| date |
name |
city/state |
issue |
| Mar/9/05 | Ed Kaiser | Orange,CA | Verizon told me that they had a promotion, that if I tried their
wireless, there was a 30 day money back guarantee. I tried it, and
had trouble in my house (no cell sites nearby) so I cancelled and
got my money back.
I soon got a bill for $212 for cacellation. I called and after agueing
for an hour they told me they would reverse the charges. Soon I got
another bill for $212. Four times I called and was promised that
the charges would be dropped, but they never were. They turned
me into to credit reporting agencies and ruined my credit.
They lie. Bold face lie. Horrible company. Horrible. |
| Mar/9/05 | Joe Teson | Green Island,NY | My company switched to TimeWarner Telecom from Verizon. Two weeks before the cutover date, Verizon cut 6 of our T-1's leaving us in the dark! |
| Mar/9/05 | Kevin | Westerville,OH | When buying a mobile phone from Verizon, they will ALWAYS tell you that your phone comes with an accessory pack (car charger, earpiece, leather case). What they don't tell you is that they charge you an extra $50 for those accessories. If your phone is advertised at $100, you can get it for $50 if you drop the "included" accessories, but you'll never see that they are optional unless you read the fine print. |
| Mar/9/05 | Jason Greb | Lakeland,FL | I was getting a Nextel before you could do the phone number transfer thing, so I went to the Verizon store about it. They told me I could get a prepay phone and put my number there until I had told everyone my new number. I bought the prepay plan and the minutes and waited the 24 hours they told me to wait before I could transfer the number. I was then told via customer service that I could not do that. They said they would send me money back for the prepay minutes, but the store would have to credit me the activation. The store would not credit me back, and Verizon never sent me the money back. I hate Verizon. I can't wait to get Vonage so I can get rid of my local Verizon service. |
| Mar/9/05 | David L | Philadelphia,pA | with Verizon DSL two years. Notified them three weeks before moving wanting two phone lines & DSL @ new place three weeks after moving third rep arrived to fix screwups of other two & finally got me free dial up cause they didn't have record of me wanting DSL HELLO |
| Mar/9/05 | JP | new york,NY | Signed up on a promotional deal for a special price. Not only didn't they ever CHARGE me that price, but they charged me $20 more for enhanced service I never signed up for nor ever recieved, and then DOUBLE charged me at that enhanced rate. Verizon, EAT ME! |
| Mar/9/05 | Pete | Glasgow,DE | Signed a new 1yr contract that showed 1yr on screen and 2yr on receipt. Had manager punch 'error' into database note. Turns out in boioked as a two year contract. Had to have customer service (800#) fix contract back to 1yr |
| Mar/9/05 | Tim | Greenwood,IN | I am a rep for Verizon, And honestly, they are the best company out there for wireless phones. If you have problems with a Verizon store, go to a RADIOSHACK! Remember, We Never Stop Working for YOU! |
| Mar/8/05 | Patricia Watson | Las Vegas, | Jumbuliah, thats classical verizon. Its nice to know there are a few good people like you working for them though. It must be very hard trying to help customers when verizon is against it. |
| Mar/7/05 | jumbeliah rainbow mix | dallas,tx | I work for verizon too, and this very day i spoke to a woman who had a pw on her acct. Evidently badapples@yahoo.com got into her account, and stole her credit card info. This is the 3rd time it has happened, even with the high security password. I contacted corporate security to launch an investigation, and corp. security cussed me out ( literally ) and told me to tell the cust. it was their problem not ours, due to the disclaimer they 'electronically sign' when they register for the website. |
| Mar/7/05 | OLUWAGBEMIGA THEOPHILUS | CHICAGO,CHICAGO | I WANT TO USE IT AMERICAN SINGLES |
| Mar/6/05 | Patricia Watson | JJ, now be honest, do you have some special interest in Verizon? Does someone in your family, or maybe you work for them? If not,why did you seek this site out? You stick with your own opinions and stop telling others what you think they should be doing. Your credibility is questionable at the very least. |
| Mar/6/05 | JJ | Ventura,ca | Oh, by the way, for those complaining someone did this or that to their account, there is a little thing called a password. Put it on your account so that everytime you call to make changes, you have to give em the password first. They always ask for it and won't make account changes without it.
....and write the password down so you don't screw yourself and blame more things that are your fault on Verizon. |
| Mar/6/05 | JJ | Ventura,ca | Personally, I always hated AT&T, but the bottom lines is Verizon is one of the better cell companies around. No, they aren't perfect, but hey, call customer service and you will get thru in less than 2 minutes MOST of the time. Other companies can keep you on hold for 30 minutes or more. Like other's have said, read your contract, know what you're signing, and live up to what YOU signed. If you really hate em that much, pay your $175 fee to cancel and sign up with some other company that will probably be worse than Verizon. |
| Mar/4/05 | bob sloan | columbus,oh | waited at the verizon store here in line 40 minutes then
was treated like crap by 2 rude employees. they coudn't
care less. no manager in site. i canceled my service i was
so irate |
| Mar/2/05 | Patricia Watson | LV ,NV | Verizon has the worst reputation of any other company. I am still picketing verizon stores here in NV and passing out information to the public. I give them this website to refer to before signing with verizon. I am retired so have plenty of time to spread the word. LOL I show everyone the joke of a letter they sent threatening me about my posts on this site. I got it over 2 years ago and am patiently waiting for their "legal action". Verizon=Garbage |
| Mar/2/05 | Ronny | atlantide,atlantide | Your site is very nice, compliment! from http://www.visasupport.org |
| Mar/1/05 | David M. | Portland,OR | Received a collection letter today for an alleged
past-due amount of $44.29 owed to Verizon
from 3 YEARS AGO! I did use Verizon DSL 3
years ago, but when I changed service, I paid
my final bill.
