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Archives 9 8 7 6 5 4 3 2 1

 

date name city/state issue
Feb/24/01DSL Wannabe Worcester,MAGoodbye New England Telephone, I mean Nynex, I mean Bell Atlantic, I mean Verizon or whatever you latest incarnation is!
Feb/24/01DSL Wannabe - Update Worcester,MAAfter being given no good reason why I still have no service after sixty days, I cancelled my Verizon account and have decided to try Telocity. What a F****D UP company Verizon has proven to be!
Feb/22/01Jim Taylor Easthampton,MAI HATE VERIZON! Those jackasses keep dropping the line EVERYTIME I TRY to connect the the web via phone line!
Feb/22/01DSL Dreamer Gaithersburg,MDI got DSL through PSN.net, an ISP for NorthPoint. But NorthPoint screwed me up by declaring bankruptcy and dropping me as a subcriber so I turned to Verizon for service. They gladly took my order and now it was been 2 months past the schedule installation date. When I called them to get the status they told me that since I was Nortpoint customer they cannot provide DSL connection since NorthPoint is suing Verizon.
Feb/21/01Williiam Astoria,NYUnreliable Service, useless tech support, did not get anything that I was promised.
Feb/21/01BQELong Island City ,NY Down for 2 weeks and counting. I keep opening tickets but they cannot find a problem. What is this?!?!?!?What happended to the Always on i was promised?
Feb/20/01Harve Billheimer Nashua,NHI totally agree with you Mr. Hell. They can't get their own problems straight so they take it to another country and dump it on them.
Feb/20/01What the Hell Portland,MEI spoke with a Verizon DSL person in Ontario, Canada. They can't trust their own people in the states. UNBELIEVABLE - Verizon's actually running out of money, now hiring north of the border for cheap labor for cheap service!
Feb/20/01DougSomerville,NJStill down after 3 weeks and approaching 4 in 2 days.. Have spend a couple of hours on phone.. Constantly opening up trouble tickets.. Problem not found.. All technicians have been nice, but what about my DSL... My friend on Staten Island has been down for 3 weeks... Verizon has given me credit for my time... But I want my DSL ????
Feb/20/01DSL Wannabe Worcester,MAOrdered DSL the day after Christmas, installation date was twice cancelled, They still don't have a clue when I will be connected, they said they will let me know after they get their collective foots out of their mouths.
Feb/19/01Brooklyn@nospam.comBrooklyn,NYSorry, that should have read: 30-60 days from the NEW update, which was made one week later.
Feb/19/01Brooklyn@nospam.comBrooklyn,NYUpdate: called Earthlink today. The install has been pushed back from 30-45 days to 30-60 days. That's 30 -45 days from the NEW update, which was made one week later.
Feb/19/01Brooklyn@nospam.comBrooklyn,NYOrdered Earthlink DSL w/ line-sharing. CO is not setup yet, even though they said they were. Now I must wait 45 days for them to "upgrade"! I'm only 4500 ft from the CO.
Feb/17/01TomUxbridge,MASorry! meant 10,000 workers
Feb/17/01TomUxbridge,MACheer-up Verizon has just announced the lay off of 10,000 in yesterday's Worcester Telegram. This may be a good sign.
Feb/17/01W.WeberEdmonds,WAI move my business from one location to a new location. This required I transfer and re-sign up for service. No big deal right? Wrong!! I did this in November last year. I was given a turn on date in Nov then after it passed I was given another and anothe. 4 different dates in Nov 4more tries in Dec, 4 more in Jan 2001 and the 4th one in Feb gave me the blessed 3 green lights. Oh joy of joys I might be able to salvage something of my E-business after not responding to anything all this time. End of story. HECK NO! I had the 3 green lights with a new account instead of transfering my account as asked. So the bottom line is from Nov. 1.2000 till today Feb 17.2001 I still have no service. After the hours on the phone to talk to someone they said I would have to call and request a work order to make the chage. How long will this take I asked? Oh maybe 7 working days. & work days to fill out a form and change a dozen numbers in a computer. Gee can I work for you Verison I can double you production by doing two per week even three if you have good coffee.
Feb/17/01BenBoston,MALearn how to speak Ebonics in 10 painful lessons. Just call BellAtlantic Tech Support!
Feb/16/01JohnNorfolk,VAJan. 4-30 to get connected. Called SCC VA and VZ was calling me. Verizon's techs and system sucks.
Feb/16/01RobertBoston,MAPretty simple: 75 days after my order, DSL was still not active on my phone line... What's up with THAT?!
Feb/15/01PatrickNorfolk,VACan't wait to get this nonfunctioning #@^%%&* blinking light modem off my desk because they won't hook me up. Now the idiots call it "systems issues"
Feb/15/01Gary Robinson Bangor,MEBeen waiting 45 days since my original scheduled turn-on date for DSL. Still no sync. I call them every week. They don't have a clue.
