REPORT WORKPLACE VIOLENCE AND FILING EEOC CHARGES AGAINST MY BOSS, SUSAN M - WHO INITIALLY THREATENED TO FIRE ME IF I CALL VERIZON SECURITY. YOU SEE, TAKING DISCIPLINARY ACTION AGAINST SOMEONE FOR BEING A WHISTLEBLOWER AND/OR FILING EEOC CHARGES IS ILLEGAL. BUT VERIZON DON’T CARE...THEY ARE A BIG CORPORATION ABOVE THE LAW. THIS COMPANY IS VERY UNETHICAL. CHECK YOUR PHONE BILLS CAREFULLY AND CALL VERIZON TO COMPLAIN ABOUT ANYTHING ON YOUR BILL. HOUND THEM WITH CALLS. MAYBE THEY WILL COME CLEAN. BUT THEY DO SUPPORT VIOLENCE. WHY ELSE WOULD THE CRAZY LUNATIC VIOLENT PERSON, GEORGE M. STILL BE EMPLOYED!!!!! WHERE ELSE CAN AN EMPLOYEE ATTACK HIS BOSS AND COWORKERS, PUNCH WALLS IN A FIT OF RAGE, GOOF OFF ALL THE TIME........AND STILL KEEP HIS JOB? AT VERIZON!!! WHY DO YOU THINK YOUR PHONE BILLS ARE SO HIGH? BECAUSE VERIZON ALLOWS UNETHICAL PRACTICES TO TAKE PLACE. AND WHEN VERIZON SECURITY FINALLY DID FIND OUT ABOUT THE VIOLENT EMPLOYEE, DID THEY TAKE ACTION? YOU BET. THEY TOOK ACTION AGAINST THE MANAGER AND WORKERS WHO WERE THE VICTIMS. GOOD JOB LUULE S OF VZ SECURITY! YOU MET YOUR OBJECTIVE OF FULFILLING YOUR QUOTA OF UNETHICAL PRACTICES. I HOPE VERIZON SECURITY IS WATCHING SELDEN BECAUSE THE CRC PEOPLE ARE STILL GETTING PAID FOR ALMOST NOTHING. AND THE 2ND LEVEL...WELL, YOU CAN'T GET ANY MORE UNETHICAL THAN HER! AND WHEN VERIZON SECURITY FINALLY DID FIND OUT ABOUT THE VIOLENT EMPLOYEE, DID THEY TAKE ACTION? YOU BET. THEY TOOK ACTION AGAINST THE MANAGER AND WORKERS WHO WERE THE VICTIMS. GOOD JOB LUULE S OF VZ SECURITY! YOU MET YOUR OBJECTIVE OF FULFILLING YOUR QUOTA OF UNETHICAL PRACTICES. I HOPE VERIZON SECURITY IS WATCHING SELDEN BECAUSE THE CRC PEOPLE ARE STILL GETTING PAID FOR ALMOST NOTHING. AND THE 2ND LEVEL...WELL, YOU CAN'T GET ANY MORE UNETHICAL THAN HER!
- Monday, February 23, 2004 at 10:47:28 (EST)
I'm rarely the sort to call a company. I just finished a call with Verizon Wireless. I've never felt more impotent and frustrated by a major corporation who crouches so contemptibly, with such little sympathy for its customers, behind its enormous evil red logo. Walking home today, through Providence, RI, I saw six red cars with enormous white VERIZON logos emblazened on them. When I reached home, I had a bill from Verizon. They had, again, charged me THREE TIMES what my initial monthly contract had promised, with their additions of "Other Services," and various taxes and company fees. Please, anyone reading this who can change wireless phone companies: DO NOT CHOOSE VERIZON WIRELESS. In order to discuss the cause for your outrageously, absurdly high bills, you will wait thirty minutes to speak with a "customer service" representative who will tell you flatly that you'll need to "order a detailed bill" (since Verizon Wireless doesn't provide one; they won't explain your bill in detail unless you pay extra). Verizon Wireless will not read you information over the phone. In addition, the customer service representative will inform you that if you DO pay to have your outrageous Verizon bill mailed, you will also have to go to the "Fraud" department, which "rarely approves customer claims." I concluded the call by saying telling the customer service representative that I can't be mean to someone who has to work for a mean, evil company, but I hope that the mean, evil company for which he is working will lose its power, will fall from the power it shouldn't have, because it doesn't respect its customers, it FLEECES and DRAINS THE BLOOD of ordinary Americans.