I called Verizon residential collections today to
get information. The rep was pretty stupid, but
he seemed sincere, and promised to send me
an itemized statement, along with a copy of the
$44.29 bill they allege I owe them.
Meanwhile, my STELLAR credit has taken a hit
because Verizon did not bother to get in contact
with me about this earlier -- I would have
resolved it then. Now I'll have to spend dozens
of hours writing letters and making phone calls
to get it cleaned up. AND I WILL! |
| Feb/24/05 | MRNICEGUY | ARCADIA,CA | PAY ATTENTION TO WHAT YOU ARE SIGNING ALL WIRELESS CARRIERS HAVE THESE SITES AND ITS ALL THE SAME THING ITS PEOPLE BITCHING ABOUT GETTING SCREWED READ YOUR CONTRACTS IDIOTS SAVE YOUR RECORDS OF EVERYTHING AND MAYBE YOU MORON WONT RUN INTO TROUBLE GO VERIZON WIRELESS YOU ARE THE BEST AND WILL ALWAYS HAVE MY BUISNESS. EX VZW EMPLOYEE MRNICEGUY |
| Feb/19/05 | shakakahn | dixon,ma | I was on lunch sitting outside the building, and a girl I worked with was freaking out she said, "You see that lady?" I said, "yeah... what's up?" she said, "She used to work with me at the bank." I replied, "So what? why are you so freaked?" She said, "she got arrested seven years ago for money laundering and fraud, and now she works here taking peoples credit cards and checking accounts all day..." I was speechless... But I found out that we don't really do background checks. ( how the hell can we with a turnover rate over 400%? ) Verizon, we never stop working for you... |
| Feb/19/05 | Dont ask dont tell | somewhere,it | I work for verizon, and I love to quote what one of my favourite customers told me, "Verizon wireless was created by the devil, that's why your website is red and yellow just like the flames of hell." |
| Feb/16/05 | Rich | Havertown,pa | I had Verizon's Dsl internet for a little over a year, in the beggining it was great. One day my internet stopped. Verizon's tech support was horrible, I was on the phone for 9 hours with their help people. They did not tell my to unplug the cordless phones and they ran a test over hte line that fried 3 cordless phones. Then they senbt numerous people out to tell me that there was something wrong with both computers in my house. I then replaced the parts that they said were bad. Still no good, over a month and no help. I finaly contacted the local cable company about cable internet, i plugged in the cable wire and it was fine. It took verizon over 3 months to give me a refund to my account. |
| Feb/11/05 | Robert C. | Portland,OR | If you have a billing issue with Verizon and any collection agency please contact me at wavecutter69@yahoo.com I have currently sued Verizon and am in the process of settlement negiotations. Please email me we can get this corrected. I moved and cancelled service they overbilled me for two months then sent it to collections - they managed to F$#K my credit rating. |
| Feb/9/05 | Patricia Watson | Las Vegas, | I never had verizon but know the company is a fraud as I worked there. Maybe, one day, you'll have the screws put to you. If so, you'll likely boo hoo loudest of all. LOSER! |
| Feb/8/05 | Mary | Cry Babies! Boo Hoo Hoo to all those losers.. Next time read the contract before you sign up or get prepaid |
| Feb/7/05 | Patricia Watson | Las Vegas, | This week I steered six people away from Verizon and am I celebrating. Its a good feeling helping innocent potential verizon victims while getting a good laugh at verizon's expense. Makes my day. Boy,I sure do loathe those gluttons. What I am doing may not be much but if everyone this company puts the screws to "did something" we'd run them out of business. LOL |
| Feb/4/05 | Boveman | Lafayette,IN | Unable to receive emails from European friends due to Verizon DSL blocking their ISPs. |
| Jan/29/05 | Esraa Bani | Herndon,VA | I never had an international line with them, I had it with another company called 011 communications. Verizon charged me for all of the oversees calls in addition to the other company. Called them up and told them we don't have a line with them, and sent them bills from the 011 company they claimed they didnt care and I had to pay the $2682.10. Worst CUSTOMER SERVICE. They don't keep record of conversations. Cut my Line, both cell phone and Home Phone"!!!!!! |
| Jan/29/05 | MARK MCAFEE | MONTGOMERY,TX | I have had VERIZON from the time they bought GTE. Nothing but pain and 45 minutes TALKING TO THEIR REPS wasted every bill. Final straw they changed my plan without letting me know about it and we have a $1,400 bill. They are jerks. Changed to CINGULAR, great deal and talk with folks that have good sense. |
| Jan/27/05 | Dan Garr | Santa Cruz,CA | My wife went to a verizon store to upgrade her phone. She left her credit card behind and we received a phone call shortly after from our credit card company that someone was running up suspicious charges on the card. They issued a new credit card. We told verizon that we were 'outta here' on our cellphone agreement because they tolerated criminal activities on the part of their employees in the Front St (santa cruz) store. They are now trying to collect $360 because we ended our agreement w them because of such activities. I am handicapped so it is hard to get out; thus my wife would now have to deal with verizon and she is afraid to go back to the verizon store. |
| Jan/25/05 | PATRICIA WATSON | Las Vegas,NV | I am having fun spreading the news that verizon wireless is a crooked company. I spend time outside verizon stores and show people what I have been through along with printouts from this site. I have convinced some people not to get verizon. I will keep doing this. Hope all the scammers working for this crooked company get what they dish out. |
| Jan/24/05 | John | Brooklun,NY | Been getting a crappy internet connection with 20KB/s download and 78KB/s upload for about 2 weeks. Way to go idiots. |
| Jan/21/05 | Paul | Huntington Beach,Ca | Verizon server lost all data on my "free" web sites with no explanation or notice. |
| Jan/15/05 | vickie | w.v | had a second phone line installed from verizon for internet use.they messed my plan up and fixed it for when i signed on the internet and time online they charged me long distance and it was a local number.when i called and tried to get them to correct their mistake,they blamed me for it and refused to remove the charges.