Feb/15/01paulwhitinsville,maVerizon sucks , I signed up for DSL 3 months ago it took almost 2 months to get my modem and install kit , eventually it came and so did the turn on date and to no surprise I was still using dial up . After the Idiots transfered me around in circles for more than a hour the !@##$$%%^^ told me that they mistakingly droped my account and that I would have to call sales and can you beleive sign up for a new account and start all over . I figure I might be putting up with DSL blackouts by mid summer . I keep hearing that its gonna get better but I wonder if anyone has told Verizon this . The only thing that gotten better was how fast you can reach someone in tech support that knows nothing at all about what they are talking about . What the hell did I get myself into!!!!
Feb/14/01DougSomerville,NJMy problem started with the flashing green ready light.. It was also down for 1 week a month ago. Now all nothern NJ is down.. Not sure if DSL will work when NJ is backup.. Technicians have been nice
Feb/14/01DougSomerville,NJI have been out of service for 3 weeks and counting.. Creating havoc in my household since the kids and I must dial-up and tie-up our main phoneline so no calls can get through... I dropped the extra phoneline when I installed the DSL... -
Feb/14/01V Worker Boston,MAI work for them, i try to find answers within the company as to why we are such a bad ISP, basically its becuase Verizon is selling a service that isnt DONE!!!!!
Feb/13/01Jim Wilkeson Lexington,KYThird delivery date came and went yesterday. On the phone with customer (lack of) service. They say my order, which I was told was DONE over a week ago and was just waiting for the due date to be activated, is now in the "rejected" bin, whatever the hell that means. The idiot I'm talking to says she doesn't know why it was rejected and doesn't know who I need to call to find out why!!!! I mean, WTF???? If anybody out there has an alternative for me here in Lexington to recommend (other than cable modem), PLEASE PLEASE PLEASE post something here to let me know. I haven't experinced worse customer service in my 35 years on this planet.
Feb/12/01 Jack Spring Lake,NJ Does anybody know why DSL service has been out for 3 days? Verizon's wonderful techs tell me it is a problem with Northern and Central Jersey.
Feb/12/01 Eric Tacoma,WA Oh, hey, I almost forgot. You REALLY want to shake things up, find out who runs the Utilities Commission in your state. In Washington State it's the Washinton Utilities and Transportation Commission. A look in your phone book in the State Government pages should do the trick! Contacting the Utilities Commission will not only regulate their rates, but keep Verizon from pulling this $H!T ever again. I called them once and got results in 2 days, and service by the end of the week.
Feb/12/01 Eric Tacoma,WA Just to let all you guys know...the Better Business Bureau can only get involved if it fields enough customer complaints. So take a second and drop them a line. http://www.bbb.org/
Feb/11/01 john doe holden,ma i work for verizon and i tried for 1 year to get it. for the first 9 months i called every 2 months and they kept telling me i had no order in!
Feb/11/01 John Grafton,MA The sporadic outages and slow put throughs are getting more and more frequent! Customer service royally sucks.
Feb/11/01 Diane Learned Southbridge,MA Numerous unexplained "outages", most recent 2/9/01. Disconnections, useless and unsympathetic customer service.
Feb/11/01 Jim Oxford ,MA very eractic. sometimes fast sometimes slow, disconnections, cant access some websites? within the last month terrible!
Feb/7/01 VZSUX Peoria,IL Can't get DSL here (wooohooo--lucky for me)but VZ tried to sell it to me. Cancelled my cell phones die to poor billing practices, paid final bill. Am now in collections for 2 months of payments that I have cancelled checks for and 2 more months of service billed AFTER I CANCELLED THE DAMN PHONES. For the one or two here that say this must be a "competitor site"...blow me. Admit there are serious, serious problems with VZ and they should be SHUT DOWN!!!
Feb/6/01 Ian Lafayette,LA Got a coworker who hooked up w/ Verizon for a DSL modem weeks ago... got so pissed off that when he had to get a cell phone, he chose Cingular instead.. wait time for Cingular? About an hour
Feb/6/01 Colby Auburn,MA Verizon sucks! I ordered my modem from them. I waited for 3 weeks and I still didn't have it. I then called again and they said it was shipped. For a week, i waited again. They still didn't have my modem. They guys re-shipped and I got it a week later. So, it took a month and a week to get the modem. Then, thats not all. I had to wait an additional 2 1/2 weeks for the installer to come out. That was ridiculous. Then, the guy couldn't get my line set up. It took him 3 hours to get my DSL up and running. I tried to tell him what he was doing wrong, but he was too ignorant to listen. Also, never try calling them, EXPECT AT LEAST 50 MINS HOLD TIME!!! Verizon is PATHETIC!
Feb/4/01 JS New York ,NY Verizon promised DSL to us numerous times and after wasting numerous calls to them found out we can't get the DSL from them, but others can provide it to us SAD!! Also, switch your local and longdistance telephone service to AT&T 1800 222 0400 or 0300 and save minimum $15 per month!
Feb/4/01 Ben Delaney New York,NNY It took 3 months and a week for BA to install my DSL line bought from Covad. It finally took a letter to the CEO and the threat of a $1 million lawsuit to get some action. What's worse, I am a journalist, and they knew it! I have over 20 pages of notes on this fiasco.
