| date |
name |
city/state |
issue |
| Jul/20/01 | Ernest James
Sullivan | Baltimore,Md | I need the fraud
dept |
| Jul/17/01 | Schiro | Lake
Elsinore,CA | I think I have
the all time record for number of calls to the Version DSL Customer
service. Between 60 and 70. In the 2 month I had the service it was never
up more than 3 days in a row. (I do have to say the service people were
polite. They just were not well trained |
| Jul/16/01 | James | Riverport,PA | So they lied to
me. |
| Jul/14/01 | Scott | ojoihoi,WV | Don't bother
calling the FCC about Verizon Online. It will be a waste of your time. The
FCC only deals with the telephone services. |
| Jul/13/01 | Sylvia | G.B,Md | In short, I had
DSL 2mo. Then my phone was dead for 3 days....no phone means no internet.
Then when the tec's came out to my house they said I never even had DSL.
What a %^* joke. When I called they informed me that since I lost my phone
conection I could not get my DSL line back. Can any company give you the
sevice they say they can?????? I DON"T THINK SO |
| Jul/13/01 | Ernest James
Sullivan | Baltimore,Md. | I need the fraud
dept |
| Jul/12/01 | Ted | New
York,NY | Verizon called
and sold me DSL. I had to buy/install ethernet card. 25 calls later: I'm
"out of range" (ten minutes from Bloomingdales) and can't get anyone on
the phone to take responsiblity for their wasting my time and money.
(Trying to keep it short; the details are agonizing) |
| Jul/10/01 | Ben | Suwanee,Ga | Cheer-up Verizon
has just announced the lay off of 10,000 in yesterday's Worcester
Telegram. This may be a good sign. |
| Jul/7/01 | Mike
Walsh | Dover
,DE | VERIZON VOTED
"WORST SERVICE PROVIDER", ARTICLE POSTED ON MSN RECENT NEWS. |
| Jul/4/01 | Mike
Knighton | French
Village,MO | Verizon set up
account using my name and ssn now I have $2000 bill |
| Jun/25/01 | John
K. | New
York,NY | Here is Ivan
Seidenberg's (The ceo of Verizon) email address: ivanadsl@bellatlantic.net
I found this out from someone who works for Verizon and found his account
and billing info.
|
| Jun/24/01 | Joe
Barnett | Redlands,CA | Verizon was told
to shut off DSL because they couldn't provide it to me where I moved. They
kept the dsl mobile line on and charged me 500.00. They funny thing is
that I didn't get anything on my billing statement until 4 months later.
|
| Jun/21/01 | Henrik | Jersey
City,NJ | After 4 months
of waiting, and 3 different "Service ready dates" for DSL, Verizon called
ME today and said that everything was set, and I was up and running.
Turned on the modem, and.......Euum Nope! Called Verizon, and
..well....you know the rest!
|
| Jun/20/01 | Rob | Jersey
City,NJ | After waiting 8
hours for a technician to come fix a problem Verison caused, the tech
finally called and said he couldn't make the appointment and will be out
tomorrow between 8am and 7pm. I asked how the technician would like to
lose two days pay waiting for someone to come to fix a problem that he
didn't cause. His response...he hung up on me. |
| Jun/19/01 | tim m. | Ventura,CA | Like Pacbell,
Verizon is the same monopolistic deceitful corporation. DSL was canceled 4
times with Pacbell and Verizon has canceled the DSL order 3 times without
me saying so. Never any credit is offered to appease the customer - you
just have to keep on waiting for service. Funny how if you are late on
your telephone bill a couple of days your phone service would be turned
off - but they can keep on inconveniencing you and apologizing in vain.
Every rep is trained to lie and must be a direct order from their
Executive officials - Sons of B****** (it's all about the volume as a
whole - leaving many people to keep calling back and following up on
matters that are THEIR responsibilities). Still waiting for DSL modem and
service to be turned on after 3 months! DOWN WITH THESE TELECOMMUNICATION
COMPANY DECEIVERS! |
| Jun/16/01 | Bill | Chesterton,IN | Be careful with
Verizon frame relay. Your bill may say T1. It may actually be a 1.152M/s
connection instead of the 1.544M/s connection you are paying
for. |
| Jun/15/01 | dj | great
neck,ny | Y the F_CK is
not working all the time(DSL)and You Mo_her F_ckers F_cking call back u
F_cked up Sh_t |
| Jun/14/01 | C.