|
| Jan/13/05 | no name, please | clarksville,md | Verizon published my unlisted phone #. Now I'm out there with my full name (hey! I'm female and I live alone!) and my street address (and here's *where* I live alone -- nice deserted area!) in phone directories and on Switchboard. |
| Jan/7/05 | Buddy | Westmoreland,TN | Well order has been cancelled now, so i may go to store, i dunno yet...verizon is the best around here, don't have any other companys that are this good...(bad) lol. |
| Jan/7/05 | Buddy | Westmoreland,TN | Cheaper by internet, not store...guess i should have went to store and paid higher? I don't know, just really ticked off.
Buddy |
| Jan/7/05 | Buddy | Westmoreland,TN | Ordered a phone through internet on verizion's site, Sunday, expected it to be here anytime now, Dad called into verizion, see what's going on, and now they expect me to give them a security deposit $125, since i used debit card. They did NOT call me, or EMAIL me about it...so i'm ticked off. Not sure what to do now. Wondering if i should cancel it alltogether, or go to there store or what, i did it by store, because it was cheapter on net. |
| Jan/5/05 | Kathi | Somewhere | Months of run around trying to set up a line for the Internet at work. Costly service calls that did nothing but aggravate, hours on the phoneline waiting for a customer service rep to complain to... |
| Jan/4/05 | Scott | | Switched to verizon from cingular back in august.(big mistake) I had to pay the $400 security deposit... Ended up cancelling service 2 days later b/c it sucked. I was told I'd get a full refund since i cancelled within their 15 day grace period and would only be charged for the few calls i made in those two days.....so today marks the 5 month anniversary that verizon stole my $400. I have called them at least 10 times now, only to hear that they've sent the request and to wait for the next billing cycle. Every day i check the mail and no check from verizon, i do however get a billing summary stating that i have a $400 credit..........its like they're teasing me.......considering legal action |
| Dec/30/04 | charlotte | st. petersburg,FL | Verizon changed my cell plan with out my authorization. I was unaware of this, so when I went to WI, I was charged $1100 for roaming. Then when I went to cancel the plan, I got another $175 for early termination fees. I have had Verizon for two years and had problems since day one. I would not recommend them to anyone. Please spread the word. |
| Dec/20/04 | CD | Brooklyn,NY | DSL adv materials end up on my railing, in my bill, and other mail, and yet - NOT AVAILABLE to my area (but by the way, suddenly cannot get higher speed than 28.) hmmmmm Am I being screwed????? |
| Dec/11/04 | NEO | Uxbridge,Ma | No probs so far with Verizon. I'll keep my eye on them though. If I have a problem maybe I'll do something drastic. I'm actually a very violent person. I used to torture animals when I was younger.
