| date |
name |
city/state |
issue |
| Aug/7/02 |
Betty Johnson
and Barbara Hill and Otis johnson
|
Greenville,sc |
We had such
high bills for roaming. We were told that the company that they use can
charge whatever. Even when we were in our state. Otis had a bill over
1200.00 dollars for one month dued to roaming.
|
| Aug/7/02 |
Keith |
Fredericksburg,VA |
My business was
left out of the yellow pages after a contract was signed and numerous
contacts were made. This is going to kill my business. Please contact me
if you have had similar yellow page problems at keithamoody@hotmail.com
|
| Aug/7/02 |
Fay
Bickmore |
Federal
Way,Wa |
I have not been
on the Verizon plan for over two years. I am still receiving small charges
from them. I have called repeatedly to have the charges stopped.
|
| Aug/7/02 |
Richard
Klyman |
East
Moline,Illinois |
I signed up
with Verizon Wireless 4 years ago with a plan that gave me 30 minutes free
a month for "a lifetime" as long as I stayed with Verizon. Now Verizon
says they do not want to program their computers for this plan anymore so
they will no longer honor the original contract.
|
| Aug/5/02 |
DENISE
DOZIER |
ATL.,GA |
I HAD SERVICE
WITH VERIZON AND I WAS BILLED FOR CALL THAT WAS NOT MINES. AND CUSTOMER
SERVICE WOULD NOT TAKE THE TIME OUT TO RESEARCH THE CALL LEAVE ME WITH A
BILL OF 255.00
|
| Aug/4/02 |
Layne M.
Williams |
Reno,NV |
Very unhappy
with service. Would not take payment over phone. Phone broke and had to
sign a new contract for new phone 2 years. Will not go back to this
company again.
|
| Aug/4/02 |
larry
hill |
santa
rosa,ca. |
service sucked,
cancelled, got bill for $700.00, paid it and now part of class action
suite.
|
| Aug/3/02 |
Michael |
Boston,MA |
I had Verizon
Wireless for bout 2 years there service was horrible, plus every time i
wanted to change my rate plan i had to sign 2 years contract... that
really SUCKS,,,i finally disconnected my service with them and went to
Cingular Wireless which service with them is great i don't have any
problems with plus everetime i want to change my rate plan for a better
one i just call them up and changed any time without signing a 2 years
contract like verizon require it...I really recomend Cingular I think
there the Best out there
|
| Aug/3/02 |
Thomas
Howard |
Palm Bay
,FL |
Have been
waiting for a credit due me since Nov. 2001, all Iget is excuses. Will
never use this service again.
|
| Aug/2/02 |
Janis J.
McNeely |
Alamogordo,NM |
Verizon would
not forward bill to the new address and disconnected cell phone service; I
finally receiced a bill for over 175.00 and sent payment in and still did
not get service, and the next day recieved another bill for over 350.00. I
called t customer service and the man I spoke with told me I had to pay
the bill and would not get my service reconnected. I paid the bii to keep
my credit record clean, but I will never use Verizon again nor will I
recommend them.
|
| Aug/2/02 |
Sandra
G. |
Lakeside,CA |
When I got
Verizon I was suppose to get free roaming.We went on vacation and when we
got our bill we were charged for roaming over $100. Plus after 6 months we
were suppose to get a $150 rebate. Every time I would call they would
refere me to someone else.They said that we exceeded our limit every month
and I know that we did not. They were not in any way willing to help us
with these problems.I will never never go with Verizon and have had
nothing good to say about them to all my friends
|
| Aug/2/02 |
Marika
Handakas |
Bloomsburg,PA |
For the brief
period of time I disconnected my other long distance service and asked
that my new choice be registered (my choice was NOT Verizon) Verizon put
in an order to change my service to their company without my request or
authorization. When my new company tried to hook me up, they refused
access to the account until I called to complain. Naturally, the waiting
time to talk to a human lasted much longer than it should
have.