- Friday, February 20, 2004 at 20:20:38 (EST)
I switched to Verizon entirely based on a campaign ad. They said if I get verizon on my regular line, dsl and a cellphone service, I'd save on each of the 3. I tried to order the package from their 'verizon'website and went through the entire process. Until they did NOT have the phone I wanted in their list. Now, they had the phone at their 'verizon wireless' website. The operator said they can do the package there and simply transfer it to 'verizon' for completion of the other 2 services. The cellphone was a real horror story. I ordered it on the phone and spoke with the tech. I listed all the features I wanted and you could hear him typing away. I was feeling good that my phone was going to be exactly as I wanted it by all the questions and typing in of my order. So time goes by and my phone arrives. It doesn't work. I have to call and download information. Ok, no big deal. So I go ahead and use my phone for the month, remembering to stay in my allotted minutes. My bill comes and it's $400.00. I call up and they tell me my phone did not have ANYTHING programmed on it. No package, no weekend free time, no free nights, nothing! They charged me for every call, every second, free or not, it was charged. They told me it would be taken care of and to just pay what I really owe, beyond the extra charges. I did and this huge bill kept gliding along for around 4 months. Then I started getting 'collection notices' to pay it all. I called up and talked a MISS ABERNATHY. A big loud mouth who thought she would take control. She had me connecting to other techs, with her on the phone, 3 ways, etc. I also told her, I DID NOT have any savings for having the '3 options' package, when I should have. I should have saved 10$ a month for 4 months, well she said She will give me 10$, take it or leave it. I said I was owed 40$, but she insisted 10$ or nothing, so I took the 10$. THE PROBLEMS WENT ON. NOthing changed the next month, and I called back and talked to another tech, who saoid basically MISS ABERNATHY never put credit on my accounr and did nothing to solve the problem, AT ALL. So, I ordered all this crap in September and here it is February, and finally going to see if they finally got it all straightened out next billing cycle. Verizon is a bunch of incompetent morons who need to straighten out their billing. They HOPE you don't push for correct bills. THEY HOPE you just send money. I am convinced that 'purposeful mistakes' is part of their plan and they get away with it by claiming there is a mix-up, in hopes to cause confusion and irritation for you to leave your money on the table. They collect billions in 'mistake billing' and get away with it. The govt better do something about all this corporate fraud committed by these big, fat, pig billionaires who advertise packages they don't have the brains to execute properly. They do have the brains to execute them with apparent fraud in them though. (Sidenote about their dsl) My dsl did not work. I know alot about computers and the stupid thing just blinked inactive. DESPITE their email claiming I was all set up and ready to go. After another week, I finally got connected. It does work fine, I'll give them that, but the service is spotty. At least 4 times a month, you'll have no service. It will just blink for an entire day, and there will be no mention of a problem in your area.
- Friday, February 20, 2004 at 15:29:49 (EST)
It is me that said that
- Thursday, February 19, 2004 at 09:44:59 (EST)
- Thursday, February 19, 2004 at 09:44:29 (EST)
Re: Verizon Early Termination Fee My wife unfortunately switched from Verizon to a new carrier in the 22nd month of a 24 month contract. She was under the impression our contract had expired, so we fully realized we would be stuck with some form of early termination fee. Our contract provided for an early termination fee of "up to $175". Sure enough, we got hammered for the full amount and the numerous customer service reps that we spoke to said they could do nothing about it. The early termiantion fee described above is what is referred to as a liquidated damages provision. Although each State's laws are somewhat different on this subject, the rule in Texas can be found in the Texas Supreme Court decision of Phillips v. Phillips, 820 S.W. 2d 785 (Tex. 1991). A few quotations from this decision might be instructive: "All agree that to be enforceable as liquidated damages the damages must be uncertain and the stipulation [for liquidated damages] must be reasonable. The right of competent parties to make their own bargains is not unlimited. The universal rule for measuring damages for the brach of a contract is just compensation for the loss or damage actually sustained. By the operation of that rule a party generally should be awarded neither less nor more than his actual damages. A party has no right to have a court enforce a stipulation which violates the principle underlying that rule. ... Whether a contractual provision is an enforceable liquidated damages provision or an unenforceable penalty is a question of law for the court to decide". In the Phillips case, the Texas Supreme Court struck down the liquidated damages provision that was before it. In my attempt to reason with the morons at Verizon, I stated that the contractual provision at issue said "up to $175", not "shall be $175". I argued that the fee should be prorated over the 24 month term, which would be about $7.29 per month in our case, or about $14.58 before taxes. They said Verizon doesn't prorate such charges, even though they prorate other fees. I also pointed out the $175 early termination fee, if assessed across the board under all circumstances, simply doesn't make sense because the guy who terminates in month 2 of a 2 year contract is penalized the same as someone who terminates in month 22. That argument didn't fly either. My next approach at trying to amicably settle the bill was to offer to pay for 2 months of basic service since I agreed to pay for a total of 24 months. That didn't work as well. For a $50 filing fee, I think I will sue Verizon in small claims seeking to set aside the early termination fee as an unlawful penalty. I encourage all others in a similar predicament to do the same. And if they send the bill to collection and it appears on your credit report, demand that it be removed because you are contesting it. Many States do not permit what Verizon is attempting to do in Texas. But until such time as a court declares this provision as unenforceable, they will continue to be unjustly enriched and grab as much dough as fast as they can to artificially inflate earnings so as to satisfy the analysts. Verizon is currently involved in a major settlement of a class action suit out of San Diego Superior Court where they are going to pay a hefty amount for decpetive trade practices.