regards,
NEO
|
| Dec/9/04 | Yogesh Panchal | Rowland Heights,CA | Its been nine months I have problem with Verizon DSL. There is no help from verizon DSL customer service. For more than two months, it was not connecting 80% of the time !!, And when it gets coneected its slower than dial up. I have called more than 20 times in last six months. Call and find out at this number 800 567 6789 .. |
| Dec/5/04 | Donna Avritt | Albuquerque,NM | October 2001 to June 2002 I was overcharged on Family share minutes. Talked for 2-3 minutes to daughter and charged not only for additional minutes but also had to pay extra the price per minute. Have tried to address with customer service, but they turned my account over to collections when I told them of the problem and then colllections added on an additional $500 for the collection fee. |
| Dec/3/04 | James | Chicago,IL | Usuall story. Payed bill, said not paid, went to collections. Good news, sent a copy of bill and check stamped Verizon to Credit agency disputing the charge. Now have good credit again. |
| Nov/30/04 | SICK OF THE B.S. FROM VERIZON | Philadelphia,NY | GOTTA LOVE 'EM. VERIZON WIRELESS SENT HUBBY AND I A HUGE CELLULAR BILL...CHARGED US A CANCELLATION FEE (WHO CANCELLED THE SERVICE? I DUNNO) AND TURNED OFF OUR PHONES (AFTER WE PAID THE BILL AND DISPUTED THE FEE...SUPPOSEDLY RESOLVED) WHILE MY CHILDREN AND I WERE TRAVELLING ACROSS THE COUNTRY. GUESS WHO MY LOCAL RESIDENTIAL CARRIER IS...AND TELL ME WHY THERE IS A DELAY IN STARTING MY RESIDENTIAL SERVICE, WHICH SHOULD HAVE ALREADY BEEN CONNECTED? ALL THEY HAVE TO DO IS HIT A BUTTON ON THE COMPUTERIZED SWITCH AND ACTIVATE THE PHONE LINE...ACCORDING TO THEIR REP! |
| Nov/29/04 | RAQUEL MELARA | TAMPA,FL | THEY TURNED MY PHONE OFF AS A MISTAKE WHEN THEY TURNED BACK ON THEY GAVE MY A NEW ACCT, DID NOT SAY ANYTHING WHILE CREDIING MY PAYMENTS TO THE OLD ACCT.CAN THEY BE MORE STUPID?THEY KEPK ALL THE MONEY AND NEVER CREDITED TO THE RIGHT ACCT. tHEY NEED TO BE STOPPED NOW!!! |
| Nov/25/04 | Macey Kaljian | Fort Collins,Co | I was woundering why I am not able to download ring tone to my LG vx3200 |
| Oct/24/04 | Ian D | Ogden,ut | Sent me to collections on a bill that I paid and they lost. They refuse to retract the claim even though my credit union still has the carbon copy of the cashier check I sent them. |
| Oct/23/04 | David Cuadrado | philadelphia,Pa. | Cingular has harass me,after I was faithful with my two year plan,and didn't accept another plan that I observed and declined. |
| Oct/16/04 | Patricia Watson | Las Vegas,NV | Hey, you Verizon cowards. I received a letter from you in December 2002 threatening me. I have continued to speak the truth and still claim that Mr. Auch and others are crooks. What I can't figure is why you are not following through with your threats against me? Bob McClellend, Ray Auch and others who have worked at and continue to work at your Columbia SC center ARE CROOKS. Now please file a suit against me like you said you'd do. The letter you sent me is posted on the home page of this site under "fan letters". I suggest you read it to refresh your memories. You dirty thieves. |
| Oct/13/04 | Debbie C. | Golden,CO | I talked on my cell for 2 min and was charged for 35min. They are not trust worthy. |
| Oct/13/04 | Kevin | Tacoma,WA | "yeah, theres a sratch on it." "no, i did not throw it" look my record man, ya give good phones...sike ...oh, now you wont talk to me because im on a joint account and dont know the SSN of the account holder? well that didn't stop you the last 14 emails and calls .... ass |
| Oct/13/04 | Kevin | Tacoma,WA | 6 samsung scha310's 4 samsung scha530's (over 1.5 yrs) lost=350 contacts, 100's of $, pride. F verizon, i hope they all go down below. |
| Oct/6/04 | richard myers | sarasota,fl | bought two phones took home can't make calls drops calls both phones. Been to the store 4 times now. Each time they take phone its needs to be updated. But I say it's brand new. So I paying for service i can't use. And Verizon customer care doesnt care.
They threated me with $350 termination fee if cancel. For service they can't provide but wants my money. Is this fraud or ma bell again. |
| Sep/29/04 | Judy Piper | Billerica,MA | Verizon Wireless has been screwed me and my husband over for two years. This December my contract with Verizon will be over and I'm sure you know how happy I will be. We spent almost $1000 on overage charges this year alone and I want my money back. But, we all know the evil Version Wireless will not give me my money back. Verizon can shove my money up their arse for all I care, they'll never get a cent after December. |
| Sep/29/04 | Tracy | Santa Maria,CA | Got verizon DSL for three months, the service never worked due to an in-house phone line problem. Verizon would not remove charges. Kept saying I was getting service spent three months trying to get on-line. The account is closed and was sent to a collection agency. Credit ruined. |
| Sep/24/04 | Glenn | Malvern,PA | My cell phone phone (piece broke off from opening and closing it, real nice workmanship) brought it back to Wireless Zone and they said I must have thrown cellphone to make it break. Said they can't fix it and would need to buy new phone for $200 bucks. Will now try to get out of Verizon contract which has 1.5 years left. Also can't get signal from my house at all. Told it was to bad. |