|
| Jul/30/02 |
James |
Elizabethton,TN |
I usually do
not speak out against things in which I have nothing nice to say, however,
I feel that Verizon's treatment of their customers and employees deserves
many of the notes posted here. I (as many of you) have had trouble with
Verizon. We have had problems with customer service, billing statements,
and most aggravating of all, changes to the contract we signed. We signed
a one year contract. It most contracts, the contract doesn't change until
the end of the term. However, in Verizons case, they feel as if they can
change it whenever they feel like it. Maybe legally they reserve that
right(in question), but this makes for a poor business practice. I can
relate to many of the complaints/claims listed in the lawsuit. In our
case, we were given detailed billing as part of our one year service
contract. A few months into our contract, Verizon decides to remove it. I
was told that they had mailed a statement explaining the change. If they
did, it never made it to us! I just wonder what would happen if I mailed
them something explaining how I had decided to change my contract. How
much weight would that carry? Not much! I think that Verizon will get out
pretty easy with the lawsuit pending. They will probably spend more in
attorneys fees than they will in making things right with their customers.
keekeerun@hotmail.com
|
| Jul/26/02 |
Jake |
Buffalo,NY |
I used to
recommend Verizon to all my friends.. I always had good luck with the
customer service, and cellular service. I religiously check my minutes to
make absolutely certain that I don't go over my allowance. One night I
called and it gave me the usual message and I had used 205 peak (out of
200) mins. The next day I called to check and I was at 335 mins. I
definitely did NOT use 130 mins overnight. When I got the bill I was
shocked to see that I had "Delayed Billable Airtime" from 2 weeks PRIOR to
my billing statement. When I called the customer service to complain, the
rep told me that there was nothing they could do, I told them that I
didn't think they were "working for me" like their new slogan says and I
asked how I am supposed to keep track of the minutes since the phones are
no help in tracking them and all the consumers are at the mercy of the
automated system which OBVIOUSLY doesn't get updated frequently enough.
She told me that I should track the minutes in my head like in the old
days. I asked if she expected me to believe that Verizon's technology is
dated to the 80's and that I should keep a scrap of paper and log each
call I make. She said it wouldn't be a bad idea. I can't believe in this
day and age with Verizon being such a HUGE corporation that they can't get
the call information quick enough to report the calls when they can have a
phone turned on in the system within seconds. Just doesn't seem to jive. I
think it's a gigantic scam on the consumers and completely validates the
class action lawsuit against Verizon for this and other
reasons.
|
| Jul/23/02 |
Gina |
St.
Louis,MO |
I have been a
customer with Verizon since the Ameritech days and have been treated
horribly by their CSR. I paid my cell bill of $203.74 on 6-26 with a check
over the phone and on 6-27 they took out another $203.74 and now on 7-23
the problem is yet to be resolved. My phone has been shut off 2 times in
the past 2 weeks. The problem caused major overdrafts in my checking
account totaling over $200.00. I have threatened to cancel my service and
so has my family and Verizon says oh no don't cancel here we will give you
1 month of free service. Sorry but I don't see that as proper compensation
for spending endless hours on the phones with people who are nothing but
rude. I have written a letter to the President and to the complaint dept.
let's see if they are any help. If anyone knows my legal rights please
email me at daddys_monk99@yahoo.com.
|
| Jul/17/02 |
J.
Anderson |
Kansas
City,Mo |
The salesman
assured me that the program and service were available in the area I was
relocating to. I continued to use the phone. They billed me at a higher
rate...A $850.00 bill.
|
| Jul/16/02 |
bond...james
bond |
Tampa,FL |
Isn't there
someone out here with some knowledge of the law and the one year contract
everyone is speaking about. There must be a way out of this verbal
contract. I would imagine a knowledgeable attorney, who has also had the
same type of problems with their cellular service, might know the loop
holes or at least have advice on what to say to these people that tell you
they can't and won't let you out of your contract, no matter what. For I
to am fed up with Verizon for multiple reasons. Thanks in advance...
|
| Jul/14/02 |
Big Daddy
Bill |
Lexington,Ky |
In trying to
login, the user name and password given me over phone was rejected by the
program, and given the run around by verizon staff. Never got connected.