- Monday, February 16, 2004 at 19:04:58 (EST)
I have been waiting for about 5 years or more for DSL to be available. 3 weeks ago, I talked to Verizon about how long the wait would be for DSL to become available, he said "oh about a few weeks to a month." Two weeks later a woman calls back to the house and says that it is going to be another year wait for DSL!!! About a week later I check online if DSL is available (as I do about EVERY DAY for the past few years) and Verizon says it is. I place an order with Verizon for the DSL on Saturday night, and then they cancel the order on Monday. I am 15,333 feet away from the CO, which is definitely enough inside the DSL loop, and I still don't qualify even after waiting for so long. If there is anything anyone knows that I can do about this, please contact me, I would be ever so happy if there is. Aaron firstname.lastname@example.org
- Friday, February 13, 2004 at 17:26:59 (EST)
VERIZON, TREATED ME REALLY BAD I GOT 4 PHONES FROM THEM 4 PRE-PAID ALL AT THE SAME TIME I HD TO GO TO VERIZON 9 TIMES IN ONE WEEK TO GET THE PHONES TO WORK I GOT 250MINS ON EACH PHONE ON THE WAY HOME THE NEW PHONE DIDN'T WORK I SPENT 149.00 ON JUST ONE PHONE IT TOOK THEM 4 MONTHS TO GET THEM TO WORK I WOULD HAVE 250 MINS THEN MAKE A CALL FOR 2 MINS THEN I WOULD HAVE NO MINS. I WAS GETTING A LOT OF OTHER PEOPLES MESSEGES THAT WAS TAKING MY MINS WHEN I ASK THEM THEY JUST LAUGHFED I DIDN'T THINK IT WAS FUNNY I HAD JUST GOT OUT OF THE HOSPITAL THEY MADE ME SIT IN THERE OFFICE 6 HRS. TO GET MY PHONES TO WORK THAT WAS THE FIRST DAY I HAD TO KEEP GOING BACK TO GET HELP WELL, THEY WERE NO HELP TO ME AT ALL THEY OFFER YOU FREE MINS 200 FREE MINS WELL I'M STILL WAITING ON MY FREE MINS. MY PHONE IS SUPPOSE TO CALL ALL OVER HE US WELL IT DOSENTI'M VERY UPSET WITH THEM, THERE ALWAYS GOING OUT OF BUSINES EVERY STORE THEY OPEN , WHERE DO YOU GET MINS FROM NOW. WAL-MART VERY UN HAPPY WITH VERIZON. CINDY WALKER ,ARAB ALABAMA
- Monday, February 09, 2004 at 14:07:12 (EST)
I started with Cell One in 1997, nothing but bad. couldn't connect couldn't use it a hell of a lot and too high of cost. Waited a year and hooked up with Verizon, it was ok for a about six months then we started getting busy signals and no connection. I bought a plan for my son when he moved out but found out later the sales person lied about it being a one year plan, we were stuck with two years of crap. We connect and get in one sentence and it hangs up on its own. I call Verizon and they tell me they don't have service in our area. No shit that's the problem but you didn't mind selling it to me under that lie though. I have till June and the two years of crappy service and phone are over, if the phone last's that long. Then who? where do you get good service that provides it without crapping out when your in a parkign lot or inside a store. You can't use it in remote areas where you really need to call. They sell you service when they know damn well your limited. If you cancell early you pay them anyway. They have you by the .....I had Verizon crappy wireless for three years and have hated every minute of their lies and deceipt. You can't use it but you don't want to pay them to get out of it. Why don't law makers make a law to protect us instead of the business out to screw all the customers.