| Sep/22/04 | Patricia Watson | Las Vegas,NV | I have had hundreds of cards and flyers printed informing folks about verizon and how they rip people off. I pass as many out as possible on a daily basis and so do my kids.I am happy to say that they are working. Many people thank me for the information.I have had several people change their minds after reading my flyers and they check out verizonpathetic web site. I will continue this practice as I am doing the public a service. |
| Sep/16/04 | compassionate tech | london,ON | I work for Verizon tech support (aka armchair psychiatrist). Just a little hint ... when you call screaming, we're not going to be too happy to help you. I've had my share of people that have reduced me to tears so I've decided to take action and just hang up on them. Trust me ... we know Verizon sucks and just want to help get you back on line. The problem is the company is too damn big and doesn't care about anything other then their precious numbers. The employees that work there are just as frustrated as the customers! Please take it easy on us! |
| Sep/14/04 | Sam | Quincy,MA | Told me local calls include entire area code. Now say they don't, I'm out $100. |
| Sep/11/04 | Marv Miller | Fraser,co | Verizon Wireless Customer Service and CEO: YUK! See http://www.bridgetoinfinity.com/Verizon.aspx |
| Sep/10/04 | Joni | Newberg,or | Overcharged by $177 this month. They say they will fix. Very nice customer service. Wondering if they need quick investment capital, overcharge all 24 million customers for one month, promise to credit on next bill. Quick, free loan for Verizon. What a scam! |
| Sep/6/04 | evie parente | nokomis,fl | son's phone broke during hurricane frances. always paid insurance. now $50.00 deductable + mailing time. son in college, no money. screwed again. |
| Sep/3/04 | Michael Strait | Muskegon,MI | Verizon's lack of customer support is unbelievable! All I need done is to have the incorrect account name changed and all they can tell me is to cancel and reorder, losing my long established email address!!! |
| Aug/25/04 | Andy Clark | Apache Junction,AZ | Verizon Wireless is a scam. We signed up with 2 phones from them (1500 shared minutes). They itemized each call, I asked for the bills and plan to be corrected. Like others have written, they said they were working on it. It was never resolved. I was turned over to collections for $2840 (Nearly $1000/month I was charged!). I need some guidance on how to straighten this out. |
| Aug/18/04 | Jeff Contreras | Durham,NC | Verizon renewed our T1 lines without authorization stating that they had a verbal auth. When I asked for proof they stated they did not have to furnish it. My question to them "so you're telling me Verizon can just say we told them to renew and hold us to it?" Verizon rep's answer: "YES" and we have to pay a $900+ termination fee. When I was asked if there was anything else the rep could help me with I said "Yes, go to www.verizonpathetic.com"! Verizon lies, I have cancelled the 2 T1 lines and my home service with them. |
| Aug/15/04 | Kerry | Portland,OR | Verizon bullied me into another contract simply for increasing my minutes. They are now trying to bully me again becasue I want a phone. |
| Aug/15/04 | CardinalX | Newport Beach,CA | expired my prepaid account with $343 of prepaid unused time on it because i was 13 hours late in calling in. |
| Aug/13/04 | Cyndi | Atlanta,GA | Verizon Wireless advertisments say, Verizon Wireless, We'll Never Stop Working For You. What they really mean is, Verizon Wireless, We'll Never Stop Lieing To you. Other Ads. Can You Hear Me Now? Just goes to show how lousy there service is if they need to have that nerd in there ads asking "no one" on the phone if they can hear him now. If Verizon claimes to have such WONDERFUL Service, then why do they receive such large amounts of complaints from there customers and why do they have customers terminating there business with Verizon? Call your local BBB before considering dealing business with this company, once you become a customer with Verizon, good luck leaving without having them harrass you for the rest of your life. |
| Aug/2/04 | jacob zailian | sanger,ca | documents of calls last month on the 31st 12:am to4:00am |
| Aug/2/04 | jacob zailian | sanger,ca | documents of calls last month |
| Jul/19/04 | Pete | Ohio | Paid off my cell bill in Jan. Have copy of cashed check stamped by verizon,they cashed it, they continued to send bills stateing not paid, then turned it into a collection agency we faxed copies numerous times of check to verizon and collection agency only to be told by an employee they will just laugh at that because acording to THEIR records it is not paid. It has ruined my credit and I cannot get a student loan to continue my education. I paid, they lied, I have the proof I paid and have an apt with an attorney in two days. DO NOT I repeat DO NOT ever use verizon!!!!!! My education and career is now on hold because of them!.... |
| Jul/19/04 | Plamen Todorov | Saint Paul,MN | Hi to everyone who considers verizon wireless for a future wireless provider. If you speak English with an accent BIG MISTAKE!!! The customer service will yell on you for calling them too often and asking to many questions! In addition to this ask for your contract on paper, do not trust their online service, and keep it to the end of it. It is very likely otherwise, that they will push you around and bent the conditions of your contract on the way that suits them best. If you do not have something to prove them WRONG, you are doomed. Their customer service will monkey you and humiliate you on a way you had never imagined before. |