Damico | New
York,NY | My DSL from
another vendor went down on 3/17 after a successful 2 months.Still down.
At 1 point Verizon said "my area was not equipped to have DSL" I live in
Manhattan. |
| Jun/13/01 | Brett
Masters | Santa
Ana,CA | When they were
Airtouch cellular everyone in our region hated them. Even then their
sucked service was better then now. (Oh, peak-1 on their bills means calls
between 6-10, but I defy anyone to find that out on their website). They
advertise $19.99/mo, but with all their taxes (some of which I don't even
understand but blindly accept), you never pay close to that price. I say
f%&k 'em. |
| Jun/13/01 | TC
Changkachith | Shelby
Twp,MI | This is the
worst f&*%kin company, providing poor service, shady, cryptic business
practices to lure decent people so that they can become fortune 500. How
many people uses their cell phone 10pm to 6am. What the hell is peak-1 on
their billing statement. At their broadband service, forget it. I'm only
one customer, but I'm not going to bend over and let them screw me
again. |
| Jun/11/01 | Gary
Jorgenson | Columbus,OH | No one could
reach me on my Verizon cell phone, then Verizon lied to me. |
| Jun/10/01 | axel | New
York,NY | I have been
doubled billed for more than 1 year on MY DSL service (total of $900 of
overages!). It is still going on!!! Anyone knowsw how to join class action
suit. axel1@bellatlantic.net
|
| Jun/10/01 | stan | Tacoma,WA | VERIZON TOTALLY
SUCKS!!! I am in a nightmare dealing with verison. I have had the worse
service,support,over billing and problem with the phones.They lied and
tricked me into a 2 yr agreement If any has had problems like these please
E-mail me. I am thinking of fileing a law suite. SDWING2@aol.COM
|
| Jun/9/01 | Eddy | Albany,NY | I am being told
to pay a closing bill dating 3 years ago ($213) when I moved and
transfered my service to my current residence. the problem is I have
already payed it. Asked them why now, they said didn't have my
address(sic) I am still their customer(or victim). Don't know what to do
this is pure highway robbery. I had payed cash and can't find my receipt.
They were going to disconnect my current service. |
| Jun/9/01 | Jon | Marinsburg,WV | I work in the
Martinsburg billing office and you customers have to put yourselves in our
shoes for an 8 hour work day and deal with people like you and see what
it's like. It's not alwyas our fault. You need to realize that Verizon
Online is a consumer product and we it is not promised that we are %100
effiecient. |
| Jun/8/01 | Michael | New
York,NY | I'am traveling
on business and have been unable to access e-mail for 5 STRAIGHT DAYS!
Verizon said it has no idea when the remote mail server will be back up
and to just keep trying. I'm beginning to feel like they actually get off
on screwing with us. |
| Jun/8/01 | Henrik
Mosesi | Glendale,CA | I signed up with
Verizon wireless about six months ago. My cell phone does not ring when
people call me. Callers tell me that their calls go directly to voicemail.
I often try calling my cell phone with a land line, and my cell phone does
not ring. This isn't what I paid for. I am an attorney contemplating a
lawsuit against Verizon. If you are in the L.A., CA area and are
experiencing the same problems with Verizon Wireless, email me at
hmosesi@yahoo.com. |
| Jun/6/01 | Ken
Christensen | Canyon
Lake,CA | Verizon has very
poor coverage in my area even though their salesperson promised better
coverage but will not let me out of a two year contract. We need a class
action suit for false representation. |
| Jun/6/01 | Craig
I | Burlington,NJ | DSL Down for 4
days. Problem is not on this end, but with DSL line. Can't get ANY answers
from them...just the runaround and "call back later". Terrible attitude
and service. |
| Jun/5/01 | JTB | New
York,NY | I have had no
problems with Verizon Voice, but Verizon DSL, Data and Advanced Data
groups are horrible. Note: Never leave a voicemail for a manager, you will
NEVER get a call back. Heck you are lucky to get a call back on a regular
problem. |
| Jun/2/01 | JT | Fairfax,VA | We orderes DSL
in Feb. to be installed 3/24. Still waiting. Put it on wrong lines.