Tonight, their server was was down.
|
| Jul/9/02 |
anonymous |
fullerton,ca |
I had a lot of
problems with my Verizon cell service and phone. Replaced phone. Service
still bad. Help was alo bad. I refused to pay for the service until they
corrected the problems. They shut off the phone without any warning. I
stiff refused to pay and tole them I had damages resulting from
incompleted phone calls. Their collection service called me and told me I
would have a felony added to my record if id did not pay. I asked them if
they were threatening to charge me with a crime! The collector repeated
that I would have a felony added to my record if I did not pay. I asked
him again if he was threatening to charge me with a crime if I did not
pay! He then hanged up on me before I could tell him that that is
extortion. I called them back and complained, and now I will sue them.
Before I could get to that I discovered there is a class action lawsuit.
|
| Jul/6/02 |
Irene
Cahill |
Oxnard,Cahill |
Verizon when it
ook over GTE in California July 2000 they billed me, along with others,
for service never received. Two customer service reps said that they would
credit the account..they never did. I live on disability income and they
are still saying I owe them this money and charging interest on it every
month. They are the phone company from HELL and are a monopoly
.
|
| Jul/6/02 |
Kenneth |
Naches,WA |
Verizon has
told me I would recieve $45 in credits that I've yet to see, Called to
tell me repairs were 'finished' before anyone even came out (took 3 days
more to get it done), and has had the wrong name on an account over a year
and dispite numerous calls still hasn't fixed the problem.
|
| Jul/5/02 |
bob
snyder |
sterling
hts,mi |
verison billed
me for long distance to toledo oh knowing full well was in calling area
when i caught this error on there part was told they'd only credit last 30
days over charged me $200.00
|
| Jul/5/02 |
bob
snyder |
sterling
hts,mi |
verison billed
me for long distance to toledo oh knowing full well was in calling area
when i caught this error on there part was told they'd only credit last 30
days over charged me $200.00
|
| Jun/25/02 |
mark |
Brooklyn,NY |
Verizon
purposely overbilled me for one year. PUBLIC SERVICE COMMISSION stopped
it! www.dps.state.ny.us 1800-342-3377 Anyone interested in class action? I
will stay in touch!
|
| Jun/24/02 |
KD |
Louisville,KY |
This is an evil
company. They are trying to charge me $175 for cancelling a contract for
service that cost me business in dropped calls. There has to be some class
Action law suits here. call Denny Strigl-President & CEO and James J.
Gerace -VP Corporate Communications...let them know what is going on.
|
| Jun/14/02 |
PMG |
Newtown
,CT |
Oh and by the
was Richard I pay all my bills on time. I have no debt. How about you? You
must be a Verizon employee asshole!
|
| Jun/14/02 |
PMG |
Newtown,CT |
Verizon
Wireless presently has a class action LawSuit pending regarding illegal
business practice. I myself have found them to be not honest and
forthcoming as far as thier wireless service. If you would like to see
this for yourself's go to... http://www.verizonwireless.com/settlement/
Hey look its there own website!
|
| Jun/13/02 |
Richard |
San
Mateo,ca |
I think most of
you people should learn to relax and use spell checker. They are trying to
doing a job and you lot are pissing them off. You deserve what you get.
P.S. pay your damn bills on time and maybe they'll back off.
|
| Jun/8/02 |
Steve
Keys |
Dallas,TX |
VERIZON
Threatens its employees as well as has wriiten in its corporate policy
thyey have the right to determine that your personal relationships might
be "BAD" for verizon business,..then they can Fire you!!?????