| Jul/7/04 | Dave Marsee | Redondo Beach ,CA | I tried to move my phone service to my new residence, using Verizon's online service. On the effective date my new number was assigned to a secondary line instead of the primary line and although the service change was made from their office, the only way that Verizon is willing to correct their their mistake is to charge me $85/hour to rewire all of the primary line phone jacks to connect to the single phone jack which is working. In an earlier call I was told that the problem could be corrected through their system but for $35. I spent approximately 2 hours speaking with 4 different customer service reps and one supervisor who refused to give me the number. I don't believe either explanation. Verizon Customer Service is dishonest and their employees should be ashamed to work for such a corrupt organization. If anyone knows how to contact the National Director of Verizon's Customer Relations department by phone (very doubtful this is possible), I would be most appreciative, as I doubt that a letter would ever reach this individual's desk. |
| Jun/30/04 | jonnyGURU | Tampa,FL | After four years, had to cancel. Never signed a contract, but had to cancel. Had to redo plan because old plan was not "compatible" with new billing software. After trying to cancel, Verizon tells me that the new plan that I HAD TO switch to because they switched billing software commited me to a new two years. WHAT?! They reported me to creditors for $350! |
| Jun/30/04 | jonnyGURU | Tampa,FL | Have had Verizon for four years. Two accounts. One for me and one for wife. Only phone I ever got from them broke in one month and they refused to fix/replace because I didn't buy maintainence. |
| Jun/29/04 | Janice Roth | Cincinnati,Oh | I purchased two Verizon phones three months ago. Each month, billing errors added to over $150, example, I was giving a long distance number 50 miles from my house by the store. Charged extra minutes, billed for wrong plan. Three months of this nonsense. I'm paying the money to give the phones back. |
| Jun/26/04 | Magic Mike | Columbus,oh | I have worked in VZW customer care for two years. Though VZW has problems (i.e. they are not perfect) it is by-and-large a good company. Ten percent of the population of our country has a VZW cell phone. Twenty-four million customers can't be wrong! Most problems that I deal with are from customers not taking care of their own affairs: E.g. not saving receipts, not reading their bills, not keeping track of minute use. Yesterday I had a customer ask me for a copy of his contract. Buddy, it's your contract, you should have kept track of your copy. They should change the name from "Customer Care" to "Baby Sitting". |
| Jun/17/04 | Mike | Bellingham,Wa. | THEY ARE CROOKS; JUST YOU WAIT AND SEE!
I was a loyal verizon customer for three years and had good service until Oct. 03 Then they made a mistake and overcharged me to the tune of $285.00. They immediatly admitted fault, and for four months managers assured me that I would recieve credit. Still havent recieved it after at least 12 hours on the phone with them. They LIE! Do not believe any thing they say. Unfortunately, laws put us at their mercy and our wallets at their disposal! |
| Jun/13/04 | Joe Schmo | LA, | We all need to write our congressmen and demand an investigation into this Verizon scam. I have met so many people who have been shafted by them. I rarely hear negatives about other wireless companies. Just verizon. Sprint is your best deal. Go with SPRINT!!! And contact your congressman right away!! |
| 5/31/04 | named | bla,bla | Stay away from verizon as they are crooks!! If you want to ruin your credit then verizon is what you should choose. They have no conscience and the dollar is all they are concerned about. trust me!!~ |
| 5/25/04 | Patricia Watson | Hope Mills,NC | I got two more people to switch from Verizon to Sun Com this past week. That makes 8 since I moved here. They really love Sun Com. |
| 5/18/04 | Yonny | Central,PA | Its best to avoid Verizon service because the do not have the techs to handle their network. You see Ivan is a greedy pig and everything the companty does is for its shareholders. The customers and employees are all worthless to this evil empire. They make promises daily that they cannot meet. God willing the government will step in and end this horrific money grabbing monopoly. |
| 5/14/04 | A.M. | Marina del Rey,CA | Verizon has not refunded my $400 deposit. And has no record of it? How do I sue them? |
| 5/13/04 | lori | Antioch,calif | I just wish that there was a place like this for all cell phone comp. Im tired of paying up the wazoo for cell and home phones, when are these phone Companies going to figure out that people are really tired of the charges that are costing more than a house or car payment out of line. People want to just stay in touch with each other without breaking the bank also internet cost that are added to that add it all up and I might as well live in a cave. Lets get real and figure out something a way to break them before they break us! People need to make them realise that we hold the power not them! |
| 5/9/04 | Verison Must Pay | Somewhere, USA | Verison is destroying my life. They have claimed that I am using call forwarding for over a year. This show's up on the bill and gives the appearance to my wife that I am leading a double-life. Especially whent their customer service reps swear that i am absolutely up to no-good. I have not EVER used the call-forwarding feature. (it also, by the way costs extra.) They have not only overcharged us, they have destroyed us. |