Switched to different offices numerous times. No one knows what they're
doing. Incompetance at it's best. And they want to get special bills
through congress to lead the DSL revolution! |
| 5/30/01 | Lance | Honolulu,HI | Someone else
using my line to dial up ISP. I tell Verizon it is sporadic. They try
testing it after I hang up with them. Of course they say its okay. When
the modem noise is on my line, I figure I should call them. I do, I use my
cell phone to call them to ask them to try testing it then...
Representative says "great I'll test the line and call you back" *click*.
Well guess what? You can't call me back if my line is being used! I call
back on my cell phone. He said he can't test the line because it isn't
idle. No DUH!!! That's what I'm telling him the problem is!! The only
suggestion they can come up with is sending a guy out to my house and
checking the line there, but of course the problem is sporadic and the
line will test fine. Morons. |
| 5/30/01 | Minh
Le | Lowell,MA | Verizon WinPoet
is full of bugs. Customer support is totally incompetent. The only
'technique' that they know is "reboot you computer". What a rip off ! Sue
them up the ass !
|
| 5/30/01 | Dave | Greenbelt,MD | Still waiting
after 8 weeks for Vz to remove line-sharing. |
| 5/29/01 | manjari | cambridge,ma | called for new
service, it took them one and a half hours and 3 operators (who each
quoted different rates)just to tell me what the existng plans were. how
can ppl be this incompetent? |
| 5/27/01 | paul | honolulu,hi | As a now (as of
last friday) former management employee of Verizon, I can only add... you
dont know the half of it! Check your billing statement, you are being
charged federal tax ON your state tax... they add the State tax to the
toatl, then based your Federal tax on the total, this means you as a
consumer are payint the companies Federal taxes for them... that's just
the beginning... |
| 5/23/01 | John
Willmarth | Meadville,PA | They upgraded my
service -- so it cost more, but I didn't authorize, then wouldn't correct
it. When I told them to delete me from their service, then they said I
would own them $175, as I was cancelling before the end of my "contract,"
but I had been jerked around by these people since they took over from
ALLTEL. I told them to stuff if because I had never signed up for a
contract from them because I had completed my contract with ALLTEL and I
was on a "month-to-month" basis. Glad to get away from those fools before
I lost more money from their promised service upgrades that never
happened. I could never use the thing where I traveled most, and they kept
promising to put a tower up. Well the tower has been up for about a year,
but it isn't working yet. I am sure glad that I didn't get into some of
the messes that others have gotten into with this rotten company.
|
| 5/22/01 | Brad | Richmond,VA | While
troubleshooting an ISDN line for a customer, I had a Verizon rep tell me
that the engineer that had stood me up for three hours didn't call me
because he didn't have a phone........ |
| 5/22/01 | Henrik | Jersey
City,NJ | I took 2 weeks
to get my phoneline installed in my new apartment. After 1 day with the
new line, I got disconnected for some f-cked up reason, and then it took
them 4 days to fix it. The reason? They had installed another line over
the first one (don't ask). After that I ordered DSL, and they couldn't
tell me whether I could get it or not, cause my number "wasn't in their
DSL database" yet. So I kept on calling every wednesday (they update their
database once a week - brilliant!). And I kept on calling for 2 f-cking
months, and they couldn't tell me, so I finally gave up. They called me
back three weeks ago, and told me that my line was qualified for DSL, and
I placed the order pronto. My activation date I got, was May 16 Do you
think I got Verizon DSL connection May 16? No.....ofcourse not, so I
called them, and the manager told me that the activation date was correct
and the order I placed was correct, but it was not processed, due to
computer failure (always blame the computer) They promised to call me back
yesterday, but ofcourse they didn't, so I called them today and....well.
They don't know S***! All the rep could say was...."We have to wait for
two more weeks to process it" THEY SUCK!!
|
| 5/20/01 | Tracy | Chesapeake,VA | Feb 2001, called
for DSL service. Waited 3 weeks before I called and found out I had to be
a residential customer first. Took 4 weeks, 5 cancellations of my orders
and numerous apologies before I got residential service. Ordered DSL
service 5 days after residential service was connected. Now 3 weeks and 3
cancelled orders later I'm still waiting for DSL service. Now I'm told
that after 2 months my residential service has not gone through the
system, that's why I don't have DSL yet. Still waiting for someone to
return my calls. Expect more apologies. |
| 5/13/01 | Robert J.