- Saturday, February 07, 2004 at 17:19:30 (EST)
Yellow Page Advertisers - Read This! As a former employee of Verizon Information Systems (VIS or Verizon Directories; former GTE), I have just about seen and heard everything. Customer satisfaction and integrity are the backbone of any company. VIS seriously lacks this with its customers as well as its own employees. They care about one thing only: MONEY. Many a time have I seen customer service choose not to give an adjustment to a business owner’s ad that was wrong. There have been times when I thought that the mistake was great enough to warrant a 100% adjustment, only to see customer service warrant a 50% adjustment – and it looked like a 1st grader drew up the ad. Naturally, the business owner refused to pay for the ad. And there were times that I had to get involved to make sure the right thing was done for the business owner. Isn’t this the job of customer service? And when someone refuses to pay for an ad & Verizon is the phone carrier, watch out! They can cut off the phone service. Billing for the ad usually goes on that business’ monthly phone bill. When this happens, the monies that are paid by the business owner go to the phone company side first. Any remaining monies then goes toward the unpaid balance of the yellow page advertising. Usually, the business owner is pissed about the ad & only pays for the phone bill and the advertising balance goes delinquent. The account (at VIS) is then flagged so that the business cannot advertise on that phone number until the balance is paid. Usually, it goes to collections and then reflects negatively on that business’ credit. There were times when all of this probably could have been avoided if customer service would have done their job - which is looking out for the customer instead of looking out for the company itself. If Verizon is not your local carrier then they cannot have your service shut off if you do not pay your bill. All they can do is send it to collections. The business name and number is still flagged in their (VIS) system so that future advertising cannot be done. One way some business owners would get around a delinquent account is to advertise on a cell phone & change the business name that is being advertised. Some business owners would have the billing sent to a bogus address and get out of paying altogether. Sometimes, business owners would get lucky & get a rep that didn’t care about policy & would place advertising under several different phone numbers & business names. In order to cancel an advertising contract, you must do so within 14 days of signing the contract. Verizon will not budge on this. We were instructed that under no circumstances were we to let someone cancel after 14 days and/or after the first close date of the directory. After doing this for years, I could tell when someone was lying and when someone had a legitimate reason to cancel. Verizon did not care what the reason was – if we let someone cancel past a deadline, we got ripped up one side and down another – from our own manger, from her manager (the GM) and sometimes from the regional vice president (RVP), which is who the GM reports to. And this is where the old 80’s style of management – FEAR – came into effect. The only time that we could cancel something after a deadline was if the business owner threatened to go to the RVP. Or further up the ladder. I have also heard reps flat out lie: guaranteeing a certain amount of calls each month from an ad, how much money will be made off of the ad, the numbers in a particular industry (auto repair, for example) and how many references are made each month from the yellow pages for that industry and being able to cancel an ad at any time (lying about deadlines). You used to be able to check the closing of a directory by looking on-line at verizon.superpages.com/prodserv/Dirsel.jsp. You can then look at each state, and then all of the directories for that state. If you are going to purchase yellow page advertising, here are some tips: 1) Try to advertise in an area where there is not half a dozen directories or so. This is easier said than done. The fewer the directories, the better chance you have on return on investment (ROI). 2) Utility directories (Verizon, SBC, PAC BELL, ALLTEL, etc.) cost more than independent publishers. Don’t be afraid to save some money and go with a reputable independent (TransWestern, Area Wide are two in the southwest). I highly suggest this if this is your first time to advertise in the yellow pages. 3) Here is a safe way to get an idea of what you can afford & what to expect from a DISPLAY ad: from top to bottom, figure out the average dollar amount that a customer would spend with you (your most popular service or item). Now, take that dollar amount & compare it to the monthly investment of your program: if the program is $100/mo, and the average customer worth is $50, you would need 2 SALES per month to break even (4 for a 200% ROI). If it takes you 2 CALLS to get a sale, you would need 8 CALLS per month for a 200% ROI. Don’t let the sales rep confuse you between sales & calls per month. The next thing to consider is the size of the ad & the size your competition is doing. Will this sized display ad get you close enough to the front to get you the required number of calls each month? Display ads are placed by size & seniority. Keep in mind that there is a SMALL percentage of the population that are frugal with their money: they think that a large, full color ad will have a higher cost for a good/service than the smaller ad at the back of the pack. Don’t base your advertising campaign on this, though. 