| Apr/22/04 | Jones | Helena,Mt | I advise everyone having verizon service to switch ASAP!!! I went to Sprint and love it. If you have not been cheated by verizon yet then its just a matter of time before your luck runs out. This company is wicked and should be put out of business. |
| Apr/21/04 | Phil | LA,CA | Wanted to share with everyone how evil Verizon truely is with this link:
Copy and paste the link below into your browser:
www.nationallampoon.com/nl/08_features/spirizon/spirizon.asp |
| Apr/20/04 | Jane Lucente | Hudson,MA | I have not been on the Verizon plan for over two years. I am still receiving small charges from them. I have called repeatedly to have the charges stopped. |
| Mar/31/04 | To VZW in Columbia, SC, in response to Patricia Watson | Central,PA | I'd wear a "I'm a lesbian t-shirt" proudly, because being a lesbian is a fine thing. What's NOT fine is that it now seems Verizon Wireless's employees are homophobic, in addition to being pawns of an evil company! |
| Mar/30/04 | B. Rosalie Ames | Brownsboro,TX | We seem to exist in an era when big companies can freely help themselves to, and get away with, our wallets. They publicly advertise: "We never stop working for you". In our case, they refused to cancel us per our agreement, and, in answer to their service totally failing us -- getting cut off, couldn't use it -- they stated, "We don't guarantee anything." I asked, "Then what are we paying you for?" "Something for nothing" means with Verizon, they get "something" and we get (got) "nothing". Just goes to show you what kind of weakness and exploitation exists here in the U.S., when vital issues on our own home turf are overlooked and ignored. |
| Mar/29/04 | Patricia Watson | Hope Mills,NC | Got something against lesbians?? If I were a lesbian I would not be ashamed of it. Are you insinuating that lesbians are bad??? C'mom, whats your name? Is it coward??? |
| Mar/26/04 | VZW | Columbia,SC | We have distributed "Patricia Watson is a Lesbian" shirts to all employees! |
| Mar/24/04 | Patricia Watson | Hope Mills,NC | I have a bumper sticker "Verizon Wireless Sucks" I also wear my "Verizon Wireless Crooks" T-shirt as often as possible. We must all do our bit to fight this evil company. |
| Mar/14/04 | June Olivia A. Chaplin | Port Orange,FL | I had to extend the length of my service when I changed to a "better" plan, costing me additional money over time. |
| Mar/8/04 | Jana | Salt Lake City,UT | I took a job at Verizon Wireless's UTAH call center out of sheer desparation for a job. I have met nothing but grief and dispair since I started there last year in October! Management treats you like an idiot and I issue credits on a constant basis because of billing errors! But what takes the cake is The stress for working there is so great that my blood pressure is through the roof! I applied for Short term disability and was denied and then let go .... what a bunch of morons! |
| Mar/2/04 | Kenneth Sawyer | Lancaster,Ca | Made a late payment on my Home land line and they apparently dropped my Long distance plan (unlimited-$59 a month) without telling me. Now I have like $500 in long distance charges and they say its my fault. Thinking of suing do I ahve a case? |
| Feb/28/04 | C Tiscornia | Murrieta,CA | My problem happened when I ordered their new DSL service. Not only did it not perform any email functions, it lost all my messages and then gave me a multiple of viruses. |
| Feb/28/04 | STEPHEN RICHARDSON | SAN ANTONIO,TX | VERIZON IS NOTHING BUT A PROBLEM CORPORATION.
THEY DO NOT BELIEVE IN INTERIGTY. I HAVE BEEN OVERCHARGED FOR MINUTES THAT WERE NEVER USED.
THEIR TOP MANAGEMENT IS WITHOUT INTEGRITY. DO NOT SUBSCRIBE TO SERVICES WITH VERIZON. |
| Feb/23/04 | brenda hill | citra,fl | got our phones in '01, 6mo go by $1200. bill comes in! they blamed my daugther & her calls. she got own bill. still try to charge me $300. a mo. saying i've used my min. ended 2yr contract went mo/mo still charging $300./mo argued & argued they take off some things to make you feel better, next mo/$300. i stoped paying told them ending deal, got a letter charging $175./per phone (that was payed 2yrs. ago) need to get on band wagon! |
| Feb/21/04 | Gilbert R. Flores | El Centro,Ca | I was former customer of "VERIZON WIRELESS" from 1999 to 2000 and if there was any wrong duings,
I would like to consider in the class actions.
you will continue to lose customers. |
| Feb/20/04 | Patricia Watson | Hope Mills,NC | Verizon = Crooks |
| Feb/20/04 | David Paraskos | ohio | Verizon stinks!!!!!!!! |
| Feb/19/04 | David | Ohio | Lets use the law and get what they promised!!!! If anyone out there has had a plan changed please contact me. I am going to take them to court for false advertising and failer to keep their contract. |
| Feb/13/04 | Aaron | Manassas Park,VA | Been waiting 5 years for DSL. Am about 15,000 feet from the CO. Call Verizon, man says we should qualify in about a month, 2 weeks later, a lady calls and says at least a 1 year wait! Then they qualify us for DSL, and then Cancel the order!!!!! When is it going to come, EVER???!!! |
| Feb/12/04 | Delores Gross | Oakland,CA | I spoke on my cell phone for 2 minutes and the call was totaled as 10 minute charges. This is really disgusting, I have a family line minutes which adds up quickly anyway. Please help. I've been a customer for 5 years or more. |
| Feb/12/04 | Theresa Lane | Wakefield,MA | Cell Phone got cloned by a box in NYC. Verizon denied and charged me for adult services in Anstredam. Also, made one call from Reno, NV and roaming charges totaled 900$..CAN YOU HEAR ME NOW?