McCann | Thorofare,N.J. | Being in the
Automotive business alot of my calls are to a local parts store...Most of
my calls are under 1 minute...Why am i paying for "Message units" and
being charged for 5 minutes of air time every time i make the connection
rather than being charged for the actual time im on the phone..If i was to
talk for 5 minutes and 10 seconds i get charged for a full ten minutes..If
you came into my gas station and got $5.05 worth of fuel would you want to
pay for $10.00 because your into the next 5...Its a rip off !!
|
| 5/10/01 | Damian
Impett | Spokane,wa | Well ever sence
I wrote that nice not about qwest geting my DSL line up and running SO
FAST, I have ever sence taken out my DSL line and added a second line for
the internet (DSL was costing me to much and a second line is MUCH
cheaper). I did have a little problem installing the second line but after
being charged $85 for the repair that was not my falt (when the line to
this building where put in some ass hole caused a short in the orange pair
(we have 3 pairs of wire to each apt. = up to 3 phone lines per apt.) so I
have to go blue pair = line 1 then green pair = line 2). but after the
dust settled and stuff I still love my phone company called Q W E S T. I still hate verizon and have found ways to piss them off and they hate me and my other friend for doing what we are doing. for one I have my own radio station (a pirate station) and I BASH them all the time and a worker for the company that is HIGH UP THE LATTER has called me all the time to tell me to "stop bashing verizon" and I tell him "your in the wrong company dude and I'll keep bashing them tell they go out of bizness". and my friend does the SAME thing with his radio station. have a nice day all --Damian < /FONT > |
| 5/7/01 | Coby
Hochstein | Phoenix,AZ | Got a family
share contract, but was mislead into a dual phone contract. I do not use
the second phone at all. But verizon will not do anything for my
situation. I pay $60 a month for 300 minutes for one phone. |
| 5/7/01 | DS | Davenport,FL | Verizon opens a
phone account in another city under my name and SSN. They allow the phone
bill to reach $900. Then they open a second phone line AT THE SAME
ADDRESS, again UNDER MY NAME, and allow that phone bill to reach $3500! Do
they contact me? NO! They just throw it to a creditor who puts it on my
credit report. Now Verizon says I either sign a fraud complaint saying I
will press charges against whoever actually received the account, or I pay
the bill. Where is their responsibility? They provide TWO phone lines,
allow the back bills to reach over $4000 and then it is MY FAULT? Verizon
sucks. Now I have credit card companies raising interest rates and
lowering credit limits thanks to Verizon. |
| 5/5/01 | Carol | Jersey
City,NJ | Ordered new
phone line, they gave us someones else's line. Finally got our own line
but now we get bills for the other person's long distance calls on a
service we don't use. |
| 5/4/01 | Mike
B | Westfield,IN | Paid off my
past due phone bill twice now, just so I could get it off my credit
report. Seems you should only pay a bill once, but GTE/Verizon is the only
company available here. |
| 5/4/01 | John | Cambridge,MA | Verizon changed
my phone service from AT&T to their own without asking me, and this is
actually illegal. |
| Apr/30/01 | Douglas | Neptune,NJ | Every time I
try to Qualify..... I'm Told my house has moved another thousand feet, I
hope soon I will be in some other telcos region. |
| Apr/27/01 | Glenn | Orangevale,CA | Stared a GTE
contract 1/00. By 8/00 (during Merger) my 2180 Nokia phone stopped working
with out notice. I had to upgrade the phone, I did, and at the same time
was told I had to sing a one year contract. I did, thinking one year from
new date . What they didn't tell me was that it was for an ADDITIONAL ONE
YEAR ON TOP OF THE ONE NOT COMPLETE. All becasue they change theri system,
screweing up MY PHONE THEY SOLD ME IN THE FIRST PLACE. Today after
serveral calls to many obnoxious individual, they would not offer any
compensation/help. So my contract is now past my orginal end date by 4
months, with 4 months to go if you start from my HARDWARE RENEWAL BECAUSE
OF VERIZON's SCREW UP. Also now stuck with the crooks until 1/01.