4) Keep this in mind: there can only be two half-page ads on one page and there might be eight small ads on another page. My point is if you go with a small ad, chances are there will be many other small ads on that same page. To get more calls, you should have color in the ad to make it stand out from all of the other small ads. If you went with a three quarter page ad, well, no other display ads can probably fit on that page, and you can probably save some money by not having color in it. Color is an enhancement – use it when you need to. 5) In-column ads are placed alphabetically (these are the small boxed ads & vary in height). If your business name starts with an “A” or “B”, but your sales rep is pushing you towards a large display ad program that has a high monthly investment, consider doing an in-column ad with color - sometimes the in-column ads will start before the display ads. If your business name starts with an “S”, your ad will be in the back with the other businesses that start with the letter “S”. You might want to consider a display ad. 6) Overall, display advertising is the best way to go. But consider all of the facts before deciding on a display ad over in-column; also consider having color in it, what your competition is doing and what your ROI is. 7) Shop around for rates & call the advertisers from the directory that you are considering going in. But I might not call those that are in the same line of work – they might lie to you so that you won’t come in on their market! 8) NEVER, EVER LET ANYONE GAUARANTEE YOU WHERE A DISPLAY AD WILL FALL! THEY ARE PLACED BY SIZE AND SENIORITY; IT IS PURE SPECULATION WHRE YOUR AD WILL FALL VERSUS THOSE WHO RENEWED THEIR ADS FROM LAST YEAR AND ANY NEW ADS PLACED BEFORE YOU PLACED YOURS! TWO ADS OF THE SAME SIZE, WITH CONTRACTS SIGNED ON THE SAME DAY, WILL BOIL DOWN TO THE TIME STAMP ON THEM! EVEN IF YOU TAKE THE GAURANTEE AND PISS AND MOAN UP THE CORPORATE LADDER ABOUT WHAT YOU WERE SUPPOSED TO GET, NOTHING WILL BE DONE! 9) If it’s your first time to advertise, ask about discounts. With independents, you can usually get a buy one get one free, or at least a free ad that is half the size of the paid ad. With a utility directory, there are usually discounts for being a new advertiser, discounts for certain headings, discounts for having one or more colors in an ad, etc. The following year, if you renew, you can usually get some incentive (free ad or a discount) for upgrading the ad program. 10) If advertising with an independent, you will have to put down a deposit. Most utility directories don’t ask for a down payment. With a utility directory, most businesses get a line a credit; if your ad program is more than your line of credit, they WILL do a credit check! If the credit check shows something bad, you might have your credit limit lowered, you might have to put a portion down or you might have to prepay for the whole year! As for the employees, well, we were managed by fear. Rewards too, but plenty of fear. We worked on budgets (for example, to sell $100/month of new advertising each day) and there has been numerous, numerous times that reps have written fake contracts & have had fake ads drawn up so that they could make their budget for the two week pay period. New reps, veteran reps, reps with families, have done this. It was rampant. There is one small directory in southern part of the U.S. where over half of the yellow page ads were bad. This was usually done by purchasing a pre-paid cell phone & using the number on the contracts. Policies for the employees were not followed verbatim day by day. Writing fake contracts is grounds for immediate termination; some were fired right then and some were given the benefit of the doubt three or four times. Management does not police themselves. They do not hold themselves accountable for anything. Towards the end of last year, from what I understand, the company offered an employment buy-out of all employees. It ranged, I was told, from $15-$30,000, depending on the tenure/position and any benefits/retirement plans available. This started in the Northeast (former Bell Atlantic) when the union had some grievances; mediation sided with the employees. I was told that this was initially started with the telephone company side, and that when the judgment was made, Verizon decided that it should offer it company wide to keep things fair. I guess if one part was offered this and the other wasn’t, then it would be an HR nightmare. As far as I know, still to this day, the former Bell Atlantic is still union and former GTE is not union. Would a solid company have half union and half non-union?