Feb/3/01 Kathie Redondo Beach,CA Following up on my January 31 post, I got cable internet access this afternoon, and it's GREAT!! I had a small problem with email ... I called tech support, I got through immediately and they were able to resolve the problem is less than a minute!! WOW ... what a difference from DSL from Hell!! Everybody .... got get cable access!!
Feb/2/01 Mike Whippanu,NJ When I cam home at 3:00 YESTERDAY I picked up the phone to make a call but I did not hear a dial tone, instead I heard long beeps that sounded like a modem but not as noisy. At that point I checked everyphone and both PCs to make sure they were off, they were. I picked up the phone and listened a while, about 10 seconds in I heard a recording saying, "101 Pair 1" it kept saying that a few times. I decided to wait 30 min to see if it would stop, it didn't. I then went to my friend's house to call Verizon. She said she could send someone out tomorrow (Today) and told me to check the phones and all that crap. I told her I would call later to tell them if they should send someone out. I then called back at 7:00 and spoke to a guy. I told him the recording I got, which the woman failed to mention in the notes, and I was put on hold for at least 5 min. He then came back on the phone and said it was a problem with my CO and it would be fixed by 2 p.m. tomorrow (Today). I asked him what was wrong but he couldn't tell me.
Feb/2/01 Damian Impett Spokane,WA good god I live in a qwest service area, talk about nice people they had my DSL line up and running in 10 days or less. To all you verizon folks I HAD a verizon cell phone and a 2 year contract and cancled after 9 months and still owe them for the rest but they are never gona see that money, and I still owe them $45 dollars from a check that did not clear my bank right and now owe them fees but I will never pay that bill tell hell freezes over about 1000 times in a row. (in another words I will never pay them at all. They can goahead and send the collection people after me but I still will not pay them. To all of you that hate verizon move to a qwest / us west service area they are the nicest people that I now and I have had us west / qwest service with them for most of my life (about 20 years) and I am only 25. Later and I am with you and lets get rid of verizon and other BAD phone companies. Peace and have a nice day -- Damian
Feb/2/01 Travis S. East,MI Corp. cell phone was shut off for 6 days. Called cust. service, said bill wasn't paid. Apparently, they tried to bill to a personal account instead of a corporate account. Do you really think an contact named "Procurement Services" is a non-corporate customer? Good thing I didn't have an emergency during that time.
Feb/1/01 Jape Durham,NC Oh, and another thing; that stupid name ...Verizon... which they insist on pronouncing as "Vor -I- zen," even though the first vowel is the short "e" ---as used in "very"--- and the accent is usually placed on the first syllable, meaning it should be pronounced VAIR -i- zhan ........ You know, it's never a good sign when a big company like that can't even read. It's even worse when they believe what their marketing people tell them is proper pronunciation. Come on people, these are the same kind of folks that gave us words like "infotainment" and "value-added." Every day in every way they murder the King's English, one word at a time. Hell, next they'll be telling us that 'phone' is spelled gheind (the D is silent!). ...........So if you ARE a customer of their's, start pronouncing their name properly: VER-i-zhan. Come on, say it with me Vvvvvair-i-zhaaaaaaaan. If enough people start saying it this way, they'll eventually have to change it to something less stupid. You'll still be stuck with the same guaranteed shi**y service from them, but at least you'll have the satisfaction of knowing you made a difference in this great value-added world of theirs.
Feb/1/01 Jape Durham,NC After we were late with a payment, Verizon cut off our cell phone sevice...but didn't tell us. (You would think that in the 2 bills and FIVE pieces of junk, er, direct mail marketing touting their fabulous service we received in the interim this fact might have been mentioned). Gee, good thing there wasn't an EMERGENCY in the mean time. After getting no satisfaction with their service department, we decided to drop their wireless option entirely and closed out the account. The next month, we start getting notices from a collection agency about late payments on an ACCOUNT THAT HAD BEEN CLOSED. It's obvious they are too frickin' big for our own good, as one hand in the company doesn't know what the other is doing! Forget Microsoft---bring on the Feds and smash Verizon in the smallest particles possible.
Feb/1/01 Philip H. Deerfield Beach,FL Finance dept. never credited the $374 I paid last year to my unpaid balance. They say I still owe the funds.
Jan/31/01 Keith H Reading,PPA I have had DSL service provided by Telocity, which in this area basically resells Verizon DSL. Ten days ago, Verizon mistakenly disconnected the line the DSL was on (I switched my main voice line to a different phone company but kept DSL line with Verizon). Anyway, finally got Verizon to reconnect the line, and of course the DSL works. ISP blames the telco and telco blames the ISP. Well today (1/31) I find out from Verizon that my line is not capable of doing DSL. They say the central office is not equipped for DSL service (total lie since at one time I worked for a CLEC and installed DSLAM equipment in the very same C.O., right next to Verizon's DSL equipment). Verizon tells me that there is no way I could have ever had DSL service on that line, despite my having working service on that line for the past seven months. Talk about rediculous. If you live in Eastern PA, look into a company called CTSI, if you are lucky you can completely switch telephone companies, lines and all.




            
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