Terminating everything ....... bye bye, now I tell my friends and everyone
else |
| Apr/20/01 | Doug | Somerville,NJ | I am back.. was
down for a month in FEB. that story is below.. Was running fine since..
But 2 weeks ago speed has decreased.. Used to get 505kbs Download 81kbs
Upload using speedtest at www.dslreports.com Now get 38 Down/78 UP.. Spent
my Friday night on support line - no help - Can't even run speedtest on
Verizon site.. It times out... Not sure of next move.. Not Happy again..
At least I had 1 good month !!! |
| Apr/20/01 | Angela Erwin -
Peal | Hurricane
,WV | I moved into an
old farm house about a month ago. The tele. lines were so old, I had to
have Verizon come in and rewire everything and replace two old jacks.
Everything was fine. I have two seperate jacks, one for my telephone and
the other for my computer modem. This week, my telephone lines were dead
and of course, I called Verizon repair. A few hours later, impressed with
same day service, a tech. shows up at my house. After testing my line and
both my new jacks, he tells me that my computer modem was defective and
was not disconnecting from my phone line. Thus causing my line to act as
if my phone was just left off the hook. I was devestated that my 1 yr. old
computer had a bad modem. I packed it up to send off for repair and a new
modem. But just out of curiosity, and thank goodness I did, I ran a long
telephone cord from the good jack to my computer. My modem is working
fine. I came very close to spending a large amount of money for nothing.
Another tech came the next day and was very surprised that the first tech.
told me that my computer modem was bad. But I told him that I wasn't
surprised at all. |
| Apr/20/01 | Angela Erwin -
Peal | Hurricane,WV | New Verizon
Tele. Books. The map of West Virginia (published in the book) is grossly
inaccurate! This is the latest news in WVa and yet another example of
Verizon incompetence. I have many more (personal)Verizon stories to tell.
But who do I tell? |
| Apr/18/01 | Marcie | Miamisburg,OH | My nightmare
began back in Oct. when I seperated two phones from the same bill. I was
told that I had a mobile to mobile feature but when my bill came M to M
was not on it. I called and they corrected my bill. The next month the
same problem. I called they corrected. Next month same but when I called
they said your plan doesn't offer the M to M. When I asked them what I
could do the CR said nothing. I did not have the money to pay the bill and
was not offered the chance to switch plans or increase my minutes. So of
course now they want the entire amount because I should have known that it
would not be changed. How can it be okay to let me think for 2 months it
was okay and then change the game plan and not attempt to do anything to
help me correct it? The Customer "care" rep said I could make payments. I
told her I thought they could reduce the amount since some of this was
their fault and she said the account was frozen and she could do nothing.
As far as I am concerned Verizon is a rip off artist with hidden charges
and confusing bills and CR's who don't know their bu-- from a whole in the
ground. |
| Apr/17/01 | Tom | Brooklyn,NY | Went through
the normal hell of getting Verizon DSL service. Paid all bills in full.
Verizon then randomly started billing my service to another phone number
for my service, while canceling my password. Now they want me to "prove"
to them that I've paid the last 3 months service -- 1 month of which i did
pay, and 2 of which i never received. The shakedown is
astonishing. |
| Apr/17/01 | brandy
Kitler | allentown,pa | |
| Apr/17/01 | Mikey | Long
Beach,CA | I ordered the
telephone jack installation. First time, a technician came over although I
hate to call him a technician. Coz he didn't have a drill with him... So
he couldn't do anything and left. Anyhow I set up and appointment one week
later... No one showed up. I was home from 8am through 6pm. No one ever
showed up. When I called them, they said that they were willing to help me
by sending another technitial one week later, which required me to stay at
home 8 am through 8pm... I'm sorry,but Verizon must not exit...