- Friday, February 06, 2004 at 18:10:13 (EST)
I had verizonwireless for about 2 years and within the two years I had numerous complaints about my service and the charges that remained on my bill. I constantly called verizon to try to reach some sort of an agreement. They never would reply to anything I had to say about my bill except "my payment is still due" regardless of what. I am very unhappy with the services and I often voiced it on a regular basis. I am so upset about how they did me with their services that I don't have a cell phone now. I'm afraid to trust any cellular company because of the bad experience that I have had with verizon wireless.
- Friday, February 06, 2004 at 13:49:53 (EST)
I didn't have any trouble until I decided to cancel my service then all hell broke loose. I was over charged my close out bill by over $500. I called to have situation fixed and was told I'd get a corrected bill the following month. This didn't happen. I begged, I pleaded and then I just yelled. Give me a corrected bill and our business will be over. In the mean time they threatened to take me to collections and told me just to pay the amount that I knew I owed. Since I knew better then to pay one red penny towards that bill (if I did I would have been agreeing to the bill and would then be required by law to pay all of the requested moneys) I didn't pay. I just kept calling and asking for a corrected bill. Three months pasted on the fourth month I get a corrected bill and a letter in the mail on the same day from a law office saying they are taking me to court over what I owe. I sent the correct amount out that day and called the 1-800 number to the law office and was told all would be fine. I went to put new windows in my house just two weeks ago and was denied credit DUE TO VERISON PUTTING ON MY CREDIT RECORD "A CHARGE OFF". This means I didn't pay my bill and they got paid by the government for a loss. Which by the way is complete crap because I paid and from the looks of things so did you (where does the gov't get their money?). Now I'm fighting with them to take that crap off my credit. The Bit** of it is, I have all the proof of paying it and I can't get my windows.. But you know what I got, a Notice in the mail just today saying I'm now a part of the class Act against them. Hey that's great but I don't have a phone anymore. Can you guess why, so giving me credit or some earsomething or other means nothing to me. FIX MY CREDIT YOU SCREWED UP....
- Thursday, February 05, 2004 at 18:13:42 (EST)
In June Of 2002 I purchased a phone from Verizon for my Fiance for Father's Day and thought I had a good plan, but to my surp rise I found out he was being charged at .40 a minute for his weekend calls which were supposed to be included in this plan I called and they said they had cleared everything up and low and behold there the charges were again for the month I would get bills totaling $295 and sometimes $420 but when I complained I was told to pay the bill and they would look into it and if there was a discrepancy they would credit it to my next bill. Well this went on continuously and I ended up with a credit for over $1000, needless to say they kept doing the same thing with my billing and constantly giving me the run around about the credit they wouldn't send me a check for the credit and they didn't use it towards clearing my bill which continued to grow even when the phone was not being used to the full extent of the minutes that were allotted on the plan they finally got right. It is now 2004 and my acct has been turned over to a collection agency and as before in order to keep my credit in good standing I must pay this out- rageous bill. And they actually have the nerve to send out offers asking me to come back. B. Montgomery VERY UNHAPPY VERIZON CUSTOMER....
- Tuesday, February 03, 2004 at 22:17:00 (EST)
My girlfriend and I started are 2 year plan in Jan-02. First Verizon gave us busness share plan in stead of familey share. took us 2 mounths to sort that one out. then things went ok for a while. march-03 rolls around. and are phons were cancled. I called the coustomer service line. They said it was cancled do to lack of payment. I had my bank statment to dissprove there claim. I Found it funny we nevergot any letter sayingwe were passed do and no cancelation warning prior to are canclation. took me till june to work the whole thing out. then I cancled they wanted a cancelation fee for breach of contract. when theydid not provideservices that were paid for. You tell me who breeched the contract first. Trent Schmidt,Lindsey Leon. San Bernardino/ CA.
- Tuesday, February 03, 2004 at 14:39:44 (EST)
Customer Service was Terrible! Coverage was Terrible! The phones never seemed to work when we needed them. When I complained to Verizon regarding this I was told the phones needed to be brought in and upgraded or purchase new ones. I could not understand why they would sell me phones that would not last the length of the contract. They never answered this question. I told them that their slogan "Can You Hear Me Now" was false advertisement, they told me I had an attitude and then credited me $50.00 for my trouble. We quit using the 3 phones prior to the 2 and 3 year contracts were up. It was easier to pay the monthly bill than getting charged for ending the contracts. Went with new phones through T-Mobile and have been very happy ever since. Would not recommend Verizon to anyone.