|
| Jun/4/02 |
Michael |
NYC,NY |
6hrs to test a
T1.... From the time I called the t1 down it took 6hrs till they started
testing. Now of cource they will not dispatch till tomorrow. I bet they do
this on purpose
|
| Jun/1/02 |
supafly |
chicago,il |
yeah, i know a
lot about verizons coverage, etc, any cell complaints you want to address
ill give you a logical explanation..subflw47@aol.com
|
| 5/30/02 |
Rob |
troy,OH |
I get the same
run around from verizon wireless. I have no signal strength, Dropped
calls, overall very poor service. They won't let me out of my contract
just keep making excuses. any help please email
bosse5@hotmail.com
|
| 5/24/02 |
Scott |
Hampton,VA |
I was a verizon
DSL customer since April 2001. Two days ago I called Verizon to add my
name to the account and to take my girlfriends name off. I was going to
take over payments since I had DSL setup on that number. I told the chick
that I didn't want to make any changes to the service on the line, just
switch the names... As soon as I get off the phone, I get kicked off the
internet. A technician shows up at the door and says he has to go in the
back and tag the line. Before he leaves he says that he didn't know that I
had DSL and that he's not certified to fix the problem. I'm thinking he
took something off that he wasn't suppose to. Another tech comes out the
next day. Spends an hour in the back then comes to the door and says that
my DSL was cancelled. So now I've got to call the main office and explain
that I didn't want my DSL terminated and to hook it back up immediately!
That doesn't happen. They want me to wait damn two weeks for them to
activate it again!! ARE YOU CRAZY TWO WEEKS!? What if I had an online
business up and running, you want me to tell my customers to come back in
two weeks or so!? June 3, is their expected date two activate my line
again. Took them 5 minutes to drop me, and now like I'm a brand new
customer I'm suppose to wait around for two weeks. I cancelled their SLOW
DSL service and order COX CABLE HIGH SPEED INTERNET ACCESS. They're not
going to take two damn weeks to come out here and hook me. They scheduled
my appointment for next Tomorrow at 2pm. Verizon sucks!
|
| 5/18/02 |
Adam |
Monticello,KY |
I signed up on
Verizon DSL about a month ago. I had trouble setting it up, so I called
their help line. The first woman I spoke with, was rude and actually hung
up on me. The second person I spoke to was rude as well, until I fixed the
problem. I am now having difficulties surfing at their supposed "fast"
rate. About 200 kps less that promised. Verizon sucks, if your thinking
about getting it, DON'T!
|
| 5/16/02 |
Aaron |
Berkeley,CA |
I only get
about half my calls. The rest go directly to voicemail. Anyone else
experiencing this?
|
| 5/9/02 |
VZ
Manager |
Andover,ma |
CBA's, $65,000
"Operators and Bad Customer Service Reps who can't even say we appreciate
you as a customer are dragging us down. If Ivan and Chuck had some good
sense they would send all of the Call Center activity to Iowa or Arizona
with a weak union and a reasonable salary for the un-skilled labor the job
offers. VZ has to deal with the terrible service the $75,000 per year
techs offer for service and security. It would at least save my 401K
plan
|
| 5/7/02 |
LINDA |
CLEVELAND,OH |
LATE FEE CHARGE
- NO WHERE ON VERIZON CONTRACT DOES IT STATE THAT PAYMENT IS DUE IN FULL
MONTHLY... EVEN IF YOU MAKE MONTHLY PAYMENTS AS SO MANY OF US DO ON YOUR
CELLULAR BILL TO KEEP PHONE SERVICE VERIZON STILL CHARGES YOU A LATE FEE
ON THE PAST DUE BALANCE AND SO MANY OF US PAY THESE EXPENSIVE BILLS. THE
SALE TATICS OF $50.00 FEE NIGHTS AND WEEKENDS BULLSHIT CONTRACT... THAT
STICK IT TO SO MANY OF US WHIND UP BEING IN THE AMOUNTS OF $100 - $200
MONTHLY - FEE NIGHTS IS AFTER 9PM AND WEEKENDS ARE A JOKE YOU BETTER WATCH
YOU STOP WATCH ON THAT BULLSHIT LINE... YOU GET CHARGE TO RETEIVE YOU
VOICE MESSAGES ... AND THEN TO TOP IT ALL OFF THE REPORT YOU LATE ON PAST
DUE BALANCES TO THE CREDIT BRS... THE SHOULD CALL THEMSELVES PAYMENT IN
FULL MONTHLY VERIZON CELLULAR WIRELESS.....
|