|
| Apr/15/01 | Tom | Washington,DC | Moved 3 doors
down in same apartment building. Started DSL transfer 2 weeks prior. 6
weeks later, no DSL, no real explanations, except for being told 3
seperate orders existed for same service One department clueless about any
another department. Filed complaint with PSC. Meantime, moving to
Earthlink (hopefully)
|
| Apr/12/01 | Sprint
installer not working | okc,ok | Worked as
subcontractor for Sprint in Verzion building. first night all tools ripped
off by someone in verzion office..DONT LET THEM IN YOUR HOUSE.This
happened in wasington dc |
| Apr/12/01 | Kathie | Redondo
Beach,CA | Hey everybody,
forget about Verizon's DSL from hell. Get cable instead. My cable service
has NEVER been down once. My Verizon DSL was down more than it was up. I'm
still fighting with them over charges that I didn't incur. Time to call
the Attorney General and the PUC!! Check out www.voicesforchoices.com for
info on how to complain to your elected officials and editors of all
newspapers in your State ... then sign their electronic petition.
|
| Apr/9/01 | Ivan | Santa
Barbara,CA | I had DSL with
Verizon for a year and wanted to switch ISP. Verizon told me to cancel and
reorder through the new ISP. I did and have been denied service ever
since. Now they say my line does not qualify. How can that be ? It worked
fine for a year. Needless, to say I can't wait to get Cable service.
|
| Apr/9/01 | Eric | Bayonne,NJ | Verizon's
over-all service was fine for about 3 months. The e-mail server is
horrible. I have to use Yahoo e-mail. E-mail is a part of our internet
service and Verizon needs to reduce the monthly rates if they can't get
things going. I am a technical support director. I can tell you, Verizon's
TS dept. is clueless. |
| Apr/5/01 | Liz | Lindenwold,NJ | email pop3
server messed up fer months, speed dropped in half the past week, tech
what???? called billing second month getting a credit of $9... like I'll
see that on my bill :oP
|
| Apr/3/01 | joanna | north,on | so i appreciate
your concerns but as a tech support agent for dsl you guys gotta realize
we're trying to help, and you guys can be quite the assholes
too |
| Apr/2/01 | Jennifer | Loveland,CO | Unbelievable.
Signed up in Oct. Got screwed immediately. Double billed, phones don't
work. Was told that the "cold, dry Colorado air" impedes the signal. So,
for weeks our phones didn't ring. Now we might get 1 call in 10, and our
messages either never arrive or are days late. (Every 20 minutes, my ass!)
All calls to customer service end up in an argument with them telling us
its our fault. Was actually told today by a supervisor that "Verizon is
not liable for faulty devices. It's not our problem if your phones don't
work." Stick that in your pipe and smoke it. Report to BBB, FCC, Attorney
General, ANYONE...EVERYONE!! |
| Apr/2/01 | Kevin | Streetsboro,OH | Thanks for the
warning.....you just helped me decrease my internet options by one
company....verizon! |
| Apr/2/01 | jadon | Lynnwood,WA | Moved service
in jan 2001, supposed to be transferred in 10 or less days, Apr. 2, 2001
still no service. 85 calls, 35 hang ups, 20 different names I have been
called. To bad for verizon I am friends with the Attorney Genral. I will
be the first to admit that customer service anywhere these days SUCKS!!
but I never imagined one that was this much of a discrace. |
| Mar/26/01 | Jan | Brooklyn,NY | Just canceled
my Verizon DSL service and signed up with earthlink. Verizon's service is
abyssmal. Their tech support staff are little more than "script drones"
and their customer service is virtually nonexistant. Problems have
included dropped connections, consecutive days without service, delayed
(or even lost) e-mail and customer service holds of 45 minutes or more. It
would only be fitting if the current pending class-action lawsuits against
Verizon bankrupts them. |
| Mar/26/01 | Mike O'Meara
Jr. | Aldan,Pa | Well, I just
want to say, I had the same problem as the rest of you will no
service(blinking ready light). Do what I did after 3 months, I called the
Co-CEO at home...I know, I cant beleive it was listed either. But, it was
fixed very quickly after that. His name is Ivan Seidenberg and his number
is 845XXX-XXXX. (Edited by Marcus) Enjoy all. |
| Mar/23/01 | JBL | Newark,NJ | Forget DSL, VZ
can't get any data circuit to work from 56k to OC192s.. Ya better off with
someone else |
| Mar/23/01 | Joel | Pittsburgh,Pa | Verizon DSL has
to be the most inept corporation on the face of the earth! |
| Mar/21/01 | Chips | New York
City,NY | It took 5
months for my DSL service to be activated when I was told that it would
only take 1. Horrible tech support staff. They are complete idiots. Every
time I call their support staff, I speak with rude and clueless reps. They
constantly try to dodge my questions/concerns and frequently put me on
hold for long periods of time. I really don't understand what is going on
with this company. I can only guess that management is sub-sub par in this
corporation, and it shows in the quality of their staff. Management
controls the mood, quality, happiness, order, etc. of their "drones",
which is why I hold these overpaid and underqualified managers accountable
for my difficulties with their staff and my DSL service. |
| Mar/21/01 | Mike
O'Shea | Tacoma,WA | My first
problem with Verizon (then GTE). After calling to close an existing PPP
account and open a new one with different username - I was double billed
for 6 months. Call to "customer service" - answer: we're not billing you
twice. My credit card finally expires and I re-up my account. Paper bill
from old account arrives a week later. Called customer support: answer -
OK we were double billing you but it was your fault - no credit back..