NO I AM DEAF FROM SCREAMING AT THE RETARDS WHO WORK THERE! |
| Feb/12/04 | Theresa Lane | Wakefield,MA | Was told I could get DSL in a week. It took 2 months and only after calling corporate and threatening going to the attorney general, BBB, POC. Nov - Feb 2004 No DSL service, tech support ran me around the block for 4 mo. Cancelled Service getting $104.00 REFUND. WANT ACTION! CALL KIM WEBB AT VERIZON CORPORATE.
|
| Feb/11/04 | BDS | Shiprock,NM | For me there is no choice but, to rely on cellar phones since we don't have phonelines through our high tech area.
Am I one of them that is being used? |
| Feb/10/04 | audwin | augusta,ga | i wan't my money back. |
| Feb/9/04 | James Monroe Carter | Big Stone Gap,Va. | We had this service for over a year (starting in 2001). Unhappy, they bill us for services we didn't ask for etc. |
| Feb/9/04 | Billie Love | Lexington,NC | Canceled due to extra high charges when infact many times we could not use the phone. |
| Feb/8/04 | Laura | Maricopa,Az | T Mobil stuck me with a $600 phone bill and I never had a phone with them. I also can not get a hold of any one to take care of the problem. They are not a US owned company. Never use T Mobil!!!!! |
| Feb/5/04 | Dee | Sacramento, | You think Verizon is a trip, get ripped off by T-Mobile!!!! |
| Feb/4/04 | A. N. Bauer | River Falls,WI | Canceled thier service early paid the late fee and bill that they sent to me in 2 payments. The bill was unexpectingly very high with all the roaming that was misrepresented to me when I signed up for the service. Anyway, Paid the amount on the bill sent. After I thought it was paid in full according to the bills I received they said I owed them another 400+ dollar. When contacted them, they said only received a part of the bill, which according to records I kept was a load of bull.. I have enough proof of bills and payments made that I told them to take me to court if I was wrong. Told their collection agency the same thing when they called... Havent heard a thing since...Im sure its on my credit report. |
| Feb/4/04 | JosieandMichael | sparta,tn | They suck!!! Over charge They suck!!! Over chargeThey suck!!! Over charge They suck!!! Over charge They suck!!! Over charge They suck!!! Over charge They suck!!! Over charge |
| Feb/4/04 | Josieandmichael | Sparta,tn | They Suck!! |
| Feb/3/04 | Estelle Faust | Blackwood,NJ | My cell phone was stolen 6 or 7 years ago. I reported it right away and told them to cancel that phone. I purchased a new phone (at the full price) to continue my service. I then received a bill for $175.00 for the old phone. I complained because I was told I would not have to pay for the stolen phone when I purchased the new one. They finally credited me for the $175.00 and so I thought the issue was resolved. Needless to say, I got a copy of my credit report and low and behold the $175.00 is on my credit report as a delinquency. |
| Feb/3/04 | diane 'Cook | Rohnert Park,Ca. | Am I involvoed in what is happening? |
| Feb/2/04 | Anne | Apalachin,NY | We combined our (2)dental offices to one brand new location, we were organized and on top of everything and we had arranged Verizon to hook up phone lines well in advance (1 month). The week before we opened we found out they weren't going to install our phone lines for five more weeks. After countless time consuming phone calls even with supervisors (of course never getting the same person) we were hooked up with a vice president who a family member was aquainted with-the phone lines were hooked up a week after opening This necessitated us to use our cell phones which accrued $400 additional charges on them. Nevermind lost clientele who were upset with getting an answering machine at our other location giving them our cell #"s. Of course our rollover couldn't be put into effect because there were no phone lines to roll over to. One of the comments from the person we spoke with was well you shouldn't have called us at the last minute. They owe us for the cell calls, stress and lost clientele which could never be counted. It's a monopoly! Of course we're being charger for the most expensive plan which we didn't sign up for. Imagine that! |
| Feb/1/04 | Eric Bucher | Carson,CA | After fullfilling my 1 year contract and never being offered a new plan, I called and asked for a better plan. I then received a $266 bill cherging me for everything. They said I never called and changed my account. After countless calls they finally paid part of the bill, leaving me the rest of a bill I didn't owe? |
| Jan/31/04 | Greg & Stacey Roth | Hilliard,OH | Verizon has put charges on our account that even a Manager there can't explain to me over the phone. |
| Jan/31/04 | Stacey Roth | Hilliard,OH | I did not pay my bill due to some questions I had and they send me a bill for $575 to pay off the 2 phones I got and to get out of the contract. I called and spoke to a rep and they cleared that charge and told us to just pay the original $116 and call it even. So the next month I get a bill for the $575 again and I called and they said that the rep never adjusted the bill or the screen to fix my account and they put on their manager and he couldn't explain it either, so to make a long story short, they credited my account and I have only 2 months left with them and I am going to Nextel. There are charges on my bill that they can't even explain to me and don't even understand their own policy. Go Figure!! |
| Jan/29/04 | Sierra Sue Bryant and Lonnie Bryant | Keokuk,Ia | I got a refund on my phones but still get billed for calls i didn't get to complete, which is the reason I took the phones back. |
| Jan/28/04 | Deb | New Prague,MN | I made the mistake of purchasing two Verizon phones. I returned them within less than 24 hours. Verizon does not understand their own return policy! It's been close to a year now and I still can't get my refund back from them!!!! |