- Monday, February 02, 2004 at 22:02:22 (EST)
Verizon is the worst all around for everything. They even have the worst employee in the history of the universe. Drop a line to XXXXXXX.@VerizonWireless.com (name deleted per VP). Tell her how much Verizon has screwed you. She will then screw up some more and be as unhelpful as possible, but at least you can vent. Ask her if she can get you one of the employee family member deals. It's the least she can do and she does it for other people she's not related too.
- Monday, February 02, 2004 at 15:28:56 (EST)
Verizon wireless ripped me off cruelly and shamelessly, I endured their horrible service to safeguard my credit history. And i also fell prey to their ridiculous clams to solve my problems with roaming, bad connections, and outrageous phone bills. For over a year I was enslaved to a contract that ripped me off carelessly. each month I faced a bill of over $200.00 dollars (agreemnt $40.00per MO) and was over charged for an additional phone line that I paid over $155.00 to be disconnected. Each time I discussed my bill with a Verizonwireless Rep; I was assured the problem was resolved. And in reality all I received was a confusing phone bill with ever increasing rates. Verizonwireless made my cellular phone experience a Nightmare! Verizonwireless failed me in * customer service * fare rates * honest contract * overcharging * harassing my credit * always having to say (CAN YOU HEAR ME NOW)? I was ripped off for over $400.00 and was forced to pay a fee of over a $150.00 dollars to breakaway for continuing to be ripped off. Im graceful for the opportunity to share my story. However justice would truly be served on the day my story and the story of other victims fall on the ears of a righteous judge; who's willing to see throw the scams of verizonwireless Can you hear me now? Mackmorales@aol.com
- Thursday, January 29, 2004 at 17:30:43 (EST)
Hi my name is Theresa, I too was ripped off by Verizon Wireless. It started back approx in October when I received an outrageous bill for incoming calls. In the years I had my service I never has such a bill, when I questioned it and asked for the numbers the calls were dialed from I was told there is a law that prohibits that information, due to privacy, and would have to hire a lawyer and pursue a case for fruad.Whe i tried to make partial payment due to the huge balance of the bill I was told by several reps to pay half or i would lose my service even after speaking with a manager.It was the first ever that I couldn't pay it so I thought they would work with me,bullshit, they shut my service off and told me if it wasn't paid in full the amount of 950.07, I then would have to pay on three phones early termination fees and if the numbers were reassinged, and they couldn't gurantee that I would have to pay a total of approx 1,500.00. I felt trapped and didn't wan't to have any additional fees, so i foolishly paid. Any advise or phone number for the attorneys in this settlement suit would be greatly appreciated. Thanks for allowing me to vent!
- Thursday, January 29, 2004 at 13:32:35 (EST)
I had tried Verizon once before and could not use my phone in secluded areas. So I gave it back. Verizon then had this promotion so I went to the dealer. I told him that I had problems before and was told that things had gotten better. So I asked him if it didn't work, could I bring it back. He told me that it couldn't be returned. When I got the phone, it AGAIN didn't work in secluded areas. I took the phone to a service center and they told me the phone had to be upgraded and that would take care of the problem. NOPE! So I returned again and was told that I could return the phone IF it was within the time limit. Well of course after all the trips to Verizon to get it fixed, I was past the time. I told them that my salesperson said the phone couldn't be returned and I was told that there wasn't anything they could do. Finally, after working for a long time, I was able to return it for the LAST time. Verizon does not like to fix their problems and their sales people are not well informed. I made too many trips to get the situation resolved for me to ever want a Verizon phone again. Now I've become a sales rep for Verizon. I tell people "Don't get one"! JC Indiana
- Thursday, January 29, 2004 at 13:03:25 (EST)
Hi my name is Quiana Jordan I had the version wireless phone service I became a member April 30, 2003 my phone bill is outrageous. A pass code was put on my phone I didn't know about and when me and my mother tried to access my account the customer service assistant couldn't help us because some one from the company changed my passcode without me knowing. I also experienced over charged I did not know I ran over my mintues and the company said I owed them $560.93 then they switched my plan to $79.99 were I would only have to pay $250.93 then I started getting all of these charges Now my bill is 2,000,000 dollars because of this companies neglagence I am seeking legal action because this dosen't make any since for a bill to be this high and I didn't even have the phone for a good 2 months.
- Wednesday, January 28, 2004 at 10:06:02 (EST)