|
| Mar/21/01 | Mike
O'Shea | Tacoma,WA | After call to
verizon "customer support", tech asked me dial 1-800 number to test. For
two months afterward, I was billed at $6/hr 1-800 rate even though I was
using the local dial-in number. My checking account was billed over $600!!
I was forced to e-mail my problem - answer: not happening and no person
would handle further escalation - asked to keep sending e-mail!! Cancelled
account since Verizon couldn't explain problem and wouldn't fix or credit
back the overcharges.
|
| Mar/20/01 | Wade | District
Heights,MD | I had problems
getting verizon to start my service and now I am having problems staying
online...this service is a "Pain." When my year is up I am going to
subscribe to a better DSL service. Warning do not use Verizon
DSL...Perhaps in a few years they will get better, but now, Yuck!!!!!
|
| Mar/19/01 | Andy | Astoria,ny | Its been more
than a week since my "activation date". Surprise - I can't connect,
although "everything should be ok"( quote from tech support) |
| Mar/17/01 | Tim
Mercurio | Bronxville,NY | Verizon took up
6 months of my time. I figured "screw them and get Earthlink." I did.
Earthlink said I'd be set up on March 22nd, I'm on now. Imagine! EARLY
DILIVERY! I got Netscape 6 in 2 and a half minutes. What bliss... Mystery
is: Earthlink runs over Verizon phone lines... |
| Mar/16/01 | paul
bruno | N.Y.,NY | Why would
anybody pay $39 a month for dsl 640k when Cable modems are 7meg for the
same price. |
| Mar/15/01 | Rich
McQuade | New
York,NY | The only thing
worse than using verizon is working for them. I have been an employee for
25 yrs, It gets worse and worse everyday.Mgrment people with no
experince.No test bureau what so ever, improper tools equipment or none at
all to test adsl and isdn circuits.The bottom line is to make money, screw
the subsciber, and pay Ivan Siedenberg $30 million a year. |
| Mar/14/01 | CP | Vienna
,VA | Have Cellphone
thru Ver-sounds pretty good |
| Mar/14/01 | Jay
Morgan | Edmonds,WA | Ordered DSL Oct
15 2000 45 calls and 4 months later router recieved. Call number 46
Verizon promises 3 green lights in 7 days. 2 weeks later called tech
support they claimed the line would not support DSL. Why not fully test
the line before promising DSL which they cannot provide? What a waste of
time. |
| Mar/14/01 | J
Reynolds | New
York,NY | E-Mail is
Constantly Down - I'm self-employed - hurts mucho |
| Mar/12/01 | JacQueline
Smith | Keypor,NJ | Phone service
is not good. Last week the voice mail from weekend didn't reach me till
monday morning. People call and claim I'm not home to answe, when I am
there and I recieve no calls ahhhh what a mess thank God I have no
buisness to depend on. |
| Mar/12/01 | JacQueline
Smith | Keyport,NJ | Useage of DSL
has not been as pretty as the commercials paint. I'm learning a whole lot
from all the problems that I encounter with DSL. One thing that still
baffels me is how it appears that I'm connected, but I cant go to any
websites without x-ing out and reconnecting to interent. Instant
messengers one moment connected next disconnected. I'm not for sure if the
problem is with DSL service or if it's the OLD phone lines. Just be
prepared to get personal with verizon's tech support and learn to count to
100 to remain calm when waiting for the next level of tech help. 2 times I
got lucky, I could tell the tech support dude actually was a pc user, not
a manual reader, those 2 were the times I had the best of service.
|
| Mar/9/01 | Mike | Palmdale,CA | I'm lucky. 1st
Verizon said I was able to get DSL - they sent me a modem etc, then they
said that I may or may not be able to get it, then finally they said that
I wasn't able to get it. I still have the modem though. Of course they
tried to bill me for it. Thats GTE (the Great Telephone
Experiment)/Verizon for you! |
| Mar/6/01 | pablo
mathus | costa
mesa,ca | Verizon needs
to get some music tunes for their cellphones. They need to let us download
some music to them like the nokia's 5190. |
| Mar/6/01 | David C.
Foss | Westwood,MA | Forced
conversion of dialup from banet.net to verizon.net has failed at every
turn. Reduction of service options (2nd mail accts) creating problems. I
get one correct answer for each 10 phone cals or e-mails.
|
| Mar/5/01 | JD | Gaithersburg,MD | 7 months and
still no DSL, but I doubt that's a record. Dealing with tech suppport is
now my hobby - where's that %$#%* digital cable? |
| Mar/4/01 | Phoneguy202
@aol.com | Syr,ny | All major Phone
co. are governed by their respective states public service commissions.If
you got your problems documented,you should be calling them.It costs them
big bucks to get rapped by the commission, and if they can't correct the
problem by the date the commission sets, the fine by the commission is
doubled until the problem is corrected,and they notify them and in turn
the commission recontacts you to see if all is ok and u are satisfied.If
not the fine continues until u are, and the commissions contacts u ever so
often. |
| Mar/2/01 | Telcom
Employee | somewhere in
the ,CA | Anyone
receiving a bill for service and/or work not done. File a report with the
Public Utilities commission. It will be handled in a timely manner. If you
don't formally dispute the bill (PUC) then the telco can ruin your credit
rating if it is not paid. If you dispute it formally no payments have to
be made. Keep your money in the bank not in the telco's coffers.
|
| Feb/28/01 | Michael
S. | Jersey
City,NJ | Back in
October, they gave me a huge hassle just trying to set up a new phone line
in 1 bedroom of my apartment that I share with roommates (I was switching
bedrooms). It took at least a week longer than promised, and they did not
care at all when I called to complain about the delays. They are
incompetent and unprofessional to boot. Verizon sucks sucks
sucks. |
| Feb/27/01 | Disgruntled | NW,IN | Had a second
phone line for the computer removed after my DSL instalation 10 months ago
and still being billed for it!!!! |
| Feb/26/01 | John
P. | Leominster,MA | I ordered DSL
in January and was told it would be active Feb 21st. I tried to get it to
work on the 24th. No go. Called Verizon and the tech said the work was
still "in progress" but couldn't tell me why. Call this 800 number during
normal business hours to find out why he says. Meanwhile he asks about the
lights on the modem. I tell him which ones are on and which ones aren't.
He replies, "is it plugged in?"!! Duh, if some of the lights are on, what
do YOU think! So, Monday I call and go on hold for 45 minutes. Then I'm
told that the CO in Leominster is over capacity. The EARLIEST I can get
connected now is AUGUST 28th!! Of course Verizon didn't bother to tell me
I was SOL! Turns out the person that signed me up didn't record my email
address right (couldn't spell "usa", geesh). Still, they're the phone
company. Couldn't they CALL me? So, why are they selling service they
can't deliver?! Complete waste of my time.
|
| Feb/26/01 | Llewellyn
Lafford | New York
City,NY | Writing this
while on Verizon hold (billing issue), 25 mins so far. Is their "call
volume" never higher than usual, any time of the day or night? Do their
tech people ever have *any* record of my configuration? Does a day go by
when there isn't a DSL outage? Have they ever gotten back to me after
promising to? Have they even begun to straighten out their screwed up
billing? No. No. No. No. No. Am I switching to TW cable modem? And *any*
competitor's local service? Yes. Yes. |
